- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Andy's Auto Sport has a rating of 2.89 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Andy's Auto Sport most frequently mention customer service, body kit, and carbon fiber problems. Andy's Auto Sport ranks 61st among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
No positive highlights yet
Great communication and customer service. Answered all questions honestly and kept me informed with what was happening.
I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home
Terrible experience. Was my first and last interaction with this business.
I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home
Louver has wrong contour at top and corners need trimming and does not lay flat against glass.
Product arrived damaged and they keep going in circles. Sending me the same email asking for pictures. I have sent pictures. The box was perfect. It honestly looked as if the product was damaged prior to wrapping for shipping. And now we are going to have to pay to get them fixed by a shop because they are refusing to help me rectify the situation. I read reviews. I warned my husband about the reviews and here we are. Ugh!
I ordered two spec-d headlights from them. They both looked fine. I put them on the car and the next day they both were cloudy and foggy.So I sent them a email to try and resolve it. Which in response they said return the product. Like yes so I can drive around with no headlights and rack up tickets. After going back and forth they showed nothing. Like they didn't even care. Watch where you buy your parts at. Customer service here is trash.
Received a set of headlight assemblies that were defective. Trying to initiate a return as well as receive a refund was a giant pain. I had to contact customer service multiple times, they dragged their feet on each occasion no doubt hoping I would eventually forget about the entire thing. I'll shop somewhere else next time.
Had my order canceled, was given the excuse the part was on back order. However when I contacted the manufacturer they assured me the part was in stock. When I confronted Andy's auto sport I was given a different answers, i got we can't find it in the warehouse, and we can't sell to your state anyway, even though I have purchased from them before. In the end, I got blown off and purchased from a different vendor. Learned a lesson and told myself never again.
I ordered a part that was on the website and in the description it said the part fit my car but when I got the part it didn't I sent the part back and they didn't want to send me my money back it took them a month after I threatened to call the BBB I had to call several times I won't advise anyone to use this site they are a third party site anyway so just order from eBay or carparts.com not this company I almost felt like I was getting scammed
Placed an order for headlights for my daughter's car, it had a long lag time of over a month before it would ship. That date came and went without any notification, waited three weeks and called only to be told it would be another week before it would ship. That too has come and gone and still no product. If my order ever does get here I hope it's worth the wait.
Submitted a price stomp, provided all supporting info. They denied it ever though the competitor was indeed cheaper, I even had proved them wrong. At that point they agreed to "match" the competitor! They absolutely did not honor their promise, lied, and its a very unprofessional company. Will never try them again and suggest you don't either. These are they types of companies that need to leave the market place.
I purchased a body kit for my son's car. They took over 4 months to actually get it to us and then the parts were damaged. They will not compensate or replace the parts even though I have sent them proof of the damage. Now I have to pay the shop who is installing a BRAND NEW body kit to repair the BRAND NEW parts.
Ordered replacement driver's seat and universal bracket. Neither fit my vehicle, and it wasn't even close. Driver's seat had recline on wrong side for my vehicle; it was too large to fit anyway. Bracket was for a flat floor, my Jeep model has a ridge; totally incompatible. Andy's Auto Sport sent an email saying that their vendor said it should fit and they've been selling them for 15-20 years. No refunds, no returns.
Awful company. Avoid at all costs.
Ordered a hood in June have been waiting for it. Was suppose to be delivered at the end of October. Instead got an email saying it was on back order. Replied by emailing back right away only to get message saying could not deliver to domain. Tried to call only to get no response DURING business hours after multiple times of trying to call to no avail. Tried emailing them again so let's see if they actually respond in a timely manner... doubtful I think they have serious problems and are going out of business...
