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Amazon

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Overview

Amazon has a rating of 3.26 stars from 10,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.

  • Service
    1382
  • Value
    1294
  • Shipping
    1305
  • Returns
    1145
  • Quality
    1236
Positive reviews (last 12 months): 20.7%
Positive
113
Neutral
43
Negative
390
780
See all photos

What reviewers want you to know

Positive highlights

  • The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful.
  • I love Amazon because they get my orders here fast and it's free shipping, they take good care or my orders
  • 2022 Customer Choice Winner

Critical highlights

  • Had this defective computer for over a month, finally disputed charges on my credit card.
  • After discovering the delivery date, I tried to cancel - two hours after I ordered.
  • My id was stolen and used to open an Amazon account.
How would you rate Amazon?
Top Positive Review

“Amazon went above and beyond.”

Michael S.
2/2/24

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Top Critical Review

“Shipping is expensive”

Antoinette B.
1/20/24

Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.

Reviews (10,450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1631) love amazon (777) credit card (200) return policy (173) delivery date (104) shopping experience (141) amazon account (79) gift card (130) phone number (66) shopping site (128)
Thumbnail of user floriannen1
18 reviews
1 helpful vote
March 31st, 2023

Amazon is an incredible online marketplace that provides an unrivaled purchasing experience. The platform's extensive product range, cheap pricing, and quick shipping make it a popular destination for shoppers worldwide. Amazon distinguishes itself from other online retailers by its user-friendly design and great customer support.

Thumbnail of user paulb4010
1 review
4 helpful votes
August 30th, 2022

"Customer service" is a farce: computers giving you multiple choice responses, people for whom English is not the first language (and are hard to hear when you're hearing impaired), asking the computer to connect to a person doesn't work, etc. If you have a problem with delivery the computer tells you to either wait 48 hours or check with your neighbors. Is that help/service? Doesn't work for me.

Tip for consumers:
That I would get better service from the local Staples

Products used:
Note pads

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayl16
8 reviews
5 helpful votes
May 18th, 2021

Good n convenient online shopping platform with a variety of product choice for nationwide shopper. For international shipment I opt for eBay as its communication platform between buyer n seller is more structured and effective than Amazon.
Reason is although Amazon has very good customer support but if you contact the seller, the seller is not as responsive as the eBay seller. Otherwise I will give 5 star here. Amazon has prime shipment options and in general ship very quickly. Transaction is always trusted and reliable as in case the seller don't ship Amazon would refund right away. What else is good for Amazon is when you need to return the items you can just drop off to the designated Amazon drop off locations instead of paying $$ on shipment

Tip for consumers:
Perfect for nationwide shipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeft4
8 reviews
0 helpful votes
April 24th, 2023

I love this app. The best part is that it allows me to see all my reviews at once, rather than having to scroll through them. It's also easy to use, and the interface is beautiful.

Thumbnail of user sergeys79
3 reviews
13 helpful votes
March 17th, 2021

My wife and I love hazelnuts, and from time to time, she would buy a four-pound bag under the brand name " We Got Nuts " on the Amazon website. The last bag she received was a big surprise. All nuts tasted stale, and many were bitter, rotten, or covered with mold. She wrote to Amazon asking to send them back, and Amazon refused to accept them. After that, she wrote a review describing the poor quality of the product. Unfortunately, Amazon declined to post her review, saying that it was misleading.

Value
Shipping
Returns
Quality
Thumbnail of user cynthiah2068
3 reviews
0 helpful votes
August 20th, 2023

Who doesn't love Amazon. I shop amazon and other merchants for same product but Amazon has stolen my heart now wins almost every time. I can order today and it is here tomorrow. No shipping charge most of the time. If product is not what i expected or no longer needed there is no problem returning with no return fee and money is refunded with out delay.

