• Allbirds

Allbirds

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Overview

Allbirds has a rating of 1.95 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Allbirds most frequently mention customer service, return policy, and toe area problems. Allbirds ranks 705th among Shoes sites.

  • Service
    47
  • Value
    54
  • Shipping
    47
  • Returns
    42
  • Quality
    50
Positive reviews (last 12 months): 8.3%
Positive
2
Neutral
4
Negative
18
64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not only is the sandal poorly constructed and uncomfortable their customer service has ghosted me!
How would you rate Allbirds?
Top Positive Review

“Excellent shoes”

Butch R.
5/13/23

For a few years now I have been wearing Allbirds wool- and tree runners. Their service in store or online is excellent. The products are of an excellent quality and there is a feeling that they really care about the environment. I love the materials they use especially New Zealand wool. Exceptionally comfortable footwear.

Top Critical Review

“Allbirds Does Not Stand Behind Their Product”

John M.
11/11/23

I purchased 6 pairs of Allbirds shoes over approximately 4-5 years. Three pairs were their "tree" versions which have a nylon type material. While these shoes are comfortable, every pair of these "tree" versions wore through the toe area within 6-9 months of use. I probably wore these shoes 2-3 times per week during these periods. Allbirds did not accept responsibility for the premature defects of their shoes and after contacted, refused to provide a refund, credit or replacement. While I spent approximately $400 for three pairs of shoes, each of which had the same product defect, they only offered a $25 gift card. I considered that an insult. I will never buy another product from Allbirds. In my opinion, their products have poor workmanship and/or materials and are not worth the price charged. They do not value quality or their customer base.

Reviews (171)

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user butchr12
2 reviews
0 helpful votes
May 13th, 2023

For a few years now I have been wearing Allbirds wool- and tree runners. Their service in store or online is excellent. The products are of an excellent quality and there is a feeling that they really care about the environment. I love the materials they use especially New Zealand wool. Exceptionally comfortable footwear.

Tip for consumers:
I use both tree- and wool runners.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user ritahd1
2 reviews
2 helpful votes
January 4th, 2023

For the first time in my life, I buy shoes on line and it's the perfect fit and 100% comfortable even without socks on.
I pulled out of the box and my 6 year old son said: mum, they are sick! To mean, they are very cool!
I hope they really last longer.

Looks like I found a place to buy shoes from!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user rs704
1 review
0 helpful votes
February 16th, 2022

Just as comfortable at 8.5 months pregnant as they were when I bought them a year ago. Don't need to get a bigger size, never needed an insert for additional support. Super comfy, warm and breathable, I definitely recommend them! I have wide feet and a tall/high instep, so I wear the mens styles. No big deal, the shape is almost exactly the same and the colors are equally nice.

Products used:
Tree loungers, wool loungers

Value
Shipping
Returns
Quality
Thumbnail of user kimt1010
1 review
0 helpful votes
September 2nd, 2023

I was hoping I would like the look of the shoes and that they would be reasonably comfortable. They have met and exceeded my expectations. I LOVE the look--sporty, casual--and walking in them is like walking on air. I am VERY pleased with these shoes (I bought two pairs). My next pair will come from Allbirds.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user ss907
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

I bought a pair of the gray wool mizzies last winter. They are super comfortable, and held up well on my many walks in NYC. They are lightweight and exceptionally warm as well. I liked them so much that I bought another pair this winter, and they have been a staple in my now-more-casual winter work wardrobe. I have received many compliments from coworkers. I only wish they had even more color combos to choose from, because I am certainI would buy another pair!

Products used:
2 pairs wool mizzies

Service
Value
Shipping
Quality
Thumbnail of user lindsayc103
1 review
1 helpful vote
February 1st, 2020

The arrival on my Allbirds purchase
Was excellent and faster than the suggested delivery frame. As I work in a Hospital environment I can walk up to 25-35km a day. I am looking forward to wearing my Allbirds to gain better comfort for my feet. Nice stylish footwear good selection on offer and the sizing is spot on also priced very reasonably. A good marketing strategy provides plenty of information about the product and eco friendly which lead me to buying myself a pair.

Thumbnail of user markm3311
1 review
0 helpful votes
July 9th, 2021

Your colors as shown online are not accurate. We have returned perfectly good shoes only because the colors were so far off. The latest was bough, which shows as a dark beige but is a very obvious grey. Others do good colors and we want to order more but are always in doubt. I know you pay for returns, but that is needless expense you can easily avoid with better reproductions.

Mark M. Full name on request
Glencoe, Il *******

Tip for consumers:
Read my review about your color reproduction quality.

Products used:
Shoes. So far

Service
Value
Shipping
Returns
Quality
Thumbnail of user susans2958
1 review
0 helpful votes
February 10th, 2021

My husband wears his Allbirds every day. He's a dentist, so COVID has changed his daily routine arriving home from work. Every weekday, he enters through our garage, and showers in the basement. Then he takes his clothes and Allbirds and puts them in the washing machine on high temp. He has done this every work day for over a year. The Allbirds still look and feel like new. Amazing.

Tip for consumers:
Their advertising is accurate. They don’t need to be broken in. They are warm in the winter. They stand up to very many washings.