I ordered a sway bar for my car on 12/05/22 and they said that the delivery date would be 12/10/22so after Christmas and the new year i decided to contact them to see what happened ( this was around 1/05/23 a full month later,,,so i called them up and talked to the representative he said they had an e-mail to the company but wasn't getting a response. I said i would give him another week to find out what they said…so i called back a week later and the same guy answered the phone.he had a very distinct foreign accent …(this was 01/12/23.i asked him again if he heard anything and his response was NO…so i asked him ti cancel my order and his demeanor changed. He got very short with me and said i gave you your money back!BYE! And just hung the phone up like he was mad! Very frustrating seeing i waited almost a month and a half for something they said they could have delivered in 10 days …….i ordered the same part from someone else and they said it could take 8-10 weeks (they were being honest).i ordered the part and it was at my door in about 5 days! I'll. Ever do business with them again! GOOD RIDDENS
The product has cracks in it arrived. As well as when I tired to return my bumper spoilers they were only going to give me $5 out of a $582 purchase that's includes shipping. They also wanted me to pay to get it shipped back.
They try to sell items they don't have… bought a hood on 4/19/21, one excuse after the other why it hadn't shipped yet. It's now august 21. Nothing… asked for a refund and they refuse to refund the money. This place is a scam. Do not waste your money with them.
Hi Michael, you have definitely been waiting an extremely long time for your order! Things are unfortunately really backed up due to covid (so many orders exploded in with all the stimulus checks, and manufacturers are struggling big time to keep up). I've never seen anything like this in the industry and I've been working here just over 20 years. Not only are manufacturers like Harwood backed up, but many can't even give us realistic timelines for when items will ship out.
We still continue to sell special order items (parts that are not in stock) because many people want them. Many items are only available on a special order basis.
I see the email where you requested a refund. We definitely did not refuse to give it to you. We communicated that we would make sure that Harwood did not ship it out first before refunding you. At this point, the refund has already been completed.
We are truly sorry for the hassle! I agree that this was not a good experience for you, and I truly wish it had turned out differently.
Was disapointed in the shipping time and hope to get it when it says exactly... i understand there is a waiting process but im sure no customer including myself doesnt wanna wait months on end for the product only to be told the exact date after the purchase is made...
I am still waiting for two months. What happened? I ordered it on March 1st.
Hi David, with this manufacturer, as with so many others during the pandemic, the supply chain is way backed up. And unfortunately, not only that, but they are having a really hard time identifying time frames for when items will come in. You may have heard about the strikes at the ports -- that type of activity throws a major wrench not only in delivery times, but also in what information we have about when the item will be able to ship out. This issue is not limited just to your product or even the automotive industry.
We're terribly sorry for the long wait and wish there was something we could do to speed it up. We sent emails with time frame updates as we received them from the supplier.
If you'd like a full refund at any point, it's no problem at all. Otherwise, once we finally get this thing in our hands and get a tracking number, we'll let you know.
It's been 3 months almost and my order still hasn't shipped out it was a little Nrg shift nob I've been waiting for no email not anything I've heard back from the company
Hi Memphis, thanks for your feedback. We emailed you right after you placed the order and let you know that this item was on backorder with the manufacturer. At that time we said that they were telling us to expect it to arrive in the middle of December. It is now the middle of December, but they still don't have the product in. I'm not sure if you've seen it in the news, but all the ports have enormous backlogs for incoming freight. This product is made overseas and it's coming in on a ocean freight carrier, and due to the traffic jam at the ports, there is literally no way to be sure when the product will be in. This isn't just affecting your order or just affecting the car parts industry. This is affecting the entire United States economy. It's a major global issue that is caused by the pandemic. We mentioned in that original email that this sort of uncertainty was surrounding any out-of-stock orders.
We can truly understand your frustration. We wish there was something more we could do about it! If you would like to cancel your order, it's no problem at all. If you want to wait for the order, please just keep in mind that ultimately we have no way to be sure when exactly it will ship out due to the traffic congestion at the ports that let in overseas cargo. We're thankful for your order and are open to whatever you'd like to do at this point.
