ANTOnline

I was lucky enough to get a PS5 from them on launch day. When it arrived everything was sliding around in the box which was not a good sign. Upon opening it I found no insulation and the bundle items were just sliding around. The ps5 box was damaged, controller box ripped, and a game case was cracked and the seal was broken. I emailed customer support and they just told me that if everything worked then enjoy it, otherwise I have to return everything. This could have been much worse and when spending over $900 on a console bundle I expected a little more care going into the packaging. They certainly lost my business.

I ordered an Xbox Series X bundled with an elite wireless controller. I only received the Xbox in a torn up box. I contacted support and was told I'd get the controller mailed the same week - it's been two.

Best experience so far with regards to shopping online and picking up both an Series X and a PS5. Lightning fast delivery. Will be shopping here again for sure. Thank you!

I ordered a 3060 graphics card + monitor bundle (for my buddy who I was helping build a PC) rapidly once I got the discord notification that they were in stock. Shortly after the order confirmed he saw that there was actually a 3070 bundle we hadn't seen (the GPU he actually wanted). So minutes after I placed my order I called the customer service line to cancel it.

The gentlemen I was on the phone with was very nice and helpful and told me he submitted my cancellation request. Problem solved, or so I thought. The next day I got the shipping notice. I have to give them 5 stars on shipping speed I guess, but I was mildly irked that my cancellation hadn't gone through. In this day or electronic orders I don't understand how you can't immediately cancel an order that was placed moments ago.

Okay I thought, well I'll just return in when it arrives without ever opening it. Having mostly dealt with Amazon and other such return processes in the past I didn't think there would be any issues and I would easily get all my money back.

So I submitted the RMA request, got the return approved email with the shipping label code and headed off to haul the giant monitor and GPU boxes off to the UPS store. I let the super UPS store guy scan the code and he sits there, puzzled, asking me if there's another code since I have two boxes and the code only provides one shipping label. Nope that code is all they have me. So I pay $11 for a giant box to ship both items back in. Now I'm even more irked, but fine whatever $11 lost isn't a huge deal, but they could have at least given me two shipping labels since they sent me two boxes.

A few days go by and I get the email that the refund was processed to my PayPal in the amount of $749 out of the $844 it cost. After respectfully calling their service line again, they said returns questions had to be sent to their email. Okay so I email them and apparently:

"Products returned new and, unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% fee or a flat $50 fee for products with a sales price of of $350 or greater which covers the cost of packaging, shipping and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by antonline are also deducted from the return."

I think charging roughly $100 for my return of a brand new item which I never removed from the box is exorbitant especially since I had every right to believe my order had been cancelled.

So I think if you really know you won't need to return or cancel your order, this company is probably fine to order from. I can tell you however that I will never purchase from them again.

I don't know why your company uses FedEx because the are terrible, I highly suggest using UPS. Getting no shipping updates for 7 days is completely unacceptable, I have never had that issue with UPS but my guess is FedEx is cheaper for you, guess you get what you pay for.

Typical general cut and paste answer.

Ordered a Ryzen 9 5950x on release day, 11/5, which I have still not received on 11/21 due to multiple issues. They charged me $30 shipping for normal speed shipping which other reviewers have pointed out is pretty BS, but that's the least of my complaints.
1. When I ordered, there was no indication that the product was not available for shipment. Once they had my money, they sent me an email that "once the launch date of 11/13 arrives, your order will be immediately moved to the warehouse where it is pulled and packed, real time 24 hours a day." So that kinda sucked but I figured hey, at least I got one at not TOO much more than the correct price, so I rolled with it.
2. The 13th, the date they promised to ship on, came and went.
3. After contacting support, on the 16th, they did ship me a processor. Despite the above issues and the generous shipping budget they'd allotted themselves, they did not upgrade my shipping so it didn't arrive in my region until the 20th.
4. My address was transposed on the shipping label they printed, so the local FedEx driver was unable to release the processor to me. I have confirmed and re-confirmed that the address that appears in the online order status and in my emailed invoice is correct, so it's not because I typoed it when I bought it; but also it's my credit card billing address.
5. Limited support staffing hours, so I won't be able to reach out to them to have them correct the issue for a few more days, then I'll likely have to wait another day for FedEx to reload it on a truck.

Quick and easy. Everything arrived in a timely manner and was packed appropriately

The two processor boxes were both damaged they were put in a fedex bag and shipped amd 5800x3d
I can't see any bent pins so I think they didn't get damaged if your going to ship processors put them in a box I think I got lucky but not sure till after christmas

Went to pick up my package to discover that the tape on the box was not correctly placed and the box had one flap open.

This controller arrived as advertised and works like my other XBox controllers as expected. Excellent communication on delivery status.

His package was the only way I could get the PS5 i wanted really. NO ONE wants a HD Camera, it was thrown in to up the price and make more money. You can buy this camera anywhere, it should have been removed so people didn't have to pay for something they didn't need.
Bundles should be limited to what people really need. If you broke up the individual items, it wasn't really a bundle cause it was the same price as purchasing it all separate. Kinda crappy but atleast i got my PS5.

