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Amazon Prime

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Overview

Amazon Prime has a rating of 2.4 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon Prime most frequently mention customer service, credit card, and business days problems. Amazon Prime ranks 4th among Streaming Movies sites.

  • Service
    123
  • Value
    117
  • Shipping
    113
  • Returns
    96
  • Quality
    105
Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
0
Negative
18
45
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How would you rate Amazon Prime?
Top Positive Review

“Amazon Prime Video is my go-to streaming service”

Nat G.
3/29/24

Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Top Critical Review

“I found that M-E-R-S-E-Y-H-I-P.C-O-M was the best firm. I got in touch with them right away”

ANTOINE S.
10/26/24

I had put my hard-earned cash into this broker with the intention of turning a profit. But when I made some early gains, I had several problems when I tried to take my money out. My repeated demands were met with absurd explanations from the broker. In a desperate attempt to get help, I turned to an industry expert, who suggested that I get in touch with a specialized company that recovers assets from scams and frauds like mine. After a thorough examination, I found that M-E-R-S-E-Y-H-I-P.C-O-M was the best firm. I got in touch with them right away and gave them the rundown. They committed to doing all within their power to assist me in getting my money back with the least amount of effort.

Reviews (477)

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customer service (72)
Thumbnail of user lm187
13 reviews
45 helpful votes
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April 10th, 2019

As much as I shop online, the 2 day free shipping is well worth the yearly fee for Prime. Prime video however, needs some attention. The movies are just bad. Old and bad. They really need to work on this area. I do like the books and magazines that I get with Prime. I really want to keep people working at my local stores employed but Amazon makes shopping extremely convenient. They have whatever I want at my fingertips. One click, and it's mine. Sorry local retail personnel.

Thumbnail of user keithw1210
1 review
4 helpful votes
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September 5th, 2023

Amazon prime more and more times do not arrive as advertised. This has happened to me more than once. Today I received notice that my order would arrive before 8 or 10 pm depending what you read or what customer service claims. My package is currently tied up in an Amazon facility in Kentucky. I live in the Cleveland area. It is now 1500 local. There is no way that package will arrive today
When I called amazon they gave me some weak excuse saying the package is still due to arrive today but if it doesn't it will within 2 or 3 days. This is simply unacceptable service for something you pay for faster delivery. Amazon prime is really become very disappointing. I will probably start purchasing from local brick and mortar stores instead. I rated their service with 1 star but 0 star on this service is closer to the truth⁷

Service
Shipping
Thumbnail of user lindac198
2 reviews
4 helpful votes
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July 21st, 2016

Joining Prime was the best decision I made! I can shop from home and get free two day shipping with my prime membership plus free videos to watch on my TV.

They have great prices and it makes shopping for the holidays and birthdays a breeze. For a busy working mom and grandma this makes my life easier. I only received one order missing something and it was refunded within 48 hours. I have shopped online with Gap, Wal Mart, The Children's Place and Academy Sports and had horrible problems with every order. But Amazon is awesome and worth the membership!

Thumbnail of user jamesw1540
1 review
15 helpful votes
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November 23rd, 2019

Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you
1. No signature has not to been obtained.
2. Tracking info states delivered to a (shed) I don't have a shed.
3. Amazon told me to wait for 72+ hours.
4. I need a crime number from the police.
5. Check with neighbours.
6. Reported missing item to the police I have a crime number.
AND STILL NO REFUND. County court proceedings now!
Please see the Consumer Rights Act 2015 Amazon liable

Thumbnail of user oshaneh
2 reviews
1 helpful vote
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July 20th, 2015

Shopping has never been easier for only $99 a year or $49 For students with. Edu email amazon prime is an excellent add on for any online shopper who's looking for the best products with the best shopping experience! And the best customer care ever always there 24/7 serving you the fullest and resolving every query! Just one click after subscribing and your products are delivered within two days what more could you ask for?. Or pay a little extra for one day shipping

Thumbnail of user sm682
18 reviews
60 helpful votes
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July 4th, 2015

AmazonPrime has transformed the shopping (and viewing) experience. And for the consumer, mostly for the good.
However, you must pay attention as you may be tempted by other vendors who offer the same product, on the Amazon website for a lower price, including shipping.
Often there are hidden costs when it comes to returns.
These can e buried in "About Us" info about the vendor.
I was surprised by a fee for restocking (10% of the cost of the merchandise) that when added to the shipping, came to almost $20!
To their credit, when I contact the vendor and expressed displeasure, the fee was taken off, but Amazon should not host vendors who are not front and center with these policies.
AmazonPrime is another story-great service-just keep in mind that when you wander from Prime, you must be very, very careful about the fine print!