Well the title speaks for its self. The customer service here was horrible. The guy literally laughed at me when I told him to read the item description. I wanted a full refund for the Spec-D seat brackets I ordered for my 99 mustang which states in the item description " no modifications needed" well that was not true. In order to use these brackets with the seat slider brackets that came with the seats I would have to drill new holes to mount them. They wanted to charge me a 15% restocking fee for the return of the brackets. Needless to say I was not happy and they new it. They do not stand by the products or their descriptions of the products and tried to make the customer feel stupid. Bottom Line I do not recommend this company to anyone.
Tip for consumers:
Buy with Caution
Products used:
Seat Brackets
Avoid these people. Customer service and support is pathetic. Don't waste you money here, there are lot's of other vendors that want and deserve your business.
Avoid using this website / merchant. Order was canceled, and they still went through and processed it. I was billed without them even telling me if the parts were all in stock. When I emailed them for a refund, they told me they would have to wait for their vendor. Been over a week and I still haven't been contacted. Highly WOULDN'T Recommend.
Waited n waited n they would say it should b coming n never did it keep getting pushed back longer so I finual said. I asked for my money back but only got back what the item cast. I paid tax n shipping but didn't get that back wow cheap place!
Hi David! Yeah with coronavirus, there are lots of manufacturers who are totally messed up on production times. NRG, who makes the steering wheel you ordered, is a perfect example. What makes it worse is sometimes they can't even predict definitively how long it will take to make stuff because things are so hairy with the covid situation (in terms of staffing and in terms of materials supply). Very sorry you waited so long and still hadn't seen the part by the time you canceled!
As far as not being refunded in full, that's absolutely not true. You were not charged shipping or sales tax. That NRG steering wheel has free shipping on it. And you live out of our state and are not responsible for sales tax for this particular order. We never charged you sales tax or shipping. You were refunded exactly what you were charged: $149.99.
Horrible customer service, wrong parts, long ship times. I would never do business with this place again.
Hi Benjamin! I see you placed an order for a harness bar on December 12,2017, and we shipped it out with Fedex the next day. Where did we go wrong? Am I looking at the wrong order?
They don't actually have the products they list on their site. The fun part is you don't find that out until after they take your payment. Then they won't refund until they check if their vendor can cancel the order ( even though they know it's on backorder for months).
Too many reputable sites out there; don't waste your time and money with these guys
Gain trust and grow your business with customer reviews.
Andy's Auto Sport is an online retailer of performance car parts. What distinguishes Andy's from the rest is how far we go out of our way to educate customers about the products we sell.
We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.
When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.
Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.
Established in 1997.
Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.
Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.
We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.
Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!
Hi Marc, yeah I can understand why you're dissatisfied with the experience!
As far as the wait time, with this covid stuff, the supply chain pipelines around the world are all messed up. The brand you ordered, Key Parts, is not the only brand with this issue. Tons of brands have this problem. For a while a lot of manufacturers were giving us estimated time frames, and then many of them realized that they actually just didn't know when the parts were coming because there was so little control over the supply chain issue. They simply can't say for sure when the hood will be ready. If that doesn't work for you, that's totally ok and we can issue a full refund immediately.
As far as the the email bouncing back -- you emailed a "no reply" email address. We don't monitor that email address for customer correspondences. As far as the phones not getting picked up, our phones were down all day yesterday, Thursday, due to flooding in the area where our call center staff is: https://www.google.com/search?q=chennai+floods&rlz=1C1CHBF_enUS761US761&oq=chennai+floods&aqs=chrome..69i57j0i3j0i131i433i512j0i512l7.1760j0j7&sourceid=chrome&ie=UTF-8
So you happened to call us on the day when there was a natural disaster that prevented us from answering the phones. We are not going out of business -- I've been running the company for just over 20 years.
I just checked and my co-worker says he emailed you this morning. If you want to cancel the order, just let us know. If you want to wait, then as soon as we have a firm update, we'll let you know. Thanks for your feedback.
Eric Ferguson
President