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A Place for MomReviews 2,028

4.5

About the Business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Panama
1 review
0 helpful votes
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Expert, friendly help AND FAST.
February 1, 2025

Nilsa and her team provided fantastic assistance - she was super efficient, friendly and professional and her commission is paid for by the facilities (not the families), so it was a win-win to utilize the services. They helped me find a wonderful place for my Father, and quickly, and he's been there about 2 months. He really likes the food a lot and the staff are great! Expert Tip -- DO Create a separate email account to manage the emails that come in however. A Place For Mom provides FANTASTIC, fast info, to do lists almost, and tips to help ease this transition but it can be a lot of your main email inbox is already busy. Thank you Nilsa. From, Claire

Date of experience: November 25, 2024
New York
1 review
0 helpful votes
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Just what I needed!
February 1, 2025

I told them what I wanted (nearby, good reviews, not quick to boot to a nursing home). They gave me a few recommendations, set up a tour. Encouraged me. I found one I like. Done.

Date of experience: January 22, 2025
New Jersey
1 review
0 helpful votes
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A great help when traveling uncharted territory
February 1, 2025

A Place for Mom was extremely helpful in guiding me through the process of finding an Assisted Living facility for my mother-in-law. They shared facilities I was unaware of and helped me to understand the process of getting her settled into a safer environment than her independent living situation.

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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Helpful
January 31, 2025

Unexpectedly had to find a safe place for parents when Dad fell and broke his hip. A Place for Mom provided us with many options to get the base cost of several places. I was looking in a range where they live to places 500 miles away closer to where I am at. With a simple request, they sent links to areas I was interested in, pictures and cost break out. This was very helpful since I knew nothing or where to turn. There has been no sales pressure and everyone I contacted has been very professional.

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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I accidently connected with A Place for Mom when trying to make a decision for my husband's need to be placed in a memory care facility. They guided me with information I did not have and helped me select the best fit for his needs. I chose the one they recommended, and I am very pleased he is where he needs to be.

Date of experience: January 21, 2025
New York
1 review
0 helpful votes
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About 5 minutes after I filled out the questionnaire I received a phone call and I had a tour set up with the best place that could be. Two weeks later we had the papers filled out and keys to my mom's new apartment. All along the way advice and places to contact for benefits were provided and follow ups to see how things were going continued. I'm so glad I heard about A Place for Mom.

Date of experience: January 20, 2025
Virginia
1 review
0 helpful votes
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A wonderfully helpful place!
January 30, 2025

From the first phone call, A Place for Mom had my back! I had never delt with anything like this before, and they helped me step by step with finding a facility for my my mo., followed up all the time, offering assistance with anything i needed and were kind and compassionate! I would recommend A Place for Mom to anyone who needs assistance with "Finding a place for Mom"!

Date of experience: January 20, 2025
Nevada
2 reviews
0 helpful votes
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Pacifica senior care memory care was wonderful- like a hotel. It was bright, homey and everyone, staff and residents, seemed happy- they were talka, clean, and smiling.

Date of experience: December 13, 2024
Delaware
1 review
0 helpful votes
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Made the situation so much easier!
January 30, 2025

I can't say enough good things about A Place for Mom. I was so overwhelmed with finding my mom a place closer to me. She had some medical issues and I wasn't sure how it all would work out. My advisor Carolin went above and beyond helping me at every stage of the move. She helped facilitate with the sr living homes and gave me advice when I didn't think I needed it. From start to finish, A Place for Mom was my one point of contact for everything on my to do list. I would tell everyone that I know that A Place for Mom should be the first call when starting in this journey.

Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
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Very Helpful
January 30, 2025

Having the help of someone who had the resources to provide me with a list of senior living communities that were within the geographical area I wanted made it much easier for me to narrow my search. Moving to a senior community is a major decision for anyone and having well directed and knowledgeable help does make it easier.

