• AlphaRooms

Overview

AlphaRooms has a rating of 4.14 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.

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What reviewers want you to know

Positive highlights

  • Excellent excellent communication through out the booking process.
  • Excellent website, easily navigated, would recommend alpha rooms, also good payment options.

Critical highlights

  • Apparently "there is no direct route to Customer Services, by phone or email"?.
How would you rate AlphaRooms?
Top Positive Review

“Excellent”

narcis n.
4/23/19

Very easy to use and it offers many filters for hotel reservation. Way easier than other booking sites. I tried booking our family holiday on other sites but they either did not give the option for calculating children fees; others did not offer filter for apartment booking or 5 people in one room alpharooms automatic finds the option and offers it. Way way better than any other! This is our second holiday booked with alpharooms will definetly use again

Top Critical Review

“Shocking Customer Service”

Jamie D.
8/13/20

Site is easy enough to use and book a room. However, if something goes wrong with your booking, don't expect this company to get it sorted. My hotel closed due to coronavirus. The hotel stated they would be willing to give me accommodation at another of their hotel, all they required was Alpharooms to contact them so they could modify the booking. I have contacted Alpharooms customer service numerous times, after being kept on hold for 30-40 mins each time. My issue still isn't resolved. They weren't even aware that the hotel had closed. They just take your money, book the room then forget about you. Will never use again!

Reviews (940)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (73) booking process (37) payment options (23)
Thumbnail of user janeg88
1 review
0 helpful votes
May 4th, 2018

Brilliant value only snag was I add to add a person to my booking and had to pay 3 x £30 modification charge

Thumbnail of user jamesn288
1 review
1 helpful vote
March 6th, 2019

I have used alpharooms for several years, and never been disappointed. When compared, always the best prices. Easy to understand online information.the paymebnt methods eare helpful.

Thumbnail of user samanthad67
1 review
0 helpful votes
February 20th, 2018

Simple website that you can filter to exactly what you want. It was very quick and easy and the prices were very compettitive

Thumbnail of user coletted4
1 review
0 helpful votes
March 5th, 2018

The website was very easy to use to book my holiday, and I was content to follow through to the end with my booking without changing my mind or looking elsewhere.

Thumbnail of user eddieh36
1 review
0 helpful votes
November 29th, 2017

Not much to say. Booking process quick & easy. Got exactly what I was looking for. No more than I'd expect.

Thumbnail of user stank29
1 review
1 helpful vote
November 28th, 2017

I have used AlphaRooms for years and will continue their site is good and their prices are keen. Just two negatives their support whilst in the booking process is poor I spoke to two different people online one gave totally wrong info and the other spelt the company name wrong, secondly the £4.95 charge every time you make a part payment is annoying. BUT other than that very well recommended

Thumbnail of user raymondm73
1 review
0 helpful votes
November 8th, 2017

Very easy to use. Only thing wrong on site is its charges which should be when you select your hotel showing nil to direct debt then credit card charges as some sites do not charge fees

Thumbnail of user paulb440
1 review
0 helpful votes
April 11th, 2018

I have used AlphaRooms before with no problems and expect this booking to be the same. I have used many other booking agents before due to cost and this was the lowest price I could find for this AlphaRooms booking. I have been to this hotel before so have no worries about this booking.

Thumbnail of user mikep260
1 review
0 helpful votes
December 29th, 2017

Good web site easy to navigate and prices of hotel rooms excellent. I would use again but am concerned about the charge levied to pay by installments. I am not happy about this as it was not disclosed at point of sale. It sours the booking experience.

Thumbnail of user joannas38
1 review
0 helpful votes
January 31st, 2018

So glad i stumbled across this site as it saved me £200 on my hotel booking :).
I was advised that someone would phone me back in 5 minutes. After 10 minures i got a call apologising that they were late calling me back and would call within 5 minutes and they did. Great customer service:)
They also didn't try and sell me anything else which is cool.

