• AquaBliss.co.uk

AquaBliss.co.uk

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Overview

AquaBliss.co.uk has a rating of 2.94 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AquaBliss.co.uk most frequently mention customer service, full refund, and trading standards problems. AquaBliss.co.uk ranks 19th among Bathroom sites.

  • Service
    6
  • Shipping
    6
  • Returns
    4
  • Quality
    5
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service before and after the sale, delivered on time and products look amazing will will use again

Critical highlights

  • PAID FOR NEXT DAY DELIVERY, CAME DAMAGED TWO WEEKS LATER, DO NOT BUY FROM THESE!.
  • Found that the shower tray was correct but the screen was the wrong one sent by aquabliss.
How would you rate AquaBliss.co.uk?
Top Positive Review

“Fast delivery”

Marie B.
4/27/22

Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.

Top Critical Review

“THE worst company I have EVER dealt with”

G H.
8/8/22

THE worst company I have EVER dealt with. The customer service is appalling, the staff are rude, talk over you, don't want to help, they just want your money! I've saved a long time for a nice bathroom suite but my sink had a chip in it which they refused to do anything about. My husband and I didn't work so incredibly hard for a damaged product and no way of replacing it. From what I've read online and on Facebook this company is run by crooks - wouldn't surprise me if the 'excellent' reviews given on here are from the company owners! Avoid avoid avoid!

Reviews (145)

Rating

Timeframe

Other

Reviews that mention popular keywords

day delivery (12) customer service (48) shower tray (9)
Thumbnail of user marieb793
1 review
0 helpful votes
April 27th, 2022

Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user derekc209
1 review
0 helpful votes
January 7th, 2021

Fantastic customer service. Haven't had chance to install the bath and shower yet but pro-active communication regarding my order and the delivery was very good.

Thumbnail of user peterh1159
1 review
0 helpful votes
January 20th, 2021

Great service all the way through. From our very first contact right through to completion everything was handled professionally. Despite the ongoing pandemic we were kept up dated with the whole way through the ordering and delivery process.
Highly recommended

Thumbnail of user harrym218
1 review
0 helpful votes
August 24th, 2020

Really pleased with the suite we purchased, exactly as describe, fantastic quality. Delivered faster than expected, good customer services. Very happy customer:-)

Thumbnail of user danielt298
1 review
0 helpful votes
April 30th, 2019

I tend not to only order based on reviews as people are quick to complain about problems yet very little amount of people actually review positive service which I find unfair.

I'm not up to date with all this online shopping so I gave them a call, spoke to a couple of gentlemen who took my order over the phone and after having major surgery I informed them I was in and out of hospital and they were very accommodating, requesting the drivers called me to book in the delivery which they did.

Top notch service from a satisfied customer.
Best regards
Daniel

Thumbnail of user charliea76
1 review
0 helpful votes
September 14th, 2020

Bought bathroom taps, shower & accessories. When I ordered I knew an item had a lead time. Was kept informed by email & phone of the progress, even phoned me to inform me the stock was arriving the next day & would be sent straight out. Items arrived on time & well packaged. I had a problem with a couple of items being faulty (manufacturing errors, not Aquabliss fault). They responded immediately to my email on a Friday, and the replacements arrived by courier on the Monday. Could not ask for better customer service, and prices great too.

Thumbnail of user jackp209
1 review
0 helpful votes
September 16th, 2019

Ordered some wet room panels in July. Delivered 3 days later as agreed and everything was perfect. Fitted now and looks good

Thumbnail of user simond147
1 review
0 helpful votes
December 29th, 2020

Ordering on this site was easy, with confirmation of order details and delivery times very efficient, ordered in 21st dec and delivered before Xmas. Excellent all round purchase experience.

Thumbnail of user kareng866
1 review
0 helpful votes
July 2nd, 2020

Was amazed how quickly my order was dispatched and packaging was good to ensure goods didn't get damaged. Quality looks good

Thumbnail of user venessam6
1 review
0 helpful votes
May 9th, 2019

Excellent experience from start to finish, excellent products delivered in great time. Rang you with a enquiry and was helped by very professional staff

Thumbnail of user valerieg210
1 review
0 helpful votes
October 26th, 2020

I ordered some items and they arrived as promised. Unfortunately I ordered the wrong shower, it was replaced with no fuss. Thank you.
Quality products with great service. And I saved over £150.

