- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
The Alzheimer's Store has a rating of 1.82 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Alzheimer's Store most frequently mention customer service, and return policy problems. The Alzheimer's Store ranks 20th among Seniors Other sites.
This company does not typically respond to reviews
No positive highlights yet
I made two purchases, one for an alarm for my doors and the other for a music player plus some puzzles for mom for Christmas. I used the online chat before and after I ordered as I had many questions. My order arrived in 2 days to Boston. Mom has declined, but I have told friends about the site and I believe they ordered the same music player. Sites should be commended that help a suffering community.
DO NOT buy a thing from this store! For one the products are EXTREMELY overpriced and the return policy is nothing short of ridiculous! Don't be sucked into the "About Us" story about their "dear George...this is why we started the store" story. They're in it for the money, plain and simple. They won't work with you and will take more advantage of you along the way.
Beware of this store! Now only does the return department never answer the phone or emails, they charge you a ridiculous 25% restocking fee even when the box is not opened! They are taking advantage of the elderly knowing full well that within this age group, products can be returned for multiple reasons. I never even opened the box that the phone I bought for my elderly mother came in yet I was charged this insane fee... Never again will I buy anything from them.
DO NOT buy a thing from this store! For one the products are EXTREMELY overpriced and the return policy is nothing short of ridiculous! Don't be sucked into the "About Us" story about their "dear George...this is why we started the store" story. They're in it for the money, plain and simple. They won't work with you and will take more advantage of you along the way.
Tip for consumers:
HORRIBLE customer service
Products used:
MP3 player, that wasn't used
We never received the product this customer claims to have send back to us. He shipped it to another company in another state and did not follow the instructions on the return form.
Our company was created to assist the elderly and we stand by our products. The products are priced as low as possible and are selected by us, as industry experts. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
George was our family's patriarch and grandfather. To hear that a customer wants to shame us for helping others that are impacted by Alzheimer's is hurtful to our family and team members.
It is sad that this is a platform for those who want to be leery of those who help. Our family story is true and we have run our store for over 10 years and have thousands of real and gleaming reviews that can be found on our site - not on a platform that promotes negativity and hate.
Thank you!
This business does not have any honor. They sell shoddy, broken product and then refuse to refund or replace. It is insulting, especially when they are doing it on the backs of the mentally infirmed.
Tip for consumers:
Don’t buy anything here.
Scott. We are sorry to hear that the item arrived broken. We do not ship broken items. This was deemed to have been damaged while in transit and the issue was resolved. Thank you!
I don't recommend this site for anyone supporting someone with Alzheimers. Dealing with this disease is stressful enough so I wouldn't recommend a site that creates more work for the caretaker. I purchased a defective reminder clock on this site. I contacted the end merchant directly who didn't respond and I wasn't unable to get a response from the Alz store customer service directly. So stressful!
Genevieve, we understand that caring from those in need is a stressful situation. We do our best with helping our customers, but we see that you contacted the manufacturer first. We are available on chat and on the phone during regular business hours!
I purchased an automatic pill dispenser from the Alzheimer's Store. Buying it and receiving it was easy and flawless. However, my elderly mother passed away right after we received it. We have not even taken it out of the box. I asked to return it. The following statement was their ridiculous excuse for not accepting the return. "Medication dispensers are non-returnable, due to the health and safety concerns surrounding handling medication, or devices that have come in contact with medications". I followed up their response with the reminder that it has never been out of the box nor in contact with medication. They will no longer respond to me.
Tip for consumers:
That they would not take an unopened return.
Products used:
None
David, we are sorry to hear of your loss. Medication adherance and patient safety is our #1 concern. Most of our medication dispensers cannot be returned as we cannot take the risk that any medication residue is left in them from a prior return. We hope that you can understand we provide the sales of many end of life products, and we have to be very careful with how these returns are handled. Donating items helps the community and others!