Thumbnail of user garyc53
10 reviews
18 helpful votes
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May 1st, 2015

I buy a lot of stuff online at Amazon. From cleanser and stainless steel pot scrubbers to lamps and furniture. Most of the time the transactions are easy, smooth and delivery is usually within two days. Once in a while I've had problems with the product. I even had a lamp that I didn't open until after 30 days return limit and they STILL sent out a replacement and took the new one back. I can't say enough about Amazon. After having horrible trouble with another website, I've vowed to stick with Amazon for most of my online purchases. I can't express how great they are at returns and making it just easy and hassle-free to do business. "Problems" are no problem at all. And I get movies and TV shows with Prime, also... some are free. Can't beat it.

Thumbnail of user kokor6
1 review
2 helpful votes
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October 8th, 2022

Being a Prime Amazon member is complete BS. Deliveries are late. Drivers are careless. Groceries are garbage. Very low quality selection of foods. Most items are overpriced compared to local Supermarkets. Whole Foods shopping is a joke. They still charge you for delivery $10. Plus Driver tip.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jefft1211
1 review
0 helpful votes
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February 9th, 2024

Hands of to the developers of prime link for continuously updating and improving the platform. It's clear they are dedicated to providing users with the best experience possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timb1607
1 review
10 helpful votes
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August 4th, 2023

I pay for prime for fast delivery which is nonexistent at this point then they are selling third party and when it all falls apart amazon says deal with the third party(jegs) who also suck. Here's a 10 dollar credit, I have 10 hours over a two week span trying to solve just this one of many issues and still don't have what I ordered but I do have a 10 dollar credit

Tip for consumers:
Shipping times and delivery suck

Products used:
Car parts (the ones that were not trash)

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardj386
2 reviews
13 helpful votes
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October 25th, 2019

I have been an on-line Amazon Prime shopper for some time now and love the 'no hassel' policy. Strange as it may seem, I have not experienced a negative transaction with Amazon Prime. Even when I had ordered a pair of wrong-sized shoes, they were most efficient in helping me with the return shipping and the subsequent ordering correction. Bravo!

Tip for consumers:
Go for it and have fun shopping - just be sure to set limits for yourself.

Products used:
Too many to list here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user garrettb14
4 reviews
1 helpful vote
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March 4th, 2015

I was hesitant to sign up for the service since it has an annual fee but the cost is easily made up after a couple great purchases and the time you save going to stores. Returns and exchanges are super easy. Really happy about it all.

Thumbnail of user tifffanyl
5 reviews
22 helpful votes
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January 2nd, 2017

AmazonPrime includes 2 day shipping and free music. Both very convenient with no stress return policy on eligible items. Prime movies are also free but terrible selection. Think of the the vhs movies you would throw away, that's what is available with Prime Movie. Customer service is very helpful.

Thumbnail of user lindar2715
1 review
0 helpful votes
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August 20th, 2022

I am innately suspicious about any company that has no viable way to complain, and Amazon meets that criteria. They don't want to hear complaints. I have used Amazon and Amazon Prime for years, but lately I have had security issues with them - one of which caused my debit card to be blocked. Since this is how Amazon Prime is paid, they used another card/bank on my conveniently listed cards. I removed ALL cards from Amazon's list to resolve the issue. Now I am getting texts with links. I am not stupid! No way I'm going to trust a texted link. Phone calls can be scams as well. I really like Amazon, but this is a deal killer. If my cards are not safe with Amazon, then neither is my privacy. Amazon needs to address this - fix it and make a simple way for people to let them know it is happening. This looks way too much like looking the other way on the part of Amazon.

