• AliExpress

AliExpress

Overview

AliExpress has a rating of 2.1 stars from 7,896 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AliExpress most frequently mention customer service, tracking number, and credit card problems. AliExpress ranks 426th among Wholesale sites.

  • Service
    1440
  • Value
    1351
  • Shipping
    1384
  • Returns
    1240
  • Quality
    1296

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 5.7%
Positive
30
Neutral
11
Negative
482
1555
See all photos

What reviewers want you to know

Positive highlights

  • Make sure to always read sellers reviews and you will have a great shopping experience.
  • Please enter at least 100 charactersPlease enter at least Please enter at least 100 characters

Critical highlights

  • Bad decision …… Zero customer service because they are only salespeople.
  • Post office confirmed no packages delivered and yet aliexpress still would not refund my money.
How would you rate AliExpress?
Top Positive Review

“The best”

Nikita g.
3/13/24

I recently purchased a phone from AliExpress, and I must say, I'm pleasantly surprised by its quality and performance! The design is sleek and modern, and the screen resolution is impressive for the price point. The camera takes stunning photos with vibrant colors and crisp details. Despite being an affordable option, the phone feels sturdy and well-built in my hand. I appreciate the fast shipping and excellent customer service provided by AliExpress throughout the buying process. Overall, I highly recommend this phone to anyone in search of a budget-friendly yet reliable device.

Top Critical Review

“AliExpress@ Auto Elite Store”

Craig H.
4/2/24

Avoid buying from AliExpress. The chance of losing your money is higher than other places. The Help you get from them if something goes wrong is terrible. Hours can be spent talking to robots to begin with then customer agents without any results.For example ….Auto Elite Store ….is very dishonest, unethical and untrustworthy. DO NOT purchase from them especially. I have read lots of reviews now after I was ripped off by them..

Reviews (7,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (807) post office (126) buyer protection (267) credit card (213) shopping experience (50) 100 characters (6)
Thumbnail of user mariel831
3 reviews
10 helpful votes
March 21st, 2023

Pure adorable!
I am very glad that they ship goods to Australia in principle. And all the more pleasantly surprised that our mail has not lost a single parcel! But it is worth reading the reviews more carefully, and preferably with a photo.
Thank you ;)

Service
Value
Shipping
Thumbnail of user everettc54
1 review
6 helpful votes
June 22nd, 2022
Verified purchase

My order number was ************** which was placed back in March of this year. My delivery date was supposed to be first week of May. On 4/1/22 I received an email stating my order had been shipped. My order never arrived and I made several attempts to contact selller (GKTools) and AliExpress but all were unsuccessful. I asked for a refund at the end of May. The chat bot told me my refund would come in 2-20 days. It is almost July and I have received nothing. I am clearly being give the runaround.

Update - I will admit when I am wrong. I received the refund within a day or so of when I asked for it. I never received any communication that my refund has completed and I overlooked it on my credit card because it happened much quicker that I was told it would take place. I am disappointed that I never received the product but a refund was QUICKLY given. I will buy things from AliExpress again.

Tip for consumers:
Don’t use. Prices are great until you pay and never receive what you paid for.

Products used:
Never received

Thumbnail of user francescog24
10 reviews
80 helpful votes
August 15th, 2020

"Cheap" site which has low prices, at least until last year. Since one year shipping has an average cost of about 1 euro, while Aliexpress standard shipping goes from 3 to 5 euros. In general all goods arrived at home, despite long times (1 month and more). I don't know why they consider Liege in Italy, it's located in Belgium (when I look about tracking inside this site, they claim goods have just arrived in destination country, but in reality they are in Belgium). Then goods get a long "trip" before arriving in my country.

Thumbnail of user fredb699
1 review
12 helpful votes
August 3rd, 2021

Aliexpress is excellent for cheap things! I never had an issue with Aliexpress. Refund policy great
I never bought expensive products like large tv, laptops, etc. This will be Stupid for the repairs in guarantee and after.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustinh422
2 reviews
5 helpful votes
September 19th, 2023
Verified purchase

This was my first purchase on Aliexpress. Superb price but 4 stars only because the delivery takes too long. I think I will use Aliexpress again in the future, it's very good for small and cheap goods.

Products used:
USB-Dongle for wireless controller (xbox)

Service
Value
Shipping
Quality
Thumbnail of user margarett4
10 reviews
17 helpful votes
October 10th, 2022

Great savings, good deals. Aliexpress gives you bargain prices but you take a bigger risk as many of the items for sale are overly exaggerated or have photos that don't represent the functionality of the product.

