I wanted to download the free star trek game from Steam. Somehow you have to use this ARC program to access it. When I tried to log in for the first time. I get a message "your account is Banned" Cant log into their site because I am banned. So I contact customer support...
Ticket Reference # **************
Recently you requested personal assistance from our online support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.
Response By Email (Theor) (08/13/2018 11:40 PM)
Hello,
This appears to be a duplicate of a ticket already in our system. Please refer to that ticket **************) for updates.
We ask that you please avoid sending us multiple tickets regarding the same issue. This only increases the delay in receiving a response from us.
This ticket will now be removed from our system and no response from you is necessary. Your primary ticket regarding this issue will be unaffected.
Thank you for your patience and understanding.
Regards,
Theor
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer By CSS Web () (08/13/2018 07:18 PM)
My account is banned. I do not remember using arc before now. We are trying to log into the free steam game called star trek. Then i get this response... Ticket Reference # **************
Recently you requested personal assistance from our online support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 48 hours. Thank you for allowing us to be of service to you.
To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.
Response By Email (Zildross) (08/14/2018 07:10 AM)
Hello Captain,
Thank you for keeping in touch.
Unfortunately, we have no means to check banned Steam accounts. After checking our records again, I'm not seeing any Arc accounts tied to your email address, *******@att.net. For this situation, please contact Steam Customer Support regarding your banned account. If you need help with anything else, feel free to reach out again.
I appreciate your understanding regarding the matter.
Regards,
Zildross
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Response By Email (Zildross) (08/13/2018 07:54 AM)
Hello Captain,
Thank you for writing back.
I understand that you are inquiring about your account ban. Please be advised that we are only able to discuss account bans if players contact us using the correct registered email address due to security purposes. If you wish to further pursue information regarding this, please contact us directly through the Account Recovery' option located at our support page or through here: https://support.arcgames.com/app/ask_login/iss/log. You will have to sign out of the Arc website first in order to properly view the button or webpage. Make sure that you contact us through the registered email address of the banned account.
Your patience and understanding is greatly appreciated.
Regards,
Zildross
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer By CSS Email () (08/12/2018 07:05 PM)
I got a message my account was banned. It recognizes my email account but will not let me reset password or log in.
Issue submitted from Cannot Login page [Incident: **************]
Virus-free. www.avg.com
Response By Email (Zildross) (08/12/2018 01:22 PM)
Hello Captain,
Thank you for contacting us.
I'd like to help with your login issue, but I could not find any other information regarding your request for assistance. If you could let me know exactly what's going on, I'll be in a better position to help you out.
I appreciate your patience and look forward to your reply.
Regards,
Zildross
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer By CSS Web () (08/11/2018 10:49 AM)
Cant log in