• A Place for Mom

A Place for Mom

Overview

A Place for Mom has a rating of 4.02 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 1st among Caregiving sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 87.9%
Positive
246
Neutral
3
Negative
31
39
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What reviewers want you to know

Positive highlights

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Critical highlights

  • She cut me off and quickly transferred me to a recording listing websites and phone numbers.
How would you rate A Place for Mom?
Top Positive Review

“A Great Help”

Cheryl B.
2/3/24

When you first begin looking at solutions for helping an aging relative find care or a good retirement community, it is overwhelming. A Place for Mom gives you a good list of choices along with additional reviews and insights about each option. I received followup messages on a regular basis but not too often which was good. This process is challenging and at times difficult. A Place for Mom helped in narrowing down the selections.

Top Critical Review

“They sell your contact info”

J N.
2/17/24

I am now getting over 25 spam calls a day because they clearly sold my contact information. I will probably have to change my cell number. Unacceptable!

Reviews (789)

Rating

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Reviews that mention popular keywords

phone number (33)
Thumbnail of user debis151
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Through out the process of finding the perfect place for my 97 year old dad, the Senior Advisor was extremely helpful, patient and caring. Although my dad was not quite ready to make the advisor reached out to me every few weeks to see how things were going and to offer assistance. I was very pleased with the help and guidance provided by A Place for Mom. Moving an elderly parent is hard on everyone but our experience was made much easier with the compassion and help of our Senior Advisor.

Reason I chose this business:

A friend recommended A Place for Mon.

Thumbnail of user sharonc2849
1 review
0 helpful votes
March 13th, 2024
Verified purchase

This service suggested to me 5 recommendations for my allowed budget and desired zip codes. Ms. Drury understood my personal needs without being too intrusive. I highly recommend this service to anyone searching for an independent senior living facility. I have successfully found the perfect place to live and have already signed my lease. Thank you again for your excellent service.

Reason I chose this business:

I never heard of "A Place For Mom" until I started to search on the internet for senior living options. I am so grateful that I found this service. This web page certainly caught my eye and if you are looking for a senior living option, this is a must and you will be happy that you did.

Thumbnail of user jeank706
1 review
0 helpful votes
January 19th, 2024
Verified purchase

We needed to find an assisted living facility for our 97 year old mother in a very short timeframe and didn't even know where to start. After speaking with Ashley Erdman for over 30 minutes about our mother's needs, she identified a number of places for us to visit and even scheduled the tours for us. Ashley was extremely helpful and responsive and really helped us navigate through the process. We found a great place for mom and she's settling in well.

Reason I chose this business:

I remembered seeing their television ads and needed help in a hurry. A Place for Mom was an answer to our prays!

Thumbnail of user christinet1499
1 review
0 helpful votes
March 15th, 2024
Verified purchase

I called A Place for Mom when my mother in law needed help after a fall. They quickly put me in touch with home health care providers. They also asked me questions about locations and sent me some suggestions for assisted living places for me to visit and tour. The person who was assigned to help me was very kind and called to check on me and see how things went. I liked how they had information they could share with me.

Reason I chose this business:

A friend of mine recommended them to me.

Thumbnail of user sarahm3867
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I went online to the website, answered a few questions, and within 30 minutes or so I was getting a call. The case manager was very helpful in finding places that were is my desired distance. He emailed me several places and I could look at pictures and get some useful information. The same day, representatives from the places that was sent to me called me to answer any questions. Everyone was so nice and helpful. We were able to get my dad into a wonderful facility within 7-10 days.

Reason I chose this business:

My dad requested me to contact them after seeing the commercial.

Thumbnail of user mey51
ME
2 reviews
0 helpful votes
January 18th, 2024
Verified purchase

The lady that helped me was soooo helpful. Hospital's sometimes do not even give you a warning when they will release your loved one, and that becomes a precarious situation when that person cannot take care of themselves. To this day I ask myself: What if my mom would have been all by herself? Good luck we are done goodbye? The case manager at the hospital gave me a number and what a godsend. Multiple locations for ALF's were given with contact persons.48 hrs later all was set, and we had a solution to a situation that seemed dire. Thank you again.

