• Anniecloth

Anniecloth

Ratings On Other Platforms

Trustpilot
3.4 / 5
Better Business Bureau
1.1 / 5

Overview

Anniecloth has a rating of 3.99 stars from 5,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 12th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 67.2%
Positive
80
Neutral
9
Negative
30

Instant Feedback

52,199 reviews

355
See all photos

What reviewers want you to know

Positive highlights

  • I had some confusion with my order, but customer service was friendly, fast, and a comfortable process.
  • Every shopping experience with this boutique is always a pleasure.

Critical highlights

  • I have emailed the service at Annie Cloth twice in the past 14 days and had no response to return two items.
  • What kills the deal was return policy not clearly provided up front!
How would you rate Anniecloth?
Top Positive Review

“Everything is realatively easy”

Pam Q.
1/2/24

Everything is realatively easy. It would be nice to have a save for later or remove item b option at checkout when you go through the Web.

Top Critical Review

“Beware of Scam with Annie Cloth”

Lois T.
1/14/21

I am incredibly angry that I believed I would receive the actual products I ordered. Before purchasing I checked where the company was located, and the website England so I thought it was likely a reputable company. Boy was I wrong - the company is out of China and are scam artists. They post nice clothing photos for sale and then once you receive them, they are not at all what was advertised and are the cheapest garbage that you can imagine. They are very quick to answer their emails, I will give them that, but there is no customer service at all. DO NOT order from this company, they are a complete rip off! First photo is the advertised sweater. The 2nd photo is what I received, plastic polyester that isn't anything like the advertised version!

Reviews (5,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (657) annie cloth (694) return policy (194) shopping experience (625) return label (54) phone number (78) quality clothes (137) credit card (199)
Thumbnail of user corrig3
1 review
24 helpful votes
October 15th, 2021

Good things: they sent clothes quickly and the correct items. Bad news: only 2 of 8 pieces looked like the photos. Material is completely different, and how it hangs on the body. Not in a good way. I'm not trying to return items, b/c people report difficulties getting $ back. I'm cutting loss and donating what I can't wear. I knew I was taking a chance bc of some poor reviews. But bc the photos looked great, I gave it a chance. Oh well.

Thumbnail of user missw50
Miss W. – Anniecloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user rebeccak937
1 review
0 helpful votes
December 30th, 2021
Verified purchase
• Updated review

First time I am buying off this website. Was nervous about receiving the items but they delivered on that- well done

Reason I chose this business:

Came across it on the internet

Reason I chose this product:

They looked real good in the pictures. But material was not what C it looked like in the pictures

Quality
Thumbnail of user missw50
Miss W. – Anniecloth Rep

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

Good
October 31st, 2021
Verified site experience
• Previous review

Good - just hopefully receive all the items and they are good quality. First time I am buying off this website

Reason I chose this business:

It rated high on the internet

Thumbnail of user patriciam5305
2 reviews
3 helpful votes
June 19th, 2021
Verified purchase
• Updated review

I ordered two blouses and the first one finally came. It's a lovely floral pattern but the cut in the front is way too low and I will have to make another button hole to cover up my breasts. The material is polyester I believe or some sort of rayon. I wish this would have been stated. How do I wash it. There is no tag. When is my other blouse coming?

Reason I chose this business:

I liked the style that showed up in my email.

Reason I chose this product:

They looked pretty on the models but the cleavage is way too low.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
I like to see shipping costs up front
May 29th, 2021
Verified site experience
• Previous review

I like to see shipping costs up front. I tried to CHAT to find this information out but the agent said they didn't have that info and that I had to fill out all information to get to that point. I don't like unknowns. I liked the blouses so much I decided to buy them anyway. I also don't like 20-30 days for delivery. Is this coming from China?

Reason I chose this business:

I liked the style that showed up in my email.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user keithb1214
2 reviews
0 helpful votes
December 16th, 2022
Verified purchase
• Updated review

So hard working on phone screen, agreed phone screen too small to see all information. Wait for my coat was extremently long. Coat no as thick as appeared, won't be best coat for winter. You need to enlarge the sleeves for XL, XXL and XXL people. We have larger than average upper arm area. The
Sleeves on this coat is too narrow. I can't wear a sweater under the coat, or a pant suit w/coat. You need to study more about the boday of a extra person. It is a good thing I am losing weight, so I can more easily wear this coat soon.