Thumbnail of user tinalouisel
17 reviews
104 helpful votes
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August 18th, 2018

So... I live in Hawaii where everything is more expensive because of shipping charges. For instance, you can expect to pay $8 for a gallon of milk or a loaf of bread at the grocery store. So the monthly cost of my Amazon Prime subscription is a mere fraction of what I'd have to pay for shipping on virtually any online purchase. It's a must have for me. Plus the Prime video and music streaming service is a real bonus... and really makes me want to reconsider my Pandora and Netflix memberships.

Very highly recommended!

Thumbnail of user tiffanyt10
3 reviews
6 helpful votes
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March 4th, 2015

A very good service, I must say. I really enjoy the movies featured on my Prime account. Some of them are a blast from the past, which is a good thing.
For only $79 a year, I get free movies and tv shows, (much cheaper than Netflix) Kindle books to borrow for free with no due date and free 2-day shipping. I am also having discounts on Amazon merchandise.

Thumbnail of user jessb47
2 reviews
3 helpful votes
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December 13th, 2015

I love Amazon! They truly have the best customer service. They are friendly, understanding and always fix the issue. When my order came broken, they sent me another one overnight and refunded the cost. The site has anything you could think of at great prices.

Thumbnail of user daves121
21 reviews
25 helpful votes
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February 2nd, 2015

Love Amazon Prime. We have a cabin that is off the grid so most everything needs to come in on a truck. Well, Amazon is our best friend when were out there. With Prime, we get two day shipping and if it ships Fedex, they will deliver right to our door, two track and all.

Thumbnail of user austint172
2 reviews
17 helpful votes
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June 2nd, 2022

This is my favorite streaming platform so far. I have been subscribed to netflix for a long time, but it only featured the films and shows that I already watched before, but most of the contents on Prime is original and fun to watch. The UI is also great I think. But they need to improve some Interfaces like the dashboard should show more contents.

Products used:
Entertainment, OTT platform, digital content.

Service
Value
Shipping
Quality
Thumbnail of user robertw819
2 reviews
11 helpful votes
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August 6th, 2018

Probably not cheap but delivery is good & ordering is easy & choice is good. Access to films & TV shows is a benefit. Very time saving because you can find what you need & have it in your hands the next day. Problems are not common but difficult to resolve. I recently ordered a 10 item offer, received 5 & all queries were unanswered.

Thumbnail of user celinea1
2 reviews
3 helpful votes
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June 5th, 2015

Amazons Great. My biggest issue was that the free shipping was slow, but Prime now just works perfectly. Now I order when I need something & I do not have to try to batch things together into larger orders. Amazon is reliable & fast.

Thumbnail of user liddys
1 review
0 helpful votes
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August 30th, 2021

Rapunzel was not black. It is annoying to me how many ads depict characters out of 'actual reality' just to appease a race which is destructive and violent. Someone tell Disney that Cinderella and Snow WHITE are not black. Even children are asking questions.

Thumbnail of user hn89
1 review
0 helpful votes
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October 26th, 2020

I find it very helpful even in these unprecedented times that amazon is keeping up with its delivery on time for prime members. I got my last package on time and i am happy about it. Go with prime if you can.

Thumbnail of user billy.luther3
2 reviews
9 helpful votes
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August 19th, 2023
Verified purchase

I have order several items the past 2 weeks and they never arrive on time. The fulfillment center is 90 miles from my house and all customer service can tell you that it's delayed in transit. Amazon tracking says the items left the fulfillment center and is delayed in transit. Why does it take them 2 to 3 days to travel 90 miles.

Service
Value
Shipping
Thumbnail of user rebeccaw37
2 reviews
1 helpful vote
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September 28th, 2015

I find everything I need for 20+ Aquariums in my house and on my patio!
From simple filters cartridges to Gallons of Stress Coat for chlorine removal or big 75 gallon hang-on filters.
I keep many different kinds of fish and they have everything I need and use on a monthly basis at very reasonable prices!
Much better than any pet shop!

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