American Greetings

Not a good value for subscription membership. You are better off making your own e-card and sending the person an e-gift card via whatever retailer/vendor you choose... When I called to cancel, they stopped the membership but could not refund what I was charged today, for the month ahead. So I am paying for a month's worth of services that I will not utilize. If customers considered returning, this policy (non-refundable subscription) would certainly turn them off not to return.

I tried American Greetings.com for the 7 day free trial. I tried the service and tried to cancel the trial and was unable to do so online. No button to cancel--nothing! Then, of course, I was charged the fee anyway. Biggest company scam ever. People need to file a lawsuit against companies like this and their truly awful website. Misleading people like me left and right it looks like from what I've been reading online.

The functionality of their website for sending
E-cards is extremely poor. It seems as though the site is very poorly developed and maintained. They either need to get some coders in to fix it or close their doors. Customer support is nonexistent — no response to emails and no response to phone calls. If I owned this website, I would be truly embarrassed.

I signed up for a supposed "free" 1 week trial. I tried to cancel the next day, but there is no such option. So I emailed them. They took over a week to get back to me and had charged me for a month subscription with a note that they don't give refunds! I had to get my credit card company to force them to refund me. They are actually the company behind several supposed free ecard sites. They fooled me twice but never again!

I like American greeting cards and have used them for years. I recently purchased two gift cards for two large Canadian grocery stores for my son and employee, a total of $450. Neither worked, and I could not get any customer service. I'm forced to file a dispute through my credit card company. The company that supposedly sources them is called JIFITY. Their reply email stated that it was too bad they were redeemed when they were not.

Have had the service for quite sometime… cards are very cute… however have constant trouble with the website… now there is a whole major problem for iPhone users where it simply doesn't load… American greetings blames apple and say it is not their problem or their responsibility to find a fix… and they are very arrogant about it as well…. Have an iPhone?…
STAY AWAY!

Trying to cancel... being charged $60 per year! Hate this card company now. How can i stop all the charging of my credit card? Be warned.

What a scam! I did the 7-day free trial but two days later I immediately cancelled it because I didn't want to be charged for the membership. Well, guess what happened after the 7 day "free" trial? I got charged for the month. I wrote immediately to the customer service. It has been 4 days and I haven't heard from them. I'll try to call tomorrow but what I've read from other reviews, this company will not do anything to help out. Oh, and during the free-trial I sent a birthday card to my sister and she could not open it. Only on the second try but the surprise was gone!

Along the same lines as other reviews, the service appears to work fine, but they definitely trick you into paying for a subscription that is advertised as a "free trial". Upon signing up for the free trial period, they make you select a subscription option for when the trial is over, but apparently selecting one activates your actual membership and closes your free trial period. After sending the card that made me want to start a trial in the first place, I found the rest of their offerings to be lacking and requested a cancelation of my membership prior to the end of my free trial. I did this by email since there is nowhere on their website to cancel the membership (despite a page saying click the button below to cancel your free trial, where their is no button). I did not get a response until after a full week, and the response said they would turn off my auto-renew after my paid year subscription was over. Upon explaining to them I only sent one card during what was supposed to be my trial period, and notified them before the trial period expiration, they refused to refund my annual subscription charge. I find this to be a very dishonest way to do business and highly recommend others do not support this company.

If there was an option to give no stars, I would have chosen it. I signed up for a trial offer and the next day they took money from my account. Took a month to get the money back and when I did I didn't get the same amount. This was due to me being in UK and the exchange rates on the day they shouldn't have taken the money and the day it was refunded being different. The bank also charged for the transaction each time. American Greetings take no responsibility for this and won't offer any further monetary refund even though it was their fault in the first place by taking the money! Avoid, avoid, avoid!

I signed up for free trial but they insist on 29.99 PayPal so I gave them info and was charged. I cancelled and no refund forthcoming so I called and am getting a refund but was told the refund is never automatic. That is called fraud.

American Greetings, was not at all helpful
And that I will be forced to give them a bad review!

My eCards were NOT in Sent.
ECards, were never sent!.even though I did resend them 2ce!
And this has happened on multiple occasions!

Even though, the email addresses of the recipients are correct... & they are NOT in their Spam or Junk folders...so it is indeed unfortunate that American Greetings refuse to do the right thing & THat that your memberships are nonrefundable...and that I thus will be forced to give you a bad review!

Blue Mntn is much better!
I will return to them!

I contacted them 3 times last year to cancel my subscription the latest was 10/5/2023. The email response was it would be canceled in 2024. I re-contacted them today and they said my subscription could not be canceled until 2025

I placed an order on September 9 for some party decorations for a birthday on the 21st. The shipping time said 2-5 business days, so I had plenty of time still. I got an email later that day saying that it had shipped. I checked the site and the order was listed as fulfilled and the tracking said that a label was created and USPS was waiting for the package. About a week later, I still did not receive the package. I checked again and the shipping status had not changed, USPS was still waiting to receive the package. I notified them using the form on their site. The next day, since I needed it very soon, I called. After 56 minutes on hold, a representative looked into it and said she had to contact someone in Kentucky. SInce the person was not getting her back to her quickly, she took my number and said I would get a call later that day. That was Friday, the 18th. I filled out their contact form again adding the information about the call. Today, the 21st, is the birthday the decorations were for. Complete silence from American Greetings. I will never order from them again. I cannot attach a photo, since I did not receive the item. My order confirmation gives personal information, and that is my proof of purchase.

I am feeling scammed. I did a trial membership but am not able to speak with anyone to cancel it no matter what number I call.

This company has become politically biased in its' e cards. When attempting to voice a complaint, they would not publish either of 2 reviews I attempted to post. When you try to reply to their emails, they go to a "no reply" box. I'm demanding a refund of the balance of time remaining on my contract and will make sure they cannot auto renew by notifying my credit card.

I thought I was buying one card. Went to do my taxes and had a good look at the my credit card statements. Looks like they've been charging me for the last year! Called them and they "generously" reimbursed me for six months. Don't do business with this company!

I paid my fee and attempted to send a card. Was told I had to change my password so I did. Then was cut out and told could not send card. Two weeks later I attempted again. Same thing... new PW, then cut out. Tried third time and it was the same. I gave up.
Received email for renewal. It stated I sent four cards which I had not. I wrote and said to cancel and I should be refunded. Help answered that they did not tell me I sent four ecards as my account showed I sent none.
I do not like being called a liar. I sent the email to them where they stated I had sent four ecards.

They renew automatically and when you find out they won't refund.

"We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service."

I think it's a sheer rip off.

I have no complaint about the subscription service used for ecards.

When wishing to terminate the service, I couldn't find a way to de-subscribe. Despite a through and time consuming search of the site, I could not find an "unsubscribe" icon or a postal office address to send a letter. Buried several pages deep in the site, I found an 800 phone number... but it was no longer in service.

A call to my credit card company that I had originally authorized American Greetings to charge eventually yielded a different 800 phone number for American Greetings. The new 800 number was only provided after I threatened the to terminate the credit card if they could not help me. (Apparently, because I authorized Am. Greetings to charge my card, American Greetings are the only ones that can terminate the charge to my account.)

Good eventual outcome. The new 800 number enabled me, through appropriate prompts and information entries, to terminate the subscription. A confirming email was received from American Greetings.

Using the new 800 number I was unable to reach live person to express my dissatisfaction with the lack of an easier way to terminate the account.