• AmericanMuscle

AmericanMuscle

Overview

AmericanMuscle has a rating of 4.46 stars from 5,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 5th among Auto Parts sites.

  • Quality
    231

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 86.4%
Positive
1,918
Neutral
82
Negative
221

Instant Feedback

24,927 reviews

90
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What reviewers want you to know

Positive highlights

  • Easy fast delivery the staff at American muscle is awesome
  • Other than that hiccup, I'm very satisfied with the shopping experience.

Critical highlights

  • This company is very poor with this type of service and customer service.
How would you rate AmericanMuscle?
Top Positive Review

“I have multiple mods on my vehicle & 98% of them have...”

Jeff R.
3/8/24

I have multiple mods on my vehicle & 98% of them have come from American Muscle. Outstanding choices in product(s) with competitive pricing, hassle-free shipping, and great customer service. Just wish they would update their app with regards to allowing us (customers) to upload pictures more efficiently. I have yet to upload any modifications because I always get an error.

Top Critical Review

“American muscle doesn't stand behind the parts they sell.”

Daniel T.
3/6/24

I have ordered atleast 5,000$ worth of parts this past year. I have had problems with quite a few of them. This last one aggravated me though and I am not happy with American muscle. I ordered the MP concepts rear led diffuser lights about 9 months ago. 3 of the l.e.d. Lights just burnt out! I called American muscle and they said there is nothing they can do because they aren't warrantied. Lol so you sell a product that breaks after 9 months and don't even offer to discount new ones?! Smh

Reviews (5,080)

Rating

Timeframe

Other

Reviews that mention popular keywords

american muscle (1611) customer service (880) shopping experience (310) air intake (77) quality parts (174) quality products (150)
Thumbnail of user julianc305
1 review
0 helpful votes
February 17th, 2024
Verified purchase

They shipped my package out fast and i got it earlier than expected! The box was in rough condition but everything inside was well packed so nothing got damaged. Overall great experience!

Reason I chose this business:

The variety of items and the great online customer support.

Thumbnail of user azeiisa
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I placed one order on two small items, yet got it shipped separately. So my forwarder from the US charged double. Would've been more convenient if both shipped in one box.

Thumbnail of user rickk602
1 review
0 helpful votes
April 19th, 2024
Verified purchase

The part was easy to install and fit perfectly. There were no alignment or fitment issues. I would suggest having install videos, specific for your products, on your website with easy access. I obtained all my information regarding removal and install, for your products, on youtube. I just ordered a chin spoiler and again all installation info was only available on youtube with 3rd party downloads. I could find on your site how to install the parts for a Mustang or a Challenger. However, I own a 2022 Charger.

Thumbnail of user katelynf42
1 review
0 helpful votes
February 13th, 2023
Verified purchase

Great sounding exhaust if you want a more noise to your 2.0. Won't blow you away but definitely enhances the sound and makes it deeper. No droning but cabin noise is louder while accelerating. Only issue was that the clamps that came were not the correct size and I had to get new ones. Install was easy enough besides the wrong clamp size.

Reason I chose this business:

I chose AmericanMuscle since they have the largest selection of items.

Thumbnail of user kennethb2004
1 review
0 helpful votes
April 5th, 2024
Verified purchase
• Updated review

Web site very user friendly and easy to navigate all the way to checkout. But i ordered blue color arms and got red instead. Other than that great product

Web site very user friendly and easy to navigate all...
March 29th, 2024
Verified site experience
• Previous review

Web site very user friendly and easy to navigate all the way to checkout

Thumbnail of user tristens32
1 review
0 helpful votes
March 24th, 2024
Verified purchase

While it's frustrating to receive an incomplete product, AM offered a generous amount of store credit to compensate for the state of the exhaust. Installation marks were expected, but the welds from the exhaust tips weren't ground down and several clamps were missing.
I'm still happy with the product overall, but it's annoying to receive a product labeled "open box" when it should be labeled "damaged, will require hardware or minor repair before use"

I'd buy it again too

Thumbnail of user justins1590
1 review
0 helpful votes
September 26th, 2023
Verified purchase

Have used American muscle for a while, only real complaint is the website bugs out sometimes and at-least for me whenever i click on an item it automatically adds it to the cart sometimes in quantities of 1-5, which could cause unwanted purchases and its just a bit annoying. Also this is my second time ordering brake pads from here, and the packaging has come a little damaged both times with the grease bag exploded all over the box. Its not a big deal, pads and hardware look to be in good condition but just something to note.

