AllergyBuyersClub has a rating of 1.53 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AllergyBuyersClub most frequently mention customer service, air purifier, and return shipping problems. AllergyBuyersClub ranks 14th among Allergy sites.
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I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.
I purchased a PowerPure 5000 by Aerus Warm & Cool Mist Ultrasonic Humidifier one year ago, worked great all winter, used it this winter for one month then it would turn on at all. Called customer service they said something must of happened in shipping a year ago. No Im sorry no nothing. 100 bucks down the drain.
I ordered this pure and dry dehumidifier online on a Sunday. Thought I had done everything all right but received an email telling me that my order was incomplete? So went back and tried ordering it again and got another email telling me that my order was incomplete? Checked my credit card and yes I just ordered 2 units. Called the 1 888 number and was told that I had to wait for Monday to solve the problem. Needless to say that it took 10 days to get my money back on my credit card. Moral of the story do not order on Sunday or Saturday as you will get some automated message that is incorrect.
Tony
At first I was worried to buy from them because of the poor and low online reviews, but I ordered my air filter replacement kit because it was hard to find from anywhere else. I forgot to add the discount code and the customer service person was nice enough to add and adjust my credit card charge. Received my product promptly. No complaints. I would purchase from them again. I'm sorry there were so many negative reviews, but I hardly write reviews and I only did so, because I wanted to share my good experience.
I bought a dehumidifier from allergybuyersclub... waited impatiently for reunds.on charge card,, I got pretty upset... until, finally it arrived after 7 days! They said it could take 3 to 7 days but I really couldn't understand why it would take that long. HOORAY... IT ARRIVED AND ALL IS GOOD! The customer service rep, Barbara, was really nice.
The only reason I gave 4 stars rather than 5 was the original air cleaner had issues with the filter. Customer service Samantha was excellent. Call was returned immediately even though I left no message. Replacement filter was sent at no cost and customer service followed up with emai to check status.
David,
Thank you for the kudos! If we can help with anything else, please contact us at 888-236-7231, option 3. Our hours of operation are Monday-Friday, 8:30 a.m. to 6:30 p.m. You may also reach out to us via email at abc_customerservice@allergybuyersclub.com.
Thank you,
-Allergy Buyer’s Club Customer Support
Shop a curated selection of healthy home products including air purifiers, dehumidifiers, humidifiers, vacuums, and more. Enjoy free shipping over $75, customer reviews, and chat via online or phone with experts for free to help choose the right products.
Since 1998, Allergy Buyers Club has been reviewing and selling top-rated healthy home products to customers that suffer from allergies, asthma, and more. We are Better Business Bureau accredited and are an authorized online retailer of manufacturers in the air purification space.
Amy,
Thank you for taking the time to write a positive review. We appreciate you.