• Appliances Connection

Appliances Connection

Overview

Appliances Connection has a rating of 3.99 stars from 122,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Appliances Connection most frequently mention free shipping, best price, and shopping experience. Appliances Connection ranks 3rd among Appliance sites.

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Positive reviews (last 12 months): 59.4%
Positive
82
Neutral
7
Negative
49
354
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What reviewers want you to know

Positive highlights

  • Overall, I was satisfied with the shopping experience.
  • Was pleased to find a freezer with a relatively quick delivery time thanks again!

Critical highlights

  • Appliances Connection refuses to take responsibility for the damaged goods.
  • They have poor customer service and takes way too long for delivery.
How would you rate Appliances Connection?
Top Positive Review

“Extraordinary selection, value, and reliable delivery”

Gabriel G.
2/28/24

This was not my first purchase from Appliances Connection, and it won't be my last. They stock Miele, Bosch, and Electrolux appliances that are hard to find elsewhere. The selection and competitive pricing really speak for themselves. But where this business really distinguishes itself is where everybody else is falling apart: competent logistics. The stuff comes on-time, intact, and it's delivered by professional, helpful, trained, and competent people with enough help. That's incredibly rare in recent years.

Top Critical Review

“Slooowwww”

David W.
1/29/24

Easy purchase transaction. However fedex was the shipper and it took them 2 weeks longer than projected to deliver the item. Also their tracking app repeatedly gave us drop off times and since a signature was required we had someone at home ready how ever no package would arrive as scheduled. A complete waste of our time. We have the product now and the quality is fine.

Reviews (122,294)

Rating

Timeframe

Other

Reviews that mention popular keywords

appliances connection (528) customer service (421) delivery date (96) delivery company (74) credit card (112) shopping experience (37) delivery time (43) delivery guys (34) time frame (15)
Thumbnail of user gabrielg581
1 review
0 helpful votes
February 28th, 2024
Verified purchase

This was not my first purchase from Appliances Connection, and it won't be my last. They stock Miele, Bosch, and Electrolux appliances that are hard to find elsewhere. The selection and competitive pricing really speak for themselves. But where this business really distinguishes itself is where everybody else is falling apart: competent logistics. The stuff comes on-time, intact, and it's delivered by professional, helpful, trained, and competent people with enough help. That's incredibly rare in recent years.

Thumbnail of user stepheng2133
1 review
0 helpful votes
January 28th, 2024
Verified purchase

I ordered a Stiebel 58 gallon heat pump water heater. The ordering process was easy and simple. The water heater was delivered before it's expected delivery date in perfect condition. The trucking company had the heater unloaded in five minutes and in my garage. The water heater is installed and working well so far. It has only been installed 24 hours. I'm very satisfied with Appliance connection so far.

Thumbnail of user kenna5
1 review
0 helpful votes
January 21st, 2024
Verified purchase

I needed a replacement, in-cabinet, micro-wave -- a Dacor DMW2420S. On-line shopping presented four or five dealers who advertised a DMW2420S for sale. AppliancesConnection was the only one who provided a shipping date giving me confidence that AppliancesConnection actually had a DMW2420S in stock. AppliancesConnection shipped on the date they specified and FedEx delivered in time for my installer to remove and replace the DMW2420. Thanks AppliancesConnection for a good job!

Thumbnail of user ashleyd1206
1 review
0 helpful votes
February 12th, 2024
Verified purchase

The installer were prompt, professional and did great work in a very quick time. I was impressed!

Thumbnail of user robertc7782
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Ordered a replacement microwave just before Christmas. Item was ready for shipment on the 22nd and at our door the 26th. Excellent considering the holiday weekend. Good price too!

Thumbnail of user georgem1470
2 reviews
0 helpful votes
January 22nd, 2024
Verified purchase

Very straight-forward...driver carried it to the front door, and wifey asked him to just bring it inside a few steps, as hubby was not home. He did precisely that, and we all lived happily ever after.

Thumbnail of user peterm3244
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Although it took several weeks our stove arrived in great condition and was professionally packaged to prevent damage. The drivers were courteous and helpful. The unit is currently in our garage while the construction of our new home continues for another month or two..

Thumbnail of user joef1408
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Appliance arrived in undamaged condition. The appliance delivery was on time as promised. Drop off only took 5 minutes. Overall I'm very impressed with AC as I was a bit nervous about making such a large purchase from an online store.

Thumbnail of user michaels12469
1 review
0 helpful votes
January 30th, 2024
Verified purchase

Buying experience was easy. Do not know about delivery yet. All the reviews I have read on AM Trucking the Company Sucks. We will see soon.

Thumbnail of user sisselb
Sissel B.
1 review
0 helpful votes
May 3rd, 2020
Verified purchase

Pretty easy to understand apart from the difference between the Consumer Protection Services and insurance. I assume it's the same. If not, let me know. Also, I couldn't find the converter adapter from 220V to the 110V I know Miele offers. Please add that to my order if I need it for this machine.

