• Amazon CA

Amazon CA

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Overview

Amazon CA has a rating of 1.84 stars from 627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon CA most frequently mention customer service, credit card, and prime member problems. Amazon CA ranks 213th among DVD sites.

  • Service
    196
  • Value
    178
  • Shipping
    183
  • Returns
    159
  • Quality
    156
Positive reviews (last 12 months): 6.8%
Positive
5
Neutral
0
Negative
69
106
See all photos

What reviewers want you to know

Positive highlights

  • Customer Service agree to partial credit the one we agreed to keep because of the missing parts.

Critical highlights

  • TOTAL SCAM I REMOVED MY CREDIT CARD AND WILL NEVER ORDER ANYTHING FROM AMAZON AGAIN.
  • Remember this is because Amazon missed the guaranteed delivery date.
How would you rate Amazon CA?
Top Positive Review

“Amazon excels in service and quality!”

Jane S.
12/10/23

For all its faults of garbage build up and small store closures, Amazon has been a miracle store for me. Things I didn't even know existed are available, I got elderberry syrop for my grand daughter the next day!? It has opened my eyes to so many possibilities for crafts, repairs and quality. I don't know how they accomplish such great service, never heard of before. Much Much appreciated ALL AMAZON WORKERS! BRAVO!

Top Critical Review

“Amazon failed me, didn't deliver order after 10 months and cancelled just now!”

R W.
2/8/24

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the item as well, and the Amazon rep LIED to me saying they were getting the mufflers back in stock already so I should just wait... nothing. Destroyed my project and now increasing pricing for me as I could have gotten it and other parts in the order elsewhere nearly 11 months earlier! (now it's winter)

Reviews (627)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (46) delivery date (27) gift card (16) canada post (22) customer service (198)
Thumbnail of user janes1760
1 review
0 helpful votes
December 10th, 2023

For all its faults of garbage build up and small store closures, Amazon has been a miracle store for me. Things I didn't even know existed are available, I got elderberry syrop for my grand daughter the next day!? It has opened my eyes to so many possibilities for crafts, repairs and quality. I don't know how they accomplish such great service, never heard of before. Much Much appreciated ALL AMAZON WORKERS! BRAVO!

Products used:
Cough syrup, light bulbs, small appliance, gifts, health products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daleebrn
1 review
0 helpful votes
January 8th, 2024

I am so disappointed. I ordered a wheelbarrow. When it arrived it did not look like the picture at all and it was missing parts. We ordered a second wheelbarrow with the intent of sending back the first one. The second one came damaged and missing more parts. We returned the second one after going to 5 UPS depot to find one that would accept a large box. Customer Service agree to partial credit the one we agreed to keep because of the missing parts. However what we received was a refund for a combination of another product being returned and the wheelbarrow. The agreed upon credit amount was suppose to be a credit for the wheelbarrow only not a combination. Customer Service would not amend the error. Not to mention how hard it was to get a live person, and a recall after the call mysteriously dropped. I am polite and don't usually do reviews, but really, this is what shopping has come down to!

Tip for consumers:
Buyer Beware

Products used:
Wheelbarrow, yellow

Service
Value
Shipping
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Thumbnail of user annam216
3 reviews
13 helpful votes
October 21st, 2023
Verified purchase
• Updated review

Two of my recent orders (an antibiotic cream and fabric bandages) arrived pretty much without their proper packaging. They were ripped across the corners and glued seams. I don't mean the Amazon packaging but the boxes that those item are being sold in. The Amazon folks put my items in plastic mailers that are easily getting squished under heavier items. By the time I got my order I received the bandages without a box and same applies to my antibiotic cream.
I wrote a review again and AGAIN Amazon refused to post it. This time they claim I cannot comment on " sellers, delivery, packaging, pricing and availability ".
Ok you're not suppose to say anything about " packaging" (?) but that's a HUGE part of the Amazon business, isn't it? Its "Amazon" logo is written on mailers and cardboard boxes. It's written on all their vans and trucks.
How would you like to go to a store and find Elastoplast bandaids sitting on a shelf without any box… or 500 Q- tips without its box to hold them? Salt without a box?….what kind of nonsense is it?!

Why is Amazon claiming that somehow this is not IMPORTANT to EVERY buyer? What sort of logic are they using?
I pay for Prime membership and I am entitled to having my orders secured in proper boxes.

You cannot reason with bird brains that don't see the basic principles of proper and secure delivery after a purchase has been made. In fact, I believe they truly don't care.

How many more of these dumb responses am I still going to get?

Price's jumping all over again.
November 16th, 2020
• Previous review

I can't believe the greed Amazon Canada is displaying right now ( and has for the last year or so).
They (Amazon) would say it's not us, it's the individual companies or private small entities that raise the prices. Amazon is FAR from doing ANYTHING about it, either. In fact, they happily turn a blind eye on the price gouging since asking for more $ gets them a nice little cut that goes straight into their pockets.
It has become disgustingly obvious. It's not about making money but becoming filthy rich.
They have no conscience, decency or soul.
I have been with Amazon for quite some time but I have never seen what I'm seeing right now.
In post pandemic times, it's been so hard on everybody to find a decent place to live, manage their daily grocery shopping or just shop for anything else.
Example of Amazon's price gouging:
I had been buying planter's peanuts for a few months. The last time I bought them, a bag of 600 grams was selling for $6.99. Things had changed though and the price jumped to $17 for the same bag of peanuts. I quit buying them and found something else. I can only say that after a while the price had dropped again. I suppose it's only because most of us stopped buying them.
Prices change on a daily basis.
Just last week I purchased a block of lovely watercolor paper for a little over $15 for 50 thick sheets. I thought it was a lovely deal and went back to check on it three days later. Surprise? This time it went up to $25 dollars for exactly the same stuff. Who does that? What's wrong with them? I guess it's the same thing again: " let's see how many idiots we can find out there that are going to pay for it?"
Not a chance. Another pass from me on that.
It's been happening to me on so many occasions I'd run out of space here to tell you all about it.
One last thing, have you noticed how they started manipulating prices based on color?
I can't possibly remember coming across men's golf polos ( for my husband) and noticing that a shirt in a color I like gets to be $20 to $40 more than the next one from the same cheap Chinese exporter?
Who has the decency to jack up the price by that much?
It's called GREED and that's all there is to it.
It's disgusting, abhorrent and makes me want to
That's all I wanted to say in this rant.
I will continue bringing new observations as soon as they're available.
Thank you,
Anna B.

Service
Value
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Quality
Thumbnail of user randib78
1 review
0 helpful votes
January 1st, 2020

I used Amazon for almost all of my Christmas shopping and it was fast and so convenient as I have a problem shopping with all of the crowds. And as I am a member, I get Amazon Prime as well. There is t a better deal out there!
Thanks Amazon!

Thumbnail of user tonyt1113
1 review
0 helpful votes
November 5th, 2023

I always try to find items which qualify for free shipping (for orders over $35). I find that I don't really need to pay for 2-day shipping or anything faster, because my items were nearly always shipped within 2 days (most of them on the day after ordering), and they always arrive on the day following being shipped out. The fast shipping speed may be the result of me living in the Greater Toronto Area, near major distribution nodes or depots. Maybe they have the items I want in stock in the local depot by chance and don't need to ship them in from far away. I live in a condo therefore the chance of losing the parcel is small (I see most negative reviews here are from lost deliveries leading to slow refund or lack of acknowledgement of refund request).

Products used:
watches, electronics, computer accessories

Thumbnail of user roseo278
1 review
1 helpful vote
March 14th, 2023

Amazon, you never fail to come through. Thank you for being my go to place always for my shopping needs.

Tip for consumers:
I always watch for supplied and shipped by Amazon.

Products used:
Cat treats and night light

Thumbnail of user brucel143
1 review
0 helpful votes
June 23rd, 2019

The best online site by far. Excellent customer service and return policy. I have bought alot of products most I would say are great. Selection is outstanding.

Thumbnail of user kathym140
17 reviews
73 helpful votes
March 11th, 2019

Amazon is aweeesooome. They have good customer service and good products. Can be hit or miss. Fast delivery IF sold by amazon.

Ordered a parcel on monday... received next day. A+++++

Thumbnail of user hortic
1 review
0 helpful votes
April 7th, 2023

Amazon.ca offers a wide selection of patio and garden storage options to suit your needs, whether you're looking for a simple plastic outdoor storage shed for sale or something more complicated like a garage. Investigate our site for more information.

Thumbnail of user immanuel.pochtar
3 reviews
0 helpful votes
July 29th, 2023

Good selection, all items have extending information about items, convenient delivery options. Will continue to do shopping there.

Thumbnail of user ellyb5
2 reviews
3 helpful votes
May 9th, 2020

If you have a Prime membership and order Prime eligible products, you shouldn't have any problems at all! Easy and free returns and if something goes wrong, customer service is great! Have been a loyal customer since 2005.

Thumbnail of user cherylr725
1 review
0 helpful votes
March 5th, 2022

Most items are shipped within few days - I haven't been disappointed with anything and will continue to shop weekly.

Tip for consumers:
Prices comparable and shipping quick and easy. Never had an item lost without full refund.

Products used:
Everything, too many to list

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayh464
1 review
0 helpful votes
July 31st, 2022

They misstreat abuse do not help the aged the disabled the weak the non tech very very poor service? All catered to the android types who know nothing about the real world manners humanity, its all greedy mindless online serfdom slavery and the worship of their true God $Money

Thumbnail of user mikep860
1 review
14 helpful votes
June 4th, 2020

I used to deal with eBay and when I had a problem with an item it was a night mare to get my money back. Now I only shop through amazon. This company stand beside their customer have an issue want to return no problem with amazon. This company is so great now I have family and friends shopping here. Thank you amazon and please don't change nothing its perfect

Thumbnail of user timothym721
5 reviews
3 helpful votes
February 23rd, 2021

AS a happy regular Amazon customer for many orders I elected to try the Promotional "Prime" upgrade. I was happily surprised at the elevated customer service and delivery options and associated cost and speed of delivery. I am always amazed at how customer service goes the "extra mile" for their customers and how cost justifiable it is. I buy frequently and return occasionally and have never been been disappointed.

Products used:
Gloves, belts, fuel injector cleaner, shoes,hats, dog beds,auto interior lights, salt&pepper shakers,books, auto LED headlights,truck third brake light, T-Rex tape, wooden soap dishes, computer safe reading glasses, 10x vanity mirror, computer mouse, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajuc21
2 reviews
0 helpful votes
October 25th, 2021

Amazon image requirements want to add more selling products to their listings Interested sellers who want to find the best-selling products on Amazon for their businesses If you fall into one of these two categories, this guide will answer your questions. Let's get started! Here is what you found in this guide: Our process of …

Tip for consumers:
Amazon image requirements want to add more selling products to their listings Interested sellers who want to find the best-selling products on Amazon for their businesses If you fall into one of these two categories, this guide will answer your questions. Let’s get started! Here is what you found in this guide: Our process of

Products used:
Amazon image requirements want to add more selling products to their listings Interested sellers who want to find the best-selling products on Amazon for their businesses If you fall into one of these two categories, this guide will answer your questions. Let’s get started! Here is what you found in this guide: Our process of

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyj458
1 review
0 helpful votes
January 15th, 2021

I highly recommend if you don't already have one you get one. I have tried multiple antennas and had no good results in my area I until this one and affordable.

Thumbnail of user trevorw226
1 review
0 helpful votes
January 25th, 2023
Verified purchase

Always satisfied with bulk of products and 100% satisfied with Amazon sercices, returns always easy and always solves any issue I have

Products used:
ALL

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadirm11
2 reviews
4 helpful votes
December 5th, 2018

Amazon is the best in the business. Very reliable and always great customer support. My go to place when i want to order something essential.

Thumbnail of user bodae
1 review
0 helpful votes
December 21st, 2022

Via vary rods for the costumer
I called hor about my package was lost and she put me on hold after 35 minutes she hanging up the phone to me...she can't help to me soon who I call now about my package?

Thumbnail of user peterd948
1 review
11 helpful votes
March 1st, 2020

These lamps have been great. Stores do not sell the cool white 4000K or better only the warm (yellow) ones. So I tried on line. Other ones flickered and died in the first week. These have been great with the dimmer switch.
Thanks

Thumbnail of user teresar66
2 reviews
10 helpful votes
June 6th, 2018

I shop on Amazon.ca almost daily. I have purchased things like clothing, electronics, wall art, shoes, computer gadgets, quality sheets and comforters, mens work books, books, and all kinds of gadgets that I see people use but cant find in stores. Shipping is so dependable and since I am a prime member I get most products within a day or 2. I have returned a few things without any hassles. They have refunded me my money almost immediately. I cant say the same about a lot of other shop on line companies that I have used. Their costumer service is top notch, they stand behind their customers. So happy to be a frequent Amazon shopper, saves me the trouble of rushing out and fighting traffic and searching for things... saves me time and money. Love this company!

Thumbnail of user dermotb2
1 review
12 helpful votes
January 6th, 2020

I the years I have used Amazon.ca I have been totally satisfied with my experiences.
They have a great shipping centre and my orders have arrived mostly ahead of posted delivery time. I'm over 180 kms from the nearest Amazon centre and I still get my Prime delivery ahead of schedule. Any issues I have had with sellers associated with Amazon.ca have been quickly attended to.

Thumbnail of user yolandav4
2 reviews
0 helpful votes
May 21st, 2016

[as so many US retailers won't ship to Canada, or jack up shipping fees...]
I love Amazon.ca I always check Amazon prices prior to making a purchase and they usually have the best prices! Shipping is often included in the price [this is sooo Great!] I've never had a product or shipping problem that hasn't been solved to my complete satisfaction by Amazon.ca Customer Service...
-Thank You Amazon for serving Canadians!

Tip for consumers:
-always check for Free Shipping options before clicking "submit order"

Service
Value
Shipping
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Thumbnail of user amandar110
2 reviews
0 helpful votes
September 4th, 2018

Amazon is a great site! They always have what I am looking for at comparable pricing. Not everything I have received was in A1 condition, but they are quick to help resolve any issues. Free shipping over $35 is great and my fiance has the Prime membership which is wonderful.

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About the business

Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more. Free two-day shipping with Amazon Prime.

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