• Amazon UK

Amazon UK

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Overview

Amazon UK has a rating of 2.29 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon UK most frequently mention customer service, gift card, and prime membership problems. Amazon UK ranks 658th among Marketplace sites.

  • Service
    56
  • Value
    51
  • Shipping
    50
  • Returns
    46
  • Quality
    47
Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
0
Negative
26
45
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I tried Amazon's pitifully customer-unfriendly "Customer Service", the same problems as in (A) above.
How would you rate Amazon UK?
Top Positive Review

“Overall good”

Pam A.
8/14/23

I do not buy medication from China. Some couriers leave goods outside and then say they were handed to resident

Top Critical Review

“AMAZON ECHO SHOW 8 NOW A BRICK”

richard d.
2/1/24

Richard Dibben 15 reviews GB Rated 1 out of 5 stars ECHO SHOW 8 NOW A BRICK ECHO SHOW 8 NOW A BRICK I have had this for several years with no problems. Suddenly stopped working. Spoke to Amazon who stated it was due to a software update by them which is not working. They refused to replace or repair although it was there update AMAZON SHOCKING CUSTOMER SERVICES

Reviews (253)

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Reviews that mention popular keywords

customer service (53)
Thumbnail of user shisira
3 reviews
1 helpful vote
June 16th, 2020

At this crisis moment of the pandemic Coronavirus, we are receiving orders through online. In this regard our delivery process depends on the Government's Instructions about COVID-19. However Walton has taken some special initiatives for delivering the products to the valued customers obeying the Government's Instructions as well as maintaining personal safety of the persons who will deliver the products. Therefore, it may take some time in the delivery of products. Please Stay Home & Stay Safe

Thumbnail of user vishangs
1 review
0 helpful votes
July 7th, 2021

What a fantastic little set, plus it's solar-powered, so there are no batteries to worry about. You may cycle among many effects by using the on/off and mode switches on the back of the panel. Both wall and ground mounting options are available (screws and wallplugs supplied). The panel has a variable tilt that may be adjusted to maximise the amount of sunshine it receives.
The 8 metre light string has 60 individual LED lights each set in a small star.
Great little set & no batteries.
Off to find somewhere to put this now in the garden.
Hope this review helps your decision.
I love solar lights in the garden so when I saw these I grabbed them.
I left them charging in the sunlight inside the house for a couple of days before putting them in their place in the garden. There are several modes you can choose - all flashing, half and half flashing, slow flashing and all on. I am not a fan of flashing so mine are on all the time it is dark enough providing there has been sufficient sun to charge it up in the day. The product description mentions a remote control but mine didn't come with one so I can't comment on how that works. I love the star shape and I'm very happy with these lights. Thanks for reading. Each of the 60 individual LED lights on the 8-meter light string is arranged in a tiny star. It's a great small kit that doesn't require batteries. I'm off to find a spot in the garden for this right now. I hope this review aids you in making your selection. I'm a big fan of solar lights in the garden, so when I saw them, I had to get them. Before placing them in the garden, I kept them charging in the sunlight inside the home for a couple of days.

Tip for consumers:
GREAT SELLER AND WORTH BUYING

Products used:
SAME ONE, THE BEST ONE SO FAR

Service
Value
Shipping
Returns
Quality
Thumbnail of user josel800
1 review
0 helpful votes
January 11th, 2022

They are professional and helpful. They understood my problem, they checked the issue and went the extra-mile to solve it.

Thumbnail of user corinneo21
1 review
0 helpful votes
July 11th, 2021

I tend to use Amazon more than Google now for anything I need to buy online. It's fast delivery service is magnificent.

