• Allegiant Air

Allegiant Air

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Overview

Allegiant Air has a rating of 1.9 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Allegiant Air ranks 150th among Travel Other sites.

  • Service
    5
  • Value
    5
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Allegiant Air?
Top Positive Review

“Great Value for your money”

Terrance S.
9/3/19

I know, I know the tickets are inexpensive but they nickel and dime you ad nauseam on the add-ons. Well get over it. Don't pick your seat, don't check luggage and don't buy a coke. If you are a Active Military or a veteran or a family member you can pick your seat for free and you can check up to 3 pieces of luggage at no charge. Flight attendants and pilot were fantastic.

Top Critical Review

“$50 voucher settlement - $1500 cost to fix their screw up”

Rhonda A.
4/13/22

Cost me a short notice spur the moment ticket twice in one week & they wanna throw themselves on the "safety" crutch! Delta flew the same route no problem! So listen up ppl... if allegiant screws you & leaves you stranded & u complain & they give u a $50 voucher for your trouble... wipe ur butt w/it & message me regarding a class action suit. If you cash or use that voucher, you cannot be included & that's why they send it... hoping you will accept it & move on. DONT DO IT PEOPLE! They will never stop if we do not stand up to them... don't be fooled.

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user rhondaa155
3 reviews
12 helpful votes
April 13th, 2022
Verified purchase

Cost me a short notice spur the moment ticket twice in one week & they wanna throw themselves on the "safety" crutch! Delta flew the same route no problem!
So listen up ppl... if allegiant screws you & leaves you stranded & u complain & they give u a $50 voucher for your trouble... wipe ur butt w/it & message me regarding a class action suit. If you cash or use that voucher, you cannot be included & that's why they send it... hoping you will accept it & move on. DONT DO IT PEOPLE! They will never stop if we do not stand up to them... don't be fooled.

Thumbnail of user donh344
4 reviews
5 helpful votes
July 11th, 2021

In March, Key West looked very appealing so we booked the flight for September. Extra fees were paid for leg room, luggage, etc due to ADA needs.
Due to a change in employment, we need to cancel. My understanding is a credit is due. However, they are charging fees for each leg of journey times two people. 2/3 of my cost is wiped away. The small credit will not get us anywhere so they basically got total cost for nothing!
This reminds me of the un-reputable vacation rental sites who lure you in to take your money.
Go with a major carrier, it costs less in the long run.

Tip for consumers:
Avoid being cheap

Service
Value
Quality
Thumbnail of user ginas3boys
2 reviews
0 helpful votes
August 29th, 2023

After what was said to be a 40 min flight delay, we arrived at FtLauderdale international airport over an hour behind schedule...sat in the plane over 40 more minutes...missed our car rental appointment...return flight... no one showed up at the Allegiant counter Mon until after lunch. We saw them arrive, last one carring in a pizza 4 of them came out an hour later to over 150 people waiting in line! NOT OK!
WILL NEVER FLY WITH THEM AGAIN!

Tip for consumers:
use another airline

Service
Value
Thumbnail of user sonyac160
4 reviews
1 helpful vote
May 15th, 2022

Basically I booked 2 round trip tickets at a great price on the actually site. Booked 6 months ahead of time and I received a cancellation of the flights with no reason just 1-1/2 month prior to our trip. They offered full refund or credit. I chose full refund. I still wanted to know why the cancellation and what was going on. I was unable to reach anyone on the phone due to high call volume, no online chat representatives available. So I go online to try and book again and to really see if those flight were still active and low and behold they were for $200 more per round trip ticket. I was stunned and confused. Poor service and I feel money hungry vibes from Allegiant, so unfair!

Service
Value
Returns
Thumbnail of user joannl51
2 reviews
0 helpful votes
February 16th, 2019

Purchased airfare for my anniversary, made sure to read the fine print and purchased trip protection because my boyfriend works a job where things can get cancelled last minute, so I wanted to be sure that I could get my money back.

What they don't explicitly tell you is that while yes, you do get a refund, no you do not get your money back. Instead they issue you travel vouchers. This seems like an ok thing, but what they also don't tell you, the travel voucher is ONLY good from the date of purchase.

So if, like me, you book 2 months in advance for your anniversary so that you don't pay ridiculous fees to fly by waiting last minute, your voucher isn't good past you original date of purchase.

So I have $600 worth of flight vouchers that might not get used, because the only time off we both get each year for vacation, is our anniversary, which is past the date of booking.

Thumbnail of user bradt6
11 reviews
27 helpful votes
March 18th, 2016

I would suggest this company change their name to "zero customer service" and slap that on the tails of their planes because you will get none. And I mean literally. They don't offer a phone number on the website. They give you the option to email a rep. And it says 24-48 hours you will get a response. When talking about important business travel, do you want to wait 48 hours for an email? It is really hard to believe there is a business model this bad. Pay the extra 40 bucks and fly with a reputable company, trust me.

Thumbnail of user melissas39
6 reviews
22 helpful votes
February 9th, 2015

I was excited to have a non-stop flight for my sister and I to go see our ailing Mom. My sister does not fly well so I wanted a non-stop flight to make it easier for her. Everything is done on line and they do not have any customer service people you can contact directly by phone or chat. They also have lots of extra charges including a fee to choose your seats because they can't guarantee you will sit together if you don't pay to select seats. I thought this was really tacky. Ticketing was fine, flight out was fine except they state they accept cash for beverages and snacks but they actually don't and the plane was a bit dirty. The real problem was on the return trip. I fly very well but kept feeling worse and worse as the flight progressed. I was wheezing and feeling sick to my stomach. I then started breaking out in a rash. I found out why, the lady in front of me and her husband had a tiny dog wrapped in a blanket. I am highly allergic to dogs. No airline crew member asked anyone around them if there was an issue with the dog and I did not see the dog literally until we were landing. I was then sick for the next two days because the allergic reaction caused an asthma attack. I almost had to go to the hospital. I emailed the airlines asking them to rethink their policy as I had to take additional time off work due to my allergy/asthma attack. I realize the air is circulated and I still would have felt a bit ill but not to the extent it caused to have the dog so close. If I had been asked, I would have requested one of us change seats. I sent my email on 8/7/14 and they responded on 9/26 stating: "We regret that you was uncomfortable concerning the actions of the dog on this flight. Please understand, that we do allow pets and service animals on our aircrafts. We do realize that this may cause an inconvenience for other passengers but this is our policy." They went on further to state it was my responsibility to notify them the dog was a problem even though I didn't see it until the end of the flight and by then it was too late. I guess asking for them to notify passengers around someone with a dog is too much to ask. Because of their lack of basic customer service I will avoid them in the future.

Service
Value
Quality

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Official Allegiant website, the only place to book Allegiant's low fares for flights to Las Vegas, Florida, and more. Buy your airline tickets direct and save.

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