ao.com

The 2 delivery guys were very polite, courteous and went full out to get the freezer exactly where I wanted it put. Considering neither the front or back door were wide enough to get it in, they went to a lot of trouble to get it through our back garden gate and in through the patio doors. Again they faced the same problem, door to utility room not wide enough so they very kindly unpacked the freezer to get it through to utility room door and they did so without a problem and no extra cost to me.
I am one very happy customer and would % recommend them Well done to the two gentlemen

I am absolutely over the moon with my products and the guys who delivered and installed our products to our home in Dumbarton this week. Great job they done, they were professional and helpful! Thankyou AO

So, this is the 3rd large kitchen appliance I have bought from AO.com

Just bought a new tumble dryer a Hoover HLV10LG_WH Vented Tumble Dryer in White 10KG drum £230 delivered.

As previous, buying, arranging delivery and the actual delivery was simple the guys took all the packaging away with them as well. They have plenty of choice and good product info and reviews to steer you in the right direction.

The 1-year guarantee was extended to 10 years for free by hoover direct as well.

AO.com is a great example of an entrepreneur coming good. If its origins are to be believed, the founder made more than good on his promise and deserves everything he's achieved, yet I understand he's still "one of the lads".
I have used ao.com since 2013 to replace my failing white goods, not only because of competitive prices but that's also coupled with great customer service. My whole kitchen and utility room appliances have now been replaced since I moved in in 1995, the latest being an original integrated freezer. First installed in 1995! It was delivered on time, the delivery guys were polite and helpful and the post Christmas discount was very acceptable. Unfortunately, when I came to install it, sadly a vital part was missing. I contactes ao.com and spoke to Pierce, who immediately contacted the manufacture BOSCH, which arranged to send out the missing part but! Said it could take a week or more! This was at 17.30 today, Monday. When I expressed my concern at this further delay, it's difficult in these Covid times being without a freezer, he very quickly responded and arranged a complete new freezer to be delivered Wednesday morning.
Fantastic service, thankyou Pierce and ao.com.

Can not fault this company. Ordered a 65" Phillips tv had a fault exchanged now 3 times as each one had similar fault. Now had a full refund. AO throughout have been fantastic always helpful delivery teams friendly. Although the actual product was useless AO service was spot on

Not only do you get exactly what is ordered but the delivery drivers match the company - honest and reliable.

Used these guys for a few bits and found them to be really professional. I recommended them to a friend who was similarly impressed and thought I should get around to reviewing them. If you're not sure, give them a call, they're responsive

Exemplary customer service to resolve issues and arrange residents / returns without any fuss. Competitively priced and fast delivery. You will not get the same level of customer service anywhere else!

My fridge broke and wasn't sure what I wanted. Went to barbers in waveland. All staff very helpful and a fun crew. Got my fridge delivered next day without any issues

Absolutely brilliant service :)

I bought a tumble drier from ao.com after having had a hideous experience buying from Currys... the experience couldn't have been more contrasting. Ao.com were efficient and quick to deliver, their delivery guys were well presented and friendly and the tumble drier that they delivered was well packaged, pristine and worked perfectly. Well done ao.com for getting it right.

I have been buying and selling online for many years now and I have never come across a site so well organised as these guys. I purchased a Philips TV from them, payment straight forward and simple, a couple of hours later they emailed me to tell me they were delivering FREE on Saturday and that I would be allotted a time frame, fantastic news for those who work a 9-5. Sadly I was away that weekend and asked if they could deliver a week day, no problems, job done. The item arrived on the date I requested, couldn't be happier, super smooth.
2 months later and the TV started to play up, I emailed them to explain the problem I had expecting them to tell me I had to contact Philips to get it returned to them and be without the TV for a couple of weeks. What a nice surprise I got when a sales rep rang me within 2 hours to tell me he would patch me though to Philips technical service who are ready to help and if I had any issues at all just to ring AO and they would sort it out. The fault self fixed itself however the next day I got a follow up email asking was all OK, this is the sort of friendly response we would all love to have, a company willing to help when an issue arises, thank you ever so much, your customer care is a+

My oven glass hob broke and I bought a new oven from them. The service was so good, convenient, easy, trackable, contactable. Don't know what other word to use but with how impressed I am but WOW springs to mind. Other company's can definately take note of this company! I was that impressed I bought a new fridge, freezer and dishwasher from them!

I have now had now 2 items of the AO.com sight the good & Delivery was realy good also must say that the customer service are brilliant would recomend to anyone give them a try