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Transmission Parts Distributors has a rating of 2.96 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Transmission Parts Distributors most frequently mention customer service problems. Transmission Parts Distributors ranks 191st among Auto Parts sites.
Lori the other staff are the most helpful customer service representative team I have ever encountered Timely responses and helpful and clear wording is what stood out to me. I had an issue with my order and Lori was able to answer my questions and assist me with my order in a fast and orderly fashion. Positive reviews are not my thing, but this is a fantastic company.
I ordered and paid for parts on March 10,2022. As of April 1st I have still not received them. I have emailed and tried to call. I only get a recording on which to leave a message. No one gets back to me. If I do not hear from them today I am going to file a wriotten complaint with the Wisconsin Dept. of Trade and Consumer Protection. If anyone is looking for parts, you would be wise to order from some other company!
Very happy with the transmission kit I purchased. Prior to my order I did contact them for some info and they responded within the day, quite professional I thought. I knew about the poor reviews raving that they are scammers (They aren't scammers) but they were $200 cheaper than anywhere else so I thought I'd give them a go. So I ordered, waited. Sent them a couple of emails, no response, not sure why. But about a month after the order out of nowhere my order was updated, telling me it has been shipped. It arrived about 4 days later and when I got the package I checked all the contents and it all looks good, it had all the correct parts that were advertised on the site. All good bearings (KOYO, FAG, NSK) the box arrived safely and am extremely happy I took the chance.
Not sure what the customer communications is all about but I'd recommend this company for the competitive prices and quality products.
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Shop now from the best selection of professional quality transmission and transfer case parts, rebuild kits, and remanufactured units. Free domestic shipping on almost all items
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