• Amway

Amway

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Overview

Amway has a rating of 3.15 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Amway ranks 55th among MLM sites.

  • Service
    8
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate Amway?
Top Positive Review

“Not an active Amway Distributor”

Jim R.
5/27/21

The current star review of Amway is no way close to accurate and probably based on agendas other than portraying factual information. 1. Customer Service - On products I have ordered from Amway, should I have a question or concern, I was always greeted by a friendly and courteous voice. Should that person not have full knowledge for a complete answer, I was put in touch with a product expert than genuinely new the product and not just read from a screen. The transfer time was never over 3 minutes. My questions had always been answered on the first call. 2. Product Quality - Every product I have purchased from Amway (or one of its distributors) has been of the best quality. I have found that the Amway product line uses solid quality ingredients and perform as described. Most all Amway products are backed by a 180-day no questions asked, money back guarantee. You don't even need to pay for any return shipping. Amway pays for it. 3. Return Policies - This is where Amway excels. Most every Amway product is guaranteed for 180 days. I had ordered a case of Chocolate Protein Shakes. When they arrived via FedEx, I was given a leaking trash bag containing what was left of my order. Obviously it was damaged in transit. I called Amway Customer Service and in under 10 minutes I had a replacement order sent free of charge. Amway did not request any proof of the damaged shipment or that I return what I had received. 4. Amway's distribution model is via multi-level marketing. So what. Practically any product you purchases comes to you through multi-levels. If you don't think so, you need to study business organization and supply chain dynamics. Don't forget marketing and advertising. In fact, Amway has some very stringent rules by which distributors must abide. I am not a "multi-level marketer". I am an "affiliate marketer" with several large brands (not Amway, though). Others can become "affiliate marketers" by using my affiliate link and I thereby will receive a commission on their sales (down to a certain level).

Top Critical Review

“Avoid”

Sheila M.
5/8/22

MML. Worst business model ever. Dreadful leaders with dreadful attitudes. If Amway ABO's are suppose to be Independent business owners while been self employed then why has Amway got so much control over their ABO's? ABO's are also not allowed to advertise products on different platforms ( Facebook etc) which leaves me thinking they are hiding something. Avoid at all costs.

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user jimr892
1 review
1 helpful vote
May 27th, 2021
Verified purchase

The current star review of Amway is no way close to accurate and probably based on agendas other than portraying factual information.

1. Customer Service - On products I have ordered from Amway, should I have a question or concern, I was always greeted by a friendly and courteous voice. Should that person not have full knowledge for a complete answer, I was put in touch with a product expert than genuinely new the product and not just read from a screen. The transfer time was never over 3 minutes. My questions had always been answered on the first call.

2. Product Quality - Every product I have purchased from Amway (or one of its distributors) has been of the best quality. I have found that the Amway product line uses solid quality ingredients and perform as described. Most all Amway products are backed by a 180-day no questions asked, money back guarantee. You don't even need to pay for any return shipping. Amway pays for it.

3. Return Policies - This is where Amway excels. Most every Amway product is guaranteed for 180 days. I had ordered a case of Chocolate Protein Shakes. When they arrived via FedEx, I was given a leaking trash bag containing what was left of my order. Obviously it was damaged in transit. I called Amway Customer Service and in under 10 minutes I had a replacement order sent free of charge. Amway did not request any proof of the damaged shipment or that I return what I had received.

4. Amway's distribution model is via multi-level marketing. So what. Practically any product you purchases comes to you through multi-levels. If you don't think so, you need to study business organization and supply chain dynamics. Don't forget marketing and advertising. In fact, Amway has some very stringent rules by which distributors must abide. I am not a "multi-level marketer". I am an "affiliate marketer" with several large brands (not Amway, though). Others can become "affiliate marketers" by using my affiliate link and I thereby will receive a commission on their sales (down to a certain level).

Tip for consumers:
Amway Customer Service is very easy to work with. They really know their products and want to make your experience absolutely perfect.

https://www.amway.com/support-center

Products used:
Nutritional supplements, personal care, energy drinks

Service
Value
Shipping
Returns
Quality
Thumbnail of user aleshias4
1 review
2 helpful votes
April 30th, 2021

I just started using the G&H Complexion Bar, as well as their gel body wash, and it is amazing! The product leaves my skin feeling very refreshed, and it smells wonderful!

