• Americaneagle.com

Americaneagle.com

Overview

Americaneagle.com has a rating of 3.83 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Americaneagle.com ranks 287th among Website Development sites.

  • Service
    14
  • Value
    13
  • Shipping
    2
  • Returns
    2
  • Quality
    11

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
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How would you rate Americaneagle.com?
Top Positive Review

“Great People, Great Service, Great Results”

David G.
2/12/21

After a year long search for a new eCommerce partner, we choose Americaneagle.com. That was more than 5 years ago and we are as excited today as we were then to have them as our commerce partner. The Americaneagle.com team is always responsive and great to work with. It's pretty simple, we would not have the site and success online that we have without them. To me... they were the best decision we could have made!

Top Critical Review

“Constant problems, delays, and frustration”

K B.
8/7/20

My company decided to start working with AE before I became involved, mainly, I believe, for the price. I wish they had chosen another company! Initial development took months longer than the estimate provided. Any time estimate they provide for any project is meaningless. Any hour estimate is basically meaningless too. We have to babysit them so tasks aren't forgotten, manage how many tasks we give so they're not overwhelmed, double and triple check any changes they make so they don't mess up other parts of our website, etc. They break things with the changes they make, or implement fixes that only work on half of the pages it should. We have to review all their work to make sure it actually works as specified, and are constantly finding new issues. Their CMS iDev is frustrating as well - the "help" icons literally do the opposite of help - it brings you to a new page and deletes all progress on what you were working on. If you're working in the content editor, it doesn't tell you that you've been logged out until you hit save - then it logs you out and all progress is lost. I have to warn all new employees what not to do, to save them frustration. There's no way to unpublish pages - only lock (password protect) or delete. Saving as a draft only works before the page is published - but it doesn't tell you that! If you try to save changes as a draft on a published page, it just exits the page editor without saving anything - you don't know there's no draft until you go to look for it again. In short, unless you enjoying constant delays, frustration, and never-ending problems, don't hire AE.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user vneault
1 review
1 helpful vote
July 18th, 2023

In 2 years we have had 3 account managers. They are slow to respond to requests. I have to say that our website is good and functions well but it has been painful getting there.

Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you for sharing this feedback, Vincent. While three account managers in two years is not ideal, there are legitimate circumstances that could lead to this uncommon occurrence. The experience you describe, however, is certainly incongruent with our expectations for client relationships. While we are happy to hear you are satisfied with your website and its function, please request a meeting with your current account manager if you’d like to share more regarding your experience.

Thumbnail of user kb574
1 review
14 helpful votes
August 7th, 2020

My company decided to start working with AE before I became involved, mainly, I believe, for the price. I wish they had chosen another company! Initial development took months longer than the estimate provided. Any time estimate they provide for any project is meaningless. Any hour estimate is basically meaningless too.

We have to babysit them so tasks aren't forgotten, manage how many tasks we give so they're not overwhelmed, double and triple check any changes they make so they don't mess up other parts of our website, etc. They break things with the changes they make, or implement fixes that only work on half of the pages it should. We have to review all their work to make sure it actually works as specified, and are constantly finding new issues.

Their CMS iDev is frustrating as well - the "help" icons literally do the opposite of help - it brings you to a new page and deletes all progress on what you were working on. If you're working in the content editor, it doesn't tell you that you've been logged out until you hit save - then it logs you out and all progress is lost. I have to warn all new employees what not to do, to save them frustration. There's no way to unpublish pages - only lock (password protect) or delete. Saving as a draft only works before the page is published - but it doesn't tell you that! If you try to save changes as a draft on a published page, it just exits the page editor without saving anything - you don't know there's no draft until you go to look for it again.

In short, unless you enjoying constant delays, frustration, and never-ending problems, don't hire AE.

Thumbnail of user anniee3
Bethany H. – Americaneagle.com Rep

Thank you for your recent post. We’re sorry to hear your recent frustrations with Americaneagle.com. It is our goal for all of our customers to be pleased with the work we do together to achieve your online success. Please reach out to info@americaneagle.com directly, as we’d like to schedule a call with you and our executive team to rectify any issues that may be happening with regards to your site. Our goal is for you to be 100% satisfied with the team you’re working with and we will do all we can in order to make sure this happens.
Thank you,
Americaneagle.com

Thumbnail of user annonymousa6
1 review
22 helpful votes
October 17th, 2018

Site had issues on a regular basis and we had to pay for fixing everything. Out of nowhere things that worked yesterday would stop and we would be forced to pay thousands to fix them. No accountability for their work. They are the only web development company I heard of with "warranty" on website. 3 months at that! Unless your budget is in thousands a month they are not a good fit.

