• Allivet

2018 CUSTOMER CHOICE AWARD

Allivet

Overview

Allivet has a rating of 3.31 stars from 4,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allivet most frequently mention customer service, great prices, and free shipping. Allivet ranks 2nd among Pet Meds sites.

  • Service
    167
  • Value
    157
  • Shipping
    157
  • Returns
    64
  • Quality
    133

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.7%
Positive
2
Neutral
1
Negative
32
111
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Special offer from Allivet
FREE shipping on all orders over $49!
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What reviewers want you to know

Positive highlights

  • They are quick to receive approvals from the vets office and delivery is pretty efficient.
  • It is good to be aware of this web site for the offer they have and the affordability of their medications
  • 2018 Customer Choice Winner

Critical highlights

  • I ended up talking to customer service 4 times and the problem was never resolved.
  • WARNING DO NOT LEAVE CARD ON FILE OR ANYTHING IN YOUR CART, THEY WILL LIE AND TELL YOU THAT YOU CLICKED AUTO SHIP.
  • I still had pending charges on my credit card but no order.
How would you rate Allivet?
Top Positive Review

“Great Customer Service”

Joe S.
2/27/24

The.hold time on the phone line may be a little.long but they seem to want.to make.it.worth your while.

Top Critical Review

“BAD order response time, even worse customer service”

Chris b.
3/10/24

Placed and order and 2 days later called because you did not even attempt to call the vet for the RX. This is necessary MEDICINE not a toy. The rep put me on hold multiple times and all he could offer were apologies. Shipping was supposed to be 1-3 days yet 2 days passed and they had not even attempted to call the vet. Won't be purchasing anything else from here. They don't seem to know that medicine is NECESSARY.

Reviews (4,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (623) vets office (73) auto ship (124) web site (38) dogs medicine (39) vet charges (33) pet medications (88) credit card (41)
Thumbnail of user michaels4224
1 review
0 helpful votes
May 9th, 2020

Great Company Easy to use Website and ordering process. They had what I needed and the auto refill is great

Thumbnail of user sophiep61
1 review
2 helpful votes
May 9th, 2020

At least $20 cheaper than vet. Easy to order. Have never had a problem getting the medication in the time they said it would come.

Thumbnail of user sassmanr
1 review
0 helpful votes
August 15th, 2020

What a great deal! I have had a hard time finding this in stock? Waliworld you have to take your fish to the vet to get this. Not here! We are shipping this to you ASAP. My fish need this so let me know if supply is short. Thanks folks Great Job. I have more pets so I will return. You all have a very nice day and a wonderful weekend.

Thumbnail of user luannl19
2 reviews
0 helpful votes
September 13th, 2020

I really love Allivet, their prices are great, they call my vet to get the prescription refills and their auto ship saves me having to remember to order the dogs medicine before it runs out.

Thumbnail of user debraw690
1 review
4 helpful votes
May 9th, 2020

Thank you for making your order site manageable for we baby boomers! I'm seeing some problems with shipping in your reviews. If you have any questions, please call me at *******623. Many thanks.

Thumbnail of user valerief154
1 review
0 helpful votes
September 9th, 2020

The site is very easy to search what you need. Once you have your information and place the order... Everything else goes quick

Thumbnail of user lindaz162
2 reviews
0 helpful votes
April 5th, 2020

I found this website easy to use and the product came in a timely manner. It is so easy to have Allivet call the vet and save me time.

Thumbnail of user nannettef2
1 review
0 helpful votes
November 16th, 2019

Just started with Allivet, Don't have any feedback on service and delivery! I understand approximately a week on delivery. They had better prices than my vet, just waiting for the actual delivery to come.

Thumbnail of user catherinep195
1 review
0 helpful votes
March 4th, 2020

So far so good. Haven't received meds yet, but ordering was easy. Prices are great. Best that I've found. Paid alot more at vets office.

Thumbnail of user svetlanac15
1 review
0 helpful votes
November 29th, 2020

Meds always in stuck. Easy to order. If you have a question people always there to answer and help by phone or online.

Thumbnail of user stephens775
1 review
0 helpful votes
January 18th, 2020

Long-time customer. Orders and re=orders are simple and easy. They contacty my vet and take care of the paperwork needed...

Thumbnail of user sharone231
5 reviews
0 helpful votes
April 10th, 2020

I received nothing but quality service from Allivet. They have excellent prices. They will find a way to get you the best price on all of your prescriptions. If you have questions, please give them a call. You will find them extremely friendly and helpful.