Thumbnail of user marys461
1 review
0 helpful votes
March 13th, 2017

My mother-in-law recommended this company to us after she renovated her bathroom, and we were really pleased that she did. When we called the helpline we spoke to someone who was clearly involved with the business, not just a call centre operator, who could give us information about stock, delivery etc. straight away. Everything arrived promptly and in good condition, even though delivery was to London and they are based in the north east. They'll be our first choice if we need more bathroom items.

Thumbnail of user johnh3851
1 review
1 helpful vote
July 9th, 2020

I was let down by my local bathroom company and needed a full bathroom suite ASAP, Aquabliss delivered within a couple of days and the products are quality.
Also saved money as were a fraction of the price of my local bathroom company

Thumbnail of user gregm599
1 review
0 helpful votes
August 11th, 2020

Great quality, reasonably priced. Considering it is covid 19, expected delivery to be delayed, instead it was fast delivery. No concerns at all! Would definitely purchase again!

Thumbnail of user jasonc875
1 review
0 helpful votes
April 14th, 2020

I love my shower... Beautiful product that turned up so much faster than expected... Oh and it was cheap pricing too...

Thumbnail of user danim39
1 review
0 helpful votes
March 5th, 2018

Very Happy customer. Great product, fast turnaround.
Cant ask for more.
Keep up the good service.
5 star service

Thumbnail of user domt5
1 review
1 helpful vote
June 20th, 2018

Very impressed with this company. The product (glass shower enclosure with sliding doors) was excellent quality at a very good price indeed. Would highly recommend them.

Thumbnail of user keziaa1
1 review
0 helpful votes
January 27th, 2018

I really wanted to appreciate your customer service. My en-suite work was just completed last week and i really enjoy your product. I was little hesitant to order in the beginning after seeing some of the reviews. But it wasn't true after purchasing. As we were renovating our house. I have 3 bathrooms and I purchased No 1 from Aqua bliss, No 2 from bath store and No 3 from better bathroom. I'm pleased to say you stand out among 3 with good customer service. Thanks for the good customer service. I really appreciate..

Thumbnail of user kimm615
1 review
0 helpful votes
May 15th, 2019

Competitively priced. Very good buying experience. Expedient delivery - excellent customer support especially with top rush my order to meet a deadline. I would highly recommend.

Thumbnail of user jacka156
1 review
0 helpful votes
August 25th, 2018

Really pleased I purchased my new bathroom from here, the customer service team was helpful and lovely as well. They seem to akways work their best to sort a problem out, as I had small problem with delivery however they sorted it quickly and I was pleased with how they managed to sort the situation. Definitely recommend this company!

Thumbnail of user robertt217
1 review
0 helpful votes
January 4th, 2018

Recommend to anyone order came on time and products are lovely quality, looks amazing when fitting will order in the future if I need anymore thank you.

Thumbnail of user louiseg40
1 review
0 helpful votes
January 23rd, 2018

The advisor (Suzi) was excellent, she was helpful and knowledgeable, she advised me on the best product to fit in with my needs. I had ordered a shower enclosure from a different company, along with a shower try, the item didn't fit, so I had to order from Aquabliss, I wish I'd placed the full order with bliss because I am still having issues with other products from the other company.

Thumbnail of user johnw1303
1 review
0 helpful votes
August 27th, 2018

Thank you for your help. Much appreciated. From start to finish Aquabliss helped me choose a luxury bathroom for very little money.

Thumbnail of user johns1765
1 review
0 helpful votes
May 15th, 2017

Excellent customer service before and after the sale, delivered on time and products look amazing will will use again

Thumbnail of user marye271
1 review
0 helpful votes
January 16th, 2018

The service was great from placing our order on line to the delivery. We were able to track our order and it was delivered on day given and within the time. Now we are looking at a new bathroom, will defiantly be looking at aquabliss

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About the business

Aquabliss - retailers of toilets, baths and bathroom suites

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