Americanlasercraft

I got a Groupon for a great price to get a decorative spoon and fork set. After I ordered I realized that they didn't have a telephone number, so immediately I got nervous, but what made it even worse is even after I ordered I didn't a confirmation email with my order number. They also don't update you when the order is shipped. I had to email them twice. Once to get the order number and the last time to find out if the order had shipped. I received a prompt to my first email, but the second email I had to email them a couple of days later and threaten that if I didn't get a reply about the status my next email would be to the BBB. That seemed to provoke some action and I got an email telling me that my items shipped and also gave me a tracking number, that was trackable.

Well, I received the product and I am very happy with it, but I'm a little concerned about there not being a telephone number and not even being updated that my order was complete with a confirmation number or not even getting an email that it was ready and had shipped. So I'm not sure if I would use them again until they fix those things.