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AmeriGlide has a rating of 3.12 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmeriGlide most frequently mention stair lift, and sales rep. AmeriGlide ranks 4th among Mobility Aid sites.
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I purchased a Rave2 stair lift and was advised to contact the installer when the item arrived. I called the installer the day before the stair lift arrived and left a voice mail requesting he call. I left multiple messages to np avail. After 5 days and multiple calls to the installer and Ameriglide the installer sent me a message saying it would be 8 days before he could come out. When I contacted the installation company, the female I spoke with was very rude. She said there were no other installers on my area and I would have to wait for him to call and abruptly hung up. I had to contact someone on my own to get the stair lift installed before my wife was discharged from a rehab center. So far my calls to Ameriglide have not been answered. My itemized bill clearly states $599.00 for installation. Since I had to go with someone else, I'll see what they say about getting a refund for the installation.
I have been tracking others since I was stung hard ($8000 to complete by others) by them. They still will not call me back and has told their sales department to not answer any of my calls. Not that you reach anyone anyway. The true owner in their words is MIA and they have no way to contact him/her. To take advantage of us seniors knowing most will not put up a fight. Please read the countless bad reviews. There is a company out there (A USA Company) that will service our needs ten times better! Starts with a "B". Best to you all with needs like this our insurance company or family pays out...
For the product itself, I rate it between 4 and 5 stars. The model we ordered installed flawlessly and has worked well for the last couple of months. No regrets whatsoever with purchasing it.
My issue is with the Sales Department; incompetent, rude, lazy and in the areas that count - liars. In my case, we finalized the purchase agreement based on a future delivery point and installation. By the way, the installers, if you use the company installers, were pretty awesome and you should choose them if possible.
To continue. The delivery point. I specified a future delivery point, as in "do not deliver until a date two weeks from now". Real simple. Nope. They fulfilled the order the next day with the product about to be delivered to an empty residence. They didn't notify me of shipping. I learned about it via due diligence and made every attempt to stop/reschedule the delivery. The "Sales" department lied to me regarding the status and when I pressed them, they came clean with the story but then made every effort to push the responsibility for correct delivery on me, which I refused since I was paying THEM for it. The person trying to do this was a T. J. Sell, Sales Manager.
Eventually, the product was delivered but not without nearly a dozen phone calls to "T. J.". The interaction was not without real anger at his treatment of us, particularly when he tried to blame the misdelivery on COVID (really?). Somehow a disease was responsible for his failure to stay on top of the order fulfillment process to ensure the $2000+ order was correctly handed over to shipping (FedEx). "T. J." also attempted (several times) to pick a fight with me over the phone, a form of intimidation that was easy to ignore.
So, if you're buying this product, you can sleep well knowing it's well-crafted. But -- it's highly advised you hold the Sales Department's feet to the fire EVERY STEP OF THE WAY... follow-up with them by phone every day... take detailed notes of date, time, and what was discussed. The Sales Department WILL find a way to disappoint if you're not careful. Get everything discussed in writing. Be particularly wary if you end up speaking with T. J. Sell; he's a major headache Excedrin can't fix.
I purchased a product that was manufactured incorrectly. My salesman Sean Graham refused to return any of my calls or emails. I was given the manufacturers phone number and they were not very nice either. We finally figured out that the product was manufactured incorrectly and a replacement part was sent to me. This cost me time and money and nobody seemed to care.
We we're promised a 10 day delivery by the salesperson which was the determining factor in our decision to buy from ameriglide as we were in a time crunch with invalids moving to our home... and our lift didn't even ship for several days after our expected delivery date. Our credit card was charged immediate though... As the charge was on our bill two days after our order was placed, over two weeks before it was even shipped. My encouragement would be to get delivery dates in writing with stipulations... or just find another vendor.
We had ordered the lifts (2 of them) to be delivered when we came home from a holiday out-of-state visit. They were delivered and left on our porch a week before we got home. We had to pay a neighbor (who had called us) $20.00 to put the packages in the garage.
We paid $150 to have our spaces measured by the company so there would be no mistakes
When the lifts came in, they did not fit right but the factory installer installed them anyway and told us how WE could fix it. We have had numerous problems with the remotes. They sent a new remote... still iffy. There is a loud clunking sound which the installer told us we could fix with shims but we cannot even get the screws out. I don't think that should have been our problem. Due to a mistake in installation, the foot rest kept coming apart. We found the screws and put it back together but then the part that is supposed to move freely was binding. I was told to just pry it apart with a screwdriver... still having a problem.
Beware: they will sell you the equipment but do not stand behind it.
I had a horrible experience with this company. They were VERY charming when I was ordering the product, then completely dropped the ball to follow through on the whereabouts of this product. When I called to ask them they didn't know said they would follow up, but there was no follow up. After over a month of waiting, I called again, they were rude, almost hostile. I personally would NOT do business with them, their follow through and follow up rates a complete zero in my book. I am sorry I have to write this, the truth hurt s but this was my experience and I just didn't need any more on my plate, having to be a 100% care giver is difficult to handle, I did not need this hasstle.
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AmeriGlide manufactures stair lifts as well as wheelchair lifts, vertical lifts, bath lifts, and walk-in tubs. Nationwide installation. 1-800-790-1635.