Thumbnail of user joestronge
1 review
0 helpful votes
February 27th, 2024

The.hold time on the phone line may be a little.long but they seem to want.to make.it.worth your while.

Tip for consumers:
Super product. Awesome Pharmacy.

Products used:
YuMove Advanced

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackw389
1 review
0 helpful votes
January 28th, 2020

Ordering meds for our cat is fast and easy. Price is right.
I reorder these medicine on a regular basis

Thumbnail of user christinac300
1 review
0 helpful votes
August 26th, 2019

Very easy to order. Great customer service. Has help gelding with ringbone! Will reorder again. Great products

Thumbnail of user davidc6481
5 reviews
5 helpful votes
July 15th, 2022

Hi all! Everything is as usual, everything is up to date, you are a pleasure with your service as always. Thank you! I recommend your service!

Thumbnail of user roberts2913
1 review
0 helpful votes
March 15th, 2020

My Vet wanted a considerable amount more for the same medication. Allivet has my information on file. It is real simple and fast for me to re-order. Thank you Allivet.

Thumbnail of user ronadal
1 review
0 helpful votes
November 15th, 2019

Pet meds in stock at a reasonable price - I use the auto ship so we don't run out of my pets medications

Thumbnail of user mariong73
1 review
0 helpful votes
May 30th, 2020

The products we need are always in stock and are competitively priced. Ordering a prescription is easy, as Allivet directly contacts our vet and keeps in contact with me to let me know the status of the rx and the order. It's always an easy, uncomplicated transaction.
I highly recommend Allivet!

Thumbnail of user gloriaw81
1 review
0 helpful votes
June 1st, 2019

Good prices. Fast service. Easy website ordering. Quick delivery. My order went through the vet approval process quickly and everything went very well.

Thumbnail of user stephenb678
2 reviews
0 helpful votes
December 19th, 2019

Great Service. Excellent quality products. Always prompt and accurate. Great website.The whole experience was really good. I would highly recommend your company.

Thumbnail of user sonyai9
1 review
0 helpful votes
February 16th, 2020

Excellent service and communication update with vet as well as the pet owner! I have never had an issue. Thanks

Thumbnail of user brettb416
1 review
0 helpful votes
February 11th, 2020

Always able to quickly order my Golden's Trifexis with ease and generally under budget compared to other vet pharmacies.

Thumbnail of user richardg943
2 reviews
9 helpful votes
April 1st, 2020

Recently, I had to purchase an ant-inflammatory for my older dog. Unfortunately, he passed away the day after we ordered the product. I called Allivet to cancel the product and they were great! Told me the product had already been sent but to keep it at no charge as it was prescription. They credited my account for a full refund. We have another dog and cat and I will now be an Allivet customer of life based on this great experience in dealing with them! Great Customer Service!

Thumbnail of user bobbyt109
2 reviews
0 helpful votes
November 12th, 2019

My dogs medicine was cheaper here than all other online sites and their service was super fast once the product was ordered!

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From the business

Allivet pet pharmacy is a national online retailer of prescription pet medication, pet supplements, horse care products, and veterinary supplies for more than 20 years. Allivet carries a large selection pet products including, pet medications, vaccines and pet supplements for joint care, dental care and more. Allivet carries popular items such as Fronline Plus, Hartgard, Comfortis and Trifexis and also supplies hard to find medications at the lowest prices. You can find comfort in knowing that our pharmacy has been awarded the Vet-VIPPS certification of approval by upholding the highest pharmacy standards.

Business History

Agropec Trading dba Allivet was founded in 1992 and has grown its reputation as your trusted pet pharmacy, by providing reliable service to pet owners, farm & ranch owners and veterinarians throughout the United States and overseas. Agropec trading is a privately owned company.

On September 23,2011 Allivet earned the Veterinary-Verified Internet Pharmacy Practice Sites (CM) accreditation through the National Association of Boards of Pharmacy® (NABP®). Allivet successfully completed the rigorous accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients.

On October 1,2013 Allivet was awarded the Bizrate Circle of Excellence, one of the largest sources of consumer-generated reviews of online retailers in the United States. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers. Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction.

On Dec 12,2013 Allivet was selected to join the Google Trusted Store program. The Google Trusted Store badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.

Keeping customers and their companions animals in mind, Allivet strives to provide the highest quality products at the lowest prices.

Company Representative

Thumbnail of user katiek135
Lawrence S.
Typically does not respond to reviews

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