I ordered a home alert pager & pendant. Description said there were 50 tones to choose from. It only plays a siren sound. I emailed customer service twice before getting a reply. They said they would call me asked me When I was available. They called when I said I wasn't. Tried calling them but can't get them to answer. Realize I was scammed. Paid way too much for what I got. I should have checked reviews before ordering. Don't buy from this store.
Tip for consumers:
Check reviews first
Products used:
Home Alert pager & pendant
Iris, the alarms do indeed have 50 tones! Please see the product instructions for how to set them. Hint: the clip slides off the back which exposes the volume and tone buttons. They are intentionally concealed so they are not accidentally changed. Hope this helps!
I am trying to return an item, filled out their form and submitted it 6 times to get an RA number and still didn't get a response other than their standard which said it would be good if I donated it. I should have bought this item on Amazon rather than fiddle around with this. I do NOT recommend this store. They need to get their act together!
Tip for consumers:
BUY IT ON AMAZON!!! POOR SERVICE
Katherine. Thank you for your input. We are sorry to hear that there was a hiccup in getting in touch with us. We are also sorry to hear that we lost a sale to Amazon, which has no customer service and don't care as they often dispose of any returns without question. We think this is not the way to best help those in need.
Notice that the initial reply to this review does not address the issues with the defective product.
A cheap $70 phone with a glitchy phone app priced at almost $400 with a pad charger. The phone has zero consistency, and the return policy is a rip off.
Terrible return policy. Once they have your money, they want to keep it. No matter the problem or issue. They charge 30-50% for unused returns all at their "discretion". We understand issues pertaining to returning health care or hygiene products, but this does not pertain to a defective cell phone and charger.
They offer a cell phone for Alzheimer's just below $400. The phone is a cheap $70 Blu phone with a cell phone App called RAZ. If the app worked it would be great, but we experienced many glitches with problem after problem. It is also missing key elements to keep the user from getting confused.
I wound up buying a Jitterbug phone with GPS for $119 and $19 per month. Add another $10 for GPS location.
The website displays all good reviews. We just tried leaving a One Star Review and the website would not accept it. See photo.
Tip for consumers:
Understand that the return policy is fully up to their discretion in which they take advantage of the customer. Once they have your money, they want to keep it with zero accountability even if the product is defective.
Notice that the response from the seller does not address the defective product. A cell phone and charger are not healthcare nor hygiene products.
Products used:
The phone, pad charger and RAZ application.
Due to the nature of our products and the labor intensive process of cleaning returns, resetting them to factory settings and or disposing of them, our return policy has to be strict to ensure the safety of our employees and customers and to make sure returns are professionally handled. If items are opened they cannot be resold and require a restocking fee - and they are then donated.
Restocking fees also help to cover the original shipping costs to get the product to our customers and for the returns department to inspect the item and process the credit.
Our company was created to assist the elderly and we stand by our products. The products are priced as low as possible and are selected by us, as industry experts. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
Thank you!
Company sent my order to the wrong address and refused to remedy the problem. Told me I would need to reorder the product.
Tip for consumers:
Terrible problem solving skills and administration.
Products used:
Bought two stuffed animals for mom with dementia. Sent to wrong address told me to figure it out myself.
I purchased a comfort puppy for my Mom who has alzheimers. The cost was $140.00. When I showed the puppy to my Mom, she got scared and wanted nothing to do with it. I contacted the company and explained that the box had been opened so I could show the item to my Mom. She never touched it. It was only out of the box for 5 minutes. The company's policy is no returns on opened items. How do you know you can't use something unless you open it and look at it? This company is in the business of selling products with absolutely no intention of accepting returns. They have numerous reasons why they won't accept the return and will not work with you to find a solution under any circumstances. Their main excuse is for "sanitary reasons".The BBB doesn't honor them and they've had numerous complaints. I trusted the name and didn't do my research before purchasing. I've learned a tough lesson.
Don't waste your time. I wish I had read these reviews prior to my order that was charged to my charge card and never shipped.
Joyce, we are sorry to hear that we did not meet your expectations. We have a wonderful (and human) support staff willing to help you!
Bought Arthur the Bear for woman with alz who will be dying of cancer any day. He plays music by just pressing his paw which is great for alz people. I spent 4 hours downloading mp3 songs she likes. There were 5 songs on it already so I left them. Thought they might be preloaded by manufacturer or maybe it was a return. Well... Only a 3-4 of the preloaded songs would play. The first song would play over and over again sometimes then it would sometimes just play 3-4 songs and stop. NOT a half hour as advertised. Then had hard time getting the same old songs to play again. Had to push paw button ten times or more. Also even highest volume level was too soft for those with normal hearing to listen too. An elderly person, as the one I bought it for can't hear it at all. I was told by customer service before buying you can load 4GB of mp3, I put on just over 2GB... not a one will it play. Also the Button doesn't work for Loop or Reshuffle. Reshuffle plays only the first song over again. Loop plays whatever number of songs it feels like in the order they were downloaded. Not always all of them then shuts off. Bear cost $70, paid $21 for UPS ground shipping to get it before she dies as that is the only "fast" service they offer. The company has not yet responded to my email about faulty item and I did not do proper diligence reading their (non) Return Policy... it is horrible. No wonder BBB has them rated F. I didn't look that up or for store reviews before purchasing... not my usual for online shopping but was so happy to see this product. I did look for it elsewhere but only found it here. It's a wonderful idea but they need to either be honest about what it does or fix it... and accept returns for defective products! I feel scammed though the person I got it for loves it as a small Teddy Bear to hold and talk to... I could have got one of those for $20 or less. The store has no integrity that I can see so I can't recommend it.
PS Another weird thing is that I got order confirmation and link to check on my order yet my account states I never bought anything from them. I emailed to question this and was told they didn['t know but would alert website techs.
Tip for consumers:
Good products for alz people but understand the risks of buying from them. Good chance the product won't work, bad customer service and return policy is virtually non existent, make sure to read it for yourself BEFORE you buy. F rated by BBB for a reason! Buyer Beware. You could get lucky and make a good purchase but see if you can find it somewhere else. If you can, get it there not here.
Products used:
stuffed teddy bear
I ordered a battery operated product from them ($45). It failed to work right out of the box, even after replacing the batteries with fresh ones. The customer service was lousy and they don't cover the cost of returns. I got my return approved and went to the post office to send it back to them as cheaply as possible. Initially the post office wanted $50 to send it back! The cheapest option was $18 - which is almost half what the item costs! They do not stand behind their products and they don't seem to care.
Lara, we stand behind all of our products. Any defective products must be reported within a time frame of 14 days. If the item is reported after the 14 day or after the return policy, they must be sent back to us for inspection. After 30 days, any defective products should be handled directly with the manufacturer as it will be covered under their warranty. Thank you!
Nonexistent customer service.
Ordered a $173.00 MedReady pill dispenser and could not use it because my mother moved into an assisted facility, Alzheimers Store will not accept a return!
Never even opened it! VERY POOR business practice!
Best to order your dispenser directly from MedReady Inc. *******557
All of our medication dispenser s are NON RETURNABLE. You agreed to this in writing at the time we sold it to you. We do not sell products that have been sold to others. I am sure you and all of our customers feel more secure knowing that you are the original purchaser of a product. As you wrote in your review you can buy it elsewhere but if others resell products then you could never have this guarantee.
We are aware that the population we market to may have a debilitating disease and their abilities can change very quickly. We have our return policy for both health and business reasons.
Certain products can be returned and in this cases we donate them. We ask our customers to do he same. If you can no longer use a product donate it to someone less fortunate than you. We are available to our customers by e bal, I chat and our toll free number.