Do your research and be patient for delivery and you'll find some good deals.

Thumbnail of user taskayal
2 reviews
7 helpful votes
November 30th, 2020

I tried my hands with this famous platform over the 11/11 and Black Friday events. There are so many products to choose from with good promotional prices. In terms of functionality, the "add to cart" for variants is pretty cumbersome compared with other platforms such as Amazon or Shopify. But the shipping part frustrates me the most. It can get unnecessarily complicated and changes the shipping rate for no apparent reason.

Thumbnail of user sandraj557
1 review
0 helpful votes
January 4th, 2021

This is one of my favorite shops. On its page, I can everything that I need like a phone cover, phone glass, cosmetics bag, brushes for my face and etc. But my last two purchases come broken. It was really sad. Anyway, I decided not to return the money but order again with the same money. The second time, my purchases come ok.

Thumbnail of user jays671
2 reviews
8 helpful votes
May 18th, 2020

AliExpress is one of the best shopping websites for me. Delivery time product quality is cool.
I really recommend this site for everything

Thumbnail of user soumyaranjanbehera100x
6 reviews
0 helpful votes
March 15th, 2024

I recently purchased a T-shirt of average quality, and I have mixed feelings about it. On the positive side, the design is decent and the fabric feels comfortable against the skin. However, I noticed some stitching flaws and the material seems a bit thin and prone to stretching. While it's not the highest quality T-shirt I've owned, it's still wearable for casual occasions. Overall, I would describe it as an okay purchase, but I wouldn't expect it to last as long as higher quality alternatives.

Thumbnail of user jacobb600
2 reviews
16 helpful votes
March 27th, 2022

I've bought a lot of electronics stuff from them over the years, primarily because it's cheap enough not to worry too much about the low quality.
Delivery has been mostly perfect, only one item never turned up, but a few have taken ~ 3 months to arrive. Don't order during their holiday period.
Any required refunds have been quick, just don't fall for an occasional sellers "pls cancel the dispute and I'll refund you" or whatever.
Packaging is often very minimal, don't expect a box, if it will fit in a plastic bag then that's what you will get.
A lot of integrated circuits are fake and there is no way to encourage them to be more trustworthy, which is a shame as we are desperate for a quality electronics supplier as an alternative to Europe. The first Aliexpress seller that has an actual QA system is going to get very rich.
Their search engine sucks, it randomly varies what it gives you and sometimes nothing at all. You can not use the common "-" symbol to refine the results.
Their marketing is truly awful, every week they send me offers for black wigs. I have no idea why they think I want a black wig as I only buy electronic stuff from them...

Tip for consumers:
Check very carefully what you are buying, as returns are essentially impossible

Products used:
Electronic components

Thumbnail of user zoqwerty43
3 reviews
0 helpful votes
November 16th, 2023

Good prices, but products feel pretty cheap. Quality is usually 50/50, depends on what you've ordered. Wouldn't risk ordering anything eatable, but jewelry, clothes, household items, etc... Those never disappointed me

Service
Value
Shipping
Returns
Quality
Thumbnail of user keseya
1 review
0 helpful votes
May 12th, 2022
Verified purchase

I ordered a magic organ cat scratch toy on april 21 and it came may 12, came in good condition and my cat loves it, I just thought I got scammed for my money and it wasn't coming at all, and tbh, I forgot about it, but was pleasantly surprised today lol. So yeah, I guess they're legit, just don't expect to get your order on time

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliaw197
3 reviews
35 helpful votes
August 11th, 2020

This is a great website to find very cheap prices on all kinds of products. It's like Amazon but cheaper. However unlike Amazon, shipping can take forever. They use really cheap parcel shipping which can take several weeks to arrive. If you are in no rush to receive the items and just want it cheap, AliExpress is a great option. Watch out for fake products though, if it's too good to be true, it is.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laras114
6 reviews
1 helpful vote
May 2nd, 2021

I never had any problems with Aliexpress, everything always arrived correct, in the expected time, besides the platform, having great prices, you just don't get 5 stars due to the shipping cost being sometimes very high.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abdulmalika4
4 reviews
3 helpful votes
August 29th, 2020

Taken together, AliExpress offers some really good deals, but not all products are legit. You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.

