AnyVan

I have just had a conversation with the driver who is doing my move tomorrow. Apparently I forgot to mention the laundry basket. And the Ironing board. And a vacuum cleaner. Oh and 2 vases. They give you a quote for what you think is the move but it's not: you have to provide an inventory of every single thing and if you add anything, even a vase, it costs extra. They say I forgot to add my sideboard, which hardly seems likely; god knows how much extra I'll get charged for that. Not a happy customer.

I have used AnyVan once before, and had no complaints. Unfortunately, this time was not a great experience. The day before my move I was expecting my allocated time-slot and tracking information, which I did not get. I then contacted customer service who said 9am. Great. I got up early and everything prepared. I rang the driver just after 9am and double-checked as I still had no tracking information. Despite the name being Muhammad, a lady picked up, and after I mentioned the word 'van' she hung up. Then I rung again and I was told I had the wrong number and he doesn't drive a van anymore. AnyVan had no explanation for this. Luckily, they were able to send a replacement who were great but they were explaining how they barely got any money despite me paying a small fortune. Anyway, I've cancelled my future bookings with them.

Having been in the business years ago, I know the difficulties, but the sharp website persuaded me that things might have changed. First failure was to subcontract to a driver/van owner who can simply lie and then hope for the best. At least, they then remade the booking using there own van which they then had some control of. Driver was late but we had mobile number and were able to communicate with him.

Paid the deposit via credit card Why do van drivers lie about time and day then say pick up is to big have waited over a week booked for again today. Paid extra for time then get call can't get a driver untill 6 hours later? Any more of this and it will be last time I will use them! Rebooked with another company who broke one wardrobe I paid with a credit card so out of pocket so any van I should be refunded the deposit because LPL00 did not do the job & at least some compensation because Av 490 4505. Paid in full. £123 on credit card don't think the companies used can cope with the jobs allocated because both said the had to get to another job left me with broke wardrobe? Pus they broke my gate. They got the whole wardrobe down the stairs so how did they break it? When bookingyou should not be told I have very important job so can't come to you and he was 3 mins from me as said LPLOO a dab 909 4505 said they are late so booking times
Charges are a waste of money? They ask so broke my garden gate!

What can I say. AnyVan have let me down yet again. This is becoming a nasty habit.
Time to knock them into the long grass...

Arranged a van for our removal day through anyvan big mistake. After listing all the items we were taking on the day of removal the van was too small and they tried to say we had not listed boxes which we had ( anyvans mistake) the driver said he could not do the job and drove away. The time we arranged was 11.am as we had to be out by 1.pm so our buyer could move in.

They eventually found someone else at such short notice and we were informed they would arrive at 2.30.pm, which now meant our buyer would be moving in as we were moving out. Ruddy chaos and again the van was too small ( after listing the items again) for which they charged us more as still they insisted we had not listed boxes. The driver contacted anyvan and was told they would have to make two journeys absolute madness and why did we have to pay extra for their incompetence? We did list boxes and said approx 20 we then realised it was more ( which they said was why we had to pay extra) however we took most of them ourselves. Even without the boxes the van was still too small and the driver agreed it was.

We would not recommend anyvan whatsoever they are incompetent shoddy and unreliable.

Booked a van on the 19/05/2017 to pick up on 27/05/2017. I paid more to have a specific date booked for peace of mind. Booking was confirmed and payment made.
Received a text on 24/05/2017 to say that the move was being coordinated and that they would text again with driver's details.
By Friday the 26/05/2017 had not hear any more information, although the website says they will contact you at least 24 hours before pick up. Called twice and customer service explained that they were still trying to allocate a driver and promised me they would call me back by the end of the day.
By 5pm they hadn't called me. I called again and after 5 minutes on hold was told they still hadn't allocated a driver but would keep looking over the weekend. I had no faith they would deliver and cancelled the job for a full refund. I would have expected no less than my money back, which I received 2 working days later. All-in-all a pointless, time-wasting exercise.

Well I bought a kids electric bike weight 18kg. I had to get it from Bristol to Sheffield. I looked round for a carrier but most sites didn't go over 15kg. So i went on a site called Anyvan thinking if there was a van going to Bristol they could squeeze this on and make an extra £30 to £40. I was surprised to say the least when the quotes came in at between £74 and £106 a lot more than i paid for the bike. SO this sent me off on a search to find a cheaper way and I found it a company called Senditnow.com. They pick up from your home and deliver to the buyer the next day before noon for only £16.00. They are subsidized by the Royal Mail. So the moral of this tale is if you cant get it cheap enough KEEP TRYING.
JOHN

I have recently used AnyVan to source a removal company. ALL of their suppliers seems to be excellent. Mmm. My cheapest quote was £267, but I used one at £338 as quality was important. The reviews were very good. It turns out that they had NO idea of how to do their job. My requirement was to fill my 175sq ft unit and I would do the rest. The day before they text me to say that they would be late as stuck in traffic, this is the 2nd time they got the day wrong. Again texting me on the day to say that they were stuck in traffic. They turned up in a 70 sq ft Luton van proclaiming it would only take one trip! On returning from the storage unit they said that it closed at 4pm and could not complete that day and that they would have to charge extra to come back the next day. I contacted the storage facility to pay for access to 10pm. They informed me that they were very slow and were not maximising space at all. After the 2nd trip, they informed me that there was no room for the dining table. I insisted that it would fit in and they relented. The day after we re-organised the unit and got in 4 chairs, a cross trainer, 3 tables, a steel kitchen unit, a 5ft hi-fi stack and 2 4ft speakers, 2 large pictures, 8 boxes and 6 bin bags.
When I wrote a bad review, AnyVan stopped access to the review and put "Feedback being reviewed by AnyVan Team".
This at first seems reasonable.
However, the same supplier has a review that states "Feedback being reviewed by AnyVan Team". From 10 to 12 months ago. Another one, same supplier 1 year and 5 months ago.
Another 1 year and 9 months ago.
So are AnyVan actually reviewing these bad reviews?
There is no point in having reviews if you can not put them on their website. I accept that sometimes they need to be reviewed. But almost 2 years to review!