I ordered a memory phone for my dad, drove 4 hours to bring it to him, only to discover it would not store phone numbers! I called tech support who advised it was a bad phone and needed to return to Alzstore for replacement. My dad was quite upset, and I lost significant time delivering a nonfunctional unit. Website states it takes 2-3 weeks to receive a replacement and they wanted me to ship back the dud. I dropped it in the trash and ordered a cheaper and fully functional memory phone from Amazon, delivered the next day. My dad is happy now! I wrote a critical review on the alzstore.com website, but it was not published. All their reviews are 5-star, yet this website has many 1-star. They are dishonest. Spend your money elsewhere!
David. We are sorry to hear the the phone did not work as intended. It is very rare for any phone to be defective. Some memory phones will not work on VoIP services. We are happy to hear that you found a device that is helping your father. Regarding our prices: we try to offer our products for the same price as other retailers. Some prices are fixed by the manufacturer. Big business marketplaces like Amazon can sometimes get around these prices due to their size. We are a small business, run by a family. We are doing the best to provide products for those in need!
The day after I ordered door alarms, my father had a stroke and the alarms were no longer needed. I contacted the company to cancel my order, but they said it was already shipped and I should just refuse the package. I did. But they said they never received it. They said they would refund according to their refund policy "as a gesture of good will" but the refund was only for half the price. If that is their policy for an unopened return, that is a TERRIBLE policy. I would NEVER order from these people again.
Our policy is stated on our website and agreed to before a customer purchases. We do not sell used product as we donate it and we ask our customers to do the same. As in this particular case customer’s situations change daily and we would be out of business if we did not adhere to our policy. In this particular the custonmer purchased an item that cost less than $40. We supply shipping for free, pay the warehouse to ship it and also pay the credit card company to handle the transactions both at the time it is made and on the return. We do not make money on returns and we donate them. In this situation we did not even get the product back but we returned the money as a good faith gesture as if we did as per our policy. We take customer service very seriously.
I contacted them to return an unopened item and they refused to give me a return authorization and HUNG UP ON ME, she didn't even want to speak to me just wanted my money.
The customer call and asked to return the item. Our customer represenative explained our return policy which is clearly stated on the site and agreed to and that this particular item is not returnable. She hung up. Our policy is very clear as we do not sell returned items. All items are available for replacement under the manufacture’s warranty isf there is a defect. This was not the case. We are a philanthropic company and we make donations of products to charities but we can not do that with the stuffed animals for health reasons.
We are a very available company as we can be reached by e mail, I chat, and our toll free number. We strive to be responsive. Customer service is a priority to us but we must adhere to our policy or we would be out of business. We deal we a certain clientele whose cognitive abilities decline daily and we are susceptible to many customers who no longer need the product at a certain point including immediately on receipt. We ask our customers to please donate the product to those in need. Thank us for allowing us to respond.
Yikes. Products were defective but we are still being given problems about returning them. Dishonest- price gouging families who are in a tight spot and need help with dementia care. Do not buy from them.
I just found this site and your review. First I am sorry for your frustration. We cater to the Alzheimer's community and if a product is broken we replace it. We scour the world looking for products to meet the needs of symptoms of this disease and we know we do not price gouge it there are on line stores that may undersell us because they can buy the product cheaper. If you ever shop with us again call me directly first at 646-872-2690 so we can discuss your needs and I can make a recommendation
I ordered a wireless bed alarm on October 28. The ALZ store charged my credit card the full amount on October 29, but I have yet to receive the product. I called and asked for shipping information and was told that they could not give me any because the item was being shipped from another location. Since that time they have not answered the phone or responded to my emails. I attempted to cancel the order, both over the phone and by email, and still have not received a response. So far they have $200 of my money for nothing. Update: I filed complaints with the BBB, Visa, and the State Attorney General's office. I did finally get a refund through these methods. I checked out the address on the initial email they sent me and it's a parking lot in New Jersey. According to the BBB they are doing business out of another location. I agree with the other reviewer that they are taking advantage of people by relying on the fact that caregivers are generally too overwhelmed and exhausted to complain about being ripped off.