Reason I chose this business:

LOVE this coat, Horses, color choices, looks very warm for Sub zero Wisconsin winters. While looks were not true to pictures, (coat not as thick as needed, and pockets way too small...keys and such will fall out of pockets easily, need more depth) the horses and other designs were beautiful and easy my
Worry about spending money I shouldn't have ;)

Reason I chose this product:

See above HORSES, colors, etc on designs on the coat.

Service
Quality
So hard working on phone screen
October 16th, 2022
Verified site experience
• Previous review
Reason I chose this business:

LOVE this coat, Horses, color choices, looks very warm for Sub zero Wisconsin winters

Thumbnail of user amandad728
1 review
2 helpful votes
May 1st, 2021
Verified purchase
• Updated review

Placing the desired items in my cart was difficult.
It took a very long time to receive my order
One top was stunningly beautiful. I
Ordered 2 of a long sleeved top (1 for my daughter) and the colors were VERY different from what was pictured. Instead of several tones of blue and violet, they were mostly OLIVE, turquoise and violet.
While not what I wanted, I can accept it. I know my daughter won't like hers. Very disappointing!

Reason I chose this business:

Loved the styles and color vibrancy

Reason I chose this product:

They looked unique and comfortable to wear.

Quality
Frustrating to check items in cart as I shoppedLove...
March 31st, 2021
Verified site experience
• Previous review

Frustrating to check items in cart as I shoppedLove the stykes

Reason I chose this business:

Loved the styles

Thumbnail of user kerryb345
2 reviews
0 helpful votes
October 16th, 2022
Verified purchase
• Updated review

I am very disappointed with my purchase from this site. The quality of the clothing is poor, some not resembling the advertising shots, and leggings advertised as for winter, will not be very warm. Some of the clothing did not fit, the size guides are very inaccurate. I won't be attempting to return anything - it will be donated to charity, and I will NOT purchase anything from Chinese clothing sites again!

Reason I chose this business:

Came across it accidentally, and the clothing appealed to me.

Quality
So far, so good, this clothing had better fit me!
August 15th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Came across it accidentally

Thumbnail of user nancym1181
2 reviews
11 helpful votes
August 1st, 2021
Verified purchase
• Updated review

Clothes are cool, but the return policy SUCKS! Return to CHINA! I suggest ordering 1 or 2 items to check the size & quality before falling for the over $109 free shipping deal. Everything I got ($144 worth) was too big & returns must be in pristine condition or you won't get a refund and after you spend the money to send it to China, there's no guarantee they will say it was perfect. I guess I'm just gonna have to eat it!

They replied relatively quickly, just not what I wanted to hear.

Reason I chose this business:

The clothes were different and pretty cool looking.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Beautiful clothes, easy to use website
June 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Very cool clothes!

Thumbnail of user chrisc1757
1 review
25 helpful votes
November 20th, 2020
Verified purchase
• Updated review

Items enticingly photographed and not exact representations. Ordered 9-16-20 received in two shipments by 10-5-20. Return policies fine for buyers with nothing else pending, and no money expected back. Perfect site for first time buyers unconcerned with money, time constraints or quality issues. Good products for costume use or limited wear, funds permitting. Shopping more similar to flea markets and yard sales.

Reason I chose this business:

Wanted to order for holidays in advance with limited funds and grand ideas.

Reason I chose this product:

Thought merchandise was exactly as listed. Cultural differences provide a better understanding of personally incorrect expectations.

Service
Value
Shipping
Quality
I narrowed my purchases way down because shipping was...
September 16th, 2020
Verified site experience
• Previous review

I narrowed my purchases way down because shipping was expensive and a long wait

Reason I chose this business:

Seemed interesting

Thumbnail of user donnai487
1 review
2 helpful votes
June 18th, 2021
Verified purchase
• Updated review

I am very disappointed at the shipping time. Additionally, I tried to give this map making granddaughter, who appreciated the humor in the print but knew immediately the map was WAY off. Since some countries no longer even exist. Additionally the maps continued on the back of the shirt were inside out and backwards putting S.A. East of Africa as one example.

