• AnyVan

AnyVan

Overview

AnyVan has a rating of 2.28 stars from 708 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 237th among Moving Service sites.

  • Service
    225
  • Value
    218
  • Shipping
    112
  • Returns
    64
  • Quality
    176

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

  • Customer service was very helpful to speak to, our driver was great and kept us informed along his journey.

Critical highlights

  • The above I put in a claim for obviously and the removal men said the damage was already done.
How would you rate AnyVan?
Top Positive Review

“Incredible Service!”

Elliott N.
3/1/22

Absolutely incredible service. We were in dire need of a move down to an spontaneous eviction and stumbled across this company whilst browsing for removals, and it paid off massively. The lads they provided did an exceptional job at moving our stuff quickly and effectively, and considering we were on a a top floor flat with no lift, they got on with it and worked incredibly hard. Would highly recommend! 10/10

Top Critical Review

“Awful awful awful!”

Sophie K.
1/7/24

Awful awful awful! Everything that they could have done wrong they did. I did the quote over the phone and the girl I spoke to put down everything incorrectly. Customer service were raising their voice every time I called them to explain the situation. And another 2 times they said someone else will call me on the same day and no-one did. We had already heard bad reviews about them but didn't believe them until we did it ourselves...

Reviews (708)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) removal men (14)
Thumbnail of user elliottn19
1 review
1 helpful vote
March 1st, 2022
Verified purchase

Absolutely incredible service. We were in dire need of a move down to an spontaneous eviction and stumbled across this company whilst browsing for removals, and it paid off massively. The lads they provided did an exceptional job at moving our stuff quickly and effectively, and considering we were on a a top floor flat with no lift, they got on with it and worked incredibly hard. Would highly recommend! 10/10

Thumbnail of user allanb205
1 review
0 helpful votes
December 6th, 2021

Great service lads were fantastic very polite nothing was a problem for them will use them again thanks allan

Service
Value
Quality
Thumbnail of user evek49
1 review
0 helpful votes
January 12th, 2022

Used AnyVan for the first time and everything about it exceeded expectations. If I could give 6 stars, I would. The Price, the communication level and style, the people - everything just perfect.

Service
Value
Shipping
Quality
Thumbnail of user nigelc99
1 review
0 helpful votes
February 22nd, 2022

Great company very quick polite and efficient the two drivers were a credit to the company
Nothing was too much trouble for them

Thumbnail of user germanf12
1 review
0 helpful votes
November 5th, 2021
Verified purchase

I was very happy having Anyvan team taking care of my move. The team was on time and surprisingly fast moving and loading all my stuff with care.
I was between moving homes on different dates and also they stored my stuff for few days what was really helpful and hassle free.
I do highly recommend AnyVan and will hire their services again in the future.

Thumbnail of user andyw334
1 review
0 helpful votes
April 13th, 2022

The guys were punctual and communication was great. The move was not easy but they went the extra mile for me and were really efficient. Would definitely recommend.

Service
Value
Thumbnail of user markg2634
1 review
0 helpful votes
April 15th, 2022

I needed to move a large three seater corner sofa, dining table, a computer table, heavy television table, 2 side bed cabinets, a five drawer chest of drawers and a mattress at short notice 3 days and found this website much more reasonable in price compared to professional removals. The app works well regular updates the remover actually arrived an hour earlier than planned but that suited me. If you book one driver you need an able-bodied person there to move heavy objects as it wouldn't otherwise be practical. I decided to take the double bed disassembled myself in my Estate car as playing around on their website with various items showed this would've added another £50 to the bill. Overall very impressed prompt and efficient

Thumbnail of user chrisn852
1 review
0 helpful votes
March 26th, 2022
Verified purchase

They say moving house is one of the most stressful times of your life, so I was glad to have this for moving day. The tracking function was particularly useful to allow us to rest/be ready at each side

Service
Value
Shipping
Returns
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Thumbnail of user catherineg553
1 review
0 helpful votes
April 19th, 2022

I have used Anyvan twice now, they are reasonably priced, efficient, keep you updated on your move right up until the day of the move and their drivers are friendly and helpful. I would definitely use them again

Quality
Thumbnail of user philm627
1 review
0 helpful votes
April 15th, 2022

The guys worked hard, sweated but carried on until the job was done. 100% professional. Will gladly recommend.

