ANTOnline

I bought a Chrome book from Walmart.com. And Walmart got it from ANTONLINE. Twice while using it, it shut itself down and would not let me back in via my password. I took it to a computer repair shop and the technician also could not get me back in so it is completely usesless. ANTONLINE IS REFUSING TO LET ME RETURN IT AND GET MY MONEY BACK. I HAD IT EXACTLY 21 DAYS BEFORE IT STOPPED WORKING. THAT IS CALLING STEALING. THIS COMPANY IS NOTHING BUT A GIANT THIEF

I ordered an xbox through the walmart website. After 4 days the tracking information for UPS still hadn't updated. After back and forth converations with UPS, they finally were able to determine that they never received the package from AntOnline. I have called AntOnline 3 times now to get information. Like other posters said, they create a work ticket and all you get is an email. They do not do ANYTHING except send you a generic email that your package has been shipped. Now I am going to have to figure out how to get a refund, which it sounds like will be an absolutely horrible process. DO NOT BUY FROM ANTONLINE!

And shame on Walmart for even allowing them to sell on their site!

Order Xbox One X a week ago product info said 3-5 business days, its last day mail can run 10 year old wouldn't have Xmas! No transaction number, no tracking number! I'm stuck sitting up in bed wondering why they if my son will have what he wants for Christmas! Worst experience I've had with ordering, I'm a gamer dad that lives close and figured I'd give Antonline a shot saw a great deal! Son will wake up with nothing! Thanks worst Xmas ever! PDV Will change review if comes in today!

I have not received my order but they did charge me. I have called and emailed, they say someone will contact you in 1-2 business days. After 4 weeks, I'm still waiting for someone to contact me.

Can I look up my order information call customer service they tell me they cannot look it up. Do not buy anything from here horrible company.

I ordered (by accident) a PS4 and immediately wished to cancel my order. However, since their service lines were closed, I am now forced to wait the 1-2 weeks for my order to be delivered just to ship it back and pay $70+ (15% + shipping). DO NOT use this site.

I tried to order an Xbox One S that their website showed as in stock for $299. The first order they claimed my bank rejected the charge (it's an amex, that did not happen) and so they canceled the order. When I created a new order with a different payment, they accepted the payment, then a few hours later canceled the order and refunded the money, claiming I had ordered the same thing twice in violation of their policy (it is a legitimately limited edition item). When I called the second time the woman on the phone just straight up lied to me about the reason for the cancellation, claiming three different issues, none of which were true. Can't get a response from them now, consistent with other reviews above. I suspect they are driving traffic by selling items they don't really have, otherwise they are simply a disaster of a company that can't get out of their own way to make a sale. Either way, not worth the trouble of buying from them, you're not going to get what you want anyway.

Saw computer at cheaper price. No free return label or difference refunded. Not happy

Not helpful

I ordered a Surface Pro 7 on Jun 1st and it arrived defective. I attempted to let Antonline know my item is defective, but never heard back. I was emailed a UPS label to ship the unit back and get a replacement, but once they received the tablet back they refunded me and charged me $130 restocking fee on a DEFECTIVE computer. I have been trying to speak to someone ever since (Jun 4) and I am YET to hear back from someone (today is Jun 26). I have tried calling, emailing and they are ignoring me. Worst reseller ever and Microsoft should stop listing them. When someone pays $900 for something at least have the audacity to face them and help them resolve the issue. Please if you're reading this review, do yourself a favor and buy elsewhere.

On October 13th 2020 antonline had announced that they were doing a "3rd wave" of next generation console pre-orders (ps5 & xbox series x) at 2:00 P. M EST. (11:00 AM PST) me and my significant other waited at the website an hour in advance only to be kicked off the website two minutes before the pre-orders went live. The website stayed offline for 40 minutes without any update at all from the company. When the site came back online all the pre-orders were sold out and the only update that was given was essentially an "oops, sorry everyone bots took all the pre-orders". This combined with the many low reviews of the website makes it near impossible to recommend antonline to anyone and I advise anyone looking into this company to practice extreme caution at best and stay very very far away at worst.

Terrible customer service, Ryan the "customer service" rep was no help to me. Prior to my call, my co-worker right next to me (minutes prior to me calling) called and they took his information, Name, email, phone number for a potential pre order availability, told him they would be in touch in the next few days with an update for the preorder. I decided to call them while he was still on the call giving his information. I call and Ryan answers (sounds like he was still in bed, I felt like I was disturbing him by the tone of his voice, I could feel and tell he didn't want anything to do with my call). He was rude and then he just hung up on me after asking a question about getting on the pre order list. I do not recommend this company to anyone, and would never give them my business. Seems like these other reviews/complaints here are accurate, especially their lack of "customer service/support."

I ordered a very expensive projector at a great price on Black Friday. They never shipped or delivered and made up a totally dishonest story that the transaction was somehow suspect---I am a affluent consumer and paid with Amex platinum.
They are dishonest cheats.

Charged a restocking fee for an unopened and undelivered package ( I returned to sender) after being told by their phone rep that I wouldn't be. Even after calling again and being told that this shouldn't have happened, I was promised a manager callback that never came. Be very careful with this shady company.

