Ann Taylor

In the last 2 weeks, I placed 3 orders via their online store 2x and phone order 1x.

Out of the 6 items ordered, I received cancelation emails for 3 items within 6 to 36 hours (varied with each order).

I called Customer Service after the 2nd itme cancelation to inquire why this was happening.

Short answer: their inventory and website are not accurately synched, and with items that are low in stock, they allow orders to be places for inventory that no longer exists.

This leads to "surprise and disappointment" for the Customer. And I have never experienced this while shopping on other e-commerce websites.

50% of items I ordered were canceled after I ordered them.

It was my first time buying from Ann Taylor, and NEVER AGAIN! The photos on their website is too different from the real thing (see attached photos)! Quality is okayyy.
At least the fabric looks like it won't tear, even though I really don't want to keep this thing.

Wonderful to be notified about $35 dresses and the biggest sale the following day... Very unhappy that customer service could not edit, cancel, or honor simple price adjustments (or do anything really) within 24 hours. I was told my only option was to refuse the 8 day shipped items (which I had to pay $8.99 for even though the order was about $159). I was told the only manager would say what the rep. Was saying, that the stores could not help, and I could send an e-mail if I wanted to offer feedback to the corporate offices. Honestly terrible experience and I hope I like the overpriced, non-returnable, slowly shipped dresses...

I returned an order over two weeks ago using prepaid return label provided by company. To date, they have no record of return and do not have the tracking information. I used the label provided via the company. Customer service was rude on three occasions and of no help - simply stating there was nothing they could for me. A $200 loss for me at this time. Advice - DO NOT order online - if you do not live near an Ann Taylor of Loft - find a different place to shop. I was simply told to call back in a week and see if it shows up. Similar experience with Loft. I am sad as I have always enjoyed shopping here - the online experience and poor customer service has soured me.

Referring to the Ann Taylor - Short Pump store in Richmond VA, I was not happy with the return policy. I tried to return a pair of pants after 45 days and they gave me a store credit which is absolutely fine since I took so long to return them.

What was completely unfair was that they only gave me the mark-down amount even though my receipt clearly stated I had paid full-price. I would understand if I didn't have a receipt and they had no way of knowing how much I paid, but if my receipt clearly stated that I paid $71 for the pants, only giving me $53 credit is basically stealing my money. That is not good business.

Also, the cashier who was waiting on me was on the phone with another employee at home asking why she hadn't shown up for work and arguing with her that she was on the schedule... all while ringing up my purchases. I couldn't even ask her a question, because she was on the phone. Very rude and unprofessional.

Very disappointed on AT has declined in recent years.

I have been an Ann Taylor customer for 40 years! I worked at one of their stores in Natick at the age of 19. I always loved their quality, style, and customer service. However, over the past decade their quality has decreased and their customer service is appalling. They no longer stand by their products and gift cards can only be used at a store, not online. Worse is that I purchased my adult children clothes for Christmas and 3 out of 12 items needed to be returned. Ten days after Christmas and they refuse to reimburse me for the amount I paid, since it was more then 45 days ago. I ordered the clothes in the middle of November. I am closing my account and will shop at a store that has customers' satisfaction at a higher value. Ann Taylor would only offer me the current sale price for these items.

Even in my 20s, I liked Ann Taylor's clean, kind of older looking style. I often shopped there for work clothes, cute loose flowy tops and light cardigans. It seems like the quality of the clothes have gone significantly downhill in the last couple of years. My last order from AnnTaylor.com went well, but the clothes themselves seemed to be more cheaply made and the fit wasn't quite right. The good news is that my mother doesn't seem to care as much as I did, so she was able to gain a couple of blouses for her wardrobe.