Thumbnail of user anthonyp1542
1 review
0 helpful votes
September 4th, 2022
Verified purchase
• Updated review

Why do I have to pay for shipping on items under $75? Summit Racing doesn't make you pay for shipping on parts that cost $50 or more. If they had this part I would have purchased it from them because the shipping would have been free. The item I purchased from American Muscle cost me $62 and then I had to pay for the shipping. However, I am pleased with the product and how it looks on my Mustang. Just a friendly thought AM.

Reason I chose this business:

Part selection

Why do I have to pay for shipping on items over $50?
August 28th, 2022
Verified site experience
• Previous review

Why do I have to pay for shipping on items over $50? Summit Racing doesn't, if they had this part I would have purchased it from them and shipping would have been free. Just a friendly thought.

Reason I chose this business:

Part selection

Thumbnail of user stevenq460
1 review
0 helpful votes
November 22nd, 2023
Verified purchase

Never have an issue so far knock on wood. Still, i'd like to see only quality products. They do sell some pretty cheap knock off that I don't think have any place. Or even in the same Sentence as AM. Always improving keep up the good work.

Thumbnail of user michaelb12208
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Products arrived on time and in good shape. I will continue to order from American Muscle, although I wish their prices on things like metal coolant tanks were a little lower.

Thumbnail of user williamd2520
3 reviews
0 helpful votes
November 23rd, 2023
Verified purchase
• Updated review

Good selection. Parts came 2 days later than expected. Some of the spark plugs where out of their boxes and rolling around in the package. Haven't been able to install yet so hoping they are alright.

Reason I chose this business:

Ordered items from American muscle in the past.

Good selection and able to get parts quick
November 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Can get my parts quicker than other places.

Easy navigation of site and easy checkout
March 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best pricing and quick shipping.

Thumbnail of user mariar2472
1 review
0 helpful votes
September 16th, 2022
Verified purchase

It doesn't take long to receive the merchandise, however, why doesn't UPS deliver the items? My item was transferred from UPS to USPS midway. It takes me longer to get the items because I have to make time to go pick up the item at the post office. Sometimes I'm in line for up to 2 hours. I am willing to pay UPS to deliver to my home, how can I go about ordering and have UPS deliver? I am willing to pay for shipping.

Reason I chose this business:

Because I ordered from another agency and the part didn’t fit. Ordering thu American Muscle, I have purchased 4 parts and have had no problems.

Thumbnail of user trevord185
2 reviews
0 helpful votes
August 7th, 2023
Verified purchase

I was sent the wrong item, it took 2 customer service personnel to figure this out, the first offered a discount to make it work and said I would have to contact tech support. The second person asked for more information and found that I was send the wrong part. I gave it a 4 do to the wrong part and the first person I talked with to resolve the issue. The second person did an excellent job with the issue at hand.

Thumbnail of user pauls3952
1 review
0 helpful votes
May 30th, 2022
Verified purchase

The website is nice and well organized. They have a lot of decent stuff for my new edge mustang. And are pretty good with shipping and customer service so far. The prices are a little high, but bolshevism is showing it's ugly face again, so I'm not surprised. If history teaches anything, we will be so hungry, we will try to eat our mustangs eventually.

Reason I chose this business:

Because it has the words "American" and "muscle." Those are better than "communist", "Israeli" & "slave"! Hopefully American Muscle supports American values of Liberty and not licking boots!

