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  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

Overview

AMOMA.com has a rating of 4.38 stars from 2,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 506th among Travel Deals sites.

  • Service
    64
  • Value
    66
  • Quality
    52

Proactively asks for customer feedback

15
See all photos

What reviewers want you to know

Positive highlights

  • Booking process via AMOMA was straight forward and deal was excellent.
  • We got the best price for our hotel room using AMOMA.
  • 2018 Customer Choice Winner

Critical highlights

  • Their customer service can't help at all and I was on hold for 48 minutes before I hung up.
  • I now have to fight the charges through my credit card.
  • When we got to the hotel they had no record of the reservation even though I received a confirmation email.
How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,987)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) hotel room (62) confirmation email (21) train station (17) booking site (43) front desk (35) confirmation number (11)
Thumbnail of user marcosr12
1 review
0 helpful votes
October 5th, 2017
Verified purchase

Excelent booking process and stay!
Good pricing, good website! Beautiful hotel! Nice experience! Would choose it again!

Thumbnail of user hoangt11
1 review
12 helpful votes
June 5th, 2019
• Updated review

After we had inconvenience time, staying at Holiday Inn, Manhattan-Financial District, NY. Amoma's customer service reached out, and apologized for that time. They even offer full-refund and future discount. Thank you for the excellent service which i usually don't have from other agencies. For future customer, look closely what you book and call them when you are in doubt. Since wording sometime cause confusing, and it results inconvenient.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Hoang T,

Thanks for your great feedback! It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.

Your AMOMA.com team

Inaccurate
May 30th, 2019
Verified purchase
• Previous review

I was booking room with 2 beds, instead the hotel gave us 1 king bed which makes uncomfortable for the trip. I ask receptionist "why". They said third party was lying to me

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alexanderh80
1 review
0 helpful votes
April 25th, 2019
Verified purchase

Ease of use simple layout and a pleasure to use. I would use again next time I'm looking to go away!

Thumbnail of user lameekg
1 review
0 helpful votes
May 20th, 2019
Verified purchase

Thank you worked out very well convenient great vacation enjoyed it will use again for booking our next vacation

Thumbnail of user ronm156
1 review
0 helpful votes
April 19th, 2018

Was in the process of booking a hotel in Berlin when Christian phoned to offer a substantial price reduction (including breakfast). Well I'm not going to look a gift horse in the mouth.Hotel confirms the booking.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Ron M.,

We're pleased to hear you were able to take advantage of our exclusive promotions!

Giving our customers the best value accommodation on their travels is our number-one priority.

Happy saving!

Your AMOMA.com team

Thumbnail of user rbb
1 review
0 helpful votes
April 11th, 2017
Verified purchase

I booked a hotel through Amoma and saved approx. $50/night compared to other hotel discount websites, and got free breakfast! I was nervous about the booking after reading negative reviews about people's experience with Amoma, but everything turned out great! I emailed the hotel about a week after my initial booking to confirm that they had my reservation. The hotel itself was excellent & the included breakfast was great as well! No complaints. I will definitely consider using Amoma again for future bookings!

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi RB B.,

Thanks for your feedback and sharing your smooth booking experience, it's much appreciated! Don't forget our dedicated customer support team is available around-the-clock should you have any queries in the future.

Your AMOMA.com team

Thumbnail of user seanh98
1 review
1 helpful vote
December 22nd, 2017
Verified purchase

Booked a night in Belfast and it all was completed hassle free, worked out a lot cheaper using AMOMA.com. Will definitely be using them again. Many thanks for all your help

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Sean H.,

It's great to hear you could seal an excellent deal on AMOMA.com! We strive to offer you unbeatable prices for hotels worldwide, so your next bargain may just be a click away.

Happy bargain hunting!

Your AMOMA.com team

Thumbnail of user ahmeds120
1 review
0 helpful votes
June 14th, 2019
Verified purchase

Excellent
Very good and easy to get the correct booking
I will always use Amoma for my hotel booking

Thumbnail of user julies639
1 review
10 helpful votes
June 12th, 2019
Verified purchase

Great beds, nice views, easy to get to, friendly staff. I literally booked this place because it had a very affordable rate & it turned out to be amazing! So much to offer for a low rate. Perfectly sized not too busy quaint & nice pool area. Bar within walking distance, super easy to hop on a boat trip or excursion here too since it's right on the marina.

