AM AutopartsReviews 176

The motor that we ordered was only supposed to take 2-3 wks but it took 5 wks instead. The motor was supposed to be complete and it was not. When we first ordered it the order got misplaced. We got that taken care of. Then when it was supposed to be shipped it got misplaced again. I called and said that this was the second time and the guy (Wayne) said no once, and when I disagreed he said I'll send you your tracking number and hung up on me. Finally got the motor and thatbis when we found out it wasn't complete. They sent it on a pallet with nothing under it. I guess we are lucky it was strapped down and covered over.

This company is willing to take the faulty part back at your expense and for a partial refund then is willing to resell it to the next person in line. Terrible business.

We ordered a motor from them and paid for a local mechanic to inspect and install the motor (As we are no professionals in this arena). The mechanic inspected the motor with a camera and noticed there was rust and pits on the inside. He informed us the motor would not perform well and advised we sent the motor back.

We got ahold of Clifton, the supervisor, who took our issue not seriously and as rather a joke, was zero help. He would not even admit they sent us a bad motor. When asked if he would install it in his own vehicle he fumbled with his words and danced around the question. Clifton is a low life that is willing to take the motor back (At our expense) and then will resell it to anybody else and give them the same hogwash. Never buy from this company. Clifton is a window licker and should not be allowed to hold a job. AM Motors must pull their workers from make a wish foundation cause he is terrible. How this man has a job here is astonishing.

Never buy from this company.

I paid $895 for a transmission, which was suppose to be one with 62,000 mile. They sent me one with 200,000+ miles on it, rusty water in the transmission pan, metal shavings in the torque converter and it took a month for them to ship it to meet. I got_UCKED! DO NOT USE THIS COMPANY FOR ANYTHING!

Do Not Ever Buy From AUM Auto because they are crooks. I ordered a custom wheel for $900 and they charged my credit card. They replied a couple days later they would not be able to fill the order because the actual price was $1167. I got a confirmation I cancelled the order and would receive a refund within 72 hours. They never refunded. After multiple assurances they would refund but never refunding; I called my credit card company to dispute the charge. I provided documentation from the emails. After 3 months my credit card company charged me back. They said I I agreed to their term and conditions. They never shipped a product. What terms could I agree to that would allow them not to ship but keep my payment. These are crooks and should be in prison.

I bought a engine from AM auto.for my 99 F150 Truck. When my mechanic received the engine and tried to install it. The engine would only turn a 1/4 of a round. Before it locked up. In further investigation there was a screw driver bit found on top of the #6 piston. Because of the carbon on it you could tell the engine had been run with it inside.Rendering the engine a total Junk. I shipped the engine back which i paid for. And i never received my refund of $1,399.00 back. Ever time i call them they hang up on me. Never buy again there crooks..

I paid $27 for next day shipping and they told me it wouldn't be here for 4 days after I've paid for it already, had to get a refund which they said is 5-7 business days when it hasn't even processed by my bank yet. Do NOT trust them if you need your part asap like I do!

These dirt bags list products on Amazon then only fulfill half the order then change the listing and say that the consumer made the mistake. Lucky for me I took a screen shot of the ad. After 3 weeks of messaging and listening to these dirtbags make every excuse not to fulfill my order as advertised I had to involve Amazon. Amazon saw what they were doing and had to threaten to ban them from selling on their platform and I filed a complaint with the BBB. My order was finally fulfilled by these dirtbag scammers. Pay more with a different company you'l be happy you didn't give these dirtbags your money.

I've been told ( how can we resolve the issue I'm having with getting refunded) ( what can we do to help fix this issue). I don't understand if you guys got the receipts of parts I had to add on to a motor I paid you guys 2,500 for with a 3 yr warranty would come only having to add or changed basic parts. I'm sick of laying labor cost due to motor issues that I shouldn't have to have for the amount I was charge for the motor. Like I said once I read up on AM Auto I was like ok 3yr warranty they must have quality parts or what not. Look at the website a couple times when I should've just took my time but, I like the idea of that 3 yr warranty can beat that if I said IF they will honor it.

I purchased a part that was damaged. I didn't find this out until after I paid $250 in labor. I was refunded for the part but it took 5 different reps to contact me. One said it was the wrong part, one said it should be shipped back, one said it shouldn't be shipped back, another said it was the correct part. I think you get the idea. You can't even talk to anyone so it countless hours of waiting on an email. I won't be buying here again. The price may be right but the customer service and parts aren't worth it.

They are not honest when selling I bought a transmission for a 2012 Nissan Murano they said it had 52,000 miles and it came out bad, it was totally worn out on the inside they were lies it had that many miles

Ordered parts on Tuesday due in next Wednesday. They came in on Thursday about 51 hours after the order was placed. Box was beat up a bit but 2 day service for free was fine. I ordered a suspension combo - 2 ball joints, 2 control arms, 2 front sway bars and 2 back sway bars.
Seems to me the vast majority of the complaints are about shipping, 2 day service in particular. Today its April 2019 so maybe they have the shipping issues fixed by now. My parts are quality parts and my 5-7 day order made it to Columbus Ga in 2 days. Saved lots of money, $36 less than next price. $114 vs $150. Which was still considerably lower than most.
I will try them again, like right now. Need more parts... ugh!
This 55 yr old female does most of the work on my own car, can't align it without a machine but I put those parts on. Oh, and there's a pic of the answer to most of life's problems... a bigger hammer!

Bought 2 knock sensors from them through Amazon. They were super cheap. Installed both and got a new and different check engine light in 24 hours. This error said knock sensor voltage low on both sensors. Knew it had to be the sensors them self because only 1 of the old ones were bad. Bought new one from autozone. Garage knock sensor check is to measure output ac voltage while hitting engine block. New autozone sensors read a voltage. Neither of the am autoparts sensors output any signal. Total garbage. Still working on getting my money back. Hopefully Amazon will resolve it if they don't. Buyer beware.

I've ordered a lot of parts from AM Autoparts in the in the past and have always been satisfied. This time when I had a complaint about one of the parts not being up to standard they immediately sent me a replacement part, no charge and the shipping was also free, no questions asked.
I will definitely be dealing with them again for car parts thanks to their authenticity to the superb customer service.

Paid 23 extra bucks to get my part delivered in 2. Day. Yet, it wont be here until day 4. Then, refuse to issue a refund. Yet, the parts I ordered off Amazon after I ordered from them got to me for free in 2 day. After I emailed them they tell me we do not deliver on Saturday. Well don't you think that should of been disclosed before I spend 23 dollars. When I could of got free delivery and got it that quick. If u need a part quick go elsewhere.

Contacted them for a motor for my 99 Suburban. When it was recieved it was an earlier motor that was not compaible and even illegal to install for emissions requirements. Contacted customer service and was told not their problem. When I tried to explain details customer service agent refused to listen and told me if I wanted to return it was my problem and at my expense. Very rude and short. Obviously had inferiority issues. Will never use them again and will tell everyone I see not to trust them.

Let's makes it short and sweet! First my part got lost and then it finally arrives but not my door at neighbors. Ask for refund after poor service and charge me to return it! Overall i understand why look at there review ratings!