AmiAmi

06.06.2022 I bought a nendoroid on this date. The date is now 16.06.2022. My order has not been shipped for 10 days. First time staff said to me 'Will ship on Wednesday' Today Thursday is still not shipped. Now, they said Friday it would be shipped. There is not any delay with my country but they re saying it s delaying and normally they re saying cargo ll be in 2 days... I said ıf it s not be in cargo tomorrow, i want canceling an order but they say it's not possible. What kind of service is this?

Where to even begin, it's a good concept but they 100% refuse tracking numbers (even if you pay for it) and then close your account when you have to open a paypal claim because your item never came and they're refusing you tracking. Would not recommend based on the fact they're scammers.

Long time ago they closed my account for no reason, asked their customer service and no reply at all. So I created a new account with different email recently and pre ordered a figure, got all the confirmation emails then suddenly it got closed again. Asked for the reason and they replied with "multiple account policy" unpolity, then I asked for the reason why they closed my previous account again then no reply.
They don't care about customers, never reply if they mark you as a non-business supporter. Just go Hobbysearch or Hobby-Genki if you would like to buy any figures or something. They got better service/price/shipping.

I had an order ready to buy. They said they were calculating shipping. They then banned my account for multiple accounts. Because i lost my email address access and made a new one. They keep track of every address they ever ship to. And proceed to tell me i can't use a new email.

They are morons.

Worst thing ever. Don't get this thing ever. You'll waste money on this $#*!. Watch pornhub instead, it's better. :)) ))))))) ;)

I pre-ordered an item and paid for it fully. But unfortunately due to Covid lockdowns, there was a shipping issue. I understood so I never complained, just followed up once or twice just to be sure my order is still in good standing. Now all of sudden I receive an email from them inquiring if they can change the manner of shipment, specifically they want to split the item into several parcels. So I replied asking them how will they split the item, are they gonna open the box, etc. And I wrote in bold letters that I do not intend to cancel. They ignored my reply and the next email I got was the notice of refund from Paypal, and then a notice of cancellation from them. I have waited more than a year for this order only for them to cancel it just like that. The only reason I can think of is because the item's price went so high and they will just sell it again for bigger profit. In the meantime, my original payment decreased to about $100 after conversion and/or fees.

Terrible account policy or whatever they think they're doing. I actually cancelled 2 of my months long Nendoroid preorders from other site bc I thought it's cheaper here. I provided them all my information and credit card info. After weeks with no update on the orders, I went back to the site to check just to know they closed my account without even sending me an email notifying about it. I contacted them and they said it's closed bc my HOUSE ADDRESS is used by another acc and all who lived in the same house should use ONLY 1 ACCOUNT. Like do they even have an idea what's privacy is? Or at least use some cents to send an email to your customer tell them about the problem. Why AmiAmi so CHEAP about it? I'm surprised this site is famous. The preorders are all closed so get gud right? They basically treat their customer like $#*!. Please save yourself the time, if you are unlucky getting into trouble they have no regard for you, only for their profit.

I was a customer with AmiAmi for several years and ordered around 100+ items from the store during this time. For the most part I had a pain free experience and recieved items as described and in a timely manner, but then Coronavirus struck.

I had a bunch of orders shipped via SAL on or around when Japan declared a state of emergency and declared that anything in their system through this method would be returned to sender as air freight flights were cut to most countries and prioritised. This meant huge delays for the countries that were able to recieve mail from Japan which to me was OK and understandable.

Around 4 months had passed and I started to get concerned and thought that my items may have been returned to AmiAmi and reached out to them via email explaining this. They told me that they would have contacted me had they recieved the items back at their warehouse and advised me to keep "waiting". I responded pointing out that given the timing of when my items were shipped and the announcement canceling SAL flights it was highly likely that the parcels never left Japan.

Back and forth emails went between both myself and AmiAmi where I request that they kindly refund or offer store credit but they did not care. They pointed out that because the items were sent via SAL they accept no responsibility for any lost items, which actually goes against retail law in most countries which protects the consumer. After some time I told them that if they did not resolve this I would open disputes and shop at a different store. They responded reaffirming that they accept no responsibility and that I was welcome to shop elsewhere.

