• Amazon Prime

Amazon Prime

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Overview

Amazon Prime has a rating of 3.14 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon Prime most frequently mention day shipping, gift card, and long time. Amazon Prime ranks 4th among Streaming Movies sites.

  • Service
    124
  • Value
    118
  • Shipping
    114
  • Returns
    97
  • Quality
    106
Positive reviews (last 12 months): 13.9%
Positive
10
Neutral
6
Negative
56
44
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What reviewers want you to know

Positive highlights

  • Amazon has great customer service and they quickly try to resolve any issue that you may have.

Critical highlights

No critical highlights yet

How would you rate Amazon Prime?
Top Positive Review

“Ok”

Brandin B.
3/23/24

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Top Critical Review

“Blackmail is their mode”

L B.
1/30/24

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72)
Thumbnail of user brandinbroadnaxvqfy
6 reviews
0 helpful votes
March 23rd, 2024

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Thumbnail of user jefft1211
1 review
0 helpful votes
February 9th, 2024

Hands of to the developers of prime link for continuously updating and improving the platform. It's clear they are dedicated to providing users with the best experience possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raninders
2 reviews
0 helpful votes
June 16th, 2023

Available for online products to purchase and keep the products safe as well asplace order at home in small period of time

Thumbnail of user austint172
2 reviews
16 helpful votes
June 2nd, 2022

This is my favorite streaming platform so far. I have been subscribed to netflix for a long time, but it only featured the films and shows that I already watched before, but most of the contents on Prime is original and fun to watch. The UI is also great I think. But they need to improve some Interfaces like the dashboard should show more contents.

Products used:
Entertainment, OTT platform, digital content.

Service
Value
Shipping
Quality
Thumbnail of user shirleys229
3 reviews
7 helpful votes
July 27th, 2023

My main complaint -when ordering the page will say "Delivery tomorrow if ordered in x amount of time" or on the payment page it will say delivery tomorrow but 9 time out of 10 when you get the confirmation it is 2 or 3 days.

Thumbnail of user seano132
3 reviews
0 helpful votes
October 15th, 2020

Great value with quality brands, I give them four star just because I always expect it to get even better... Cheers!

Thumbnail of user lm187
13 reviews
45 helpful votes
April 10th, 2019

As much as I shop online, the 2 day free shipping is well worth the yearly fee for Prime. Prime video however, needs some attention. The movies are just bad. Old and bad. They really need to work on this area. I do like the books and magazines that I get with Prime. I really want to keep people working at my local stores employed but Amazon makes shopping extremely convenient. They have whatever I want at my fingertips. One click, and it's mine. Sorry local retail personnel.

Thumbnail of user karimt15
1 review
0 helpful votes
July 9th, 2021

This site is a one stop shop basically. The only issue I had was how they charged one lump sum amount and as a shopoer I assumed that purchase were complete. I was sadly mistaken, and then the items were sent through one, by like one, and it off set my purchase and one item was returned after I charged off the card that I had used.

Products used:
Hawiian Silky Shampoo and Conditioner and Wig band

Service
Value
Shipping
Quality
Thumbnail of user sheilan11
2 reviews
13 helpful votes
October 20th, 2016

I feel like a traitor everytime I use this service since the in your face political agenda of this organization does not always concur with my own. Why oh why can't business owners separate their business and politics. I cancelled his Washington Post after 40 years to stop having a one sided agenda shoved down my throat. What happened to respecting your customers?

Thumbnail of user jasonh347
2 reviews
2 helpful votes
June 17th, 2018

It is very convenient to have access to all of the things that I would normally have to take an hour ferry ride and borrow or rent a car to go purchase.

Thumbnail of user edithb44
2 reviews
1 helpful vote
May 27th, 2018

I find it very easy to compare items with vary Amazon has. Also, I can find usually items. The two day deliver is great but I have found only time less its are Prime.

Thumbnail of user hn89
1 review
0 helpful votes
October 26th, 2020

I find it very helpful even in these unprecedented times that amazon is keeping up with its delivery on time for prime members. I got my last package on time and i am happy about it. Go with prime if you can.

Thumbnail of user tifffanyl
5 reviews
22 helpful votes
January 2nd, 2017

AmazonPrime includes 2 day shipping and free music. Both very convenient with no stress return policy on eligible items. Prime movies are also free but terrible selection. Think of the the vhs movies you would throw away, that's what is available with Prime Movie. Customer service is very helpful.

