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Due to unforeseen circumstances, I had to cancel a reservation. Although the cancellation was done with 24+ hours notice, I was charged for the space (per Regus policy). I asked for a refund or even a credit toward a future reservation, as I will be booking a lot of office space in the same area, but no interest from Regus. They would rather take my $400 now, versus $2,500+ over the next few weeks. I just need someone to partner with; these folks are not interested. Moving to a different provider for the rest of my reservations.
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Hello Chris,
We are sorry to learn of your frustrations.
Please understand that we apply booking cancellation fees to prevent last-minute changes.
As the world’s leading flexible workspace provider, customers rely on us to provide them with available, efficient spaces so demand is high.
Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus