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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Iowa
1 review
1 helpful vote
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No customer service
June 12, 2020

I ordered a dress that does not fit. I have sent 2 emails requesting a return label and refund. I have not recieived a response. Also, the phone number for customer service is incorrect. If you call that number you will be calling " Annies" which does not sell clothing!
Suspicious business. Don't order from them.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

​We did not offer phone service.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
2 reviews
0 helpful votes
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Horrible Experience
June 12, 2020

Horrible Experience, when I received my items they were nothing like it shows online. The material was crap everything was sooooooo cheap and sewed together. I was so disappointed, I should have known it was too good to be true. The thing is they show you these beautiful items and when you get them its like what the F____ is this!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Missouri
1 review
0 helpful votes
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Excellent page
June 8, 2020

I love the products on this website, it has everything I want! (My poor wallet!) The website is easy to navigate and it is easy to find the dresses I want. The quality of the accessories they sell is also amazing!

Date of experience: June 8, 2020
Arizona
1 review
0 helpful votes
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Never buy from here
June 12, 2020

They are a fraudulent company. Never received my clothes and they won't refund. They keep saying is on its way but they won't take responsibility for their mistakes.
Zero stars! Less than zero!

Date of experience: June 7, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

Order was shipped and tracking number was sent by email. Check it carefully.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
0 helpful votes
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Love it!
June 8, 2020

It is one of the few places where I can receive authentic fashion products to look super cute. I love that the prices are competitive and that there are always discounts and sales. Also, gifts and samples are a nice extra :)

Date of experience: June 7, 2020
GB
1 review
0 helpful votes
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I love the dresses they make and sell here, all the products I bought meet their standards. I can find almost all the clothes I want, I never had a problem.

Date of experience: June 7, 2020
Virginia
1 review
0 helpful votes
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The store is easy to navigate and offers many relevant suggestions for what you are looking for. The clothing designs are very wide, modern and of a very good quality.

Date of experience: June 7, 2020
New York
1 review
0 helpful votes
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Online clothing page easy to use and a good offer for clothing in general. I am satisfied with the whole process and the purchases here. I trust the goods and delivery time too. No stress and simple.

Date of experience: June 6, 2020
Finland
1 review
0 helpful votes
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Super cute!
June 6, 2020

I really enjoyed the clothes that I bought here, very faithful to the size :) It has a great variety of clothes and it is very unique and the products were very well made.

Date of experience: June 6, 2020
Missouri
1 review
0 helpful votes
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Loving It!
June 6, 2020

The online shopping experience was great, easy to navigate and quick to check out.
Wide range of products. Beautiful accessories, no imitations!
Fast delivery even in these difficult times. I expected delivery to take 4 months, as with other internet shopping places, but it was not, it arrived in less than one.

Date of experience: June 6, 2020
New Mexico
1 review
0 helpful votes
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Scam
June 12, 2020

I placed an order on 4/20/20 and have not received it. It's 6/5/20. Customer service is an auto generated form letter. I suspect I was scammed for $104.00.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

North Carolina
1 review
0 helpful votes
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I placed an order at the end of April, 2020 from Annie Cloth. It is now June, 2020 and I haven't received my package. When I try to email Annie Cloth the email that is provided doesn't work. Very frustrating

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Germany
1 review
0 helpful votes
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Very easy process
June 5, 2020

Very good.
The site was very easy to navigate and use.
Shipping was good.
The dresses I received were above satisfactory.
The payment method is easy.
In general I am very happy with my purchase.
Thank you.

Date of experience: June 5, 2020
Switzerland
1 review
0 helpful votes
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The details section and gallery have been a great help in finding clothes. In fact, it's a great platform for accessories and shoes too, and often cheaper than in-store. Not to mention discounts and rewards from time to time.

Date of experience: June 5, 2020
Washington
1 review
0 helpful votes
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Great service
June 5, 2020

This is my second purchase and they continue to have decent deals on my favorite clothes.
There is a great variety and selection every time I look for a particular product.
Great quality and service from this online boutique!

Date of experience: June 5, 2020
Georgia
2 reviews
0 helpful votes
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Ouch. I got burned
June 12, 2020

I was wrong to order without checking these reviews. Any positive ones are clearly injured by the company's customer service itself.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
1 review
8 helpful votes
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Items never came even after my 3 inquiries- you get robotic nice emails back - but they are just that- robotic! And my order kept saying shipped for a month! Never received!
Shame on this site for scamming people at this time especially when people are looking for hope!
I didn't need this stress and again, I reiterate, shame on you at Anniecloth! Even your 800 number is not you- it is another company Annie's Catalog- what a shame you are ruining the online shopping experience due to your GREED!

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
3 helpful votes
Follow Juliette S.
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Their Website is put together by professionals to attract Western Amazon-like customers, myself included, grew accustomed with quality deliveries and return policies. Annie Cloth looks like that but is a scheme to mislead you. There is no delivery, no return policy and no product quality. It is a company focused on running a scheme to rob you. Sad but true. I lost more than $120. I hope this stops you before you are the next victim.

Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
- l. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Denmark
1 review
0 helpful votes
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Is fantastic.
June 4, 2020

Quick response and reliable place to do your quick clothes shopping online. Nothing can beat this website. I have been using this clothing website for a couple of years. Is fantastic.

Date of experience: June 4, 2020
Netherlands
1 review
0 helpful votes
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I must admit that I am addicted to this online store. I simply cannot stop buying from here, since the dresses are of the best quality. It is very easy to browse the store and find the products I am looking for. The range of items is huge and it is excellent because I can choose what I really want and need.

Date of experience: June 4, 2020