Products used:
Shoes

Value
Quality
Thumbnail of user jemia1
29 reviews
11 helpful votes
May 10th, 2021

I bought the women's tree runners in jet black, size 7. The website is very simple and easy to use and they seem to have a lot of different color options as well. The only downside with my shopping experience is that since these particular shoes are popular, my order went to a backorder line, and so they arrived after 2 1/2 weeks of waiting. However, the shipping is free so I don't mind that much.

The quality of these shoes is great. I tested them first at home, and I noticed that after wearing them all day, I almost preferred to keep them on because they were so soft on the inside with the wool lining doing a good job at keeping my feet warm. I then tested these by taking a 2 hour long walk through central park and these were very comfortable and easy to walk in. The only downside with regards to quality is that the shoe laces will eventually loosen, so I had to double knot them to prevent that from happening.

As for sizing, I am in between a 6 1/2 and a 7 in shoe sizes, and these shoes fit me perfectly. If you are a half size, I definitely recommend sizing up, because I feel like these shoes run a little small. There isn't an option for half sizes anyways. These shoes may feel tighter for people with wide feet like mine, but it isn't uncomfortable to me.

Overall, I think Allbirds has done a great job at providing ethically made and comfortable, yet stylish shoes. I'll definitely be using these for my longer walks around NYC.

Thumbnail of user janettem17
1 review
1 helpful vote
March 20th, 2019

I bought my 1st pair to wear on a European vacation and fell in love. They're especially comfortable for the long plane rides. 2 years later and I just had a hip replacement and they are again my "go to" shoes. My feet were freezing for several reasons and they helped keep them warm. Plus they are good safe, grippy shoes to wear with my walker and cane. I sound like an old lady but I'm in my early 60's. I just received these cute blue ones and they cheer me up!

Thumbnail of user felicityk1
2 reviews
2 helpful votes
February 3rd, 2021
Verified purchase

I have shoes, underwear and socks from AllBirds. Love it! The shoes are very comfortable, the underwear - like your second skin. I, my partner and our friends never had any issue with AllBird's products. My favourite brand
On the pic below my 1.5years old shoes

Products used:
Shoes, socks, underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user milam22
2 reviews
17 helpful votes
February 4th, 2020

Ordered two models (Savannah and Mizzles[strange name]) and both are well beyond expectations in terms of comfort. Light, airy and comfortable. Design is ok: the Mizzles model is a bit on the chunky side, while the Savannah gets stretched and distorted a bit after few wears. Even with that, I'd go with this shoes, as they are heaven for my feet. Ordering and shipping is a breeze, too.

Thumbnail of user tomm730
1 review
0 helpful votes
September 2nd, 2019

I just bought my 5th pair in 16 months. I did not really need another pair but I had to have that color. All I wear now is Allbirds. Fortunately I'm in Southern California so no rain. Perfect weather for Allbirds. I was surprised to see how my first pair washed. Came out like new. I put them in a 5 gallon container fill it half with water and some laundry detergent mild of course. Left in the bucket for 20 minutes gave a good rinse put them in the sun came out perfect. I think putting them into a 5-gallon bucket instead of the washing machine, much more gentle on the shoe.

Thumbnail of user bethn116
1 review
0 helpful votes
January 14th, 2020

I suffer from extremely smelly feet. I wore my Allbirds all day today at work, came home and took a 4 mile walk. Just took off my socks and they smell like they're fresh out of the dryer! Really? Amazingly comfortable shoes along with incredible costumer service. Will definitely by again.

Thumbnail of user hawkins
1 review
0 helpful votes
June 22nd, 2020

I had a pair of allbirds shoes for about two weeks. They were incredibly comfy and I was very satisfied with them. I ended up returning them because they were a bit too large since they do not offer half sizes. I decided to change up the direction I wanted to go with my style so I did not get another pair, but I wanted to leave a review because I had a wonderful experience wearing them and working to return them.

My only complaint is that they do not offer half sizes (8.5,9.5, etc.) 9.5 is my sweet spot and 10 left a little too much toe room. Otherwise, a great company that I would like to support with this review.

Thumbnail of user charlesf300
1 review
0 helpful votes
November 22nd, 2019

The shoes themselves are really very beautiful and clearly well made. Unfortunately, they don't quite fit my feet, but they were super helpful about the return - the accept them even if you've worn them.
I have to give them 5 stars purely because their customer service has been absolutely superb. Companies like this deserve to do well. They are making quality products with honest service.
For the record - a one star review because the shoe doesn't fit is harsh and irresponsible - other reviewers on this site need a little perspective.
Long story short - they are really nice so give them a go. If they aren't perfect, send them back.

Thumbnail of user ohads3
1 review
0 helpful votes
January 5th, 2020

I live in a country Allbirds don't ship to so I ordered my tree runners to a hotel where I knew a family memebr will be staying in the US and the shoes arrived right on time. When my family mamber opened the box he found out that unforunately, they sent the wrong size. That's where the incredible customer service comes into action. I emailed them describing my situation and within 10 minutes a rep emailed me back saying they'll send an express package with no extra charge to the hotel so it will arrive before he has to leave. The package indeed arrived and I got my shoes.
Upon wearing them for the first time, I immidiately noticed they are VERY comftarble. The insole is padded, washable and provides me with plenty of support. After wearing them for a few weeks I can say that my impression of them hasn't changed and I'm very pleased with my purchase. Will definitely reccomend them to anyone.