Products used:
I used almost every product over the years here

Service
Value
Shipping
Returns
Quality
Thumbnail of user leilau1
8 reviews
6 helpful votes
July 29th, 2020

Amazon is actually the best online marketplace for online shopping and stays home safe during the COVID virus pandemic has been delivering me everything I need, starting from grocery and protective materials as well, I would recommend it, and it doses not require a prime if you not rush to get the items and can order for at least $25 or over and they going to ship it for free.

Thumbnail of user sa.syl91
1 review
0 helpful votes
February 14th, 2024

RELAXED FIT: Relaxed, comfortable fit through the body.
DRAPEY FLUID TWILL: Made of 100% viscose, our non stretch viscose is extremely breathable and lightweight. With a beautiful drape and a soft, smooth finish, this fabric is comfortable and easy to wear all year round.

Thumbnail of user miker299
3 reviews
4 helpful votes
April 11th, 2020

We bought new LED light system for our parking lot replacement light. Smooth purchase and delivery was fast.

Thumbnail of user jorrann
11 reviews
1 helpful vote
October 25th, 2020

Amazon is honestly a good store and I have been purchasing products from them almost as soon as it started. It has got even better over time and just keeps on getting interesting. The offers never cease to exist and I just can't stop buying from them. I like the whole different supplier idea because it gives me more options than other stores.

Thumbnail of user rebekahc6
4 reviews
4 helpful votes
September 5th, 2022

It can be convenient until you need to make a return. I wouldn't trust the estimated shipping dates. They tend to be inaccurate. They do have a wide variety of sellers and products on there so it can be easier than ordering from a few different sites or driving around trying to find everything.

Tip for consumers:
You may get a refund once item is returned. Shipping is not always great so order about 10 days ahead just in case. I would only use it for harder to find items in your area. if you can get it at your local grocery store save yourself the hassle.

Products used:
picnic table cover, supplements, sugar alternatives, enzyme cleaner, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyg396
2 reviews
7 helpful votes
August 22nd, 2023

Amazon.com is great for researching products, and selections of products. I really like checking other customers reviews about quality, and fitting by brands, and items. So you know if you need to order a bigger size, or smaller size. The customers service Representatives are always a big help, with refunds, getting damaged packages, missing orders help. The delivery people are sometimes, great, and sometimes bad. Mostly great, a few bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user modelrankerapp
2 reviews
0 helpful votes
May 1st, 2023

I mostly like amazon. Prices are good. Return policy is good.
The only two problems:
- it took around 3 weeks that my return was accepted.
- there are too much fraud. Like those who set shipping to 20$, but the product is 1$

Products used:
Phones

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmaw217
3 reviews
0 helpful votes
March 18th, 2020

I've ordered a few books. It was easy, quick and support team answered all my questions. I'm satisfied. I hope the next purchases will be also successful.

Thumbnail of user jakek171
1 review
0 helpful votes
July 26th, 2022

I can only fault them for their late delivery! The TV which arrived is as described, works well, and goes as per the seller's description. My wife and I will be contacting the seller for auxiliary items for the tv set such as a PS5 for the kids, and an upgrade of our sound system. Our review of the additional items will also be posted here. Greatly appreciated!

Tip for consumers:
Buy from official Amazon seller

Products used:
Samsung telly 55 inches

Service
Value
Shipping
Quality
Thumbnail of user mousyl
51 reviews
42 helpful votes
November 27th, 2020

So most of us know Amazon by now. I ordered several different brands of disposable surgical masks on amazon recently. I work in a hospital and before the pandemic I was use to good quality surgical masks. Most of the ones; however, I have ordered from Amazon have been junk. Very thin even though they advertise 3 ply and several also had straps break the moment you put them on. If you can find surgical masks at a local store instead of in-line you'd be better served. Shipping didn't take long on most of them. A week or so.

Thumbnail of user heatherh1031
36 reviews
21 helpful votes
July 23rd, 2021

Amazon can be a very good place to find literally anything but please don't believe the reviews everytime. There are hundreds of fake reviews on many, many products. The sellers hire people to then approach influencers or would be influencers and ask them to give a "5 star review" in exchange for the product and often a cash incentive. Now, I have gotten many good things from Amazon so you just really have to go with your gut. If it sounds to good to be true, it probably is!

