• Amazon Prime

Amazon Prime

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Amazon Prime has a rating of 2.95 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon Prime most frequently mention customer service, credit card, and business days problems. Amazon Prime ranks 4th among Streaming Movies sites.

  • Service
    124
  • Value
    118
  • Shipping
    114
  • Returns
    97
  • Quality
    106
Positive reviews (last 12 months): 14.3%
Positive
10
Neutral
6
Negative
54
44
See all photos

What reviewers want you to know

Positive highlights

  • Amazon has great customer service and they quickly try to resolve any issue that you may have.

Critical highlights

No critical highlights yet

How would you rate Amazon Prime?
Top Positive Review

“Ok”

Brandin B.
3/23/24

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Top Critical Review

“Blackmail is their mode”

L B.
1/30/24

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72)
Thumbnail of user theresa.horton68
1 review
1 helpful vote
February 6th, 2024

I pay for monthly membership for two day prime delivery and for the past couple months my merchandise is not being delivered on time!. Above frustrated at this point. Considering canceling my membership.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk500
3 reviews
11 helpful votes
December 29th, 2023

Used to be a great thing. Now Amazon is seemingly continously raising rates, instituting fees and overall decreasing value.

Just another example of corporate greed run amok.

I'm dumping it after 5 years. F- These people.

Tip for consumers:
They're now charging return shipping. Last straw.

Service
Value
Shipping
Returns
Thumbnail of user vanessas887
2 reviews
3 helpful votes
October 14th, 2023

Amazon consistently doesn't seem to know what it's doing in regards to delivery to rural areas. It's the Walmart of the web. Where as WalMart hire anyone who has a pulse, Amazon just plainly doesn't understand about life outside of town. Announced delivery dates are 88% wrong, sometimes by 3 or 4 days. Online customer service is a joke since it's farmed out to India or Pakistan. Those people are really trying hard but don't understand the dynamics of rural life in the USA.

Tip for consumers:
Amazon seems to be spiraling down the drain. It showed real promis at first but it no longer shines brightly. Too bad.

Products used:
Food, clothing, electronics, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user unclem6
2 reviews
0 helpful votes
February 6th, 2024

Amazon has become the wh_re of streaming. I ALREADY pay to be a PRIME member, now 90 % of their content forces you to watch FREEVE with commercials, or you can buy/rent. The majority of movies are $ 19.99 to rent, or you are forced to subscribe to a channel you don't want to, to watch a short series.
AMAZON has become ALL ABOUT making as much money as possible, and providing as little new content, especially in English, as possible. Can you tell me why they charge for OLD movies, and WHY they call adding those as NEW content?
I worked for Amazon for 2 of the the worst years of my entire life. They INFAMOUSLY treat employees like crap, FORCE OVERTIME, time your bath room breaks, and every quarter increase your quota ( output in specific time intervals). I saw them fire employees who could not keep up, but keep worthless, lazy, slovenly dressed, inarticulate, anti social techies who can't construct full paragraphs to communicate without texts ( who stand at computers monitoring your production and time) simply because they had minimal computer knowledge.
To add insult, the 5 or 6 times I actually have ordered products online I could not locate elsewhere, being a Prime member DID NOTHING for me. The last purchase I made involved an hour's worth of a chat describing the delivery never being received, and when they detailed it was left on the porch ( not in the mailbox) REFUSED to replace the item though I never received it.

I am dropping Amazon for a company that doesn't take my money or FREE movie reviews for granted, who offers MINIMAL customer service simply because they are the WORLD'S LARGEST / most successful retailer, and continuously increases charges for a lesser product.

Tip for consumers:
There is no point to being a Prime member and paying a monthly fee, if EVERYTHING they have to watch COSTS EXTRA MONEY.

Products used:
Special Forces baseball cap and cell phone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ebhasson
1 review
0 helpful votes
November 8th, 2023

When they don't deliver your package (15-20% of the time) you have to wait 3 days to get a reorder or refund. It takes a while to get through to a representative. After that it's no problem getting a refund, harder to get a reorder & I have never heard of them doing an investigation meaning the cost of all the lost items is simply being passed on to us.

Products used:
For this order, Foaming Hand Soap Refill

Service
Value
Shipping
Returns
Quality
Thumbnail of user elspectacular
2 reviews
1 helpful vote
May 14th, 2023

If you want to know how good it is go open a manhole cover climb down and sit for a while
Largest collection of b and c movies there is the rating are lies ex. Howard the duck is ranked 5 of 5
It's 139 per year which is cheaper than Netflix but three content is lacking. The same movies show in every category so as to make it look larger. The app locks up allot it's slow moving to screen from screen. Prime is just another garbage streaming service from a company that only cars about purify l profit.there are less then 10 a class movies. And of course a commercial advertising prime before everything. Advice tv will soon be dead get into books.but if you can't use Netflix. Stop giving your hard earned money to a global conglomerate who gives you a garbage product. Try to give a negative review on Amazon and they delete it.

Tip for consumers:
Nothing just trying to protect citizens from wasting thier money

Products used:
Amazon prime tv

Service
Value
Shipping
Returns
Quality
Thumbnail of user cazondrar
1 review
2 helpful votes
January 5th, 2023

When prime initially started it was wonderful that you could order things with free shipping and receive whatever you order within 2 days. Not only have they raised the prices for prime, now it takes at least a week to receive your orders, and they don't care how they deliver them to us(broken, spilled, torn, not at all, etc.). And customer representative are no help because they don't care. Calling about shipping too many times will get your items delayed even longer, WITH PRIME. AND I HAVE BEEN A MEMBER FOR OVER 7 YEARS.

Tip for consumers:
Read all reviews of each item, don't pay for prime. You will never receive your items on time.

Products used:
I have purchased clothing, shoes, products, personal items, etc. The quality of the products has gotten cheaper and less reliable

Service
Value
Shipping
Returns
Quality
Thumbnail of user marka2623
1 review
1 helpful vote
March 10th, 2023

Getting pretty tired of Amazon removing features. Now they are removing previously free songs on the Echoes and putting them behind the stupid Amazon Music paywall. Fed up with them! Going to cancel Prime

Thumbnail of user davidw606
3 reviews
4 helpful votes
May 12th, 2023

I'm paying for two-day delivery, and most of the time, it's late. All I get when I call is, "Ya wanna refund?". NO! I want the Prime service I'm paying for!

Products used:
Amazon Prime Service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindar2715
1 review
0 helpful votes
August 20th, 2022

I am innately suspicious about any company that has no viable way to complain, and Amazon meets that criteria. They don't want to hear complaints. I have used Amazon and Amazon Prime for years, but lately I have had security issues with them - one of which caused my debit card to be blocked. Since this is how Amazon Prime is paid, they used another card/bank on my conveniently listed cards. I removed ALL cards from Amazon's list to resolve the issue. Now I am getting texts with links. I am not stupid! No way I'm going to trust a texted link. Phone calls can be scams as well. I really like Amazon, but this is a deal killer. If my cards are not safe with Amazon, then neither is my privacy. Amazon needs to address this - fix it and make a simple way for people to let them know it is happening. This looks way too much like looking the other way on the part of Amazon.

Thumbnail of user jamesm7646
2 reviews
0 helpful votes
October 23rd, 2022

Amazon Does Not Like Negative Reviews About The Product Imports From China Or Makes The Most Of Money.If You Report A Negative Review Form Junk Products That There Is A Lot Of Fakely Posted Positive Reviews, Amazon Review people Block Your Comments From Reaching The Customers Trying To Read It before They Buy It.
I Think This A Shame That Mr. Jeff Bezoes Has Created A Dishonest Organization That Censors Through Honest Customer's Opinion About The Product That He sells & Promotes On His Site.
I Think Every Responsible Human Being With Clear Conscience Has A Resposibilty Contributing To The Community That He Lives in, Unless Making money & Greed has Truly Removed That Sense Of Resposibilties.
I Have Been An Amazon Prime Customer for years & I Always Promoted Mr. Bezoes Achievement As A Great American Success & Well Deserved.
The Idea that He purchased Washing Post & Then Left It Entirely To it's editor Free From His & Any Outside influence, Censorship & Special interest groups -Truly Made Me To Admire Him. But Then Again Blocking The Negative Reviews Made Me To Think, If This Is The Same Bezoes Or!

Tip for consumers:
Good Idea To Read All The Comments On All Sites

Products used:
Teeth Flosser & Heading Pad

Service
Value
Shipping
Returns
Thumbnail of user slicko
9 reviews
3 helpful votes
September 1st, 2023

If no reviews of product, do not buy!
Amazon already know this product is suspect, which is why they do not provide a review option.

Tip for consumers:
A review of the product.

Products used:
"damascus" (bogus!) steel knife.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mandyb241
1 review
1 helpful vote
January 4th, 2023

It's taking longer and longer for items to get here. Even with prime items it's taking up to 2 weeks or more.