Reason I chose this business:

I believe the big man upstairs had a hand in it. :)

Thumbnail of user cheryln614
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Susan Waller was a Godsend! I was fortunate enough to be put in touch with Susan when I called for some information. She was amazing. She helped me navigate the numerous options and narrow down the properties that fit our needs and budget. She even scheduled the tours. We found the right fit and were able to get my mother in law moved into a community that she's loving.

Reason I chose this business:

Referral by a friend

Thumbnail of user davidh9668
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I can not possibly say enough good things about Rose. She was wonderful, compassionate, and gave me some great advice. When things like this happen, no one knows what to expect if you haven't been through it. It's difficult, but thank you again Rose for making a tough time a little bit easier.

Reason I chose this business:

Recommended by a good friend who had to figure out how she was going to help her mother. After A Place for Mom walked her through so many ways she could get assistance she knew I could use the same help

Thumbnail of user camg22
1 review
1 helpful vote
January 18th, 2024
Verified purchase

I contacted A Place for Mom to get help finding a local memory care facility. Laura Berg was my consultant, and she was a wonder.
She was sympathetic and even remembered all the details about my situation. She walked me through the process and recommended many facilities for me to visit and evaluate. She rated them and was spot on with her assessments.
I would have been overwhelmed if I didn't have Laura as a resource.

Reason I chose this business:

They were the first to respond to my email.

Thumbnail of user elizabethm4267
1 review
0 helpful votes
January 18th, 2024
Verified purchase

As soon as I checked in with A Place For Mom I felt so much support and ready to make good decisions for my family. Joe Dempsey was helpful setting up interviews and checked in with me on a regular basis. It was a light in the forest of assisted living options. Thank you. My Mom and Dad and my siblings are pleased with Brookdale on Skeet Club Rd in High Point NC.

Reason I chose this business:

Yes Brookdale in High Point, NC.

Thumbnail of user cherylk1110
1 review
0 helpful votes
January 18th, 2024
Verified purchase

My family member who was widowed and had no children was recently diagnosed with dementia. We live about 9 hours away but were the closest family member in both distance and relationship, so we needed to find suitable assistance for his care.
I co rates a Place for Mom and spoke with a dept who was very patient and answered several of my questions while offering a variety of alternatives.
I was extremely pleased with the services and was able to find the services that fit best for our family member.

Reason I chose this business:

I submitted a Google question for the area and chose several to contact.

Thumbnail of user rays1010
1 review
0 helpful votes
January 18th, 2024
Verified purchase

I had dealings with Amanda and I just can't say enough about her. She is a very kind person that looks out for your best interest. She guided me throughout the process of finding a suitable place for my parents. I would've never known what to look for in my search without her I would've been very lost, and I believe that everything worked out perfectly with her help.

Thumbnail of user lorij609
1 review
0 helpful votes
February 10th, 2024
Verified purchase

A Place for Mom saved me! I had to find a memory care facility for my 94 year old mother in a short period of time after she broke her arm and went downhill in the hospital and rehab. I was trying to look on my own and not having any luck (and I was distraught because before this I had been taking care of her at my home for years).
A Place for Mom sent me numerous options right away and set up the tours for me! I found a great place right away and mom is very happy there!

Thumbnail of user marcl484
1 review
0 helpful votes
January 18th, 2024
Verified purchase

While living 2000 miles away from my aunt, I wanted to make sure I researched many independent living facilities that could fulfill her needs before making the trip. My advisor (Mike) was very helpful in lining up numerous options and helping me to narrow the choices. My aunt is very happy with where she is living now.

Reason I chose this business:

They were able to help me narrow down the numerous options available and really did a lot of the legwork for me.

Thumbnail of user fredn183
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I put in a request to get some recommendations for a memory unit for my mother in law. Due to the fact that she was being forced from where she was currently staying, I needed help fast. I spoke with Daniela Leone who was amazing. She put us in touch with several facilities, and even got us in for a visit the same day. We were able to reserve a spot right away and she followed up with us several times after just to make sure everything was running smoothly.