I ordered an Xbox series x which was supposed to come with an elite controller. I've yet to receive it. Customer service said it was being re shipped on 11-17, still nothing. Never got a ups tracking number as i requested several times. Called to see what's going on and customer service hung up on me after saying i had to email someone who's email i didn't have. Now approaching Dec 1st and i have no clue where my controller is and still no tracking information. I just want what i paid for and a little transparency with the shipping and arrival. Company seems to have no urgency in getting this situation fixed.

One of the worst companies I've ever dealt with. I purchased a PlayStation 5 disc version bundle on 6/14/21 and they gave me a confirmation email, then turned around and started they are going to process my cancellation at my request. I've tried for 8 hours on 6/14/21 & 2 hours on 6/15/21 & every time I get to the point I'm supposed to take to a customer service represent active, they disconnected my call. I also since more than 10 emails requesting my order be processed as I never sent an email to have my order cancelled at all. I asked a question to verify that I order the right stuff & that my order was right but that was it. I never request a refund or a cancel of my order, but the fact they would lie & say I requested was unacceptable, unprofessional, not legal & a lie that needed to be fix. No one reached out to me to fix the matter, I sent them all my emails, all my phone numbers & still continued to reach out to them to fix this. They are ignoring me & I reached out to them on Facebook, Twitter and IG. I do not know what else to do but they are a terrible company for this screw up and then they didn't even try to fix it or take ownership. I already filed a complaint on the Better Business Bureau. And every place I can place this review and complaint I will do so. I have all the evidence in the world that I never requested a refund or a cancellation of my order. I been trying to get a Playstation 5 disc version since it was released in November & we are at month 7. For 7 months I've been trying to get this system, so why the hell would I cancel my own order & I've been trying so hard to get it. Been following IG and Twitter retailer restock tweets to try to get the opportunity to get this system & for them to lie about me cancelling my own order when I did not do that & then being nonchalant like they don't care they messed up & are not talking ownership for the issue nor are trying to fix it is pathetic. I hope no one has to go through this disappointing ordeal, this disrespectful situation & this overall lack of professionalism with this company. I had hope for them & gave them several chances to fix & correct the issue but they refused to do so because they refused to acknowledge they did anything wrong.

Order a dualsense PS5 charger on Christmas eve. It arrived 3 weeks later and USPS said I owed $5.30 because they did not send it with the correct postage for it's weight. I refused it and it was sent back. They refunded my money less 15% per their return policy. It was their mistake and it cost me money. Complete joke.

I recently purchased a bundle set, returned everything sealed. I shipped it back myself. They still gave me a partial refund as if I opened it or damaged it. I asked them if they could email me how the breakdown for the refund works, but they chose to ignore me

I bought a PS5 bundle from this company and emailed them to request an address change. They replied, stating that they do not change addresses due to risk of fraud, and advised me to request a cancellation if necessary. This was not necessary, as the address on the order was my home. I did not reply. I then received a second email stating that they had CANCELLED MY ORDER even though I did not request this.

After 30 minutes on hold, the person I finally talked to was rude and unhelpful. He told me he worked in a separate department and the best he could do was open a ticket for me, which I am sure he never did. I requested a supervisor and was told there wasn't one. I asked to speak with anyone else at all, and he said he was the only person in customer service period. Uh, what?

I emailed multiple times to request my order be shipped instead of cancelled and NEVER received a reply. Refund came through later that day.

This "company" is a joke. I've tried to secure a PS5 for my kid's birthday since January and I was thrilled to have found one, but this dumpster fire of a company's shenanigans wrecked that for him.

If not for the shortage of PS5's, nobody would even know this company existed. They are a fly by night operation, probably run out of some dude's garage.

Buyer beware

I called customer service 3 times in a span of a week. They say to email *******@antonline.com. They say there is nothing they can do over the phone. They are basically robots. I emailed the support email 3 times, but there is never any response. Beware before buying because there is no customer service and they do not care.

The console came in late and my controller is malfunction.
I did not want to bother with this company as I know they don't care. I will never buy from this company again.

My shipment arrived without the PSP 12 month card, which was originally sold as an email delivery. Antonline was no help; refusing to respond to my complaint and refusing to replace or refund the cost of the card. Buyer beware.

1st off, It doesn't tell you the return policies until after you buy the product nor does it state they can change parts without your knowledge until you buy their product. I spent almost 2k on a gaming computer and it was sent to me with the gpu bracket not secure which, damaged the graphics card, there was no SSD drive and no windows Home 11, on top of that, the motherboard was not working, the company did not securely pack the pc and charged me to return it and didn't refund my total amount bc the box was opened, now how am I supposed to know if everything is correct if I dont open the box? They sent me a broken pc and I had to pay for them to repackage it. I even spoke with MSI support and they said they never heard of this company and I need to send it back because they broke it.

As a first time customer I thought the experience would be well met. However, upon buying a PS5 I noticed there was an issue with the shipping address. I called their line and was hung up on once I got through. Called a second time and after 15 minutes of being on hold I got through. They informed me that I couldn't change the shipping address for security purposes. They then directed me to submit a claim ticket to see if there were any other options I could take to get it resolved. I asked that she stay on the line while I wrote everything down and in case I had other questions; they hung up immediately. I submitted a support ticket as suggested and within 2 minutes my order was canceled. I did not request it to be canceled on me and refunded a few seconds later, all I was looking for was additional information. There was no discussion between myself and the support service. I've heard nothing back from them and I'm not expecting to hear anything back given my experience as previously described.
My order total was just over $900. They will be lucky to get business from me again and I will not recommend using them to anyone if asked.