Reason I chose this business:

I like the map printed shirt for my map making granddaughter

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
I am very disappointed at the shipping time
May 19th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I like the map printed shirt for my map making granddaughter

Thumbnail of user lindak935
1 review
7 helpful votes
September 9th, 2020

Annie Cloth was slow (72 hours instead of their published 48 hour response time) to answer my email when I wanted to return 4 of my 5 items (fabric felt like thick cellophane [non breathable and stiff] and items too small). They did offer me 15% cash back if I choose not to return items, since they stated the return process was very lengthy. The location for returns is Guangzhou, China; self paid return postage was a minimum of US $63. They really should establish a return center in the states. I choose to donate the items to Goodwill.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeano171
1 review
0 helpful votes
April 28th, 2022
Verified purchase
• Updated review

The dress I received is not the same as what was shown on the website pic. The dress was still nice and sort of wearable. The straps were too long so the dress dress hung too low. I had tie the straps into knots. The material is not the best quality-cheap- But you get what you pay for. It's deceiving to see one thing on the website pic and then get something very different. Site photos can't be trusted so I don't think I will be ordering again.

Reason I chose this business:

I saw a dress I liked.

Quality
Should shows more details about the item be sold and...
February 26th, 2022
Verified site experience
• Previous review

Should shows more details about the item be sold and more pics as well. Reviews would also be helpful. Otherwise its pretty good.

Reason I chose this business:

Because of one of the dresses that was on sale.

Thumbnail of user nicolem957
1 review
0 helpful votes
December 2nd, 2020
Verified purchase
• Updated review

A few items didn't look the way they looked in the catalog Thought they would be softer and two items had a pattern that I didn't see in the catalog. I did love the color of two of the tops I got and the length was great. Nice selection. I appreciate the detailed measurements listed. The return policy is not good though so really make sure it's what you want and you read the detailed description of the items.

Reason I chose this business:

I was looking for long plus size tops.

Reason I chose this product:

Needed some new fall clothes that were plus size and longer in tunic and hip length. Found success.

Service
Value
Shipping
Quality
Good!
September 23rd, 2020
Verified site experience
• Previous review

Good! Nice selection. I appreciate the detailed measurements listed.

Reason I chose this business:

I was looking for long plus size tops.

Thumbnail of user obduliab4
1 review
17 helpful votes
February 9th, 2020

Good online store for all fashion needs, I love the outfit classifier and choose clothes for body shape. Beautiful clothes, fast delivery. Easy to use website, precious things maybe a little expensive but with excellent discounts.

Thumbnail of user bettyl393
2 reviews
0 helpful votes
May 24th, 2022
Verified purchase
• Updated review

Bought three pair of pants. Two were wearable and the third pair absolutely exploded into a four way rip, when I sat down. Material is so thin and see through. Nothing to do about it, company in China. I'll move on.

Reason I chose this business:

The pants look like my style.

Reason I chose this product:

It’s so easy to buy on line and quick delivery.

Quality
Great styles to choose from and the site is very Easy...
March 25th, 2022
Verified site experience
• Previous review

Great styles to choose from and the site is very Easy to use. Love the shear amount of items available.

Reason I chose this business:

Found exactly what I wanted

Thumbnail of user robinb752
1 review
0 helpful votes
June 21st, 2021

I order two dress that were show with a 2 layer skirt. Got them and they were quit different. I asked them to call tag them and they said I had to pay return shipping to Asia. They lied and I should pay?

Tip for consumers:
The pictures are not representative of what you receive. They change a double layered skirt to a single layer. Won't pay for returns. I have to pay to ship back to asia.

Products used:
clothes

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user samantham714
1 review
5 helpful votes
September 30th, 2020

I ordered a number of things and it took about four weeks to arrive. Some pieces are better than others but none are great quality. If you're looking for some inexpensive pieces to mix into your wardrobe they're OK, but just know that's what they look like - inexpensive pieces. If you don't like something it'll be too expensive to return it.

Thumbnail of user dorothyj367
1 review
0 helpful votes
June 28th, 2021
Verified purchase
• Updated review

Received 2 of the 3 items ordered, very pleased with one top returning the other, just not to my liking

still waiting to receive info to mail back one item

Service
Quality
Confusing check out
May 29th, 2021
Verified site experience
• Previous review
Thumbnail of user lupar
1 review
0 helpful votes
February 18th, 2021

Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.

Thumbnail of user cherylw952
2 reviews
1 helpful vote
March 14th, 2022

I checked the size chart before ordering my dresses. Just to be safe, i ordered two sizes. When they came neither fit. I requested a return and was informed that the return has to go back to China and the consumer is responsible for the shipping and it could take up to a month for the return to be processed. They offered me 15% credit. I already order larger sizes because my event is coming up I am on the losing end of this transaction Will not order from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnah1391
1 review
0 helpful votes
July 28th, 2021
Verified purchase
• Updated review

Never got my free gift on my last order, plus, many many things are shown repeatedly (and not just a different color) on multiple pages. Disappointed with the actual item vs very creative photography. Many pieces looked like they had a sewn 3D effect. When I received several pieces in person, they were almost a screen print of a photo in 3D.

