• Amazon

2022 SITEJABBER AWARD

Amazon

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Amazon has a rating of 3.26 stars from 10,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.

  • Service
    1382
  • Value
    1294
  • Shipping
    1305
  • Returns
    1145
  • Quality
    1236
Positive reviews (last 12 months): 20.6%
Positive
112
Neutral
43
Negative
389
780
See all photos

What reviewers want you to know

Positive highlights

  • The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful.
  • I love Amazon because they get my orders here fast and it's free shipping, they take good care or my orders
  • 2022 Customer Choice Winner

Critical highlights

  • Had this defective computer for over a month, finally disputed charges on my credit card.
  • After discovering the delivery date, I tried to cancel - two hours after I ordered.
  • My id was stolen and used to open an Amazon account.
How would you rate Amazon?
Top Positive Review

“Amazon went above and beyond.”

Michael S.
2/2/24

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Top Critical Review

“Shipping is expensive”

Antoinette B.
1/20/24

Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.

Reviews (10,450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1631) love amazon (777) credit card (200) return policy (173) delivery date (104) shopping experience (141) amazon account (79) gift card (130) phone number (66) shopping site (128)
Thumbnail of user michaels12496
1 review
0 helpful votes
February 2nd, 2024

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Tip for consumers:
The manufacturer substituted a soap dish for the drinking water faucet. I asked Amazoncustomer service for a free $32 drinking water faucet. They refunded the $280 sink and told me I could keep the sink for free but I would have to buy the $32 faucet. That's above and beyond.

Products used:
A $280 sink.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoodede
72 reviews
27 helpful votes
December 28th, 2020
Verified purchase

I love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!

Thumbnail of user sunnycheenud1719
2 reviews
0 helpful votes
March 2nd, 2024

Discover the refreshing efficacy of Garnier SkinActive Micellar Cleansing Water. Formulated for all skin types, this 3.4 fl. Oz. Bottle offers gentle yet powerful cleansing. Micellar technology effortlessly lifts away dirt, oil, and makeup without harsh rubbing or rinsing, leaving skin clean and revitalized. Its non-comedogenic and fragrance-free formula respects skin's natural balance, making it suitable for sensitive skin. Whether at home or on-the-go, this versatile cleanser provides a quick and convenient solution for a radiant complexion. Embrace the simplicity of effective skincare with Garnier SkinActive Micellar Cleansing Water, your everyday essential for healthy, purified skin.

Tip for consumers:
Basically, there is confirmation of genuine products and no duplicacy.

Products used:
Pears soap, aloe vera shampoo, garnier moisturizer cream ...

Thumbnail of user kattiec6
2 reviews
1 helpful vote
September 20th, 2021

Anytime any where amazon has you covered. They provide an excellent service to all of your buying needs. I literally can say they have excellent return agreements and just over all speedy shipping. Most places do not ship as often and quickly as Amazon. Amazon is my number one go to site for clothing and pretty much any need. The site is eye catching and will get your attention to them lightening deals. Just such Amaze-on!

Products used:
You name it I probably got it on Amazon.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaliyahd19
1 review
1 helpful vote
January 20th, 2024

I am keeping this review short and sweet. I often have many bad experiences with retail companies and their poor customer services, but Amazon always comes out on top. Their excellence in customer care makes me favour shopping on their site over anywhere else.
The shipping times are super fast and even on a Sunday too. I have never had any issues with opened or stolen packages from the couriers. If items have been faulty, the incorrect size, or not to my taste, it is free to send back on a majority of items.
The products are packaged really well and I re-use all the boxes to store or ship things.
The staff hired to take calls are very charming, knowledgable and empathetic. I cannot fault the company or suggest any ways to improve.
No other company can compare!

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenpri777
2 reviews
2 helpful votes
January 6th, 2024

This is my favorite store for buying books, at least once a month I order a new book. Every time it is delivered quickly, even faster than the stated deadline. The books arrive in good condition

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmyr45
8 reviews
24 helpful votes
October 19th, 2023
Verified purchase
• Updated review

Because Amazon is so vast you can find pretty much anything you need on their website. To that end I was looking for a way to avoid slipping and sliding on the inevitable ice sheets we get each year in New England. While browsing the Amazon site I found what I was looking for "car tire studs" Normally used in vehicle tires to help cars keep a grip in icy road surfaces and just the thing I needed to help me keep my balance. I had a new pair of boots also from Amazon that have very thick soles which would easily take the 12mm stud length. The result you can see in the picture attached to this review. Now I just have to wait a few weeks to test them out!

