The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered a dress that does not fit. I have sent 2 emails requesting a return label and refund. I have not recieived a response. Also, the phone number for customer service is incorrect. If you call that number you will be calling " Annies" which does not sell clothing!
Suspicious business. Don't order from them.
Horrible Experience, when I received my items they were nothing like it shows online. The material was crap everything was sooooooo cheap and sewed together. I was so disappointed, I should have known it was too good to be true. The thing is they show you these beautiful items and when you get them its like what the F____ is this!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love the products on this website, it has everything I want! (My poor wallet!) The website is easy to navigate and it is easy to find the dresses I want. The quality of the accessories they sell is also amazing!
They are a fraudulent company. Never received my clothes and they won't refund. They keep saying is on its way but they won't take responsibility for their mistakes.
Zero stars! Less than zero!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
Order was shipped and tracking number was sent by email. Check it carefully.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It is one of the few places where I can receive authentic fashion products to look super cute. I love that the prices are competitive and that there are always discounts and sales. Also, gifts and samples are a nice extra :)
The store is easy to navigate and offers many relevant suggestions for what you are looking for. The clothing designs are very wide, modern and of a very good quality.
Online clothing page easy to use and a good offer for clothing in general. I am satisfied with the whole process and the purchases here. I trust the goods and delivery time too. No stress and simple.
I really enjoyed the clothes that I bought here, very faithful to the size :) It has a great variety of clothes and it is very unique and the products were very well made.
The online shopping experience was great, easy to navigate and quick to check out.
Wide range of products. Beautiful accessories, no imitations!
Fast delivery even in these difficult times. I expected delivery to take 4 months, as with other internet shopping places, but it was not, it arrived in less than one.
I placed an order on 4/20/20 and have not received it. It's 6/5/20. Customer service is an auto generated form letter. I suspect I was scammed for $104.00.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I placed an order at the end of April, 2020 from Annie Cloth. It is now June, 2020 and I haven't received my package. When I try to email Annie Cloth the email that is provided doesn't work. Very frustrating
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Very good.
The site was very easy to navigate and use.
Shipping was good.
The dresses I received were above satisfactory.
The payment method is easy.
In general I am very happy with my purchase.
Thank you.
The details section and gallery have been a great help in finding clothes. In fact, it's a great platform for accessories and shoes too, and often cheaper than in-store. Not to mention discounts and rewards from time to time.
This is my second purchase and they continue to have decent deals on my favorite clothes.
There is a great variety and selection every time I look for a particular product.
Great quality and service from this online boutique!
I was wrong to order without checking these reviews. Any positive ones are clearly injured by the company's customer service itself.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Items never came even after my 3 inquiries- you get robotic nice emails back - but they are just that- robotic! And my order kept saying shipped for a month! Never received!
Shame on this site for scamming people at this time especially when people are looking for hope!
I didn't need this stress and again, I reiterate, shame on you at Anniecloth! Even your 800 number is not you- it is another company Annie's Catalog- what a shame you are ruining the online shopping experience due to your GREED!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Their Website is put together by professionals to attract Western Amazon-like customers, myself included, grew accustomed with quality deliveries and return policies. Annie Cloth looks like that but is a scheme to mislead you. There is no delivery, no return policy and no product quality. It is a company focused on running a scheme to rob you. Sad but true. I lost more than $120. I hope this stops you before you are the next victim.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Quick response and reliable place to do your quick clothes shopping online. Nothing can beat this website. I have been using this clothing website for a couple of years. Is fantastic.
I must admit that I am addicted to this online store. I simply cannot stop buying from here, since the dresses are of the best quality. It is very easy to browse the store and find the products I am looking for. The range of items is huge and it is excellent because I can choose what I really want and need.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
​We did not offer phone service.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth