Ann Taylor

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

Ann Taylor quality has gone down over the past 10 years. Now the skirts feel like picnic table cloths. Everything is dry clean only. The shorts I washed shrank 5 sizes, changed in texture and wasn't colorfast. The only things for bigger busted women looks like bright frilly awnings. I was just in there and a lot of the seams were sewn crooked. I tried on a skirt that made me look like I had a giant hip on one side. In the store everything is full priced. I can't see paying nearly $200 for a top I can't even wash and needs an iron BADLY. Everything is jammed in so tight on the racks, wrinkles are awful. Don't shop there if you wash your own clothes, don't like wrinkles or if you want comfort. The weird poly material is horrible.

I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business.

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

I tried to order a sherpa jacket that was on clearance for $64.? I tried several times to place the order which would not go through due to website issues. Nobody was available on their live chat. When I reloaded the website the price had changed to $109.? With a banner that said an additional 50% would be taken off at checkout. Every page through the process contained the banner. I expected when I checked out an additional 50% would be deducted. It never deducted the 50% and I was charged $109.? For a non-returnable or exchangeable jacket. When I tried to discuss this with 3 different live chat agents I was told the coat was originally $259.00 so the $109.? Was 50% off. The $259 was crossed off in both scenarios. The words and the price $64.? And $109.? Were clearly written. Additional 50% off at checkout indicate an additional amount will be taken off, not that you are seeing the final amount. Each time I brought this fact up the chat magically disappeared. Really dishonest and deceptive practices!

The picture is tonight's website. It shows a totally different price and a similar banner to what I saw.

On Mother's Day I placed an order totalling over $600. A week later I was informed some items were no longer in stock and that the remaining items were being shipped. I was charged $422.53. I received someone else's order totaling $120.76. I have contact Ann Taylor on numerous occasions and no one contacts me back. I want my MONEY and do not recommend this business to others.

I purchased some clothes online in July. One of the dresses was not a great fit and I didn't realize it for a few weeks since I had purchased it for a future event. By the time I could get to the store to return it, it had been 5 weeks since my purchase. I had my receipt. Ann Taylor did NOT refund my full amount paid even though I had a receipt. I understand receiving credit after 30 days, but not the full amount? Even though I had a receipt? I received about 60% of what I paid as credit. I consider this stealing and is unacceptable in my experience. I will not shop at Ann Taylor again.

I physically went into a store and purchased a birthday present for my daughter. The store indicated they would ship it because it was not available online. I received notice on Sunday it was delivered but in fact it was not and on Tuesday I received notice of a credit and that the order had been cancelled. I called customer service and after 25 minutes they offered to re ship the item to be received today and that is what the order said. Today I received notice the order won't be received until Friday at best--after the birthday and after the person has left town for the holiday. I spoke to the store manager twice who indicated I should call customer service. I called customer service and asked to speak to a senior person and was told there is no such person. They offered to cancel the order again.

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

I visited the store in Southaven, MS on 10-12-20. I was not greeted by anyone nor was I assisted by anyone as I looked around at some of the selections. I have been a big Ann Taylor shopper until now. I regretfully noticed that when a white lady came in she got royal treatment "WELCOME TO OUR STORE!"
"IF YOU NEED HELP WITH ANYTHING AT ALL, JUST LET US KNOW?" I was so disgusted that I walked out! This is sad!

I ordered 2 items online and my credit card was immediately charged for the items. After several weeks, I noticed that the items were shipped to an incorrect address. Now 3 months later, I have not received a refund for items I never received. I keep getting messages saying that they are looking into the matter. They have my money and I do not have the items I paid for. I am at a loss as to why it is taking this long to solve the problem. I would never order from them again!

Received two AnnTaylor items as a gift. One far too small. There are no Ann Taylor stores within 100 miles. Calling customer service, they are located in the Philippines. This process took me 90 minutes to complete. Anna in customer service gave me the wrong information several times. The shipping method is not satisfactory for a return nor is the return policy satisfactory. So many major retail outlets provide free shipping and free returns. This is the norm with prestigious stores like LOFT, Macy's, JCPenney‘s, Nordstrom, Costco, Eddie Bauer etc.