Of course, being able to tell the difference between a legit deal and a ripoff is crucial when buying something from AliExpress.

Thumbnail of user vasquezmary9721
1 review
0 helpful votes
April 9th, 2024

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Thumbnail of user dana660
1 review
0 helpful votes
May 5th, 2022

I never received any of my two items from AliExpress. After many months of ordering a flash drive and a wrist watch from two different sellers, nobody contacted me for delivery and the items were not delivered but they were marked as delivered. This is my first time of buying on this platform. Unfortunately, I had a very sad experience. However, my happiness is that I didn't lose much to the fraudsters out there who call themselves AliExpress. Patronise them only if you want to lose your hard-earned money to these bunch of criminals masquerading as sellers. Order numbers are ************** and the **************.

Edit: I received the two items after five months. But both of them arrived earlier than that. One arrived after about one month of ordering it while the other arrived after two months. The screen of the wrist watch is also broken. So, I think the shipping company is to blame for late delivery. It isn't my duty though to get things right out there.

Thumbnail of user haroldt74
1 review
1 helpful vote
July 4th, 2021

Never had a problem so far.
I see a lot of reviews that are negative. But let's face it online shopping has never been risk free. And when you do have a bad experience, the first thing you do is go to a site like this. For me though, I just treat it like gambling. If you can't afford to lose it, then don't gamble.

Tip for consumers:
Check out the seller on google.

Products used:
Gadgets

Service
Value
Shipping
Quality
Thumbnail of user coryh124
4 reviews
5 helpful votes
May 22nd, 2021

I placed my first order with them last month and was pleasantly surprised that the item I ordered (some LED strip lights) came undamaged and working good (so far). What I didn't like was the 4-week wait time, which apparently included some customs delays. Will probably use again.

Thumbnail of user asol
1 review
1 helpful vote
February 1st, 2020

A few years ago or so, I made a bad review mainly because I was losing a lot of items that do not have tracking numbers. Will, back then I was still kinda new to online shopping thing and it was my fault, I didn't have a personal P. O Box address so I would only go pick up items with a tracking number when I get a notice from my local mail office, the ones without a tracking number will not reach me so I think it's fair to point that out. After having a personal address mostly I had really good experiences, of course, it also depends on the seller. Finally, I wish they could make the connection with customer service easier personally I am not sure how, I think it was easier in the past because I did contact them before.

Thumbnail of user tapplew
21 reviews
16 helpful votes
January 27th, 2022
Verified purchase

When purchasing from AliExpress you gotta due your research. Other sites like eBay or Etsy have independent sellers and to ensure you are buying a good product what's the best thing to do? Look at the feedback and ratings for each store. I have had a few times when I did not receive a package for whatever reason and AliExpress customer service goes through a processing service to help get refunds. The only downside is that you have to be thorough when explaining the issues. I don't mind waiting for something but sometimes they can expect you to wait over two months so I usually keep my shopping to clothing or Jewlery.

Tip for consumers:
Keep it Simple and order one thing at a time.

Products used:
Dresses Jewlery

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertp2636
1 review
1 helpful vote
June 30th, 2021

That someone writes that their sellers are cheating, the goods do not reach, and something like this!? My personal experience for over a year, more than 50 purchases! Of course, not all were delivered on time and there were defective ones, but the sellers always agreed to compensation or a refund! Just maybe someone's hands are from the wrong place? =)

Tip for consumers:
You can try

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user dylane19
4 reviews
7 helpful votes
May 23rd, 2020

Fair pricing with a nice website. No complaints really! Some things of course that are far more cheaper can come with lower quality, but what do you expect?

Thumbnail of user thandot
1 review
0 helpful votes
March 13th, 2024

I bought an item at AliExpress online on February nearly the end of February,although the estimated date was early April,I received my package on the 13 of March,I'm from South Africa by the way and my package was shipped from China.

Tip for consumers:
No

Products used:
Electronic

Service
Value
Shipping
Quality
Thumbnail of user echog11
AliExpress C. – AliExpress Rep

Dear Customer,
Thanks for taking the time to share your feedback. We're delighted to hear you had a great experience shopping AliExpress!
We look forward to continuing to serve and impress you. If you need further assistance or have any additional questions, please don't hesitate to contact our Help Center at AliExpress.
Sincerely,
AliExpress Customer Service Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.

Company Representative

Thumbnail of user echog11
AliExpress C.
Typically responds within 2 days

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