I live in Atlanta. I called and confirmed that while I couldn't pick up the item from Morgan falls (Atlanta location), it was in stock in Atlanta. I then got tracking from CALIFORNIA! I paid a premium so I could get the item quickly... I then spoke to someone who took all my notes and said someone would reach out to me... NOPE. Will not use them again if I am any rush or it's important.

After tax and shipping the 5900x came out just over 600$.
For 600$ i would expect some care to go into shipping this product.
However, it came in a box with no packaging material, processor facing down.
Since the packaging from AMD, has the processor in view, this meant that every single bump in transit went straight onto the CPU.
Packing peanuts, air cushions, paper, literally anything would have been better. But instead it was loosely tossed in a box to bounce about.

Got it but a full week late. I am glad to have gotten my order in but shipping was an issue plus I had to pay for shipping.

So I made a purchase on Walmart.com and they were the seller and shipper. I placed the item in the cart and started the payment process. No suspecting the price would change, processed to process the payments and it changed in the middle of it. From $349 to $399. Called Walmart and they immediately put the price in Walmart and not them. It was there price and they changed it. I'm not the first consumer this has happened to with them on Walmart.com. Called them and they had no sympathy or care at all. Claimed they would reach out to me and never heard back from them. Walmart satisfied the issue with me and I got the help I should have got from Antonline. Thank you Walmart.

My purchase went fine and the product turned up quickly. However, I had some issues contacting the company:

1. I never received a confirmation email with my invoice details
2. I initially emailed their customer support asking if I could cancel my order - they never replied
3. I asked them to send my confirmation because I'd never received it - they never replied to that either

So their customer service just seems nonexistent.

Everything was as ordered and in good condition upon delivery. However, I wish ANT were transparent with having to sign for the delivery and restrictions on shipments. I get it - high value product needs a signature, but they ship items locked down like it's Fort Knox. UPS and myself couldn't make any changes to the delivery due to shipper restrictions. I called customer service and requested to change delivery to hold at UPS terminal, as like most, I work during the week. Customer "SERVICE" would not do it and offered no help as to a resolution to get the delivery another way. I was out of luck. If I missed three delivery attempts it was to automatically return to shipper and refund would eventually process. I luckily talked to some folks with common sense and picked my shipment up myself at the local hub - only because I beat the delivery driver back on the third day. If I'm spending hundreds of dollars I feel you'd be a bit more accommodating with getting the delivery to the customer.

No accommodation to hold parcel at local UPS hub.

I am writing this email because ANTOnline assumes I have the product. They use FEDEX to deliver products and require a signature. I was home on day of delivery, but then I get an email from FedEx that no one was home and did not leave the package. So I thought I can just call FedEx to have them hold my package at one of their stores. Simple right? NOPE. FedEx states "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." I can't manage the delivery so I can tell them what time to arrive at my home or to please hold it at the office and I will pick it up. So, I contact the shipper and ask them to please allow FedEx to hold the package at one of their locations. The customer representative that answered on 5/30/23 at 12:10pm said there is nothing he can do. He cannot change any information on my order. I explained the problem with FedEx and he repeated he couldnt help. He said, FedEx will try to deliver again the next day and if I still miss the delivery, then the product will be shipped back to ANTOnline and I will receive a refund. WTF. I don't want a refund. I want my package. Yes, I like that it requires a signature for safety concerns. But please allow the customer to manage the delivery from FedEx so we can make other arrangements. I have to go to work. They deliver during work hours and I have no idea when. This is unnecessarily stressful. If only the seller would allow FedEx to manage the delivery. I will not shop here again.

I called customer service and the person was polite but could not help me. They stated that there is nothing he can do. I tried to talk to someone else and they said there is no one who can help me. I have a delivery problem and there is nothing ANTOnline can do. Even though there is.

Been a PlayStation console fan from inception, my son told me of you guys last year and the professionalism you'll have portrayed are unmatched

I was charge $65 separate transaction after I had already payed for my PlayStation in full

I have not been completely yet so I am not satisfied

I placed an order using PayPal as the payment option. After checkout, it didn't give me any order number. So the ability to check the order status was not available. It stated that the order was not processed until confirmation was emailed. I never got any communication regarding confirmation. But I was charged. I emailed Antonline but got no responses. I then contested the charges with PayPal and then the order arrived at my house when I was away. I had no idea it was being delivered because I had no way to trace the order. So the shopping experience wasn't great but I did get what I ordered.

Never got any responses

This is more UPS's fault, but my package came in late, even though it showed delivered. Antonline told me to file a police report for a low value package. I don't know. I got the goods eventually, and it was a good price. Take that as you will

I ordered a Microsoft Surface pen and keyboard. While shipping was fast, I received them both haphazardly thrown into a cheap, thin, paper USPS bag with no padding or protection whatsoever. The pen I got was the wrong color and the box has dirty smudges on it. The keyboard arrived unscathed, which is miraculous seeing how it is only in a thin cardboard tray covered in shrink wrap.

I would NOT purchase any delicate items through Antonline, and I would purchase with the fact in mind that the incorrect model may be delivered.