Thumbnail of user brendan300
1 review
0 helpful votes
April 21st, 2018
Verified purchase

Good value for money great hotel good services I would go here again staff were friendly and helpful

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Brenda N.,

We are happy to hear how much you enjoyed your hotel!
Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user ismaild7
1 review
0 helpful votes
September 27th, 2017
Verified purchase

Very good. Responsive, timely, verity of choices. Etc...
I would use again. Would be nice to have an app for AMOMA

Thumbnail of user laish1
2 reviews
0 helpful votes
December 26th, 2017
Verified purchase

Easy to book (got the best price), received the voucher minutes after I paid and had no problems at all. I recommend

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Lais H.,

Thanks for sharing your feedback!

We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!

Your AMOMA.com team

Thumbnail of user dorisc59
1 review
0 helpful votes
June 17th, 2018
Verified purchase

Comfortable and spacious room, very clean, employees are efficient and I would definitely recommend it to others

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Doris C.,

We are happy to hear how much you enjoyed your accommodation!
Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user omarm78
1 review
0 helpful votes
June 13th, 2019
Verified purchase

Good experience and fast booking, hotel checking was quick and easy too and checkout
Thank you
-----------------------------------------

Thumbnail of user ferozet
1 review
0 helpful votes
July 23rd, 2017
Verified purchase

Everything was smooth. Got one of the best deals on this web site. The hotel was just superb. It was my second visit in this hotel within last 10 months. The staff was wonderful and helpful. My fav place is to go the sports bar to watch football. This time watched Wimbledon finals.

Thumbnail of user roberth1225
1 review
1 helpful vote
April 26th, 2019
Verified purchase

Olhos d'Agua, Porto Bay Falesia, Algarve, Portugal
An outstanding destination. A first class hotel. A beautiful setting.

Thumbnail of user cmiljac
1 review
0 helpful votes
February 16th, 2019
Verified purchase

It was nice, clean. Amoma answered quickly. The hotel was o. K. Nothing special but with breakfast. I am very sutisfied

Thumbnail of user victorv71
1 review
0 helpful votes
February 20th, 2019
Verified purchase

Everything is recognized in comparison.

Amoma is one of the best travel agencies.
Always I get the best and cheap deals from this tour operator.

Was worried after reading some bad reviews about Amoma but everything went smooth and my room is very good!

I would book it again definitely!

Thumbnail of user regianec1
1 review
0 helpful votes
May 26th, 2017
Verified purchase

I was very satisfied with the reservation and stay. I would only suggest that Amoma have a reachable customer service line. Maybe change the message to say that they will call me back. Which they did.

Thumbnail of user karinm28
1 review
0 helpful votes
October 29th, 2018
Verified purchase

Registration at our hotel went smoothly even though the place is under reconstruction. Thank you for the access to our reservation via on line.

Thumbnail of user monicac136
2 reviews
1 helpful vote
November 27th, 2018
Verified purchase

Good rooms... had minibar microwave... hair dryer tv lcd... daily cleaning of the room... good service... if you want to do grocery shopping I recommend wallmart 15 min from hotel and lunch in pollo tropical... for 15 dollars eat 3 people

Thumbnail of user walterd31
1 review
0 helpful votes
August 20th, 2017
Verified purchase

Great hotel. Perfect location just 15 mins from the town centre with a fantastic private garden, large but simple rooms, extensive buffet breakfast and outstanding and friendly service where nothing is too much bother. The reception staff will recommend and call any restaurant or locale for you and guide you to the best experience in Bologna. I will come again.

Thumbnail of user christined244
1 review
0 helpful votes
August 23rd, 2019
Verified purchase

From the friendly van drivers and guest check in staff to the comfortable rooms and beds, the Riande is the best place to stay before a next day flight. The food is excellent and the pool area beautiful. AMOMA offers the best pricing for this resort

Thumbnail of user shais6
1 review
0 helpful votes
July 16th, 2019
Verified purchase

I had a problem in the reservation and in 2 minutes i recieve a call from customer service without need to call them. After that i had a question and they answer my call in 5 second!

Thumbnail of user robinm291
1 review
0 helpful votes
June 21st, 2019
Verified purchase

We love the close proximity to all of the downtown Dallas attractions. The onsite waterpark makes this place a hidden oasis in the middle of a concrete jungle and it is fun for kids and adults of all ages! We enjoyed the fireworks show at night and the multiple food options located on site! The beds are comfortable and the rooms are exceptionally clean!

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From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

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