Tip for consumers:
Nothing

Products used:
Chair removal and relocation

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidw4560
1 review
0 helpful votes
December 10th, 2021

I booked AnyVan at quite short notice, to move me to my new home. The communication was excellent, the van arrived on time, the driver and assistant were great. Polite, fast and efficient. I highly recommend.

Thumbnail of user margreta10
1 review
0 helpful votes
November 15th, 2021
Verified purchase

This is the only company I use, this is my second time using Anyvan for my sofas and they have been amazing both times. The website is easy to use. The drivers are professional and they took good care of my items. Highly recommended

Thumbnail of user suzannes831
1 review
0 helpful votes
March 1st, 2022
Verified purchase

Bought a second hand sofa and two armchairs and needed them bringing from Gravesend to Horsham. Anyvan were extremely efficient and quick. Initial Communication by phone and confirmation by email was straightforward. The crew collected on time, texting just before arrival and the same for the delivery with the added convenience of being able to track the whole journey. Overall a great easy experience. Would not hesitate to recommend

Thumbnail of user jonathann233
1 review
0 helpful votes
November 18th, 2021

Good customer service. Fair price. On time. Large enough Luton Van for my move. The movers workee very fast. Would use them again if/when I move again. Thanks anyvan.

Tip for consumers:
N/A

Products used:
N/A

Service
Value
Quality
Thumbnail of user kiml919
1 review
0 helpful votes
February 22nd, 2022

Very friendly. Very professional and very helpful and polite. It's not often you get friendly and helpful people. Definitely use them again.

Service
Value
Shipping
Returns
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Thumbnail of user davidm6899
1 review
0 helpful votes
February 9th, 2022

The Guys moved my folks place and set everything in their new flat within 2hrs, very pleasant and respectful and done what most people would call a great no hassle job. Thanks David

Products used:
House move

Service
Value
Quality
Thumbnail of user linday582
1 review
0 helpful votes
November 15th, 2021

The Anyvan drivers arrived when they said they would and followed instructions regarding access to the house.
They moved the furniture very quickly and with great care. They were very polite, respectful and helpful. I will definately recommend them to family and friends.

Service
Thumbnail of user rhianond
1 review
0 helpful votes
November 22nd, 2021

Efficient service. Reasonably priced. Pleasant staff. Online system allows you to change details such as date, items for removal etc, and then automatically updates cost.

Thumbnail of user tessag32
1 review
0 helpful votes
November 22nd, 2021

Great service and very helpful drivers. Tracking from door to door. Highly recommend, will use again.

Thumbnail of user deidrd
1 review
0 helpful votes
March 8th, 2022

We have made use of anyvan twice in a short span of time and they have been amazing. They price the best and they keep you up to date about pick ups and delivery. They were tidy and quick.

Products used:
Collection and drop off of items bought on Market place.

Service
Value
Shipping
Quality
Thumbnail of user paulj1226
1 review
0 helpful votes
November 24th, 2021

The two guys arrive in good time, were organised, well presented, proffesional and polite, good service

Products used:
Delivery

Service
Value
Quality
Thumbnail of user jof142
1 review
0 helpful votes
November 3rd, 2021

Thomas and colleague did an absolutely fantastic job! We're elderly and needed a l. Arge, heavy 3 piece suite moving to our garage for collection at a later date. They were friendly, fast and polite! Would highly recommend this company. Thank you!

Tip for consumers:
Easy to book. Everything occurred in the timescale given. Trustworthy site.

Products used:
Removal service

Thumbnail of user stephenk1232
1 review
0 helpful votes
May 23rd, 2022

Used them twice now perfect both times. I phoned them up gave them the date and time. Both pick ups were on time. Delivered at the time they gave

Thumbnail of user samb1105
1 review
0 helpful votes
March 8th, 2022

Extremely impressed with AnyVan's service from start to finish. I'd definitely use them again & happily recommend them.

Thumbnail of user christopherm1811
1 review
0 helpful votes
December 15th, 2021

From booking to changing plans to receiving everything. All went excellent would totally recommend them

Service

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From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

Company Representative

Thumbnail of user anyv
AnyVan T.
Team Member
Typically does not respond to reviews

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