I believe I was more than reasonable spending several weeks emailing this company and many hours typing emails to try and get a resolution before opening disputes at Paypal. Sure enough I won the disputes and my AmiAmi account was closed.

The customer service team are very rude and they not care if you're a long standing customer. They need to put the customer before their bottom line. They never sign their emails with their real names and use "amiami" so you never know who exactly you're speaking too which is odd and something I had never seen before shopping with this company.

But you know what the funny thing is? I recieved emails not long afterwards saying that my parcels had been recieved back at their company. My account is still "banned" and they're unresponsive to emails. In short I'm banned for disputing items which never left Japan and have since been returned to them via the Japanese postal service. Odd company, very anti consumer.

I placed special order months ago for 3 items, totaled to just about $250. When I got the e-mail stating that my order was ready and awaiting payment. I went to try and pay for it, I could not. According to AmiAmi they said because of the "high value" of my orders, the payment needed to be done via paypal. They won't take credit card payments. I responded by tellign them I do not have a paypal account nor do I wish to open a paypal account. They in turn said, ok, for this special case, they will allow credit card payment. So I went to pay for the orders again, and still could not. I reached out again and explained. Their response was basically, well we changed our mind, your order is high value, so it needs to be done by paypal. SERIOUSLY? Its a order fro $250! THAT'S HIGH VALUE? I've done toy purchases over $3000. I routinely buy toys over $1000, those might be considered high value, but at $250?!?! Simply unbelievable.

If they would of indicated that payment needed to be in paypal when i first ordered, then that would be fine. I would of not even bother to bought from them at all. But the fact is they made me wait several months THEN changed the payment requirement. That is unacceptable. So now my order is canceled. GREAT customer service AmiAmi. Already told them to delete my account. Too many other websites out there for me to deal with them.

The quality, shipping, and value are good. BUT the services ARE HORRIBLE. I missed out 3 of my orders because they keep on asking for confirmations (I guess they want to play safe). And after 2 misses (1 because pre-order takes ages and once released the grace period is too short the time I noticed the order is ready it canceled and I thought I prepaid for the preorder) (2nd miss, I miss preorder fine, I paid for order now it is released BUT FOR SOMEREASON STILL REQUIRES CONFIRMATION even though order is placed there shouldn't be any time lag, if in stock, I order, I get that simple I don't why there is a waiting line, therefore causing me TO MISS AGAIN AND SOMEHOW LOCKED TO ORDER) because locked order now I missed the 3 big items I wanted to buy and now it is out of stock. This website is safe and items are safe just the process is SO PAINFUL.

I ordered from them on January 25, but still didn't arrived, on account, that it is an unregistered mail and expensive shipping. However, my orders from Germany, unregistered parcel and free shipping, arrived on time on my home country despite the distance. I will not recommend this shop and will not buy again from them.

Package arrived busted and damaged. They shifted all initial responsibility to the buyer and post office. Asked to file a claim with USPS. (Should file through EMS) Refused to file a claim, as it is the Seller's responsibility to report failure of shipping services based on their agreed contract with the postal service. They are suppose to open a claim through EMS Japan, have me hold the item till the claim moves forward to inspections, where I can then take the item to my nearest EMS location, where a report for package damage is provided. The postal service either reports the item as properly packaged for shipment, which gives them an approval or the item was not properly packaged, resulting in a denial. Instead, they have the buyer take the item to EMS, request to have it inspected (Cannot be done without a claim), report back to them, so they can open another claim/report through Japan Post in their Country, instead of going through EMS directly. (Which was the carrier) then proceed with a return/refund once they confirm through the buyer that they are approved. Makes no sense and comes off as greed. I previously had a positive experience when purchasing a doll however, my second purchase with them (which I expected to end on a positive note) was not fulfilled. Instead I experienced poor customer service in offering little, to no resolution. Leading me to a dead end in requesting unreasonable service.

From a personal business stand point, the customer should never be left to provide their own customer service.
I will no longer purchase in the future with AmiAmi.