I know most people believe poor reviews are result of poor sales but this is NOT the case. I was so excited and had fairly low expectations in the beginning. I was willing to take the stand of "you're the expert" but very quickly it was clear my team either did not care, or did not know what they were doing.

I reached out on May 24th and shared some of my concerns:
- I was writing with a pen name but they kept putting my legal name on both the book and the media posts. That is fully under minding the whole reason I did not publish with my legal name.
-After they finished editing, there were MANY errors. These are from the "Final Draft" they sent me. Example1: pg 78 "Open mouthed and envious; the new boy followed Elizabeth all the way around the back of the cave to where the Marie, Kathleen, and Chris were standing around an unconscious Aurora."—(use of the word the before a name.) Example2: pg85 "Geoffrey groaned; he could image trying to walk through the underbrush."—(image should be imagine.) This was the type of thing I was paying them to fix.
-I had requested line editing and developmental editing but only had line editing.
-The YouTube ad created showed a clip from the show Shadow Bone which would have led me open to copywrite lawsuit. I was the one to catch it and make the request for it to be changed.
-The art for the cover was nice enough but when I asked for an edit it looked very patchy and like images were cropped together, poorly. (It was later confirmed the edits were done with AI and I had to fix the poor cropping myself and send it back to them as after 3 requests they were not getting it fixed)
-The marketing blogs were decent and well written but again, they used the incorrect author name. One even had the WRONG TITLE!

I promptly received a very respectful response saying thank you for reaching out saying "we apologize for falling short of your expectations" and assuring me that "this type of mistakes (the wrong author name) should not occur."

After this happened, the team continued to struggle with using the wrong name (article May 30, back of book cover May 31 (twice- was not corrected in both spots) and posting the wrong name in live online marketing. I reached out to managers several times and was basically told to just give it another chance.

As the team worked to upload the book, they had a REALLY hard time with the cover image. The team started working on uploading to Amazon/ Kindle on June 15th. They made 3 attempts to upload the cover image resulting in me getting error messages for a period of time until I included a link from the error email "Learn more about barcodes."

When my book was finally uploaded in the various platforms, it was not correctly formatted so when my mother purchased the kindle version, it could not be opened on a kindle device! I notified them of the issue. After getting a message that they would look into it, I looked into it myself and sent them a link explaining why it was not working and what the correction required was. It was fixed 3 days later.

With the marketing, they created several promotional pages for me (facebook, Instagram), however at the close of the project, they did not give me the log ins or the passwords so I could continue to use them.

I can only speak to my own experience but I will not be using them again.