Having to return the incorrectly sized items to China was a no go.

Reason I chose this business:

Previously shopped here and am disappointed in my second shopping experience.

Reason I chose this product:

They appeared good on the shopping site, but when I received them in about 4 separate shipments, they certainly were not what I hoped they'd have been.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Never got my free gift on my last order, plus, many...
May 29th, 2021
Verified site experience
• Previous review

Never got my free gift on my last order, plus, many many things are shown repeatedly (and not just a different color) on multiple pages

Reason I chose this business:

Previously shopped here

Thumbnail of user dianeo560
1 review
0 helpful votes
January 25th, 2022
Verified purchase
• Updated review

You seem to have weird pricing. Prices go up when I go to checkout. I chatted with staff and they recommended that I place an order at Black Friday which I did and it still does that. This is deceiving. I am hoping I get my products okay. I am taking a chance.

I finally received the products that I covered in which took a month. I was shocked and disappointed with the quality of the products. Please don't sell this kind of junk. This is shameful.

I wanted to return the products because they meet my expectation but I have been told to wait until I receive all products. I place the order all at the same time but it took a month for me to receive all items. However, they came on Christmas eve which I am thankful for. I never received an answer why some of the prices change at the checkout.

Reason I chose this business:

They looked good on your website

Reason I chose this product:

I wanted to Christmas related clothing for my family and for Christmas presents

Service
Quality
You seem to have weird pricing
December 26th, 2021
Verified site experience
• Previous review

You seem to have weird pricing. Prices go up when I go to checkout. I chatted with staff and they recommended that I place an order at Black Friday which I did and it still does that. This is deceiving. I am hoping I get my products okay. I am taking a chance.

Reason I chose this business:

I wanted to get the Xmas-related products early on.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lisal1456
2 reviews
0 helpful votes
July 24th, 2021
Verified purchase
• Updated review

Ordering was easy. Tops are mot what I wanted, fabric all polyester, very uncomfortable in Florida summer heat. Trying to return them now for refund.

Getting info on how to return items.

Reason I chose this business:

Liked the looks of the blouses but they are not cotton.

Reason I chose this product:

Wanted something colorful:

Service
Quality
Cute blouses, easy to order
May 19th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Liked the looks of the blouses.

Thumbnail of user dawnr645
4 reviews
0 helpful votes
March 9th, 2022
Verified purchase
• Updated review

Sometimes the clothes fit and a lot of times they look nicer on the model than in real life

Reason I chose this business:

I thought I’d like the pieces but the material is cheap

Reason I chose this product:

Advertising made it look better than it is, not really quality fabrics

Quality
I like the clothes snd the jewelry looks pretty
January 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like there styles

Thumbnail of user gkfubew
2 reviews
1 helpful vote
June 20th, 2021
Verified purchase
• Updated review

I found the website a bit clunky to navigate. The 'add to cart' button didn't appear unless I registered, exited the page and then logged again. It would nice to have photos of the backsides of these clothes. The sizing from item to item is bizarre. Some tops, comparably shaped, have a size small with 13" wide shoulders others with 19" shoulders. The look is fun and I'm hopeful items will fit.
Of the four shirts ordered, one fit. None of the shirts is made of the fabric listed.
It is unlikely I would shop here again.

Reason I chose this business:

An ad caught my eye.

Reason I chose this product:

The shirts are different from my usual choices.

Quality
I found the website a bit clunky to navigate
May 21st, 2021
Verified site experience
• Previous review

I found the website a bit clunky to navigate. The 'add to cart' button didn't appear unless I registered, exited the page and then logged again. It would nice to have photos of the backsides of these clothes. The sizing from item to item is bizarre. Some tops, comparably shaped, have a size small with 13" wide shoulders others with 19" shoulders. The look is fun and I'm hopeful items will fit.

Reason I chose this business:

An ad caught my eye.

Thumbnail of user arianed3
1 review
0 helpful votes
February 18th, 2021

The package arrives very quickly. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.

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Thumbnail of user laih3
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Typically responds within 20 hours

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