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Ann Taylor has a rating of 4.09 stars from 292 reviews, indicating that most customers are generally satisfied with their purchases. Ann Taylor ranks 106th among Women's Clothing sites.
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Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time.
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I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes.
I stopped shopping at Ann Taylor when they switched to synthetics instead of natural materials. However, the quality of their merchandise has improved over the last couple of years and it is nice that everything is machine washable although I still treasure all the silk dresses I purchased in the past. What I like most about Ann Taylor is that nearly all of their clothes are available in petite sizes.
Today I visited the Ann Taylor store at Crabtree Valley Mall in Raleigh, NC. I needed help selecting clothes for my niece's wedding in September. Lauren Wiseman, Store Manager and Maureen Mills, Co-Manager spent almost 2 hours pulling clothes, helping me try on items and giving professional feedback on choices of clothing. They were FANTASTIC! I left the store with clothes for the cocktail party, wedding and morning brunch. Everything was 50% off, so my receipt was just under $500. Amazing for such quality clothes!
Thank you ladies for your wonderful help!
Helen Dietz
Raleigh, NC
For me, buying jeans is sometimes a real challenge, because I have a disproportionate figure. It was in this store that I found the same perfect jeans for myself.
I totally love Ann Taylor's dresses. I found a fantastic outfit for a hen party. Thank you so much!
Wonderful Jeans, Best Quality with Comfort, Many variety of jeans are in AnnTaylor.com, I recommend Every one AnnTaylor.com
People at AnnTaylor.com are extremelly pleasant to deal with. They always answer my questions and ready to give shopping advice. Awesome service!
I love Ann Taylor clothing. It's quality and online shopping is way more productive than in-store shopping here in Little Rock, AR. For petites. They simply don't have enough to my liking. They've even told me to go online A. T. for a better selection of petites.
The store is nice, and the staff has always been courteous and helpful. Love online best. Good sales.
Ann Taylor store at Villages in Rochester, Michigan is great! Sales staff helped me find current trends in my petite sizes, then ordered other tops I wanted. Also found perfect dress for my daughter in Chicago--- wrapped and ready to give as birthday gift. We always find the best fitting current trends here. Thanks! JS
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I started shopping on this site in 2014 and really liked what I bought. I purchased different items from clothes to hair products. The quality is great and prices are reasonable.
I do find I spend more money on sites Than going to the malls etc. But since I do not shop in larger cities any longer I still find the quality.
Also love their clothes. Well made, a little pricey but the sales are good.
Love the styles and sizes. You don't have to be a 4 to order clothes.
I only shop at The Loft for all my pants. I wear talls and The Loft has the best selection, quality and price. I wouldn't shop anywhere else!
I reeeally love Ann Taylor! It is one of the stores where almost everything is beautiful and I want to buy everything!
I being a faithful customer of Ann Taylor for more than 20 years
Ann Taylor is consistent on quality and fit. I find it hard to buy clothes online but LOFT as well as Ann Taylor are great for petite sizes that might be a little curvy as well.
Anntaylor.com is a website where you can buy women's clothes, shoes, and accessories. The site is well organized and easy to navigate through. Their customer service is very competent. I had to contact them about an order and the issue was resolved in an effective and timely manner.
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Flattering dresses and skirts, perfect-fitting pants, beautiful blouses, and more. Feminine. Modern. Thoughtful. Elegant. Shop Ann Taylor for a timelessly edited wardrobe.
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