Thumbnail of user joem3343
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Seamless ordering, excellent selection, delivery process very smooth and quick overall. Communications very good throughout

Thumbnail of user gregoryt137
gregory t.
1 review
0 helpful votes
July 1st, 2020
Verified purchase

I always buy from Appliances Connections even though I live on the West Coast. I have, once, had to have a refrigerator serviced and the customer service was outstanding. Between the prices, free shipping and excellent customer service I will always come back!

Thumbnail of user andrewk557
Andrew K.
1 review
0 helpful votes
August 5th, 2020
Verified purchase

I wasn't pleased with the "white glove" delivery. There was some damage done to floors, the guys who delivered were not communicative. When they drove up they came to the door to ask whether I had the item in my house already and then didn't answer as I asked whether they had the item in their truck or not. I would not like to have them deliver my next item.

Thumbnail of user haroldl13
Harold L. – Appliances Connection Rep

We appreciate you taking the time to leave us feedback, and we regret to hear that your property was damaged during the delivery and installation process. In an effort to provide the most comprehensive and best customer experience, we partner with third-party shipping and delivery contractors. We take your feedback seriously and apologize on behalf of our third-party partners that your floors were damaged. Please reach out to us at reviewadmin@appliancesconnection.com and provide your order number, so we can help you get in touch with the installation and delivery company.
Best,
The Appliances Connection Team

Thumbnail of user christophers1206
Christopher S.
1 review
0 helpful votes
June 23rd, 2020
Verified purchase

I was nice doing business with your team. Very professional!

Thank you all.

Christopher L. Strauff

Thumbnail of user gerards202
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Delivery of product fast and Delivery men were very courteous. Delivery service kept me informed when product when it be delivered and what time. The new range is great was installed in my cabin in northern Michigan. Thank you Appliance Connection.

Thumbnail of user jessicas3810
1 review
0 helpful votes
January 8th, 2024
Verified purchase

The whole process from ordering online to delivery was perfect! Once the order was placed, we were kept updated via email on the appliance location and shipping status. In addition, the shipping company that was used to deliver the appliance was top notch too! Thank you!

Thumbnail of user conniew80
Connie W.
1 review
0 helpful votes
March 29th, 2020
Verified purchase

I have made multiple purchases through you. Everything has turned out just fine and been great products.

Thumbnail of user tracyc290
tracy c.
1 review
0 helpful votes
December 9th, 2019
Verified purchase

Love the variety of products! You actually had the couch I've been searching for at a great sale price! And that I could use my pay pal! I don't like using multiple cards so it's great to keep everyone in one account! Hopefully shipping goes fast to! Just moved and waiting for my couch now.

Thumbnail of user alland63
ALLAN D.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

Online site was easy to configure. And, I hope I got everything, and every discount possible. It was a comfortable order. Thank You!

Thumbnail of user aaronk644
1 review
0 helpful votes
February 11th, 2024
Verified purchase

Price was very good and the free shipping is what made my decision for me. Didn't have to drive 45-min to a store with my trailer to pick-up the same freezer. Shipping company (Ohio-Pitt) did great. One-time delivery with no damage. The driver was patient while we inspected the freezer and was very friendly.

Thumbnail of user patriciak428
Patricia K.
1 review
0 helpful votes
January 24th, 2020
Verified purchase

Just ordered stove top at best price in town and it was easy to compare quality and price. Will follow-up after delivered and installed.

Thumbnail of user garym318
Gary M.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

Absolutely no other company web site had as extensive of an inventory for upright freezers, nor would we have been able to free shipping, and we would not have gotten any freezer in our price range any sooner than July, maybe.

Thumbnail of user richardw1075
Richard W.
1 review
0 helpful votes
January 6th, 2020
Verified purchase

Great selection. Order process very easy. Glad I found your website and I have shared it with my family and friends.

Thumbnail of user williamm1790
William M.
1 review
0 helpful votes
May 7th, 2020
Verified purchase

So far, the experience has been great. Some of the images on the site don't lead very well, but the products that were available were exactly what we were looking for.

Thumbnail of user gaylew64
Gayle W.
1 review
0 helpful votes
June 2nd, 2020
Verified purchase

i hope this all works out well! I shopped AROUND and this was the smoothest experience with the best price for what i was looking for. all of the information seems to be available. i hope the customer service is good if there ends up being any issues.

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From the business

AppliancesConnection.com is one of the nation's top Home Appliances Companies, carrying 40,000+ products and 500+ high-end brands. We really strive to serve our customers to full satisfaction. We were established in 1997 with the mission to offer a wide variety of high quality products at affordable prices with excellent service. Our prices are very competitive, often the lowest on the market.

Business History

With one goal fulfilled, all of our other goals will fall into place. It's simple, make you a proud shopper and our business will thrive. Without our thousands of loyal customers we could never have grown as much as we have in the past 14 years. We make every effort to satisfy all of your home needs. Whether you are a new customer or a long time friend of AppliancesConnection, our staff will treat you with respect and will act as a guide through the whole process of ordering and beyond.

Company Representative

Thumbnail of user haroldl13
Harold L.
Typically does not respond to reviews

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