• Anniecloth

Anniecloth

Ratings On Other Platforms

Trustpilot
3.4 / 5
Better Business Bureau
1.1 / 5

Overview

Anniecloth has a rating of 3.99 stars from 5,218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 12th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 66.9%
Positive
83
Neutral
9
Negative
32

Instant Feedback

52,184 reviews

356
See all photos

What reviewers want you to know

Positive highlights

  • I had some confusion with my order, but customer service was friendly, fast, and a comfortable process.
  • Every shopping experience with this boutique is always a pleasure.

Critical highlights

  • I have emailed the service at Annie Cloth twice in the past 14 days and had no response to return two items.
  • What kills the deal was return policy not clearly provided up front!
How would you rate Anniecloth?
Top Positive Review

“Everything is realatively easy”

Pam Q.
1/2/24

Everything is realatively easy. It would be nice to have a save for later or remove item b option at checkout when you go through the Web.

Top Critical Review

“Beware of Scam with Annie Cloth”

Lois T.
1/14/21

I am incredibly angry that I believed I would receive the actual products I ordered. Before purchasing I checked where the company was located, and the website England so I thought it was likely a reputable company. Boy was I wrong - the company is out of China and are scam artists. They post nice clothing photos for sale and then once you receive them, they are not at all what was advertised and are the cheapest garbage that you can imagine. They are very quick to answer their emails, I will give them that, but there is no customer service at all. DO NOT order from this company, they are a complete rip off! First photo is the advertised sweater. The 2nd photo is what I received, plastic polyester that isn't anything like the advertised version!

Reviews (5,218)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (657) annie cloth (694) return policy (194) shopping experience (625) return label (54) phone number (78) quality clothes (137) credit card (199)
Thumbnail of user natividadh
1 review
2 helpful votes
July 13th, 2020

I love this store, they are fast to deliver and amazing customer service too :) I love the delivered dress, if you are not satisfied with it, you can return it. Just like looking at the suggested styles, it gives you ideas and inspiration, good style and fashion... I always check this site almost every day :) I hope they make more styles for my budget :)

Thumbnail of user alfonsinaw
1 review
15 helpful votes
July 12th, 2020

I have shopped at quite a few online sites and many internet stores over the years. When you get older (and bigger!), The thrill of shopping is much less if you strive for size and then style every time you shop. The follow-up, the returns without doubts, the replacement and the advice to the client are incredible. I always tell my "close" friends, as I always get comments, especially at work, about what I'm wearing. Congratulations to everyone involved in this company, do not change!

Thumbnail of user doroteac
1 review
0 helpful votes
June 21st, 2020

Every aspect of dealing with this online boutique has been an absolute delight from start to finish. The website is beautiful. Customer service went further.

Thumbnail of user willay1
1 review
10 helpful votes
February 9th, 2020

I bought my new pink velvet heel ankle boots online by advance order with a great discount. Everything went according to plan, delivered in its large shoe box with shoe bag and on time! On his first exit, I got out of my car, got into the parking elevator and received my first compliment. They are beautiful; Practical (but don't look a bit like sensible shoes!) They are so different and delicious. Again, as my first pair, I used them all day as new shoes without any problems, I'm ready to order my next pair!

Thumbnail of user liliam15
1 review
1 helpful vote
June 22nd, 2020

The website is so easy that my grandmother could navigate it! The settings and quality are absolutely amazing, I adore the beautiful details I find in this online store! I would 100% recommend it to anyone looking for an outgoing outfit that will make it shine. I received many accessories wearing my dress and that's it thanks to this boutique. Great customer service too.

Thumbnail of user yacom
1 review
0 helpful votes
February 1st, 2020

I received both items in excellent condition, exactly as advertised and shipping was quite fast. Overall, I personally had a very good experience with this boutique and would be happy to buy from your site again.