Thumbnail of user gabrielm616
1 review
0 helpful votes
August 9th, 2023
Verified purchase

I got a room and tote package. They came mounted and balanced with tpms sensors installed. Shopping was fast and they arrived when scheduled. The reason for only four stars is one of the rims has a nick in it. The packaging showed no signs of damage so I am assuming it was shipped that way. Not worth the hassle and cost of returning or exchanging just hoping quality control is better in the future. I will do business with American Muscle again.

Reason I chose this business:

Seemed to be a reputable Mustang website and sold the wheels I liked.

Thumbnail of user chrisp1992
1 review
0 helpful votes
September 29th, 2022
Verified purchase

I ordered my convertible top with 3 day delivery. It took 6. My installer was on a time restraint and had to reschedule. So now I wait for vehicle…

Thumbnail of user brianb3527
3 reviews
0 helpful votes
September 12th, 2022
Verified purchase

I previously bought a no name power steering tank from American Muscle for my '04 Cobra and it didn't fit. The hose nipples were reverse to where they should've been. American Muscle was good on the return so I'm hoping this Canton tank works- we'll see.

Thumbnail of user alberth509
1 review
0 helpful votes
April 16th, 2024
Verified purchase

It was a great purchase hard to get in touch with a person who could provide enough details about the parts though.

Reason I chose this business:

Because American muscle seemed like the best site and seemed like a very reliable with it being able to find my specific car

Thumbnail of user davidr4587
1 review
0 helpful votes
April 4th, 2022
Verified purchase

When I ordered BMR products from the AM website,,, one part of it said that the items were sold as pairs however, another section showing the same part as being sold as "each". AM needs to hire a professional team of experts to redesign their website to make things more understandable. There any many issues with the site. I still however, like to spend my money there!

Thumbnail of user patrickm2304
1 review
0 helpful votes
May 11th, 2023
Verified purchase

It was a great experience. I've ordered from AM for my other cars before. This time I was doing an order for the exterior appearance. I got bumpers, fenders, a hood and a spoiler. Only reason not 5 stars is not getting questions answered. I was having trouble deciding between two different items so I asked to make sure they would fit my car because it was unclear. After over a month of no answer I just went with the safe option I knew would fit. Hoping a 4,000 plus order will give me some stickers and some discounts on future orders.

Thumbnail of user jenie6
1 review
0 helpful votes
July 20th, 2022
Verified purchase

Went on well and looks good overall. Wish I had know I would need a tool to put the sides down.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user johnj3621
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

The service was great. Everything was easy to track. And came quickly. Most products that I have used so far have been good except the rear black vinyl for the truck lid. It was not quite the right size Just short about 1/8" on one side. Would have been better with a little extra on all sides that you could either fold over or trim off

Reason I chose this business:

Online search.

Thumbnail of user omdut
1 review
0 helpful votes
June 29th, 2022
Verified purchase

Enjoyable experience. Site was easy to navigate although your search engine doesn't filter well. I specify that I have a 2012 Challenger and it pulls up '15-'22 items.

Reason I chose this business:

Guys on my Facebook car groups said that the louvers you carry are the best. They were in some cases double the price but it’s worth not gambling.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user rodneyg219
1 review
0 helpful votes
March 25th, 2023
Verified purchase

I really do like this company. I had ordered a set of Rotors and Brakes for my Mustang 1 month prior. I didn't know until I called that the order was not going to be filled for at least 4 Weeks. Someone should have emailed with that information.I did cancel that order, but got no call back from Sales as requested. I decided to buy on line anyways. Wish I could have used coupon.

Reason I chose this business:

Love the Prices

Thumbnail of user eaona
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Item arrived in a timely fashion. The ball joints themselves are very straight forward to install. They also come with a grease fitting to allow for maintenance. Excellent product for lowered vehicles.

Reason I chose this business:

I live in America and drive a muscle car

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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