Products used:
Regular purchases

Service
Value
Shipping
Quality
Thumbnail of user saraw391
1 review
0 helpful votes
July 7th, 2021
Verified purchase

This item is the memory foam+Pocket sprung model mattress, 26cm high, good quality and best price
Fast delivery by UPS, LANKOU brand on Amazon uk

Tip for consumers:
When you open the package,you need leave it on floor for more than 72 hours to let it be it's original shape

Products used:
This item is good for use and good quality

Thumbnail of user martinf248
6 reviews
5 helpful votes
April 5th, 2021

I purchased a renewed Dell Optiplex 7010 from Amazon and I have to say I was blown away by the condition, price and performance.
This PC comes with an impressive specifications:

Intel Core i7-3770s 3rd Generation 3.1GHz Quad-Core CPU
16GB DDR3 RAM - 240GB SSD
WiFi USB Dongle + Dport to HDMI cable
Windows 10 Professional 64 Bit Operating System

You get all this for an extremely reasonable price of £148.00 and backed by a 1 year guarantee.

Tip for consumers:
Nothing extra, All the necessary information was provided.

Products used:
Dell Optiplex 7010 SFF Office PC i7 16GB RAM 240GB SSD Intel HD Win 10 Pro (Renewed)

Thumbnail of user karenz77
7 reviews
3 helpful votes
June 23rd, 2019

I've been using Amazon for around 7 years now and I absolutely love it. Anything I can't find in stores or if I want to find something with a reasonable price, Amazon is definitely the place for it.

Delivery can be fast and they can often deliver things the next day thanks to Amazon Prime. I don't pay for the subscription anymore but I still pay the extra fees for the Prime delivery because I think it's worth it. Don't know how they can do it so quickly!

I also really like the feature of the Amazon lockers as I can collect it nearby my apartment since the concierge isn't always here.

Definitely my go to place to shop for pretty much anything!

Thumbnail of user carolc443
4 reviews
1 helpful vote
August 19th, 2019

Easy to use in app plenty of bargains great products reasonable price for delivery keep you updated throughout friendly company very helpful and quick refund if you return or cancel and great deals if you are a prime member good company to buy from glad I joined

Thumbnail of user jims324
5 reviews
6 helpful votes
February 18th, 2019

If you buy a few things through amazon, the prime next day delivery service is phenomenal - it is incredible how they can do it so quickly.

Thumbnail of user lottieb2
2 reviews
37 helpful votes
February 11th, 2017

Cured me of my eBay addiction. If there's s problem, it's soon sorted and email answers are prompt and done by human beings - unlike eBay. Goods on Amazon are often duplicated on eBay, but far more expensive. Love Amazon prime - next and same day delivery when you've forgotten those birthdays! And sellers rarely use Hermes couriers which is a big plus.

Thumbnail of user sarat145
2 reviews
1 helpful vote
August 20th, 2019

Amazon are great they help out when there are problems and they keep messages from yourself to the sellers.

Thumbnail of user paulb274
2 reviews
11 helpful votes
October 15th, 2018

Superb vehicle tracker but what impressed the most was the 5* customer service. Nothing is too much trouble for them in setting up my device.

Thumbnail of user diedrac1
5 reviews
12 helpful votes
October 18th, 2018

My all time fav online site. I do order various things almost every week and I receive the product very quickly without any issue. You're the best - Amazon!

Thumbnail of user seanc124
9 reviews
17 helpful votes
March 13th, 2018

Bought the Toamen slouch beanie from Amazon, fantastic value only £0.78 plus £1.78 p&p. Really well made, thick cable knit and furry lined inner great for winter. Have had loads of enquiries from friends about it. If you're looking for a slouch beanie this is a great option and at less than £5.00 outstanding value for money.

Thumbnail of user lesleyd30
3 reviews
2 helpful votes
August 17th, 2019

Very happy with amazon, I buy a great deal from them. Only a couple of times have I had cause to return an item and have been refunded within a couple of days. They sell an amazing amount of different items and are cheaper than most stores, and fast shipping.

Thumbnail of user jamesp387
8 reviews
54 helpful votes
November 11th, 2019

I love Amazon and have been a customer since 2013, when I was about 20 my adoration for this website started when I noticed my mum using it and so out of curiosity, I asked what it was. So this is a 5 star review based on as many years in the experience of making this review, though hopefully my writing will not be as lengthy as an essay about War and Peace.

While I do have traits of cynicism and nihilism, I'll be the first to give credit where credit is due and acknowledge great achievements of which I believe, Amazon is a step forward, not backwards, for humanity as a whole. Cue the sound of the marching band. I get it.

Prior to shopping here, I used the high street, carrying heavy bags home but now I only venture out for food shopping or down to the builders merchant for emergency and recreational DIY purposes. Someone's got to fill the gaps in driveway, right?

I never fail to be amazed by the sheer range of stock on Amazon. There is almost nothing you can't think of that can't be found using the search function, except "big things" like cars or boats... Who knows. They might get listed on there one day.

About 95% of stuff I was specifically looking for by model/brand and even detail can be found on Amazon. I'm such a fan that I exclusively use the NewDay credit card that gives amazon points for every day purchases. Items are delivered straight to your door so no heavy lifting or travelling. It is my opinion that Amazon has revolutionized the world of retail. For the better.

What do you mean for worse?! Well. Obviously there is the argument it takes business away from the high street. I disagree with that because for example you cant get pre made coffee delivered hot, you need to try clothes on generally even if you know your sizes and a shop you can walk into is convenient. Snakes and Ladders.

I do like the addition of the Prime membership upgrade which I have trialled, when subscribed to you can access lots of music, e books and films you can enjoy if you pay extra for it per month, however it's one of those that's not necessary but nice to have. Gucci.

Perhaps the only gripe I have is that you can't choose your delivery times and might have to arrange it with a seller. #smalltalk. I think a better way would be have Amazon hire a seperate delivery company (courier) that specializes in custom delivery times for the customer as some of us have had to work zero hour contracts so it's hard to tell when you can stay in and avoid a parcel going to the neighbor or left behind a wheelie bin as a security risk. Normally though I time it so it fits around any work commitments. Got 'em.

In closing I would say that it's still one of, if not the greatest place online and on earth to shop for the miscellaneous. I have heard that Amazon is venturing into the food market. We all know the potential issues of 1 single company dominating the world, which are valid concerns but it's up to other companies to step up and provide competition. Of which there is no compelling evidence so far. Change my mind, Stephen Crowder.

Still i'm happy to share many more years of business with them, the price points for the same item on the high street is always lower. I'm not particularly fond of Jeff Bezos or his politics. But great products, great prices, great service continue to be pulled out of the proverbial magic hat, where else would I get my stuff?. Thankyou Bezos. Top geezer.

Thumbnail of user sarahh552
3 reviews
3 helpful votes
September 24th, 2019

Brilliant, if I can't find an item locally, I can always find it on amazon. Super fast delivery. Recommended.

Thumbnail of user richardh290
2 reviews
0 helpful votes
January 9th, 2018

Amazon have had some slips in the past, particularly going through a phase of missing several deliveries. However, I am at my 500th delivery now and I cant help but marvel at how damn good their service is.

Thumbnail of user simonh159
2 reviews
2 helpful votes
September 23rd, 2019

Honestly the best delivery times, and prices are great.
If you are willing to wait more than 1 day which is prime haha, you will save even more money.

Thumbnail of user miroslavr2
3 reviews
0 helpful votes
April 11th, 2018

Bought many times from them, never had unresolved issue... Have had issues but always cleared *only* in my favor!
They have great discounts (rare but great). I would recommend it (and I do it).

Thumbnail of user jimmiec16
3 reviews
1 helpful vote
October 30th, 2017

I love the speed that amazon delivers its products. Always within 24 hours. The checkout process is fast too. They always remember my details so its easy to check out.

Thumbnail of user sukik
Suki K.
5 reviews
11 helpful votes
January 20th, 2014

I just want give a big thumbs up to amazon for saving me a money on several items including a laptop (saved £60). Also top rate customer care. Refunded my broken hard drive without question. So professional and fast communications.

Thumbnail of user robertc461
2 reviews
0 helpful votes
March 9th, 2018

I dont think anyother website is more trustable than amazon. Amazon is my choice always when i want to buy something online

Thumbnail of user dy564
2 reviews
12 helpful votes
November 17th, 2014

Living in spain, where many things are still not available, this site has been invaluable to me. Excellent service and reasonable postage rates.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajaj3
2 reviews
0 helpful votes
December 7th, 2017

I do shopping sometime from amazon.
Very good product they have.my wife is use this website quite often for online shopping.

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