• AliExpress

AliExpress

Overview

AliExpress has a rating of 2.13 stars from 7,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AliExpress most frequently mention customer service, credit card, and tracking number problems. AliExpress ranks 428th among Wholesale sites.

  • Service
    1429
  • Value
    1342
  • Shipping
    1374
  • Returns
    1229
  • Quality
    1287

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 5.9%
Positive
32
Neutral
11
Negative
497
1552
See all photos

What reviewers want you to know

Positive highlights

  • Make sure to always read sellers reviews and you will have a great shopping experience.
  • Please enter at least 100 charactersPlease enter at least Please enter at least 100 characters

Critical highlights

  • Bad decision …… Zero customer service because they are only salespeople.
  • Post office confirmed no packages delivered and yet aliexpress still would not refund my money.
How would you rate AliExpress?
Top Positive Review

“The best”

Nikita g.
3/13/24

I recently purchased a phone from AliExpress, and I must say, I'm pleasantly surprised by its quality and performance! The design is sleek and modern, and the screen resolution is impressive for the price point. The camera takes stunning photos with vibrant colors and crisp details. Despite being an affordable option, the phone feels sturdy and well-built in my hand. I appreciate the fast shipping and excellent customer service provided by AliExpress throughout the buying process. Overall, I highly recommend this phone to anyone in search of a budget-friendly yet reliable device.

Top Critical Review

“AliExpress is Pure Trash & Scam”

L A.
12/27/23

AliExpress is my worst fear in online purchasing. I waited about 9 weeks to receive my items, nothing ever arrived. So I filed a complaint with PayPal and got my money back. After I made the initial order, AliExpress kept bombing my inbox with offers and deals, but never a single update on my purchase. If not for PayPal, I probably would have lost the $2,300 that I paid AliExpress. I can't explain how they're still in business. Just stay away from AliExpress and save yourself the grief.

Reviews (7,882)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (805) post office (126) buyer protection (266) credit card (213) shopping experience (50) 100 characters (6)
Thumbnail of user giusyv1
2 reviews
3 helpful votes
August 14th, 2021

Aliexpress is the online shop site where you can find everything at very low prices. I bought a lot of things like cosmetics, earrings, bracelets, rings, covers, smartwhatch etc... it has never disappointed me... delivery in Sicily in one month fast and on time, good..

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Value
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Thumbnail of user nickg371
3 reviews
1 helpful vote
March 25th, 2020

Super easy to make purchases. I had only a positive experience using this service. Just choose the seller carefully. Read all reviews about him. Then tracking system also very easy and comfortable to use. Definitely I can recommend this service.

Thumbnail of user agbozied
13 reviews
9 helpful votes
August 24th, 2020

I bought this mini screwdriver to actually see what it would look like and it turned out to Be an amazing item it has almost all the screw help I need from the one for my phone till other electrical appliances

Thumbnail of user zorrack13
2 reviews
2 helpful votes
November 1st, 2022
Verified purchase

I buy from Aliexpress since 2016 and had 0 issues with all kind of sellers!
One single time the product didn't arrive at all but I get a full refund!
And sometimes 2 months shipping time is a lot but the cheap price balance it!

Tip for consumers:
search for the best price snd free shipping

Products used:
computers related, IT items

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Value
Shipping
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Thumbnail of user sammyj25
1 review
0 helpful votes
January 29th, 2020

Satisfied! A good service with a very supportive team. Have ordered many times. All packages always delivered either on time or even earlier. Just the last one didn't come after two months of transportation so i had to open an dispute - full refund by Aliexpress! Thank you!

Thumbnail of user kiselik228qq
1 review
0 helpful votes
August 21st, 2022

Leather is an unconditional trend for the events of 2022-2023. Modern leather things are found both from natural and eco-leather, which is practically in no way inferior to the first. Leather clothes are very comfortable to wear and will help you create diverse looks for work, a walk, or a meeting.

Leather clothing is a must-have for every fashionista and I am not an exception.
I have recently come up with an idea to buy leather shoes for this season. And you know everything costs something. My choice was too clear but there was a risk. This pair is unacceptable cheap on AliExpress. After 7 days of waiting i've finally received them. It just blew my mind. Check photos!

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Thumbnail of user onabowaleg
2 reviews
0 helpful votes
August 7th, 2020

Ali express is such a guaranteed online platform to buy all sorts of goods including electronics of your choice.
They have great customer services and if your package get lost your money will be refund

Thumbnail of user daniellev129
3 reviews
3 helpful votes
January 19th, 2022
Verified purchase

I ordered a bear pinafore with a hood and it's so so so cute! It was about 22 dollars, and it was well worth it, the material is definitely a little different, so if you're finicky about that kind of thing you should pass; but that's the only thing you could perceive as a negative.

Products used:
Pinafore

Service
Value
Shipping
Quality
Thumbnail of user amanullhaaman97
6 reviews
0 helpful votes
March 13th, 2024

I recently purchased a phone from AliExpress, and I must say, I'm pleasantly surprised by its quality and performance! The design is sleek and modern, and the screen resolution is impressive for the price point. The camera takes stunning photos with vibrant colors and crisp details. Despite being an affordable option, the phone feels sturdy and well-built in my hand. I appreciate the fast shipping and excellent customer service provided by AliExpress throughout the buying process. Overall, I highly recommend this phone to anyone in search of a budget-friendly yet reliable device.