Thumbnail of user antigonah
1 review
2 helpful votes
July 24th, 2020

Shipping isn't the fastest, but knowing how good the quality of all their products is, it's worth the wait, I buy absolutely everything from this website, from accessories to clothing. I trust this website a lot and it is definitely my visit that really means something while shopping online A LOT. I recommend this store :)

Thumbnail of user hesterk1
1 review
6 helpful votes
February 8th, 2020

This is my favorite online shopping site. They have a great variety of brands and really useful comments on each of the products. They use the urgent publication, so I have always received my order, either one or two days after placing it. The return process is very easy. I have placed eight separate orders with them in recent years and made some returns and have always been completely satisfied with the service they provide.

Thumbnail of user aguedas
1 review
1 helpful vote
July 19th, 2020

Through this boutique I do all my clothes shopping online. It's very easy and simple. Just select the item, the size (if applicable) and add it to the cart. Payment makes the process even easier. Delivery takes a little longer than buying from a retail store in the mall, but you get a great discounted price and it's worth the wait!

Thumbnail of user enriquep48
2 reviews
0 helpful votes
June 12th, 2021
Verified purchase
• Updated review

Dress was nothing like it appeared online. Fabric supposed to be cotton, was polyester. Did not fit so tried to return but they said I have to pay shipping back to CHINA and wait for my refund or take 15% and keep the dresses. I got them up to 30%. I would not buy clothing online, and be absolutely sure about the return policy. Afterwards I found all the negative reviews.

Offered 15% refund to keep dresses or pay shipping back to CHINA and wait for refund. - Was able to negotiate up to 30%, we'll see if I ever get the money.

Reason I chose this business:

TAKING A CHANCE ON BUYING ON LINE BUT LIKE THE STYLES

Reason I chose this product:

Style, length, fabric, two similar style but different colors

Service
Quality
WISH THERE WAS A STYLE WE LIKED WITH A LONGER SKIRT,...
May 13th, 2021
Verified site experience
• Previous review

WISH THERE WAS A STYLE WE LIKED WITH A LONGER SKIRT, OR SHORT RATHER THAN LONG SLEEVES, HAD TO COMPROMISE

Reason I chose this business:

TAKING A CHANCE ON BUYING ON LINE BUT LIKE THE STYLES

Thumbnail of user corinc2
1 review
4 helpful votes
January 18th, 2020

I love everything I bought from this online boutique. All the clothes on this website are of such good quality, they have such a flattering fit on every body type. My most recent purchase was a black bodysuit, I love it, it is such a versatile piece to wear or work and the ribbed fabric makes it super comfortable. Also a fabric thick enough not to feel cold at night outings.

Thumbnail of user caterinaf2
1 review
0 helpful votes
September 9th, 2021

I bought several clothes from this website. A skirt and some long dresses that have a perfect fit. Your clothing line is fabulous. I would recommend it to everyone.

Thumbnail of user patriciae617
2 reviews
0 helpful votes
May 14th, 2023
Verified purchase
• Updated review

First purchase. I was thinking, If the quality of this dress is nice, I'll be thrilled. Sure couldn't beat the price! I did receive it and I love it. I only would've felt less skeptical with an email saying, we will let you know when it ships. I had to contact the customer service and ask for information thinking it would never come. Very pleased with my purchase otherwise.

I was given a shipping date and route number.

Reason I chose this business:

Sale dresses!

Reason I chose this product:

I love wearing casual dresses in the summer. Nice selection!

Service
First purchase
April 13th, 2023
Verified site experience
• Previous review

First purchase. If the quality of this dress is nice, I'll be thrilled. Sure couldn't beat the price!

Reason I chose this business:

Sale dresses!

Thumbnail of user piaw4
1 review
1 helpful vote
July 27th, 2020

Excellent customer service, always happy with the clothes I receive. 10/10 and a large selection of designs to choose from. Hopefully "customer service and reliability" will continue in the future. Best regards

Thumbnail of user ceciliam165
1 review
0 helpful votes
June 28th, 2020

The white silk pants I ordered here were of incredible quality! I used them for my company's virtual meetings :) Brilliant service as always, I'm a repeat customer and I definitely recommend this boutique to everyone.