Tip for consumers:
Be wary of items that have too many 5 star reviews. Read the reviews carefully and check for common wording. Lastly make sure you can return the product if not satisfied.

Products used:
I've used many things from bedding to makeup.

Service
Value
Shipping
Returns
Quality
Thumbnail of user romolac
1 review
0 helpful votes
February 24th, 2023

I will definitely use it. Ordered a call back from the website. Called back very quickly, almost instantly. The operators were nice and did not hesitate to respond to all my questions. They were very competent in their work. Good job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriag177
4 reviews
2 helpful votes
December 31st, 2019

First I have to say, you will get a good whooping from these when you first try to find your rhythm haha lol I messed up soo many times but I can do it better now, I like them because it helps me warm up quicker than stretching before exercise. It is lightweight and the handles are really amazing. Made to be soft and able to grip easily even if sweating. It is easy to shorten the length, easy for beginners since I learned how to jump rope using this one but if it hits your leg it will sting (the only drawback of the metal cable).
You start to feel it in your legs and realize you aren't a kid anymore.

Thumbnail of user christopherp1101
1 review
0 helpful votes
February 7th, 2022

I have had the opportunity to deal with many online sales companies and I am extremely happy with this one Amazon has been truly awesome and exceptional with their products and services to the point I never really never could have guessed could be achieved very well maintained website easibility of use and affordable prices on just about anything a person can need or want so through my experience I would give a 10 out of 10 for the achievement and success exceptional source for companies and individuals alike.

Tip for consumers:
Well just price match as well as experience the customer service assistance.

Products used:
Electronic equipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user vicknairse
7 reviews
7 helpful votes
November 18th, 2020

I've had generally good experiences with Amazon. The reviews all originate from paid advertisers. Now with one day shipping on a lot of items it's really convenient!

Thumbnail of user rinad8
3 reviews
0 helpful votes
March 11th, 2020

Years back I purchased my Canon camera on Amazon. The package came on time and safe. The quality was top. Still working without any issue. Very satisfied.

Thumbnail of user jennl49
5 reviews
3 helpful votes
November 23rd, 2021

This is my go to site if I don't have the time to go to the store. It has almost everything you need. I love the Prime membership cos it can ship most of my orders the next day. The quality of the products is not always great but you can return it and get a full refund. Very convenient and great customer service. I highly recommend it.

Products used:
Clothes, watch bands, shoes, party supplies. Etc.

Thumbnail of user aadityaa4
4 reviews
0 helpful votes
December 30th, 2021

This is a great site to find latest products online. You can select the awesome products at excellent discount.

Thumbnail of user naramallin
1 review
0 helpful votes
March 11th, 2023

As a frequent shopper on Amazon, I have always been impressed with the wide selection of products available on the platform. The search function makes it easy to find exactly what I'm looking for, and the user reviews are incredibly helpful in making purchasing decisions. I also appreciate the convenience of having my orders delivered straight to my doorstep in a timely manner. The customer service team has always been responsive and helpful in resolving any issues or answering any questions I may have had. Additionally, the Amazon Prime membership provides additional benefits, including free shipping, access to exclusive deals and discounts, and streaming of movies and TV shows. The only downside is that some third-party sellers may not provide the same level of quality or customer service as Amazon's direct offerings, but that can usually be avoided by reading reviews and selecting reputable sellers. Overall, I highly recommend shopping on Amazon for its convenience, selection, and value.

Products used:
Product: AmazonBasics 6-Sheet Cross-Cut Paper and Credit Card Shredder

I recently purchased the AmazonBasics 6-Sheet Cross-Cut Paper and Credit Card Shredder, and I am very satisfied with its performance. It is a compact and easy-to-use shredder that efficiently shreds documents and credit cards. It also has a safety feature that automatically stops the shredder if it detects anything other than paper or credit cards. Overall, this is a great shredder at an affordable price.

Service
Value
Shipping
Returns
Quality

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