Thumbnail of user echog11
AliExpress C. – AliExpress Rep

Dear Customer,
Thanks for taking the time to share your feedback. We're delighted to hear you had a great experience shopping AliExpress!
We look forward to continuing to serve and impress you. If you need further assistance or have any additional questions, please don't hesitate to contact our Help Center at AliExpress.
Sincerely,
AliExpress Customer Service Team

Thumbnail of user gormanp
1 review
2 helpful votes
July 3rd, 2020

I ordered some of the most expensive stuff and it came! Dont believe those bot reviews saying "wow so bad never got anything trash bad" trust me its not fake ive ordered from here for 3 years now and never once has anything bad ever happened so dont believe those bot reviews its nothing like wish!

Thumbnail of user jennl49
5 reviews
3 helpful votes
October 17th, 2021

I've been ordering a lot of stuff in this website and so far I have no complaints. You can find a lot of items to use for your small business or personal use. I recommend checking the reviews of the item before purchasing and always look for reviews with pictures.
Goodluck!

Tip for consumers:
Always check customers reviews with pictures.

Products used:
Watch bands

Service
Value
Shipping
Returns
Quality
Thumbnail of user scotti385
2 reviews
0 helpful votes
December 12th, 2022

All of my 20 or so shopping experiences have been very good thus far. Fast shipping (Canada), good quality, customer support excellent, returns fast and easy.

Tip for consumers:
I read a lot of bad reviews and was reluctant to order at first, not my case at all.

Products used:
Computer, kitchen stuff

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Value
Shipping
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Thumbnail of user chriso53
9 reviews
31 helpful votes
September 19th, 2023
Verified purchase

I've been ordering from AliExpress for years. They've made some recent notable improvements lately. The site now does a much better job of tracking products that you're looking for. You'll see them (and other similar items) in your general product feed. It isn't an annoying game like Temu and if you search for something, you actually get results that make sense, not like Wish which gives you a whole bunch of other crap amongst what you're searching for. Shipping is mostly free or cheap, but it depends on the item or "store" you buy from. I find most products to be of good quality. If not, you now have 15 days no questions asked free returns, this is a big improvement. AliExpress support is always there to help if you think you're not receiving good support from the merchant. Ship times are pretty much about 2 weeks, In some rare cases, less than a week. I've bought a laptop, a robot vacuum, and a $100 Android tablet as well as a pair of $250 high end headphones which I've been very happy with all of them. I've also picked up things like washcloths, soap dishes and the like for a few bucks and likewise have been happy. They have some really neat items. Use specific item descriptions when searching, but don't shoo by brand name, you won't find many US name-brands here, but I learned to familiarize myself with some quality Chinese brand names which is helpful if you're thinking about making a bigger purchase. You will find the occasional look-alikes, and I've bought a few and have been happy with the quality for the price I paid. The reviews are now genuine customer reviews and often give you an idea of the service you can expect from the merchant. Use TopCashBack or Extrabux apps to get a few cents here and there on your purchases. Also if you "favorite" a product or "follow" a store you may receive messages that include coupons (they're in the message part of the app, they dont spam your email, and you can opt out). Although they generally only get you a buck or so off your purchase, every now and then you can score a real deal on an item. Their whole coins thing is pretty much a waste of time, but you can, rarely, catch a super deal using them. I got a Logitech webcam that sells for over $100 for $25 using coins, but like I said...this is rare. Overall, it's a more civilized version of Temu or Wish with more things that actually have purpose, not just junk that gets pushed on you, and none of that "you'll lose out if you don't buy it in the next 60 seconds crap". The search function is your best friend on this site, you can find the tiniest part to help you fix something up to something as sophisticated as an Ultrasound Machine. If I'm in no rush, and I could care less if it has a brand name, I come here first. Hint: Out things in your cart and you'll see similar stuff presented as you browse.

Tip for consumers:
If your shopping for clothes, be careful of the size, they may give you Western or Asian sizing. If you see something that comes is XXXXXL, it's probably Asian (add 3 sizes up from what you normally would buy). Message the merchant if you're unsure. For shoes, know your EU size (hint, a 13 is a 46 then go down from there, 12 is a 45, etc.).

Products used:
A cheap but nice Laptop and Android Tablet. A vacuum that cost 1/2 of my Dyson and was just as good. T-shirts, Shoes (oh so many shoes. They're cheap and good quality), stuff to organize, glue, unglue, clean, cook, save time and effort, parts to fix things. Stuff for hobbies. $5 Christmas lights that looked better than anyone else's on the block.