Products used:
G&H Complexion Bar and shower gel

Service
Value
Shipping
Quality
Thumbnail of user louisc358
1 review
3 helpful votes
March 10th, 2022

Amazing Nutralite products. The products work as designed. The service from the business owners is outstanding. I have never been disappointed. By the products, service or response from this company.

Tip for consumers:
Service is something that is missing in our fast world. This company is built on exceptional service.

Products used:
Vitamins, Body care, household, laundry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rcsyr
3 reviews
5 helpful votes
August 29th, 2019

This business contain selling variety of products like Amway, nuskin n etc. It do help us to maintain our health

Thumbnail of user dorab32
2 reviews
4 helpful votes
October 17th, 2018

The products are exceptional, very useful, high standard and the value for money is the best. The website is easy to navigate and manage. The product delivery is smooth and fast. Nutrilite vitamins are the best product of all!

Thumbnail of user deniseh102
1 review
4 helpful votes
March 5th, 2018

Best value for money. The products are exceptional. Easy to view website. The legacy of Clean, Nutrilite and Artistry brands are really the best of the best.

Thumbnail of user kristinam8
1 review
5 helpful votes
December 12th, 2014

This company is leaders in many industry & the beat of the best! If anyone had an experience anything short from Great than they are either 1) a competitor that rather tear other companies down instead of build themselves up. Or 2) have had an unfortunate experience with a partnered biz owner of Amway who probably broke one of their rules. This Companies products are amazing & so are their gaurentees!

Thumbnail of user garyg44
2 reviews
7 helpful votes
September 13th, 2015

I have used their products for over 30 years and have been very satisfied especially when it comes to free return of an item I did not like or received damaged.

Thumbnail of user jennifers230
2 reviews
3 helpful votes
April 29th, 2016

These guys will always blow your standards out of the water, as a customer and business owner.

Thumbnail of user sams219
5 reviews
3 helpful votes
November 10th, 2015

Amway have been in business for over 50+ plus years. They are an $11.8 Billion dollars company. The only thing you cannot buy from Amway is furniture's but they are partner with other company like BestBuy, Lowes. Home Depot. Sears and so many more. Amway is base in the USA. The Headquarter and the warehouse located in Michigan near Grand Rapids. They owned the Orlando Magic and the Amway Center in Orland Florida they used to sponsored the Detroit Red Wings up until 2 years ago. So there is a lot of trust.
But what's more interesting to me is the fact that Amway partner with Neutrilite. Neutrilite is a company that grow organic plants. Neutrilite turns plants into supplements for people like me who is not eating as much fruits and vegetables, so if you're desire to live well, lose weight and be healthy, you should definitely check it out and they are 100% organic. You cannot buy Neutrilite anywhere else except through Amway. So go check it out for yourself. Amwaycom/samuelsilien thank me later. I like hot chocolate with marshmallows lol later.

Thumbnail of user denises7
1 review
8 helpful votes
January 10th, 2011

I have been buying products thru this company since 1992.
Everything ships in a timely manner, and you can return anything for any reason.

Thumbnail of user robertl4
1 review
7 helpful votes
March 12th, 2010

My face feels hydrated not dry anymore. Artistry Time Defiance skin care system product is light, not greasy and keeps your Skin moisturized longer than cream moisturizers.
I've been using the ARTISTRY Brand for a couple of years and was so happy with that I thought I'd give the Essentials a try. I'm impressed that Amway's Finest have products that are natural and so much more effective than the dozens and dozens I have tried to date! This product works wonders! I have tried EVERY type of moisturizer there is to get rid of the small bumps I get on the backs of my arms and legs. Nothing worked. Until this product Artistry Time Defiance skin care system! My dry skin is at its worst in the Winter so this product came at a perfect time. I really am happy with the way it makes my new and younger.

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About the business

Amway is a world-wide leader in health, beauty, and an outstanding business opportunity for Independent Business Owners. Learn more about Amway United States today.

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