At this point I'm just going to forget about the return, and give the item away. I got no satisfaction on the phone as the return shipping method is not available!

CAUTION SHOPPING ON LINE WITH ANN TAYLOR!

I placed an order on Ann Taylor and forgot to include a unit number of the address. I called immediately and was told there was nothing they could do to help me. I asked to speak to a supervisor and was put on hold and then told there was no supervisor. She then hung up on me. I am a prolific on-line shopper and had been a loyal Ann Taylor customer. That will be my last purchase with them.

When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amount leaving me with $1.26 in my bank account. I suspect if I had more funds in my checking account, they would have gone for much more. When I called Ann Taylor they told me that it was my mistake, that I must've left my shopping cart, or had an error on my end.

I had one submit and one confirmation email from Ann Taylor with the correct amount so I never thought to look for numerous duplicate charges to my bank account. I got off the phone with Ann Taylor feeling violated.

Ann Taylor's customer service told me they would not refund the 4 other single line item charges for 5 to 10 business days. They were rude, dismissive and nasty to me. My bank should have stopped the hit after hit after hit -- numerous identical charges, but they did not. They did, however, reverse the charges on Ann Taylor.

This conduct, on the part of Ann Taylor, constitutes fraud. I suspect they did this to thousands of online customers in order to finance a failing clothing business.

This is first time ordering from Ann Taylor Factory and definitely will be my last!
My situation: placed an order back in June with the understanding that my order maybe delayed due to COVID-19. Ok that was fine with me. Items shipped out from their facility a month later. The package was addressed to me but had the wrong order: I received another customer's order with billing invoice. I contacted customer service via text and received response an hour later. Customer Service agreed to resend me my order and issued label ("at no cost" to me they said. Lol) to ship back the Package to them. That same day, I received an email confirmation that my order has be shipped; 3 days later I received another email telling that item is no longer available. They didn't apply refund so I contacted them again.
This time I was asked if I wanted price adjustment when I especially asked for refund. They applied the wrong amount (75% less than what I paid) and argued back and forth until I got the correct amount in refund.

I waited on hold for a 1/2 hour as there was no way to return a gift online. After40 minutes on the phone trying to figure out how to exchange a gift I was told I could not exchange it. The only way it could be exchanged was if the person who purchased it exchanged it.

Would not issue store credit for a gift I received from my daughter. I had the receipts and packaging slips. The Cherry Hill, NJ store would only issue a credit to my daughter and refused to give me a store credit because she didn't purchase a gift box with a gift receipt. Not a customer friendly policy - neither my daughter nor I will shop at Ann Taylor again.

Have bought from them some years ago as gifts. Went back, ordered $200 worth of items, and then get a red text error about paypal - no description of what's wrong just that the site has an issue processing right now.
Maybe it's a small issue, but in this era seems crazy. I contacted help and they told me I needed to call in, and obviously if i do that paypal is not an option. Bought elsewhere with paypal immediately before and after.
No faith in the company's website if they cant handle a paypal integration, Im not going to put my credit card on their site and I'm certainly not going to wait around for them to answer their phone. Also brings to attention that their standard shipping is 8 days!
Sorry - I'll buy elsewhere. At least I have a little clearer understanding about why traditional retailers are getting their clock cleaned. Loft - your competitors have set my expectations too high, and you currently aren't delivering.
I don't have a recent opinion of their clothing, and it's unlikely that I ever will.

I used to love the clothes, but be careful if you need to return something. I wore a pair of cotton pants once, washed according to the instructions and they came out looking shabby. The local store in Stamford, CT refused to take them back. I had to return at a cost of $7.95 through the mail. The local manager was rude - she actually said that she couldn't take them back because she couldn't resell them - no joke, the pants are defective, why is reselling a condition of returns? I will never buy from Ann Taylor again.

Also - I wrote this review of the pants I bought and Ann Taylor has not posted it!