Thumbnail of user charlest542
3 reviews
2 helpful votes
October 8th, 2020

I have been using Amazon Prime for many years, it is convenient for me. Of course there were some unpleasant moments, but they were always solved

Thumbnail of user rachaels125
2 reviews
3 helpful votes
March 23rd, 2021

Prime costs $119 per year so you have to make sure you get your moneys worth. If you're not going to use it very much then it's not worth it. I live in an area where we used to have to drive long distances to get everything. People used to take a whole day of their weekend to do their shopping. A lot of time and a lot of money. So it has really changed our lives. BUT if you do prime you can't get sucked in to just browsing. If you don't know the brand you want do your hunting online, then go to Amazon and search for exactly what you want. When Amazon started it did not have so many products, and a lot of the products are now just junk. You absolutely must learn how to use the website! Spend some time and learn what they have. Don't immediately get sucked in to paying for extras, like their reading app, or movies, or music. Will you really use what they are offering, or does it just sound good. They recently got rid of one of the cheaper ways to buy food called "Pantry" and I used it a little but not that much, it did not have a lot of items that I use. Most of their cheapest stuff is on par with Kmart, so I don't want it. I want good deals on good stuff and that is just harder to find.
What I don't like is Bezos and the things that you hear about how they treat their employees. So I would prefer that they were a more socially responsible company, and environmentally responsible.

Tip for consumers:
Get someone who uses it to get you started. I’m sure there must be websites or articles on “how to” use Amazon prime. There is a lot to learn.

Products used:
The refund policy, shipping cost and refunds are all dependent on the purchaser making sure that they are always using prime (it’s not automatic), and if you accidentally buy from Amazon LLC or someone else you may be buying something that is nonrefundable or returnable. Some things appear to be damaged prior to being sent, the shipping box is in perfect condition, etc. and you might not get your money back!! This happened to me recently when I was buying a gift and it was so damaged I could not use it. It was nonrefundable / nonreturnable. So you have to be cautious and develop good habits in how you shop. Assume nothing unless you can afford to throw that money away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertw819
2 reviews
11 helpful votes
August 6th, 2018

Probably not cheap but delivery is good & ordering is easy & choice is good. Access to films & TV shows is a benefit. Very time saving because you can find what you need & have it in your hands the next day. Problems are not common but difficult to resolve. I recently ordered a 10 item offer, received 5 & all queries were unanswered.

Thumbnail of user raelyng1
12 reviews
2 helpful votes
October 5th, 2020

Whenever i want to watch something funny, horror, mystery or even romantic my first choice is to go on amazon prime. They have lots of options to choose from. There monthly subscription is also chip compare to Netflix and all.

Thumbnail of user jannaw6
4 reviews
20 helpful votes
August 16th, 2017

I use Amazon all the time, and order very frequently. I primarily use Amazon Prime it for the free two-day shipping, because it saves me so much money when I order. However, my shipment always takes three days to arrive rather than two. Otherwise, I have no complaints. The customer service is amazing, returns are extremely easy to make, and the benefits that come with Amazon Prime, like the early access to sales and the free movies and music is a very good deal.

Service
Value
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Thumbnail of user jeffk429
3 reviews
16 helpful votes
April 25th, 2020

Amazon wants you to think that they are such a helpful company. When all they are is money hungry wolves. Can you believe set the actually charge you to watch a movie in English? You can watch this movie and Swedish or German or whatever, but you cannot watch it in English without paying. In my book that's a bunch of BS.

Thumbnail of user mohdu4
2 reviews
1 helpful vote
April 16th, 2020

I always turn to Amazon for online shopping, love their amazing service. Have always got the right products at the time promised.

Thumbnail of user thomao
4 reviews
0 helpful votes
November 13th, 2020

Never had a bad experience and I buy stuff weekly. Returns are easy, always on time and the driver have been great! Great company.

Thumbnail of user lewism45
4 reviews
5 helpful votes
February 18th, 2017

10 bucks a month and its super fast delivery and discounts on certain things. I think its a good deal.

Thumbnail of user rajeshm49
2 reviews
0 helpful votes
October 26th, 2021

The movies and web series are awesome to watch in amazonprime, the quality of the video is always good.!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyt10
3 reviews
6 helpful votes
March 4th, 2015

A very good service, I must say. I really enjoy the movies featured on my Prime account. Some of them are a blast from the past, which is a good thing.
For only $79 a year, I get free movies and tv shows, (much cheaper than Netflix) Kindle books to borrow for free with no due date and free 2-day shipping. I am also having discounts on Amazon merchandise.

Thumbnail of user maryo248
1 review
0 helpful votes
December 4th, 2019

Actually an easy interface to use. I would recommend this to anyone who wants job get done as soon as possible.

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