Thumbnail of user chrism487
1 review
1 helpful vote
April 2nd, 2018

This is the first time using Alpha Rooms and I found the web site easy to navigate and the prices cheaper than other sites.
The payment options were a little confusing though.

Thumbnail of user adamh265
1 review
0 helpful votes
May 28th, 2019

I've used alpha rooms on many occasions and my requests have always been forfiled.
I did not even have to give my voucher to reception as booking was all in place on hotels system.

Thumbnail of user loise17
1 review
0 helpful votes
February 8th, 2018

Very easy to use, with all the information you need. It does the hard work for you. Beware of admin charges though.

Thumbnail of user danielm415
1 review
0 helpful votes
January 27th, 2018

Found it very good and efficient never used this site before,,, will definitely use it again. Would recommend it to others!

Thumbnail of user sarag117
1 review
28 helpful votes
April 17th, 2018

I have always had poor views on trivago. I had looked on it many years ago and found it expensive in comparison to other sites. I kept seeing the advert on the TV and as I have recently been looking to go away I thought what the hell, let's give it another try. I was not disappointed. I love a bargain & I have searched the web far & wide trying to find the cheapest hotel possible for my trip to Orlando Florida. I couldn't find any site with cheaper prices for the hotel we booked. There were other hotels at cheaper prices but we wanted to book a mid range hotel. The site is easy to use & navigate. There is also the option to pay a £1 deposit which was really helpful for me. I chose to pay the amount in installments. I don't know whether my computer didn't load the page properly or whether it just didn't say. But it sounded like I could pay installments when I wanted, which I can but there is also a direct debit set up which will be debited from my account each month. Again this is fine but I thought it wasn't going to be fixed amounts, this was a little unclear. Like I said I can log in & pay amounts off when I want which will reduce my monthly payments, so it doesn't really matter to me all that much but it may do to others. This is the only reason I am not giving a five star review. Great site, best out there in my opinion.

Thumbnail of user michaels726
1 review
0 helpful votes
November 27th, 2017

Due to Monarch folding, i had took a different flight which was a extra longer, the staff of Alpharooms advised me on how to extend my booking effertlessly

Thumbnail of user carlw77
1 review
0 helpful votes
November 16th, 2017

Alpharooms = it was easy to navigate their site, quick to book my hotel in costa del sol and an excellent price. What more do you want?

Thumbnail of user bobl245
1 review
0 helpful votes
January 15th, 2019

Found the website easy to get through with explanations on the way! All the information I required was available and easy to understand.

Thumbnail of user wendyl83
1 review
0 helpful votes
March 15th, 2018

Everything was easy to follow, from flights to choosing the accomadation. All the extras to choose from if required at the end if booking. Ie insurance, car hire, transfers. Great value.

Thumbnail of user naseema5
1 review
0 helpful votes
March 30th, 2018

Is good to deal with AlphaRooms because they give you a good rate and service with lowest price
I recommend dealing with them.

Thumbnail of user somersetg
1 review
0 helpful votes
October 10th, 2018

We have used AlphaRooms many times and have never been disappointed so let's hope that's the case again next summer for our most recent booking!

Thumbnail of user jennyb122
1 review
0 helpful votes
October 11th, 2018

Hotel booked is not until next year but happy with the online booking so far. Alpha rooms was a good price compared with other sites.

Thumbnail of user grahamy2
1 review
0 helpful votes
November 3rd, 2017

I was told by a friend to use this site its Quick, easy to navigate and hassle free. Good price range worth looking into alpha rooms and compare with others.

Thumbnail of user annag126
1 review
0 helpful votes
January 6th, 2018

Great offers with very convenient payment options. High selection of holiday destinations. Updated pictures and reviews.

Thumbnail of user andreww208
1 review
0 helpful votes
February 13th, 2018

The process was easy, and after checking other sites found the prices very good, hence why I made the booking with AlphaRooms!

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Book hotel deals and discount holidays 2018. Specialists in discount accommodation from four star hotel offers to All Inclusive holidays. Deposits available.

Company Representative

Thumbnail of user alpharoomsa
Alfie A.

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