Thumbnail of user sarahl1207
1 review
4 helpful votes
June 13th, 2021
Verified purchase
• Updated review

At first I thought "Love the styles! Love the color! Everything these days seems so drab... thank you for offering what I have been looking for." But the final product is nowhere close to what the pictures led me to think I'd be getting. The "cotton blend" feels synthetic and overall the clothing looks and feels "cheap". Size wise the tops are much larger than expected.

Reason I chose this business:

Google search for online women's clothing - seriously, the pictures made the clothing look great.

Reason I chose this product:

Each blouse looked unique, colorful, and stylish.

Quality
Love the styles!
May 14th, 2021
Verified site experience
• Previous review

Love the styles! Love the color! Everything these days seems so drab... thank you for offering what I have been looking for

Reason I chose this business:

Google search for online women's clothing - saw a top that was just what I was hoping for - ended up buying several

Thumbnail of user fennal
1 review
0 helpful votes
September 13th, 2021

I love these online boutiques for their quality, price and originality, there are always more original clothes than in physical stores and I love that! If you want advice from a regular buyer, you have to look at the opinions of all the clothes and images uploaded by buyers, because they are usually as shown, but there are times that they vary a little from the sample image, but not much, look at the opinions and always think!

Thumbnail of user juleed3
2 reviews
0 helpful votes
December 23rd, 2021
Verified purchase
• Updated review

My experience has been often the dresses are a much cheaper version, like a knock- off of what's pictured. Once you understand that, it's not too hard to navigate around hundreds of possible cute things…paying close attention to fabrics & sizes, so what you get, you can actually use. I happen to get the last part of my last order this morning & hand-to-heaven, I'm telling ya, I got the cutest little red boots from you guys & I still have them on! When you see $14 & $20 for suede boots. Believe it, very cheaply made but totally cute & I think, very stylish. They're fire! Their shipping comes a lot quicker than it used to, so that's good. I like the Jesus stuff you have too!

I was sent incorrect color of an item…they issued a credit.

Reason I chose this business:

Cute, hippy clothes!

Reason I chose this product:

Cute, hippy dresses & boho boots- I love

Service
Quality
Should have reviews available
December 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Big selection

Thumbnail of user atalaw
1 review
0 helpful votes
June 25th, 2020

This online clothing page was honestly impeccable and simply easy to use. They have a fast response time and is hassle free, which is very rare to find. I had 0 problems trying to do something that other companies have definitely made more difficult for me in the past. I appreciate you so much and will be a loyal customer for life!

Thumbnail of user eleanorr42
1 review
6 helpful votes
March 23rd, 2020

How nice it is when companies provide excellent customer service and make it easy for us to do business with them. The return policy is fantastic. Of course, there will be times when they don't fit you without being given the change to try them out before buying. I guess things like that make you feel very grateful when you get excellent service and decent policies from places like this.

Thumbnail of user zulmag9
1 review
0 helpful votes
March 9th, 2022

First, I would appreciate your good customer service. I would also say that the shipping, value, and quality of clothing treats me well. This is definitely a complete online store.

Thumbnail of user alejandrat22
1 review
0 helpful votes
October 1st, 2021

Thank you to this clothing website for your fast and efficient service! They have been as charming and dependable as the dress I bought from them! Definitely I will repeat as a customer! :)

Thumbnail of user velvetw2
1 review
0 helpful votes
April 1st, 2020

This clothing website was amazing and responded to my email very quickly, even at night! Great service everywhere :) I hope to buy again soon!

Thumbnail of user andresaa
1 review
0 helpful votes
February 10th, 2020

Easy online ordering, I kept up and delivery was in a reasonable time. I love shopping on the internet with this boutique.

Thumbnail of user donaldk554
1 review
0 helpful votes
July 16th, 2022
Verified purchase

Very good. Only I would like that your page don't take me out from where I watching the merchandise. Thank you!

Reason I chose this business:

I like. Is different, good prices. Good sell.

Quality

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From the business

Company Representative

Thumbnail of user laih3
- l.
Typically responds within 20 hours

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