Date of experience: January 20, 2025
New Jersey
1 review
0 helpful votes
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Knowledgeable, responsive, and quick
January 29, 2025

From the first phone call, the representatives were eager to provide the information we needed. Being new to this experience, we needed a lot of advice. Our representative made several good referrals and checked in regularly with us along the way.

Date of experience: January 19, 2025
Pennsylvania
1 review
0 helpful votes
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More than satisfied.
January 28, 2025

Martin worked with me and found an Assisted Living facility for my sister within her means. He was very quick to respond to me and never put any pressure on me whatsoever. This service was so helpful because I had no idea what to do first and am not familiar with places for dementia care in this area. Martin was kind and compassionate about the situation and our needs. He set up appointments for tours for me and followed up with me afterwards. This is a great place to begin your search, and there is no cost involved. I highly recommend this service.

Date of experience: January 18, 2025
Texas
1 review
0 helpful votes
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Reassurance in a difficult transition.
January 28, 2025

Natalie set up appointments for me to tour 5 facilities. She always checked in after to see how I liked it. I ended up at the facility I didn't think I would like. Very happy with my choice.

Date of experience: December 11, 2024
New Jersey
1 review
0 helpful votes
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Best Decision to Contact A Place For Mom
January 28, 2025

Our experience was fantastic. Christina was so helpful. We were given several options to visit and consider

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Very helpful, compassionate, and prompt
January 27, 2025

My dad had a sudden decline and I needed some help fast. The people at a place for mom were very prompt in responding, and very compassionate. They helped me get moving when I needed it most and for that I am grateful

Date of experience: January 17, 2025
Michigan
1 review
0 helpful votes
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A Place for Mom South East Michigan
January 27, 2025

I had researched a few places prior to contacting A Place for Mom, but I'm very busy and it was time consuming. They kickstarted my efforts, and really forced me to be as prompt as I needed to be. Jenifer, my assigned advisor, was wonderful and provided very valuable insight into the various types of places, cost saving opportunities, etc. I've also found much of the information on taking care of elderly loved ones very useful.

Date of experience: December 10, 2024
Washington
1 review
0 helpful votes
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Wonderful
January 26, 2025

Friendly Caring immediate help finding facilities for my husband.

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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Super helpful!
January 25, 2025

My representative was so helpful, communication was perfect, and they worked with us the entire process. Even when we hit roadblocks they offered new ideas that became our solution. Truly couldn't have done it without them

Date of experience: January 15, 2025
Maryland
1 review
0 helpful votes
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Called 800 number and rep could not answer basic questions
Font too small on responses to old people
Got upset
Maryland rep had Paul local me rude

Date of experience: January 15, 2025
Mississippi
1 review
0 helpful votes
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Like having my own personal shopper!
January 25, 2025

I contacted A Place For Mom for the first time back in September of 2024. At the time, my dad was in the hospital and I felt he needed to go into some kind of independent or assisted living facility, where he could have more social interaction and healthy meals. He was living alone and wasn't eating well which caused him to get weak and fall. After a week in the hospital and eating 3 good meals a day there, and regaining his strength he decided he didn't need to move. He was good. Sarah Heatwole from A Place For Mom remained in contact with me by phone call and text even after I told her dad would not consider moving. When dad ended up back in the hospital 2 weeks before Christmas, I contacted Sarah. I knew it was time to move dad, and got him to agree to "at least look". We talked about his needs and wants, and discussed his budget. She found 2 places right away that she felt were a good fit. Sarah made the tour appointments for me. The 1st place was perfect, so I cancelled the appointment with the 2nd place. I got dad moved 4 days before Christmas. Sarah stayed in contact with me through the move and for a week or so after he got settled, making sure things went smoothly. Dad is stronger, healthier, and happier now than he's been for years. He's making friends and eating 3 very good meals a day! I never would have found this place - or thought it was in dad's budget - if it wasn't for Sarah's help! I can't thank her enough for staying in touch after that first contact.

Date of experience: September 4, 2024