Thumbnail of user selenas44
17 reviews
1 helpful vote
December 6th, 2021

Premetto che si tratta di una recensione esclusivamente per il servizio Prime e metto in chiaro da subito che quanto pagato non vale il servizio reso al cliente. Amazon infatti spinge a iscriversi a Prime primariamente per poter avere la consegna gratuita, ma in realtà tale modalità di consegna gratuita avviene solo per un certo numero di prodotti in vendita su Amazon, non certo per tutti quanti (probabilmente solo un 20-30% dei prodotti presenti su Amazon beneficiano della spedizione gratuita), e in ogni caso si può sempre avere la spedizione gratuita se si acquistano beni per un importo superiore a 29 €, a prescindere da Prime. Tra l'altro la consegna è sì gratuita, ma può spesso accadere che diversi acquisti non vengano nemmeno consegnati - in tal caso occorre chiedere prontamente la risoluzione del contratto d'acquisto e la restituzione dell'intera somma pagata - oppure arrivino in giorni differenti da quelli dichiarati da Amazon. Viceversa, andare a ritirare i prodotti presso un Amazon hub può essere comodo ma è poco indicato per quanto riguarda prodotti pesanti e/o ingombranti. Prime Video, offerto con l'abbonamento Prime, è poi la pay TV di Amazon che serve a invogliare a essere clienti Prime, rivelandosi però tendenzialmente limitata. Molti dei film disponibili si trovano già in rete gratuitamente - ad es. Su YouTube, Dailymotion, FB o RaiPlay - e per altri, così come per serie tv e altri programmi serve pagare un abbonamento a parte, addizionale rispetto a quello Prime di base. Ma anche il database di contenuti disponibili non è vastissimo e in un anno si riesce già a finire l'intero catalogo. A patto che si riesca a vedere. Infatti talvolta accadono degli errori di riproduzione video, per cui non si possono visionare i video, oppure quando si mettono in pausa, si chiude il browser e si rimettono in play una volta riacceso il browser, viene perso il punto in cui si era rimasti a visionare il video. Ma un limite assai rilevante è che molti contenuti non sono nemmeno in italiano, e al limite si possono solo avere i sottotitoli in italiano. Ma è possibile che un'azienda delle proporzioni di Amazon non sia in grado di assumere 4 doppiatori?!
In conclusione Prime può essere utile esclusivamente laddove si abbia necessità di acquistare veramente molti articoli su Amazon, ma nella maggior parte dei casi può anche solo bastare la prova gratuita di un mese di Prime, da disdire tramite il proprio account Amazon il giorno prima del rinnovo.

Thumbnail of user philn13
40 reviews
95 helpful votes
July 29th, 2022

After years of being an Amazon Prime member - buying and returning items with no problem, we have noticed a disturbing trend in the last six months. After issuing a credit, they have re-billed the amount credited stating they never received the return. Of course, the burden of proof is on us, and we have had to gather the pertinent information, make a call, and provided proof of our return. Coincidentally, it appears the returns that have been questioned have often been returned to Whole Foods, Kohl's, or the return was shipped to a local warehouse. The point of this post is to be aware! Amazon appears to be losing its focus on customer service.

Tip for consumers:
Make sure you check you e-mails for re-billings, and check your billing and Amazon account on a regular basis.

Products used:
This concern refers to Amazon's return processing and/or losing returns.

Service
Shipping
Returns
Thumbnail of user sweetcarolinayosoy
1 review
1 helpful vote
April 15th, 2023

Amazon prime is not worth it any longer. They don't provide prime benefits especially with shipping next day orders come in two to three days. It's ridiculous and a total waste of money. Plus they outsourced their customer service so the reps you get are like robots. No more friendly, caring reps. Don't waste your time or money.

Tip for consumers:
Refunds depend on what you buy and whether vendor offers refunds.

Products used:
Home products

Thumbnail of user nicw4
5 reviews
9 helpful votes
July 1st, 2016

I purchased something on Amazon that went down by $50 three weeks later... Amazon would not price match. If I had used my Visa or Mastercard... those companies would have price matched for me, but because I used Amazon's store card for payment and they won't do anything for me I've lost out. The item was too big to return... just food for thought when using their store credit card.

Thumbnail of user dexters41
17 reviews
32 helpful votes
May 14th, 2018

Cannot verify phone number on my account! Had to change my phone number because of multiple phishing and robocalls. Called Amazon to attempt to give them my correct number... was told this number belonged to an old customer and that there is/was no way of taking their name off my account! Absolutely amazing that a company of this size cannot have their software programmed into one that protects their customers. First, with Amazon, you were forced to use their own bank (Synchrony) and they would not allow payments from Paypal, now they cannot remove someone from your account that should have never been there in the first place. Hopefully, nothing will come from this yet with the world today I hope they are insured! Protect who is on your account!