Service
Value
Shipping
Quality
Thumbnail of user albertov74
2 reviews
1 helpful vote
June 19th, 2022
Verified purchase

AliExpress offers almost everything you may wish to buy. Products are categorized to easy their search and filtering. There is a desktop application and a cell phone app. Both are similar, powerful and stable enough. On every purchase, you can select one among several payment methods (including their own and PayPal). Pickup points are very convenient, although not available as a general option but on selected vendors. One of the very attractive aspects is the way they suggest products based on what you see, on your browsing habits. The dispute mechanism is easy to use and has saved me many headaches and compensated for losses. AliExpress is not perfect, though. Navigation language is not properly handled, and they tend to force you to use the local one, based on your geographic location. A long time ago, I became a beta-tester and I find the app very robust.

Tip for consumers:
Stay protected by a proper dispute mechanism. Be patient as some sellers use very slow shipping companies.

Products used:
Computer parts, electronic components, tools, materials, bags, cases, accessories

Service
Value
Shipping
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Thumbnail of user onyinyea1
5 reviews
4 helpful votes
November 21st, 2023

AliExpress is a very good online marketplace with lots of products and very fair pricing, I really love it so much.

Tip for consumers:
It’s a very good and legit marketplace, I encourage everyone to visit

Products used:
Electronics

Service
Value
Shipping
Quality
Thumbnail of user kylies69
2 reviews
1 helpful vote
February 28th, 2021

Aliexpress offers so many money-saving products that can really replace brand-produced items. I literary bought here a totally new set of painting supplies as they are so much cheaper here and the quality isnt by any means lower than the actual branded items.

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Thumbnail of user billyz132
1 review
0 helpful votes
January 3rd, 2024

I just received my Nightmare before Christmas iPhone13 case and I F*cking love it. It has better quality than I have ever seen. They say you get what you pay for, well I paid a little over $1 and got a IPhone case that is better than I've EVER bought before. It doesn't have the feel of cheaply made at all…. I love it! My hats off to Alliexpress for a very well made product.

Thumbnail of user gupsaidur2019
1 review
0 helpful votes
December 26th, 2022

For almost 1years I have been using aliexpress & I do not face any issues when I found the best store list in aliexpress. The most valuable resources I found on the internet for this topic it's bestsellerchina.com. The guy take over the solution for aliexpress shopping. The guy listed only the best aliexpress store & the store reviews. You can check out this website for shopping from aliexpress.

Thumbnail of user ameliac157
2 reviews
0 helpful votes
July 1st, 2022

I love AliExpress, here I can find anything at an affordable price. Fast delivery, I always get happy after receiving the package.

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Thumbnail of user kirillk19
1 review
5 helpful votes
April 19th, 2021

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.

Products used:
Short, velocipede, scate

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Thumbnail of user susiec328
1 review
0 helpful votes
January 29th, 2024

I've been buying clothes from AliExpress fot 5 years and I am almost never disappointed. If I am unsure about the sizes I send the shop a message and the seller helps me make a decision. There are certain shops that I like such as EAM, UMI MAO, XITAO and Cheerart. Recently I purchased archery equipment from Sanlida. All of these shops have great customer service and I recommend all of them.

Tip for consumers:
Be careful with sizes because they are based on Asian sizes and send the shop a message when unsure.

Products used:
Women's clothing, jewelry, makeup, archery equipment

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Value
Shipping
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Thumbnail of user harrya193
2 reviews
5 helpful votes
October 25th, 2021
Verified purchase

Forget eBay or Amazon! I have ordered over half a dozen items from them and every one of them has been of good quality and received in reasonable time, except for one from a battery store. The store had the nerve to refuse a refund even though I had not received it, but AliExpress was lightning fast in resolving the dispute and I had the refund on my card the very next day. Very pleased. I will continue buying from AliExpress.

Products used:
Grwibeou DP to HDMI-compatible Cable Adapter Male To Female For HP/DELL Laptop PC Display Port to 1080P HDMI-com' Cable Adapter

Service
Value
Shipping
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Thumbnail of user zacr21
2 reviews
1 helpful vote
July 6th, 2022
Verified purchase

The nozzle is not metal, but plastic. I put it on without any problems. Switching to the atomizer takes a bit of getting used to, it doesn't come out right away.
Delivery: MEGA-FAST - arrived in 13 days
Thank you!

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Thumbnail of user ryszardl2
1 review
0 helpful votes
November 26th, 2019
Verified purchase

Produkt, to bardzo ładny, świąteczny gadżet. Korzystna cena, jakość produktu i wrażenia estetyczne. Sprzedawca super. Bardzo szybka wysyłka i bardzo szybka dostawa. Do polski zakupiony przedmiot dotarł po dwóch tygodniach od daty zakupu, Przy towarze sezonowym jest to bardzo ważne. Jestem bardzo zadowolony zakupionego przedmiotu, jak i obsługi sklepu. Żałuję, że nie kupiłem innych z proponowanego zestawu, jednak na Święta zapewne już by nie dotarły.

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Thumbnail of user natashak326
2 reviews
3 helpful votes
May 9th, 2020

AliExpress is one of the best shopping website in our country. Delivery time product quality is superbly awesome.
I strongly recommend this site for everything

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.

Company Representative

Thumbnail of user echog11
AliExpress C.
Typically responds within 2 days

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