Reason I chose this business:

Heard about it on the internet

Thumbnail of user dhh7
1 review
0 helpful votes
February 26th, 2024

This company is not trustworthy. From the beginning it was a bad experience followed by call after call from more than one number. I would never trust a company like this with my parents care when they start out with lies and harassment.

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cherylb2170
2 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

When you first begin looking at solutions for helping an aging relative find care or a good retirement community, it is overwhelming. A Place for Mom gives you a good list of choices along with additional reviews and insights about each option. I received followup messages on a regular basis but not too often which was good. This process is challenging and at times difficult. A Place for Mom helped in narrowing down the selections.

Reason I chose this business:

I needed a place to start and some frame of reference on how good a retirement community might be. A Place for Mom gave me a list to start with based on our discussions and then refined it as the search went on. I also knew I could ask for additional help if I needed it along the way.

Thumbnail of user lauriee188
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Luis provided excellent customer service each and every time I called. He was so flexible to research new options as our needs changed. It has been such a support working with him!

Reason I chose this business:

It was recommended as a great agency by just about everybody I spoke with.

Thumbnail of user veep18
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I was really overwhelmed with finding a suitable place for my mother and A Place for Mom was an absolute God send. They put me in touch with the people I needed to get in touch with, they scheduled tours for me, provided important checklists to follow to help me choose which facility was best and they stayed in contact with me through out the entire process. I would have been completely lost without them. There were never any fees to me or my mother and no hidden gotcha's. I highly recommend their service.

Reason I chose this business:

Because I was overwhelmed with the search process and really needed help from professionals to help guide me through it.

Thumbnail of user kenm1159
1 review
0 helpful votes
January 19th, 2024
Verified purchase

My experience with this service has been delightful. They understand and are equipped to help you find the best possible placement for your loved one.

Reason I chose this business:

Saw the advertisement.

Thumbnail of user wendyl844
1 review
0 helpful votes
January 19th, 2024
Verified purchase

I learned much with the articles and information shared. My worker was very thorough and did a great job relating info to the facilities I looked at and helping me find the right area I was looking for. She found facilities that had special needs for my parents as well, like oxygen. She followed up with me and the facilities to make sure we found the right fit. She was very supportive to me and my many issues both with family and personal issues I was experiencing. The support was very much appreciated!

Reason I chose this business:

Seen it on TV and knew I needed to start somewhere!

Thumbnail of user elysem41
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Donna with A Place for Mom was awesome. She explained things, gave me so much information and tools, answered all my questions, gave me suggestions, and sent me information on some places to look at for my mom. I could not have done this search without her and greatly appreciate her help, and A Place for Mom. Wonderful company and very kind caring people!

Reason I chose this business:

I found it while looking online for different places in my area.

Thumbnail of user johnb12525
1 review
0 helpful votes
February 15th, 2024
Verified purchase

So helpful to get the ball rolling, setting up tours, and answering questions. Plus Josh was available when I was to talk, text, or email. Thanks for everything.

Reason I chose this business:

I was overwhelmed at the thought of everything that had to happen when I saw an ad on late night television.

Thumbnail of user glennm887
1 review
0 helpful votes
January 18th, 2024
Verified purchase

A Place for Mom helped me and my family find in home caregivers for my father during the last 3 months of his life. They connected me with several agencies that could offer the high level of hands-on care that he needed. I was able to interview 5 different agencies before choosing the provider that worked with my Dad. A Place for Mom and the agency they helped us found allowed us to keep my father at home during the end of his life, surrounded by his children, familiar voices, and high-quality care givers.

Reason I chose this business:

I heard about them from advertising.

Thumbnail of user judyb1705
1 review
0 helpful votes
January 18th, 2024
Verified purchase

As soon as we called A Place For Mom they went in to action finding our family the best places. They started off with five to check out and even set up appointments with each facility. The agent was in contact frequently calling to check on us and to answer any of our concerns. Our family was so thankful for all their love and tremendous support.

Reason I chose this business:

Our family did not know where to start after we were aware of my mother's need for assistance. My husband was researching on the internet when he saw A Place For Mom. He called them and they answered right away. The next day she had appointments set up for our family.

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Typically responds within 5 days
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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4.0
789 reviews
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