I have boughten tfrom them 4 times every cloak has been good and customer service will answer any questions that you have the company is amazing.
Great company producing Great merch and very friendly and helpful customer service/staff always willing to go the extra step to help people out!
I've ordered multiple items from anime ape and not only were they just what I expected I've been getting compliments daily from fellow anime lovers!
I like anime ape because their clothes are top in quality. And are reasonable priced an I will keep buying from them in the future.
I got my BF a dream cloak. He loves it! He hasn't stopped wearing it since he got it! Need less to say I will be getting me and the kids one next!
Great quality products that are inspired to anime fans! I ordered the itachi and one piece straw hat shorts! Fit Great and very comfortable!
I have been wearing my blanket sweater for 2 months and it is super comfortable and it holds up in the wash
Cool clothing that is nice quality, and I definitely plan to shop here some more.
Responsive customer service!
Awesome product, and very responsible! Customer service answer my email quick and the transaction was quick and easy.
Took my order a while to come due to Christmas times but i absolutely loved my jacket. Absolutely amazing quality and perfect for winter days
Best place to get anime gear. Great Quality and they have gear from every show and don't get me started on the new drops like bruhhh
This hoodie is beautiful an stylish. Anime is so helpful they'll treat you right. Xl is just the right size i am 5 11" 179 pounds.
I spent nearly $200 on a dream cloak, a hoodie, and a printed shirt for my wife for Christmas - all three were of poor quality - the dream cloak is made of cheap materials with poor craftsmanship, and both the hoodie and the shirt feel like non-breathable plastic on the skin. (Not to mention the print job is extremely cheaply done)
These garments were to be my centerpiece Christmas gift this year, so you can imagine my disappointment when she opened garments that were of this low quality.
There are numerous mentions on anime ape's website about the quality of their "hand crafted" products and their hassle-free return policy - Anime Ape has fallen short on both.
When a customer pays a premium price point for garments, the expectation is that the product quality will match the cost, but that is very much not the case here.
I initiated my return and I immediately start getting haggled by customer service. First they offer me an exchange (when I said the issue was the quality of clothing), then they offered me 60% of my money back, stating that it was "fair"
I'm sorry but when you mislead your customers into thinking they're buying a premium "handcrafted" product, but instead you're given a cheap print shop garment that isn't going to last, a 60% refund is not fair.
The return policy clearly states that Anime Ape will take it back for any reason and that satisfaction is 100% guaranteed, and I am finding that to not be the case.
These clothes aren't going to be worn, and I want to send them back. Anything short of that is unsatisfactory.
I can't believe I'm actually considering this, because I've never had do deal with customer service like this before, but if I dont get my money back, I'm absolutely taking this to small claims court
Hi Josh,
We are sincerely sorry to hear about your disappointing experience with the quality of the products you purchased from us and the subsequent challenges you faced with our customer service. Your satisfaction is of utmost importance to us, and we deeply regret falling short of your expectations.
Please accept our heartfelt apologies for the inconvenience and frustration you've encountered. We are committed to addressing this issue promptly and finding a resolution that meets your expectations. We kindly ask you to reach out to our support team at support@animeape.com with your order details so we can investigate this matter thoroughly and work towards a satisfactory solution for you.
We understand the importance of upholding our promise of providing premium, handcrafted products and ensuring our customers' satisfaction. Rest assured, we take your feedback seriously and will take necessary steps to improve our products and services.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to make things right for you
All the best,
Anime Ape Customer Support
I love my leggings and hoodie, I wish you could've sent my dream cloak, but I got my refund. I might place another order soon
Great fit, construction and design. Very happy with my purchase. Received in promptly matter. Will return with my business.
I love your clothes they're pretty comfortable and they're perfect for bad weather and chilling out and out of all things I will be buying more
Great quality and range of designs! And there are plenty of different kinds of clothing too! Anime Ape is now my go-to for anime gear.
I love their products, it is cool and amazing. I love how they design their products. It's good material. I would buy from here more.
Overview
Anime Ape has a rating of 4.2 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anime Ape most frequently mention customer service, good quality and baseball jersey. Anime Ape ranks 1st among Anime sites.
Anime Ape was founded in 2013 by a group of geeks in their mid 20s who had recently lost their virginity. We started making shirts as a joke… But after a few of our designs went viral, we knew we had something special here. So after brainstorming over 8 redbulls and 12 rounds of Halo, we put together a genius 3 part marketing plan…
Phase 1: Design funny shirts
Phase 2:?
Phase 3: Profit
From then on, we decided to focus our energy into producing great designs and handpicking the coolest collectibles from all around the world and offer them on our website. We’re always adding new products and working hard to find new merchandise that our fans will truly appreciate. Join us, don’t take yourselves too seriously, and have a good time.
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- Sheridan, WY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the wonderful feedback, Andrew! We're happy you loved your Anime Ape products! :)