Products used:
Men's tree runners, charcoal black

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianej104
1 review
0 helpful votes
May 6th, 2019

I had the hardest time finding comfortable shoes because of RA and PF. I bought the Wool Runners and love them. I usually wear a size 9.5 - 10 so I ordered the 10 & they fit great. There was no breaking in period and they are soooo comfortable! I have since bought a pair for my daughter and a 2nd pair in another color for me. We travel a lot so I can't wait to wear them on our next trip. No more sneakers for me! I rarely leave reviews but thought I would for Allbirds since they are so comfortable :)

Thumbnail of user caroliner93
1 review
0 helpful votes
December 10th, 2019

I got a pair of allbirds for my boyfriend for his birthday, but his parents ended up also getting him the same pair. So I wanted to return the pair I bought. This was some of the best customer service I have ever encountered. I had messaged them saying that I had not received a refund yet, and was just checking in. They sent me an email back almost immediately saying they automatically refunded my money just because the warehouse was backed up, and I should see the money shortly. They were so quick with response, kind, and attentive. I will definitely be purchasing in the future just because of their customer service.

Thumbnail of user hannahg125
2 reviews
0 helpful votes
May 27th, 2020

I wanted rothys, but couldn't justify paying for them. A friend suggested allbirds, and I bought a pair of their tree breezers (flats) in mauve pink. I LOVE them. They feel like socks, like an extension of my foot. They are sooo comfy, don't smell, and can be thrown in the wash. I was anticipating using them as an occasional shoe but I wear them everywhere. They are more supportive than I would expect for a pair of thin flats and my feet have yet to be sore after full days of wearing them. I bought a pair of the tennis shoes for my mom, who suffers from plantar fasciitis and has an awful time finding worthy shoes. I bought a couple different sizes and had no issues returning the others for free. All have been true to size. I appreciate that they are a sustainable organization and shoe boxes double as shipping packages. Overall am very impressed and don't even have a desire to own rothys anymore!

Products used:
Tree runners, wool runners

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrsf26
1 review
2 helpful votes
October 5th, 2019

First ordered a pair--put on: hmm, felt kinda funny, but thought "we'll see." Forgot I had them on about five minutes later. Five hours later still on, happiest feet; literally fell asleep with them on. Purchaser MUST try each pair. Have had to return two green and two blue; the first and fourth ordered pairs of blue are heavenly, second and third did not feel comfortable, but it's worth trying to get the right one because pair can be returned for free within 30 days, and when they work, Heaven! Newly-developed bunions, arthritis, and foot surgeries have made it almost impossible to find comfortable shoes that I can wear all day, including walking or hiking on uneven surfaces, but these Allbirds wool runners are, quite literally, better than the doctor ordered at three times the price. When I see a color I like that likely will not stay long in production, I try it out. Have kept ten of fourteen ordered pairs within the last year. Worth every penny with time to try for 30 days, even to return and reorder when one doesn't quite fit my foot (usually the left foot) comfortably. Customer service via email has been very polite. Return/reorder on-line has been simple with phone and laptop both needed for printing the return mailing. Have met others overseas and in the US who smile, then point to my and their shoes, saying "Allbirds? We should start a fan club." Yup.

Thumbnail of user lesm21
2 reviews
4 helpful votes
October 5th, 2017

They just great birds. And they fly funny and also u call u women bird as she cute like a bird.

You have peogines robins crow all sorts

Thumbnail of user johnb4541
1 review
0 helpful votes
March 8th, 2020

Being partially disabled, I bought Allbirds slippers over the internet. The first two pairs I tried were not suitable and when contacting Allbirds for replacement I was very surprised with their courteous and helpful staff. Nothing was to much trouble. The speed and efficiency was amazing. Thank you Allbirds.

Thumbnail of user sarap177
1 review
1 helpful vote
October 29th, 2019

I'm surprised to see so many bad reviews. I normally wear a 7.5. I got a size 7, and I love the way they fit. I wouldn't wear them to run, but for walking around, they're perfect. I can vouch for the no smell claim. I have pretty stinky feet, but I can wear these without socks, no problem. I've put mine through the washer, and they're holding up just fine. It poured rain yesterday while I was out with my kids, and they stayed dry, which is a lot more than I can say for my other tennis shoes. I've worn these walking my dogs through the woods, and they held up to that nicely. They didn't look dirty, and my feet stayed comfortable. I'm satisfied with my purchase.

Thumbnail of user elizabethv191
1 review
0 helpful votes
January 25th, 2020

My dog ate the back of my shoe so I called the NYC store they said I could exchange them for free. I love allbirds!

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About the business

The world's most comfortable shoes, made naturally --- Using materials like merino wool and eucalyptus tree fiber, Allbirds has created the comfiest shoes on the planet.

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