• AllOutdoor

Overview

AllOutdoor has a rating of 3.45 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. AllOutdoor ranks 50th among Outdoor Clothing sites.

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What reviewers want you to know

Positive highlights

  • Great customer service, after I emailed them with my concerns post order (from the MD no less).

Critical highlights

No critical highlights yet

How would you rate AllOutdoor?
Top Positive Review

“Great service”

Nicholas S.
8/17/20

Ordered a Thermo-o-rest sleep mat as an amazing price, good easy to follow website, quick delivery, what's not to like, definitely use this company again, highly recommended

Top Critical Review

“Send me a old jacket, and not refund”

Andy C.
8/6/18

Order a Rab down jacket at April, they send me a looking very old jacket, I return it in second morning, after over a month with a lot of emails. They told me that is a old jacket, & they will not & not possible send me a old jacket, I ask Jackson Davies from the Customer Service to investigate, after a couple months they not reply my email anymore. Do not buy from them.

Reviews (20)

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customer service (6)
Thumbnail of user kenh38
1 review
1 helpful vote
March 13th, 2015

I ordered two items that the website said were in stock. One was dispatched 4 days later, the other I rang up and cancelled the order because it wasn't in stock and would not have been available for a forthcoming trip.

It is unfortunate that they say items are in stock when they are not but reading the smaller print on their website does outline what they define 'in stock' to mean. SO in part it is me not reading the small print meant I could have avoided the situation. Nevertheless 'in stock' within its normal meaning does not suggest not immediately available.

It took me two attempts to ring them, the second was about 30 seconds waiting. When I did speak with them and explained that I needed the second item for a imminent trip, they were efficient at cancelling my remaining order and emailed confirmation of the same together with an apology.

Overall, I will read the small print in future, but on speaking with their agent I found them to be efficient at cancelling my order.

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From the business

Outdoor Gear | Adventure Clothing | Travel Accessories | Global Shipping | alloutdoor.co.uk

Company Representative

Thumbnail of user alexc111
Alex C.

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