Products used:
12mm tire studs

Service
Value
Shipping
Returns
Quality
A great shopping experience! But recently less so
October 31st, 2017
Verified purchase
• Previous review

Update 10-26-2022
Things are changing at Amazon and not in a good way. As I state below I have been a satisfied customer of Amazons since 1999 placing an average of 200 orders per year. Lately I have noticed some very strange and unacceptable changes in Amazons policies, changes that seem to be being keep secret. First the free return of some items faulty or otherwise will now incur a UPS pickup charge of $7.99. This seems to apply to small electrical goods like computer mice or light switches not larger items. They also give an option to drop off your return at a local drop point which in my case is some 34 miles away. The cost of gas in most cases would exceed the cost of these small electrical items. So much for free delivery and return as noted on all these items Amazon listings. As a Prime member I object to this charge especially as items I return are almost exclusively faulty!

Next we have the strange case of missing reviews. It seems like Amazon is aggressively censoring reviews even 5 Star reviews, which are being withheld without reason or notification. I recently sent in a 5 Star review with a video and images, after 5 days I had not heard back from Amazon and decided to resend the review. When I tried to resend I was redirected to a page which basically said we are not accepting reviews on this product from this e-mail address? I re checked my submission and could find absolutely zero reasons for my review to be declined, no watermarks or links to sites no bad words only a glowing report on a great product. I contacted Amazon via the supplied e-mail link and after 3 weeks no reply. A customer service agent gave me another e-mail to try and again no reply as to why this review has been declined. Now while I 100% agree Amazon has the absolute right to decline reviews I believe it would be in their interest to educate customers as to why these things happen. Instead reviews like this tend to proliferate the web.

I have a third issue regarding seller reviews and how Amazon keeps sellers from getting bad reviews by taking responsibility for delivery, but that will necessitate a much longer review at a later date.

Original review
I have been using Amazon since 1999 and rarely had cause for complaint. Prices seem reasonable and product selection is second to none. Most of my YouTube videos which are about 3D printing, woodworking and airbrushing have some or all of the materials purchased from Amazon. Whenever i do a remodel project i search Amazon for furniture or as in my most recent kitchen update, appliances. Sadly living in New England presents delivery issues which makes being a member of Prime pretty much useless (most delivery take more than 4 days with Prime). Other than that i find Amazon to be an excellent company to deal with.

Tip for consumers:
Check if Amazon is charging you $7.99 for a UPS pickup and if so call customer service and let them know how you feel about this recent policy change

Products used:
3D Printing Filament, Kitchen appliances.

Service
Shipping
Returns
Quality
Thumbnail of user candyw106
8 reviews
0 helpful votes
August 24th, 2023

I like buying from Amazon. They offer some of the best deals that you can find online. Now I shop on Amazon at least once a month.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yongl22
2 reviews
4 helpful votes
June 14th, 2021

Good value (including prime video, Amazon Photos …), great customer service, very convenient ( love the Whole Foods grocery free delivery), good products ( Alexa is one of our favorite, can't live without it).

Thank you

Thumbnail of user keithblandureagus
2 reviews
0 helpful votes
August 31st, 2023

I am completely satisfied with my auto parts order from Amazon. The order came quickly and all parts were in excellent condition. The excellent selection and ease of shopping make Amazon my preferred place to buy auto parts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianaroofburgess
2 reviews
0 helpful votes
December 5th, 2023

I love shopping online with Amazon. You can find just about anything you want or need. The site is easy to navigate

Products used:
Gardening tools and seeds

Service
Value
Shipping
Returns
Quality
Thumbnail of user joew1417
2 reviews
7 helpful votes
August 21st, 2023

Convenience of shopping online with very reasonable prices and outstanding delivery of purchased items. Tremendous customer support with very courteous and professional staff. I only wish I had bought stock in the company when I first became a prime member and realized they were an outstanding company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ireneb192
2 reviews
0 helpful votes
July 12th, 2021

Good evening, Happy Monday!
I just got done talking to Pat Y. I wanted to informed you that he is an EXCELLENT customer service to work with (10 stars). He was so polite and nice. He went above and beyond and was very professional. He definitely knows his job/business. If I could, I would continue to use him for any online inquiries. His answer were clear and where necessary detailed enough for us to make informed decisions quickly about purchasing another pair of shoes.

