Amazon

EVERY time I call the 1-800 line it's awful.
First You can't hear Them, and, if You can hear Them, You can't understand Them because They speak horrible English.
There is no way to speak to someone in America. I'm not going to say anything about the 1000's of jobs They are shipping overseas.

Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

I seriously can't believe I am writing this review. USUALLY, I don't have a problem with amazon, however their idiot delivery person stopped (maybe) and dropped the package over the fence in my front yard. This so stupid and lazy that if amazon hired this person, then they are not going to care about how the package was delivered. Q: Can a package actually be smarter than the delivery person? A: Yes, if they work for amazon. LOL.

Used to get graphically functional, well designed, attractive and user friendly notices of shipping and delivery info. Now get small text, non-graphical, very user unfriendly notices that convey MINIMAL useful info. I guess when you fire 70,000 people world wide, customers need to expect proportion loss of customer focus. Considering other shopping/buying options.

Amazon used to be known from fast and efficient delivery. Lately, they have become SLOW. I have noticed that packages start at "delivery on day 1", and later it changes to "delivery on day 7", with no reason. Two day delivery changes to seven day, without explanation.

Amazon used to have exceptional customer service, but since this "pandemic" it appears they got super busy and have taken on a slew of new CSR's who they've thrown in the deep end without much training. I had a situation where a parcel had a "delivered" status, but I never received it. I went on their chat to get some help resolving the issue. I asked for a replacement. Well, long story short, It turned into a nightmare. Two days and 7 CSR's later, I was fortunate enough to come across a real gem of a CSR who resolved my issue in a few minutes. That never would have happened a few months to a year ago! Hope they get their act together again.

There have affordable product and keep to time without any damages. It's the another great online shopping site where you can get various products

One of the biggest reasons they got so big and have done so well was their great customer service. Sadly, it seems to be getting worse and worse every year now.

Amazon generally provides good materials at reasonable prices. And the selection is gigantic. But I had to laugh at the ironic "test" when I tried to sign in last time. I had to copy and submit a series of characters to "prove that you are not a robot." Why is this so funny? Because if you try to communicate with Amazon on its website, you end up chatting with a robot!

They have a large store with many products, though often it's the cheap plastic junk and not the quality goods. And to top it off, their prices are no longer better than many alternatives. That said, they have a wide variety, and their shipping usually is reliable.

Their web services are top notch, albeit a bit pricey.

Jeff Bezos is a trouble-maker though. I don't like supporting him when I can avoid it. I have no problem with him gaining wealth, but he wants to buy up lots of media lately. That could be concerning.

I purchased a coat on Amazon.com which was shipped to me in its clear merchandise wrapper. They just slapped an address label on it. I posted in their review section that I was outraged. Due to all the package stealing and porch pirating, why would you advertise my purchase like that? I was very fortunate that I received it. This is their response... (They can't handle the truth!)

Please edit and resubmit your review
 
Hello DCMama,

We couldn't post your review because it doesn't meet our community guidelines.

Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines.}
Your review
ROYAL MATRIX Women's Winter Coats Fleece Lined Parka Jacket Hooded Long Winter Warm Parka Coat with Pockets

Very Warm!
I am outraged that my coat was mailed in a clear plastic merchandise bag. Thieves steal boxes without knowing what's in them. Why would you advertise my order? ALSO... The seam in the sleeve was torn. I love the coat so much that I will repair...

Amazon's tracking system is a hollow shell just for display. It doesn't even work. Reps will make excuses for items showing delivered that it was mistakenly marked that will. But may still show up tomorrow. BS. That's NOT a Tracking System then. Plus I pay for an over priced membership for 1/2 day shipping. But most items require $25/35 purchase to receive in 1 day. So what's the point of pay $150/yr then? That's BS. Jeff Bezos is the Devil. He's a greedy soul.

Customer service is a ghost at Amazon, impossible to locate how to contact and impossible to get any help. If it's not automated it doesn't exist at Amazon. Like so many companies these days customer service SUCKS!

I pay for Amazon Prime, but you'd never know it. I'd say that 75% of my deliveries are late. They say it will be there on a certain date, and it's not. Then I have to wait another week-and-a-half to two weeks in order for it to be late again; And on THAT date, they again "mis-speak", and it's still late. They have no knowledge of their shipping, and are completely impotent at locating the products that they sell! This is not for pencils and balloons, but most items are over $100.00. I'll be looking for other suppliers whenever I need to order something else.

Ive used amazon since 2008 & since the takeover by foreign interests, the customer service has fallen off terribly. I purchased a dental kit( bad cavity) & had to wait a month to receive this garbage from India, that turned out to be some old crap they had sitting on their selves. I let them know the product continued to fall apart. They refused to refund my money & amazons a to z guarantee has yet to kick in. My problem isn't so much the kit but the lackluster customer service. Some person named Saima & another named Lipi both dropped the chat on me (basically hung up) when i requested my money back. I want ppl to see who this company is since they appear to be a fake. I appreciate sitejabber for looking out for the consumer when others like amazon fail miserably.

This whole pandemic has delayed prime shipments by up to 3 days. I understand, it's reasonable, but I complained to the customer service and they can't do anything but apologize. Fix your logistics! I pay $150 a year I expect fast shipping, where is the logistics contingency for worldwide pandemics?

Overall I am satisfied with my experience at Amazon, but two areas of major improvement needed. First is the product reviews and pricing. There are thousands of positive reviews for so many items, and it's clear that the reviews are bogus or not really associated with that product. There needs to be a way to only view products sold by Amazon directly, because many market sellers way overprice items that can be purchased cheaper elsewhere (like Walmart, Target, etc). The second issue is they make it too difficult to get help when there's an issue with an order.

Amazon is such a great company but maybe they should work on choosing the correct providers of each product, because sometimes providers sell bad products or fake ones, I just wanted to say that.

I have been a very loyal Amazon Prime member and used their site for over a decade. I have business and personal accounts with them. That changed in May of 2022.

I ordered a new Olympus OM-1 camera which cost over $ 2,200.00. This was a Prime order. Instead of the camera I received a cheap kids bag. This was immediately returned but Amazon has not refunded my money over 2 weeks later. My return details, which I followed very closely were also deleted from my Amazon account. American Express is now documenting this as fraud and suspended the charge. Thank God for Amex. They have been my only hope in this nightmare.

I have been on the phone with Amazon dozens of times and they have been apathetic at times and not much help. They seem to have very little concern that a fraudulent seller abused their platform and customers.

The seller on Amazon has a 100% negative feedback rating and did this to many customers. By my estimation they stole more than 50k from amazon customers in less than a week. Amazon knows exactly what is going and has been slow to back the customer.

I attached proof of purchase and a picture of the sellers reviews on Amazon. You can see some of the people that had my same experience. I know Amazon is so convenient but they do have sellers that are not legitimate on their site. Do business with them at your own risk and be very careful about buying anything expensive there. Buy directly from a reputable seller (you don't need amazon for this and run the risk of losing your hard earned $). This has been a difficult lesson for me.

I also attached pictures of the UPS shipment showing the box was not even large enough or heavy enough to house the camera. The box it normally ships in is larger and heavier than what I was sent.

Update 5/25. After moving up the ladder with Amazon and getting Amex involved I was issued a credit. I updated my star rating to reflect that the credit was issued.

Given the increases in Prime membership the last 5 years, the return window should be longer than 30 days, especially for holiday gifts! Many other businesses have much more liberal return policies.

I have noticed that Amazon is either late on deliveries (estimated delivery running late) or you don't get the package that I have to get a refund. This has happened to me several times and it gets frustrating. Now here is another package I am waiting for that is late again. They lie and say they are in transit to me and the package has been in the same city and state where I live for almost a day. That package is in Willingboro and I live in Willingboro and now estimated date is next Tuesday. Today is Thursday. Amazon delivering items is getting worse. Below pictures are just a couple of items that are running late. I have gotten refunds because items never was delivered.

I ordered a product on Amazon and what was delivered by a third party seller was not what I ordered. After I ordered the product it took almost 3 weeks to get it and during that time all third party reviews said that seller was a fraud yet Amazon would do nothing about this and when the product was late refused to refund me as they claimed they have a process. That process includes allowing fake products to be sold and do nothing about it as that may hurt their profits.

Love shopping on Amazon bc you receive the products fast and the return policy is easy however for a while now I've noticed a problem in their review department. If something has good reviews when you read those reviews they are all actually about a whole different product. For instance, I was looking at a facial steamer but all the reviews where about a set of pots and pans... I've even contacted Amazon customer service multiple times but the problem still persists. Since I can't trust the reviews it makes my purchasing decision harder. I normally go on the Walmart app to check reviews before purchasing on Amazon.