Please give me and order number or e mail address so I can ship u a new one immediately. Sorry for your inconvenience
True that they do have good products to offer but their customer service is utterly appalling. I ordered 3 products from this store (which they have charged my account almost as fast as I can type this review) and have yet to see any of the products I have ordered. I tried calling their customer service line but to no avail- the answering machine instructed me to leave a message for which they said will be answered within 24 hours. LIE! I emailed the store twice and have not gotten a reply. I was lucky enough to catch someone on the chat section of their website and finally got some type of communication with them. I ordered 3 products on Aug 15,2017 and have yet to receive them. When I inquired, the account manager said that one of my order was not available and so they did not send the rest. When I told them I will wait for the product to become available and in the mean time have the rest of my order sent they said they can't do it that way. WHY?!? No explanation (or apologies, mind you) was given. They said to get the rest of my order I will have to cancel the item that was not available. Long story short, they did not even try to contact me AT ALL and let me know what was going on with my order - I finally had to inquire about it after waiting for well over a month! I WILL NEVER EVER SHOP AT THIS STORE AGAIN! CUSTOMER SERVICE NEEDS A SERIOUS OVERHAUL!
Thank you for your review and bringing this problem to my attention. Since your review we now have a represenative call on customers who ordered products that are backordered to give them the opportunity to receive the order immediately with the items in stock and wait or cancel the back ordered item. In general the customer should not be able to order an item that we do not have in stock and there is a note on the item that says "e mail me when back in stock". With over several hundred items specifically for Alzheimer's, dementia and memory loss we do find that the computer sometimes does not have this notice automatically available. We need to do better. As for your complaint about customer service for the phone, there are times I find it lacking too so we put in live chat as well as e mail at Contact@alzstore.com. We also have a catagory now call Ask the Expert which comes directly to me the owner of the web site. There are several products that I ask people to call me before ordering so I can discuss their needs Finally, I do answer my phone and return all messages at my personal cell which is 646-872-2690. If someone has a problem we want to do our best to handle it.
The Alz Store will not let you return even if this happens! Lok8u, Robin was helpful at first but then when I could not get the second device to work it went downhill from there. My father has been diagnosed with Alzheimer's in August. He has left the house once so we thought this would be a great device to locate him if it was to happen again. First device I received it would not tell me where he was, per Robin the GPS was not working on the device. Robin told me to return it to him which I did. Second device came thought it was fine but then it would again not tell me exactly where he was. He was next to me in Shakopee but I got a message saying he was in Burnsville. I called to have the device returned as there is no way I am going to have to keep resetting it. I need this to be reliable, I can not have my dad gone in the cold and Robin telling me to reset the device again. I contacted The Alz Store to return the device as obviously we can not use it. Now they will not return it saying Robin says it is fine as the first was one was fine as well. Well if it is was fine then why did Robin return it the first time? If the device works then come to my house and show me as we are not obviously seeing the same thing as I have sent Robin numerous screen shots. So now my mom has to eat $267 for something she can not even use. It is so sad to know that seniors are being taken advantage of from people and sites like these. So please be aware when buying any products from The Alz Store and Lok8u Freedom make sure you read reviews!
Hi Kari. Please contact us directly to attempt a resolution. With all GPS products, there are limitations to where they connect to. The GPS will be accurate, but the town/village/city may be called by a different name on the device. This does not mean it is not working properly. Hope this helps!
Gain trust and grow your business with customer reviews.
Volusion is more than just an ecommerce solution, it? ۪s an online store builder with a dedicated team of developers, marketers, designers and technical support gurus that are passionate about helping merchants manage their stores. At Volusion, our merch...
Due to the nature of our products, many being end of life, Incontinence and medical products that come in contact with medication and with the body, our return policy has to be strict to ensure the safety of our employees and customers. If items are opened they cannot be resold and require a restocking fee - and they are then donated.
Restocking fees also help to cover the original shipping costs to get the product to our customers and for the returns department to inspect the item and process the credit.
We have an excellent customer service staff that is available during regular business hours. We return calls and chats as soon as we can.
Our company was created to assist the elderly. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
Thank you!