Tip for consumers:
Prime is great, however, unless you use it multiples of times to get your money back!! You also need to verify their prices!!

Thumbnail of user tiffanyr455
1 review
0 helpful votes
January 24th, 2022

The delivery quality from prime has really gone down. The last three things, from three different sellers, I ordered had delivery issues. The 1st and 3rd order went to wrong address. I had to track them down and was able to based on the pictures the delivery driver took. My apt # ends in a W, they delivered it to E both times and the doors are marked. Never had issues before. The 2nd item, Fedex was used and I never got it at all. I got a email saying it shipped on the Jan 14th, 2022 and expected delivery was between the 18-22 of Jan, 2022. Well I checked the Status on the 18th on Jan and said it was delivered on the 14th of Jan. I had not seen any package, so I check around the building and no package. I am blessed to stay in a place, where we don't have package bandits. There have been packages sitting for weeks and no one will mess with it, so I know no one took it. I reached out to the seller and they was very nice and gave me a refund. I put in a claim with useless Fedex and they tell me that it said delivered and closed the case. How can something ship and be delivered same day and its coming from two very different states? That should have been a alert inept Fedex. For e it was not about the money, it was the product I wanted.

Tip for consumers:
When it comes to delivery, try to use a Amazon pick up location. I am told that is safer option for getting your items.

Products used:
David Sunflower seeds.

Service
Value
Shipping
Thumbnail of user ashleyb880
2 reviews
1 helpful vote
November 1st, 2020

I've been doing ceaco Thomas kinkade puzzles for years and the puzzle pieces are way different now dont like it.

Thumbnail of user dannyc21
2 reviews
0 helpful votes
November 3rd, 2021

When it comes to content, they are up to par with the others but the apps when the apps for other shows means your $10 subscription can become $20+ easy.

Thumbnail of user laceys20
7 reviews
27 helpful votes
September 20th, 2017

For the past 9 months or so, I have noticed that the Prime filter and label is useless. When in a hurry, I use the Prime filter to only browse items that I know will arrive within 2 days. I then purchase the items and check out. Only later, on my email receipt do I notice that the shipping is 3-20 days, not the two days promised by Prime. At first I thought the mistake was mine, but as I continued to shop and continued to only add items to my cart that were labelled shipping via Prime, I noticed this was a common occurrence. Looks like Amazon is engaging in a bait and switch, which I don't appreciate. I pay for Prime to get 2 day shipping. If I knew shipping speed for crayons or school notebooks was actually 20 +days, I would never buy them on Amazon.

Thumbnail of user chetnat
3 reviews
0 helpful votes
May 26th, 2020

Delivering time is ok but every time I order a book it comes damaged, just like receiving an old one product. You should wrap the books in bubble or protection before you ship books I have been having a problem almost every single time.

Thumbnail of user cliffc16
14 reviews
52 helpful votes
April 29th, 2018

My experience with Amazon:

1) When I bough my first Kindle I bought a beautiful cover from Amazon. The quality of the cover is $#*!, showing signs of wearing several months after I purchased. So every time I see it or handle it I'm disappointed.

2) With Amazon Prime TV they give you enough of a series included with prime to get you hooked then make ya pay for each episode or wait years for Prime access.

3) Product quality from its vendor's very from good to $#*!. Example, bought batteries for my phone they were crap. The vendor replaced them with more crap several times. It seems if Amazon is making money and it is legal they do not care about the quality of their vendors/sources.

4) On their website they hide things you need (like your list of books on your Kindle) they've moved it several times making it harder to find each time.

I personally prefer doing business with companies I can count on for high quality products and services. With companies like eBay & COSTCO providing GREAT Customer service, long term well reviewed vendors and products why settle for mediocre at best.
I canceled my Prime account over a year ago, just given a free month membership with a purchases. Will do further analysis and decide if they've improved.

Tip for consumers:
Check out other onl-ine sources like eBay or COSTCO before doing business with Amazon

Service
Value
Shipping
Returns
Quality
Thumbnail of user chelseal24
Chelsea L.
1 review
12 helpful votes
January 2nd, 2017

If you want Amazon Prime for any reason other than the so called "2 day shipping," don't bother. "Thousands of movies and shows," but ones you actually want to watch? Forget it, $2.99 an episode. Want to read the good books on kindle? That'll be 10 more dollars a month. And, is it a busy time of year? Yeah, you can forget that two day shipping, too. I was completely in love with Amazon before I started paying a hundred dollars a year for basically the same thing I was getting before. I will say, if you're a super shopper, I'm sure it's totally worth it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Amazon Prime?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Amazon Prime?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business