Great hire manager. He definitely deserve a raise.

Thumbnail of user ceciliam6
5 reviews
34 helpful votes
October 31st, 2023

Purchased a wig on Amazon 10/11/2023, look good when I opened the bag. 10/31/2023 took the wig out to wear to an event 10/31/2023 tried to style the wig and found BUGS in the layers underneath. Put the wig outside Had to call amazon 3 times spoke with at least 7 people in the span of 2hrs. I refuse to transport the bug infested wig in my car spoke with supervisor, ok ups will pickup, check confirmation email (item sent by mistake so no refund will be issued) $60.85) called back, ok ups pick and refund will be issued. Checked email again now they're charging me shipping for the bug infested wig, refund now ($52.65) call back again in order to get a full refund I would have to take the bug infested wig and drop it off at WHOLE FOODS. Have been a PRIME MEMBER since 2014 that ends as soon as I get my money back.

Thumbnail of user carlos.rodriguez
1 review
0 helpful votes
October 13th, 2023
• Updated review

I ordered a pair of wireless headphones from this website and I am very happy with my purchase. The headphones arrived on time, in good condition, and with all the accessories included. The sound quality is excellent, the battery life is long, and the design is sleek and comfortable. The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful. I would definitely recommend this website to anyone looking for quality products at reasonable prices. This is one of the best online shopping experiences I have ever had.

Good service
September 4th, 2023
• Previous review

I love amazon, always on time, profession custumer service, fast refunds. Its my preferred place to shop online.

Thumbnail of user urvashisingh122t
1 review
0 helpful votes
September 30th, 2022

I'm a business owner that wants to grow his company and needs to

Communicate with a huge number of people. Global Trade Plaza was the

Platform that enabled me to realize that I can find the right prospects across

The world and boost my sales. Many of my clients are now delighted with my

Products and services all around the world. I must suggest Global Trade Plaza

As they provide 100% genuine leads and quality service that you won't regret

Making a choice.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user nebeb
1 review
0 helpful votes
March 13th, 2020

Good Commerce platform. I created a account on amazon 3 months ago and many time spent on their website and got very reliable product.

Thumbnail of user rosariesfromadeliese
11 reviews
6 helpful votes
October 10th, 2022
Verified purchase

I've been fortunate not to have many issues with amazon and I've been a customer since they were mostly a bookseller.

When there have been issues, they have been resolved. For example, ordering a food item with a bad expiration date, or a package destroyed by a carrier.

When you get something that's damaged or defective, online returns have been effortless and they usually offer UPS pickup for these situations.

Prime has been a little dodgy. The two day shipping is not really a thing. However, many items are shipped far faster than they would be from many retailers. The annual Prime fee is worth it to me because I use amazon weekly.

Unfortunately the search results are full of third party fly-by-night resellers and trashy fast fashion and other sus products. Usually I only order items sold by amazon, not third parties, though a few third parties are trustworthy, such as Theo Chocolate and Neilsen-Massey. These are well established businesses not resellers going by weird made up word names.

Overall, I trust amazon and rely on them constantly for items not available locally.

Tip for consumers:
If you order a lot, Prime is worth it. Order items sold by amazon and avoid suspect resellers.

Products used:
Too many categories to list, practically anything and everything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mdsaiham1122
1 review
3 helpful votes
May 27th, 2023

I have been a loyal customer of Amazon for several years, and I must say that my experience with this online retail giant has been nothing short of exceptional. From the vast selection of products to the seamless shopping process, Amazon has truly set the standard for online shopping.

One of the most impressive aspects of Amazon is its unparalleled product range. Whether you're looking for electronics, clothing, home appliances, or even niche items, you can be sure to find them on Amazon. The platform offers an extensive catalog with millions of products, ensuring that customers have a wide variety of options to choose from. Furthermore, the product descriptions, customer reviews, and ratings provided by fellow shoppers are incredibly helpful in making informed purchasing decisions.

The user interface of the Amazon website and mobile app is remarkably intuitive and user-friendly. Navigating through different categories, searching for specific items, and filtering results is effortless. The streamlined layout ensures that the shopping experience is smooth and enjoyable. I particularly appreciate the personalized recommendations and suggested items based on my browsing and purchase history, which have often led me to discover new products I wouldn't have found otherwise.

Shipping and delivery have always been prompt and reliable with Amazon. The company's commitment to efficient logistics is evident in the timely arrival of packages, and the ability to track shipments in real-time provides added convenience and peace of mind. I have rarely encountered any issues with deliveries, but on the rare occasions when I did, Amazon's customer service team promptly resolved the matter to my satisfaction.

Another highlight is Amazon Prime, a subscription service that offers a multitude of benefits. From expedited shipping to exclusive deals and access to Prime Video and Prime Music, the membership program enhances the overall shopping experience. The convenience of two-day or even same-day delivery on eligible items has been a game-changer, especially when I needed an item urgently.

Furthermore, Amazon's dedication to customer satisfaction is evident in its hassle-free return policy. In case of any concerns or issues with a product, the return process is straightforward and efficient. I have never encountered any difficulties when returning or exchanging items, and refunds have been processed promptly.

In conclusion, Amazon has undoubtedly revolutionized the world of online shopping. Its extensive product range, user-friendly interface, efficient shipping, and customer-centric policies make it a go-to platform for millions of shoppers worldwide, myself included. With Amazon, I have the utmost confidence that my shopping needs will be met, and I highly recommend it to anyone seeking a convenient, reliable, and enjoyable online shopping experience.

Note: This review is based on my personal experience as of September 2021, and the current state of Amazon's services may have evolved since then.

Thumbnail of user ac1074
8 reviews
4 helpful votes
November 21st, 2022

I have recently lost a loved one, that had prime membership, and I was a member underneath it. In the process of leaving our deceased one's prime household. It then locked me from moving in with a different family member.

I reached out to Amazon, to see if they could do anything about it. The Live Chat Rep was so nice and went ahead to unlock my account to go under a new prime household.

It is moments like those, I am grateful to amazon and their customer service. In that moment, I felt more than just a number.

Tip for consumers:
I recommend to shop here for anything online first. They have a lot of great policies, and other companies should take notes.

Products used:
Prime Membership Household Feature

Thumbnail of user glennmarissa555
1 review
2 helpful votes
May 7th, 2023

I had a trip to go to the beach and i didn't want to bring a big duffel bag so i went on Amazon and i can across this duffel bag & it was pretty small but it fit a lot of clothes for a one week. I recommend this duffel bag. I didn't like how the straps were but overall it was good.

Products used:
Duffel bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisk153
5 reviews
0 helpful votes
March 7th, 2024

The watch I purchased from Alibaba had an average quality, but the delivery process and the seller's service were excellent. While the quality of the watch wasn't exceptional, it was still functional and served its purpose adequately. However, what truly impressed me was the seamless delivery experience and the exceptional service provided by the seller. The watch arrived promptly and was well-packaged, ensuring it was protected during transit. Additionally, the seller was responsive and helpful throughout the purchasing process, addressing any concerns I had promptly. Despite the average quality of the watch, I would consider purchasing from this seller again due to their outstanding service and efficient delivery.

Products used:
the watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacko539
1 review
2 helpful votes
July 3rd, 2023

The annual membership for Prime is ridiculous. I refuse to pay it anymore just to get free shipping. How does Prime free shipping with that kind of annual fee make sense? I have moved so much of my business the past few years to Ebay, which has some better prices at times and lots of free shipping options. And delivery is surprisingly fast. I will still do "some" buying at Amazon, but only when I am able to accumulate $25 worth, which isn't that often. Also, I don't get as many PERKS with Amazon gift cards as I would with any others at my local grocery stores.

Service
Value
Quality
Thumbnail of user giovannih16
5 reviews
1 helpful vote
October 21st, 2020

I love the fact that when I shop on amazon I get to choose the same product from different suppliers. I can then compare to see which one is better or call all of them and let them tell me the specifications. It's a great online show and I enjoy using it. They Also have some great discounts.

Thumbnail of user richardl1441
3 reviews
1 helpful vote
March 11th, 2021

Amazon never fails to amaze with its incredible delivery service! Just ordered a couple of books for the kids last night and they arrived by 10am!
Paying for Prime is well worth the money, one annual payment gives access to free delivery on prime products (millions of them) together with a tv package to rival Netflix.
I couldn't do without it!

Tip for consumers:
Pay for Prime membership, it comes with loads of perks.

Products used:
All sorts!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Amazon sells everything (almost).

How do I know I can trust these reviews about Amazon?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Amazon?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business