AllVetMed

Despite what others have said we have had nothing but awesome service. We recently had a delay from our vet getting the script we need to Allvetmed and they were right there helping us in any way they could. They even let me authorize an upgrade I shipping via email without an hassle. They did all they could to help put us at ease and communicated with us promptly every step of the way. Remember that they rely on your vet to reply so you do have to make sure that the vet hold up their end up the paperwork too!

My experiences with this site over the last 3 years have been mixed. The last 6 months have seen significant improvements. My last 2 orders have been received in a timely fashion, and are always the correct medication. I would recommend giving them a try. Do not order and expect to have your meds in 24 hours, plan ahead and you will be satisfied with the service.

I have ordered from them for some time now. And I get free shipping (if you spend over $59, it's free). So It's cool...

Updated May 23,2016

I thought I'd update my review based on more recent experiences with them. I found out that the company that I was originally dealing with is no longer handling the customer interaction. Alivetmed is now the pharmacy from whom you get your shipment but the ordering and payment is done through VetDepot. Since that change I have had good luck with them and would recommend them.

Original review:

By far the worst company it has ever been my misfortune to do business with. I placed an order for Novox for my dog when I still had almost 3 weeks supply left. After waiting for a week for the status of my order to change from "processing" I called their "Customer Support" line. What a joke. I was told that they were getting a shipment in on Thursday and that my order would ship on Friday. By next Tuesday no change in status. I called again and amazingly got the same person, which after repeated calls over the next two weeks I finally figured out is their entire customer support department. By the way if you try to use their online chat good luck. I never got any response except that no customer support agent is available.

I was alternately told that "the UPS truck didn't come that day", "they got the wrong dosage delivered", and several other excuses. Oddly enough even though they have serious problems filling orders they have no problem charging your credit card the moment the order is placed.

I finally ran out of Novox and placed an order through another company who filled it promptly. Unfortunately this entailed bothering my vet for another prescription to send and paying extra shipping to get it delivered in time to minimize the time I had to go without.

And, although I called Allvetmed to have them refund my money (which they said they would do and even sent a confirming email saying I would receive my refund in 3-4 business days) I was still waiting for the refund two weeks later. I finally called my credit card to dispute the charge and they are handling it.

I truly believe that this is a company run from someone's kitchen table.

Do not use this company!

Update June 8,2015:

There was a curious sequence of events in my dealings with this company. I finally received my refund after contacting my credit card company and letting them handle the dispute. Oddly the name on the transaction was Alivetmed not Allvetmed (i instead of l for the third letter). Because my vet doesn't carry Novox I searched around for another online company to get it from and found VetDepot. I placed an order with them and after some confusion about handling the prescription got my order at exactly the same price that Alivetmed had quoted. When my order arrived the packing slip read "Alivetmed". I can only assume that either VetDepot bought out Alivetmed or they changed their name to escape all of the negative reviews. Now I am having good luck with VetDepot. Go figure!

I can get the any products that I need in allvetmed. They shipped them out right away and the order is always right. Since first time I tried them, I keept with them all the time and always tell other people about them.