Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They got me for almost $600.00. Fake DHL Tracking numbers. Won't answer emails. Senior citizen they screwed royally. Don't buy anything from them!
Great quality clothes and super fast shipping! When I needed help, the lovely Caitlin helped me very quickly without drama. I can't wait to keep shopping at this online clothing store for future events :)
The online store was quite easy to use. I love how searching for a keyword in the search bar suggests elements similar to those being searched instead of telling you "could not be found." Unfortunately, 4 out of the 8 items on my first purchase did not fit :( Some XS items fit me very well, but others were too tight, depending on the specific item. To be sure, I would recommend a larger size. It is my third purchase and I have become used to what to expect with the size. I am not discouraged because the clothes are of great quality and it looks like it looks in the photos (if not better!).
Delivery is fast, quality is more than you might expect. The dress is amazing because of the style, size and is very comfortable. I am very satisfied with the service.
I love the dress I bought here
Easy size guide and website
I just don't like how products run out so fast
The quality is incredible, very good prices with incredible style and quality of clothing
I am very satisfied with how fast the delivery was, how good the quality of the dress is, especially considering the price! I am size 10 on MOST brands and this is a perfect fit! It literally seems like it was made for me. I will definitely buy again and I am so glad I discovered this online boutique!
I had recently bought two bodysuits from this boutique, they came super fast and I was impressed by the quality. However, after wearing one of the suits, I noticed that the strap was starting to fray (it's one of those really thin straps), so I contacted customer service to see what I could do as it was inside the within 14 days. I wasn't expecting such a quick response since it's the quarantine season, but a customer service girl responded within a few hours and offered to replace my outfit. She was so charming and answered all my questions very quickly and shipped the new replacement outfit right away. I am so impressed with your customer service, she was so prompt and courteous, I felt really taken care of. I will definitely order again! Thanks again for all the help xoxo
I order clothes on 4/28/2020, and as of today 6/13/2020 they have not arrived. I have tried using the tracking websites and contacting customer service (I have emailed 10 times). The company says my order has shipped, but the package tracking websites have no record of the packages. The customer service reps just keep asking me if I want to wait another day, wait another day for what? I have asked to cancel my order and get a refund, but they will not do it. Do not buy from this company!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered on 4/28/2020. Today is 6/10/2020 and my order has still not arrived. Don't buy clothes for vacation on here unless it's several months away because it must be on a slow boat from China. Maybe my boat sank?
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 1 item Over a month ago and I still have not received it. They are certainly quick to take your money but in no hurry to mail you what you paid for! If the delivery time represents the quality of the product, then I might as well count on more disappointment. I will never order from this site again. Amazon, all I can say is Lesson learned!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Loved how the clothes looked online
Prices were very reasonable but they had my order for almost a month with no updates on shipping very disappointing.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Excellent quality products that are always true to size, with fast delivery, I can go to the store when I need an outfit. I have never had a problem shopping with this boutique.
I have purchased twice here and plan to do so again and again in the future. They have a great variety of clothes for every occasion, the quality is incredible.
I bought some nice jeans at the beginning of the year, it was easy to find what I was looking for, but I wasn't sure what they would look like since I don't have the same body type as the models, but overall the jeans are very nice
I placed an order weeks ago and found this message when I attempted to locate tracking information: "2020-05-18 17:01:00 Picked Up by Shipping Partner, USPS Awaiting Item, Your item was picked up by a shipping partner at 5:01 pm on May 18,2020 in SOUTH SAN FRANCISCO, CA *******. This does not indicate receipt by the USPS or the actual mailing date."
I have emailed customer service and they responded once with a canned response and then nothing. I emailed again and nothing at all. So my package is sitting somewhere? Either find my package or give me a refund! My request for a refund has also gone unanswered. This company should be put out of business because they don't have any customer service by ignoring customers entirely. I will begin a social media campaign against this company since they don't seem to respond to a simple request for me to get what I paid for. That's theft, by the way.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
4 items I ordered / took 4-5mons to get them / they do not have a return service / the material was so cheap = NEVER AGAIN WILL I ORDER FROM THEM
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered items for both my wife and daughter-in-law's birthdays. The order was placed in early May and I paid for a expedited shipping. I have received nothing to date.
I have written inquiries to the company and rarely get a response but even when I get a response it essentially says they are working on getting the items together to ship but have not been given a date.
I will not order anything from them again.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It has been over 31 days since I ordered and paid for my Annie Cloth delivery. I understand things being slower with the pandemic, but the tracking stopped on May 18th. Did the steal my money?
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
What a scam. Forget about ordering anything from this joint. They take your money but you don't get your clothes. I'm contacting my local t. V. station. I've spoken to them once, & I have to get back to them with more info.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I have bought several products here in the last years and all of them have been basic in my daily life. Delivery was fast and I had no problems!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
We did not offer DHL shipping method.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth