AM AutopartsReviews 176

Parts were ordered on Thursday evening and a charge of $55 was paid for OVERNIGHT shipping. Shipment did not arrive until the following Monday, causing the vehicle to be down an additional day and a loss of revenue. When contacted, OLIVIA informed me that they do not ship on Saturdays and then proceeded to bounce any further emails to their "no-reply" link, thus blocking further communication with the company. After informing them I would be taking it up with my Credit Card company, another rep reached out informing me that I would not be reimbursed the excessive shipping charges for services not rendered.

Beware of this company. If they dont want to deal with you, they bounce your emails to the "no reply" and refuse to refund for services NOT rendered. Were talking $25 vs the $100s that was lost in revenue from the vehicle being down. $25 in the scheme of things is ridiculous but its principle in these trying times. Any company that cannot afford a $25 refund to maintain a client relationship doesnt deserve to be in business.

Bought struts and shocks for my 2010 4x4. I had the parts on for 2 weeks. I was installing a back up camera and noticed one of the new shocks leaking. I e mailed the company several times about the problem. There reply was I ordered parts for a 2wd truck. Iam a certified tech. I think I know the difference between 2wd and 4wd. They wont do anything to make it right. Horrible business practices with this place. Would not recommend this company at all

After contacting them several times, they finally reached back out to me months later down the road.
They are going to return the amount for the parts I ordered ($87.99 - Free shipping) but they will not refund the $63.20 that I had to pay to return the parts by mail. So I will only get $24.79 back and I'm walking away with NO PARTS. Now I'm just out $63.20. Absolutely ridiculous. They even said they are making an exception by returning the money for the part because it is past 60 days... that's not my fault that they took so long to get back to me. I had to reach out several times before getting an email response. I will never purchase any parts from them again.
I even ordered the parts from their website where you put in the exact year, make and model of your vehicle and they tell you what fits your car. It's not like I ordered them from Amazon and I was just taking a wild guess.

Bought O2 sensors... installed and recieved a new diagnostic code stating that the air/fuel ratio was too rich... they tried to tell me that their tech team said that the O2 sensors are working if that message is being sent and that I should take my car to a mechanic. Looking on internet come to find a 38yr mechanic that said my new diagnostic code is solved 99% of the time by replacing the O2 sensors. In other words, their product is garbage or my car is the 1% which has a deeper issue. I let them know I would be contacting paypal, then my bank if paypal doesnt step up and get refund. Their website states that AM Autoparts does not give refunds on electronics (which O2 sensor falls under). I got the refund.

Every email I received was from a different person... the hours of response were at 2am, when the hours listed on those emails said 8am-5pm is normal business hours. Something aint right with this company. Spend extra money for peace of mind and go elsewhere. I even left review on their website. They wont post it. LoL

I ordered a full brake kit. All 4 rotors, and 2 sets of pads for our 2000 Ford Excursion. I couldn't be happier with the price, and quality of the parts, which seem to be OE quality, or better. Parts arrived faster then "expected delivery date." The Brake pads even came with the retaining clips, and the grease for the backing plates of the brake pads.
I also ordered the front Sway bar end links to FINALLY rectify the "hollow" thumping sound in the front end when going over bumps. (Notorious in Ford Excursions, and Ford Super Duty 250, and 350s.)
Even though I ordered the end links 24 hours AFTER the brake kit, (separate order number, and delivery date) BOTH orders arrived a day before the expected delivery date of the first order

Paid 23 extra bucks to get my part delivered in 2. Day. Yet, it wont be here until day 4. Then, refuse to issue a refund. Yet, the parts I ordered off Amazon after I ordered from them got to me for free in 2 day. After I emailed them they tell me we do not deliver on Saturday. Well don't you think that should of been disclosed before I spend 23 dollars. When I could of got free delivery and got it that quick. If u need a part quick go elsewhere.