Thumbnail of user mrjamesn
1 review
31 helpful votes
May 25th, 2017

We are a small business, spending over $60K to redesign our website. Not chump change, in my opinion. However, americaneagle.com is EXTREMELY slow to work and we've had to repeat ourselves multiple times. What's worse, they keep expecting us to do the integration work for them and are truly lazy. I would DEFINITELY NOT recommend using them for logo / design. Their work is very standard and templated. There's no thought that goes into their work. We started our integration in January and have not seen one integration on our website five months later. They've even admitted to dropping the ball, yet there have never been any resolutions or movement on our project! They keep telling us they're busy with other projects! Really disappointing.

Thumbnail of user rosek16
5 reviews
41 helpful votes
November 26th, 2012

Terrible. The "custom built" a website that was thrown together with pre-built templates and still took 3 times longer than their longest quote. Their answer? The contract said "approximately." Nothing worked as quoted in the contract and their answer was always a simple "too bad." When I demanded my money back, they used some intimidating language like "you're a small company without much money and we're highly reputable... nobody wants a lawsuit." Stay away.

Thumbnail of user jamess112
1 review
33 helpful votes
April 10th, 2013

Stay away... This is NOT a small business website design service. I wasted my time with asking for a free quote and got $25,000 for a simple e-commerce site. I almost hit the floor. This is not a "small business" friendly business and can be seen by the way they respond to other reviews. They try and insult the customer who looked like they dropped 25K on a site creation and got ripped off by calling his business a "mom and pop" business. If I spent 25K on a site designer and he called my business a "mom and pop" shop, I would immediately fire that service and find a respectful one who cares about the customer not how to insult them when they have problems with the $25,000 site that doesn't work they created.

It seems to me based on the other reviews they grab the $25,000 and then use your money to fight you with trial attorneys when you have a problem with their service.

I would stay clear from this one folks.

Thumbnail of user chrisa11
1 review
35 helpful votes
March 19th, 2011

They built me an e-commerce site thad rejected credit cards for no reason, had pages that didn't show up, and was generally a nightmare. They refused to fix it without an additional $20,000 and basically told me I couldn't sue them because they've got more money than me and I'd neve win.

Stay away! Unless you're a multi-million dollar company like an NFL team, they'll take your money and run.

Thumbnail of user charlesb52
1 review
37 helpful votes
December 24th, 2013

If you are a small business owner don't even think about using http://AmerianEagle.com to design a website. You need to review and sign two 20 pages documents before they begin to work on your site. They spend more time on the contracts than they do on the web site. They have a high turnover and keep shuffling you from one project manager to another. Their customer service is terrible. They act like they are doing you a favor to work for you.

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From the business

Americaneagle.com is a full-service, global digital agency based in Des Plaines, Illinois that provides best-in-class web design, development, hosting, post-launch support, and digital marketing services. Currently, Americaneagle.com employs 700+ professionals in offices around the world including Chicago, Cleveland, Dallas, London, Los Angeles, New York, Nashville, Washington DC, Switzerland, and Bulgaria. Some of their 2,000+ clients include FASTSIGNS, Soletrader, Stuart Weitzman, WeatherTech, and the American Management Association. For additional information, visit www.americaneagle.com.

Business History

We have not always been a global leader in web development and digital solutions. This family-owned and operated business has been tech-driven since 1978. Once focused on Apple 2 software development and office network implementations, we built our first website in 1995.

Today, Americaneagle.com is a full-service digital agency that has been dedicated to providing best-in-class web design, development, hosting, post-launch support, and digital marketing services for over 25 years. With a global team comprised of 700+ skilled professionals and subject matter experts, Americaneagle.com focuses on achieving measurable results and exceeding goals for all of our clients. Thanks to our flexibility and expertise in a wide range of online services, we have the capabilities to advance any business at any size, from start-ups to Fortune 500 companies, professional sports teams, government organizations, small online storefronts, large multi-channel retailers, and more.

Company Representative

Thumbnail of user anniee3
Bethany H.
Typically responds within 2 days

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